CTI OS Client Upgrade to 10.0

Hi,
We are planning to upgrade UCCE from 8.0(1) to 10.0 which includes CTI OS client upgrade, There are about 4000 Agents which we would need to install on one day maintenance window, is there any best recommended way to do this
Thanks
Hari

Hi,
automated "silent" installs are supported, however, there are some limitations, take a look at the following document:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise10_0_1/installation/UCCE_BK_CEA8733A_00_cti-os-man-guide-10/UCCE_BK_CEA8733A_00_cti-os-man-guide-10_chapter_0101.html
Chapter "CTI OS Component installation".
G.

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Client Upgrade issue in Oracle Lite Database 10g 10.3.0.3.0

Hi all,
Details: My Environment is Oracle Database 11g R1(11.1.0.6.0) With Oracle Lite Database 10g R3(10.3.0.3.0) on Windows 2003 Server R2 SP2.
Recently i have upgrade my oracle lite database from 10.3.0.2.0 to 10.3.0.3.0 and also applied recent opatch (p12812978_103030_Generic.zip). Upgrade and installation of opatch got successfully completed. When i tried the client synchornization for the very first time (FCS and Data Download) FCS and Data Download got Successfully completed but the problem is usually Once the FCS and Data Download Got Completed , Screen goto webtogo home page but in my case i am getting a screen name called "client upgrade" with options yes or no if choose yes it prompting please wait screen nearly for 1 hours i am not getting any response from the screen. if choose no simply it goto my webtogo home page. Please Note before choosing the yes option i have checked what version i am currently having it show 10.3.0.3 i don't know why it asking for the client upgrade. Please Advice me on this how to avoid this screen (Client Upgrade).
Thanks
Shan

Hi,
i am not upgrading the existing environment of Oracle Lite Client i am creating a new environment which doesn't have the Oracle Lite Client. In the document itself they have mentioned like this "These steps assume that you have a 10g Release 1 or 2 Branch Office environment already configured and synchronized. If you do not have this environment currently configured, you do not need to upgrade." To be Clear What i am doing is with help Oracle Lite Branch Office i will be downloading a user from Mobile Server for that i have to do the following
1.FCS(Fresh Client Setup for that i have to run the setup.exe which is coming for Oracle Lite Branch Office) and
2.Data download (Data will be get download from Mobile Server in the form of odb),
3. Usually Once the FCS and Data Download got completed, the screen will goto the webtogo home there i can see my branch offlice applications.
4. But in my case i am getting prompted by screen and the screen name called "Client Upgrade" with options yes or no if i choose yes screen got hanged else if i choose no then only screen moving the webtogo home page. Say can u r having existing environment in your machine due to some reasons u have upgrade or u have installed optach on the mobile server in that case while doing the client synchronication we can do the client upgrade by running the update.exe becasue client side will having the old binary file we need to renew it.
5. But I am not upgrading the existing environment. I am creating a new environment which means i am doing a fresh client setup and synchronization for the very first time. While doing the FCS on my client side for the very first time i will be getting the latest binaries rite then why the screen is moving to client upgarde page i don't have any idea on this.
Please Advice.
Thanks
Shan

SSIS Oracle 11g 64 bit client upgrade Issue

After the oracle client upgrade from 10g to 11g, the ssis jobs are getting failed for the BadImageFormatException. Attempt to load Oracle client libraries threw This problem will occur when running in 64 bit mode with the 32 bit Oracle client components installed.
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DIT
Oracle Client - Oracle 11g 64 bit , Microsoft SQL Server - 32 and 64bit, Windows machine - 64 bt SP4, In job there is no configuration in command line to run in 32 bit mode since we are using the are using the .Net Provider/OracleClient Data Provider connection manager to the database .
UAT :
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In UAT, Everything looks as DIT but the job is not working fine in DIT.
I have gone through all the thread related to 32 64 bit, .Net Oracle client provide but i haven't found any solution for this problem.
Can you please tell me the missed out configuration in DIT and UAT? the exact problem for this issue ? what is the oracle components required for this connection? Its urgent.
What is missing in the oracle end?
Thanks
Satheesh

32 bit apps will need 32 bit Oracle client software installed.
Hope it helps,
Greg

9.2 Client Upgrade Necessary?

Hello all,
I'm working in a large group, and a decsion has been made to upgrade the SERVER from 9.0 to 9.2. Is it absoluetely necessary (from a JDBC standpoint) to upgrade the CLIENTs on all the dev machines?
In the past, the upgrades haven't mattered all that much... I just wnated to make sure.
Thanks,
Stu

My understanding is that you need to upgrade at least the version of the JDBC driver (which may or may not entail an Oracle client upgrade). The JDBC drivers are backwards compatible, but not necessarily forward compatible as I understand it.
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Justin

CTI OS Client Calltype

. When I am geting call on CTI OS agent desktop, the caltype is appearing as PREROUTE_ACD_IN instead of the last calltype used by the script. I have different calltype for each cuctomer option. I was expecting this same calltype will appear on calltype column in cti os client because this will help the agent to know which option the customer has selected. Please let me know this is possible or do I need to use PV to see the last calltype.

This field is the type of call or general classification, not the last "Call Type" set in your scripting. You can easily set a peripheral variable to the call type value, and pass it to the desktop.
Regards
Eric

Configuration Manager client upgrade package failing to download to DPs

Hello,
I am receiving the following error in distmgr.log "Failed to get RDC signature path for for package SF100004 version 1. Error = 2"
"SF100004" is the "Configuration Manager client upgrade package"
Is there a way to rebuild/repair this package?

Yes, I did find out how to fix the problem. I had to use a power shell script to call WMI on the site server to manually force a refresh of the package having problems.
$SiteCode = "SF1"
$PackageID = "SF100004"
$distpoints = Get-WmiObject -Namespace "root\SMS\Site_$($SiteCode)" -Query "Select * From SMS_DistributionPoint WHERE PackageID='$PackageID'"
foreach ($dp in $distpoints)
$dp.RefreshNow = $true
$dp.Put()

Trying to deploy SCCM Client upgrade...

A few days ago I upgraded our SCCM 2007 R2 Site Server with SP2. I did this in preparation for Windows 7 support and deployment. Anyhow, I decided to release the client upgrade via software distribution using the same package that I include with my image deployment (data source is \\server\sms_001\client )
Yesterday, I created an advertisement to distribute the SCCM client upgrade to my entire network but today System Center Console is reporting that out of 1148, 996 have not yet started, 0 succeeded, and 149 have failed. We're a school so most of our computers are off. The issue is that of the computers that are on 149 have failed with 0 reporting a success....or so they say.
I checked a few of my clients and the ccmsetup.log indicates that installation has in fact succeeded. However, what the "status of a specific advertisement" report is telling me is that the client failed with the "last status message name" column indicating "Program Failed (unexpected restart)". It shows the same thing for all clients that have reported a failure.
The software package program function is configured to run the following and I'm not using any client options: "CCMSETUP.EXE /noservice SMSSITECODE=AUTO"
Any ideas why the client appears to have been upgraded but reporting a failure?
Below is the execmgr.log:
Policy arrived for parent package 00100006 program Advanced Client Silent Upgrade execmgr 12/22/2009 8:09:49 PM 3784 (0x0EC8)
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistProgramOfferReceivedEvent
AdvertisementId = "00120025";
ClientID = "GUID:4AC789F0-1D9C-49A0-BFD2-23D950A6307A";
DateTime = "20091223010949.649000+000";
MachineName = "ADMIN-OFF-TSEC";
ProcessID = 1976;
SiteCode = "001";
ThreadID = 3784;
execmgr 12/22/2009 8:09:49 PM 3784 (0x0EC8)
Requesting content from CAS for package 00100006 version 4 execmgr 12/22/2009 8:09:50 PM 3144 (0x0C48)
Successfully created a content request handle {36479D3C-24C9-4844-BED1-2AB2B0BDD0F1} for the package 00100006 version 4 execmgr 12/22/2009 8:09:50 PM 3144 (0x0C48)
Program Advanced Client Silent Upgrade change to state STATE_ADVANCED_DOWNLOAD content in progress execmgr 12/22/2009 8:09:50 PM 3144 (0x0C48)
Execution Request for package 00100006 program Advanced Client Silent Upgrade state change from NotExist to AdvancedDownload execmgr 12/22/2009 8:09:50 PM 3144 (0x0C48)
Mandatory execution requested for program Advanced Client Silent Upgrade and advertisement 00120025 execmgr 12/22/2009 8:09:50 PM 1348 (0x0544)
Creating mandatory request for advert 00120025, program Advanced Client Silent Upgrade, package 00100006 execmgr 12/22/2009 8:09:50 PM 1348 (0x0544)
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistWaitingContentEvent
AdvertisementId = "00120025";
ClientID = "GUID:4AC789F0-1D9C-49A0-BFD2-23D950A6307A";
DateTime = "20091223010950.555000+000";
MachineName = "ADMIN-OFF-TSEC";
PackageName = "00100006";
PackageVersion = "4";
ProcessID = 1976;
ProgramName = "Advanced Client Silent Upgrade";
SiteCode = "001";
ThreadID = 1348;
execmgr 12/22/2009 8:09:50 PM 1348 (0x0544)
Successfully raised SoftDistWaitingContentEvent event for program Advanced Client Silent Upgrade execmgr 12/22/2009 8:09:50 PM 1348 (0x0544)
Execution Request for package 00100006 program Advanced Client Silent Upgrade state change from WaitingDependency to WaitingContent execmgr 12/22/2009 8:09:50 PM 1348 (0x0544)
Content is available for program Advanced Client Silent Upgrade. execmgr 12/22/2009 8:10:24 PM 2680 (0x0A78)
CExecutionRequest::Overriding Service Windows as per policy. execmgr 12/22/2009 8:10:24 PM 2680 (0x0A78)
Execution Request for package 00100006 program Advanced Client Silent Upgrade state change from WaitingContent to NotifyExecution execmgr 12/22/2009 8:10:24 PM 2680 (0x0A78)
Notify user mandatory program Advanced Client Silent Upgrade is about to run execmgr 12/22/2009 8:10:24 PM 2680 (0x0A78)
Execution Manager timer has been fired. execmgr 12/22/2009 8:15:25 PM 1736 (0x06C8)
Executing program CCMSETUP.EXE /noservice SMSSITECODE=AUTO in Admin context execmgr 12/22/2009 8:15:25 PM 3500 (0x0DAC)
Execution Request for package 00100006 program Advanced Client Silent Upgrade state change from Running to NotifyExecution execmgr 12/22/2009 8:15:25 PM 3500 (0x0DAC)
Checking content location C:\WINDOWS\system32\CCM\Cache\00100006.4.System for use execmgr 12/22/2009 8:15:25 PM 3500 (0x0DAC)
Successfully selected content location C:\WINDOWS\system32\CCM\Cache\00100006.4.System execmgr 12/22/2009 8:15:25 PM 3500 (0x0DAC)
Executing program as a script execmgr 12/22/2009 8:15:25 PM 3500 (0x0DAC)
Successfully prepared command line "C:\WINDOWS\system32\CCM\Cache\00100006.4.System\ccmsetup.exe" /noservice SMSSITECODE=AUTO execmgr 12/22/2009 8:15:25 PM 3500 (0x0DAC)
Command line = "C:\WINDOWS\system32\CCM\Cache\00100006.4.System\ccmsetup.exe" /noservice SMSSITECODE=AUTO, Working Directory = C:\WINDOWS\system32\CCM\Cache\00100006.4.System\ execmgr 12/22/2009 8:15:25 PM 3500 (0x0DAC)
Created Process for the passed command line execmgr 12/22/2009 8:15:25 PM 3500 (0x0DAC)
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistProgramStartedEvent
AdvertisementId = "00120025";
ClientID = "GUID:4AC789F0-1D9C-49A0-BFD2-23D950A6307A";
CommandLine = "\"C:\\WINDOWS\\system32\\CCM\\Cache\\00100006.4.System\\ccmsetup.exe\" /noservice SMSSITECODE=AUTO";
DateTime = "20091223011525.457000+000";
MachineName = "ADMIN-OFF-TSEC";
PackageName = "00100006";
ProcessID = 1976;
ProgramName = "Advanced Client Silent Upgrade";
SiteCode = "001";
ThreadID = 3500;
UserContext = "NT AUTHORITY\\SYSTEM";
WorkingDirectory = "C:\\WINDOWS\\system32\\CCM\\Cache\\00100006.4.System\\";
execmgr 12/22/2009 8:15:25 PM 3500 (0x0DAC)
Raised Program Started Event for Ad:00120025, Package:00100006, Program: Advanced Client Silent Upgrade execmgr 12/22/2009 8:15:25 PM 3500 (0x0DAC)
Request in running or report status found for program Advanced Client Silent Upgrade package 00100006 execmgr 12/22/2009 8:19:11 PM 1700 (0x06A4)
Service stopped while program Advanced Client Silent Upgrade is running execmgr 12/22/2009 8:19:11 PM 1700 (0x06A4)
OpenProcess failed for process 1396, error 80070057 execmgr 12/22/2009 8:19:11 PM 1700 (0x06A4)
Can not continue monitoring the program after service restart because the process exited. Assume failed execmgr 12/22/2009 8:19:11 PM 1700 (0x06A4)
Looking for MIF file to get program status execmgr 12/22/2009 8:19:11 PM 1700 (0x06A4)
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistProgramUnexpectedRebootEvent
AdvertisementId = "00120025";
ClientID = "GUID:4AC789F0-1D9C-49A0-BFD2-23D950A6307A";
DateTime = "20091223011911.783000+000";
MachineName = "ADMIN-OFF-TSEC";
PackageName = "00100006";
ProcessID = 3636;
ProgramName = "Advanced Client Silent Upgrade";
SiteCode = "001";
ThreadID = 1700;
execmgr 12/22/2009 8:19:11 PM 1700 (0x06A4)
Raised Program Unexpected Reboot Event for Ad:00120025, Package:00100006, Program: Advanced Client Silent Upgrade execmgr 12/22/2009 8:19:11 PM 1700 (0x06A4)

This KB article covers the upgrade of the client via hotfixes:
http://support.microsoft.com/kb/2477182
An important thing to note is that the Program needs the following set:
After Running: Program Restarts Computer; this is needed to ensure that any status MIF files are collected after a restart of the client service (ccmexec.exe). No actual restart of the computer should occur.
This enables the SCCM client to detect that it re-started and to process the MIF files for status messages.
Installing the following updates one at a time normally is sucessful:
KB2761938
KB2516517
KB2815223
Other updates such as KB2276865 fail with the Unexpected Reboot Event error (possibly because the MIF is not written correctly) but it has been superseeded by KB2815223 wich is OK.

SP1 to R2 Client Upgrade via SUP

Hi,
Currently planning an upgrade to R2. We currently only deploy clients via SUP (SP1) then update clients to the CU by using SCUP. A WMI filter then disables Windows Updates for clients where the installed version of the client is >5. This
is to prevent auto updates interfering with software updates delivered by CM.
I am planning to roll out the R2 upgrade also via SUP by amending the WMI filter so that it looks for clients less than the R2 version, which will re-enable automatic updates and pull down the new client.
I am aware that I could also use the automatic client upgrade option, but where servers have maintenance windows I could see this never running during a MW.
Any comments/thoughts on this approach?
Thanks

Hi,
Could this maintenance windows work fine when you deploy other updates to the same clients?
Please examine MaintenanceCoordinator.log, ScanAgent.log and ServiceWindowManager.log on the client.
Best Regards,
Joyce Li
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.
Yes, they will, because other updates are deployed with a deadline. The automatic update method uses a scheduled task which may not tie in with the MW, and so will never run.

ARD 3.1 client upgrade issues

It seems that upgrading clients from the Admin console after installing the 3.1 upgrade is hit or miss. I am unable to upgrade more than 4 or 5 clients at a time. In some cases it won't even upgrade one. The error I get is when it's copying the client upgrade package to the clients selected and at some point during the copy they all fail at the same time. I am able to upgrade each of these failed machines one at a time however.
Anyone else having this issue?

3.1 fixes some significant issues with Intel-based Macs, among other things, so those who run ARD on an Intel-based Mac want to update to see if it will fix the problems many have been experiencing. It also fixes (or purports to fix) some other significant bugs. So many people have been anxiously awaiting this update.

Client Upgrade tool - run-time error on client?

Hello,
Iu2019m facing an issue sending out Client Upgrade Packages. The package arrives on the client, but it the install process gets stuck immediately with the Run-time error 35603.
Have you got this error below u2013 or do you have any idea what I should look for?
BR MC

Hi,
in case you are running 5.0 SP9 the note 1106147 should help.
Regards,
Wolfhard

Automatic Site Wide Client Upgrade To R2

I know if I run the wizard manually to I can select "Always install the client software" to upgrade the client from SP1 to R2 but if I turn on site wide push will existing SP1 clients upgrade to R2?

Hi,
See the automatic upgrade section here for how to enable this:
http://technet.microsoft.com/en-us/library/gg712298.aspx
Don't retire TechNet! -
(Don't give up yet - 13,085+ strong and growing)

SP1 Client Upgrade Issue

Hello, i am having an issue trying to upgrade out SCCM Clients from RTM to SP1 versions. I have upgraded the server already sucessfully. I setup a software distribution package with the new client source files, however, when i deploy to clients i get a error message on 98% of them (a handful of clients worked sucessfully): Status Mesasage 10021: Program failed (unexpected restart). My command line is just the default from the definition file (except added a FSP): CCMSETUP.EXE /noservice SMSSITECODE=AUTO FSP:<myserverhere>. I can't figure out what is causing the client upgrade to fail, anyone have any ideas?
Thanks!

That topic was already covered in the forums. See these threads for detailed explanations:
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3424297&SiteID=17
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2965261&SiteID=17

CTI OS client 8.5 download

hi
i have ucce 8.5
now i deploy a agent greeting ,but my CTI OS client is 8.0
where i can download 8.5??
or how can i config the client can support agent greeting in 8.0....
i'm so sorry ....my english is very pool ....

Thanks for your answer.
I set Cisco TAC the same question and they just answered "We don't know, maybe you can perform some test to figure out" (so professionals). The thing is I don't have time to virtualize and reconfigure everything.
Anyway going to try on "production's platform".

Client upgrade package deployment error (yet successfull)

Hello,
I've been deploying my-self created package of a upgrade installation file I have found in the installation directory of SCCM 2012.
I have run a test deployment on a test collection on my two colleagues and the deployment showed 100% compilance with no error and installation went great.
So, I thought that it's ok to deploy it on more populated collection (Office computers only) and see what happens.
What actually happened is that after one day later there was 0% compilance on that deployment and every installation seem to have failed with ID 10021 stating "Program failed (unexpected restart)" so I assumed the installation failed and the upgrade
wasn't installed. Yet, I have checked some of the workstations and the client version number and it matched the R2 version. (which we are using)
Can anyone explain this to me?
The file used for the test upgrade and the pilot upgrade is located here:
...\ConfigMgr\ClientUpgrade\ccmsetup.exe (1,577 KB)
it does the trick when launched manualy and on a small collection, but on the large one, it "fails" the way I have described above.
I don't get it...
The IT guys from LukOIL

the answer from the below thread will answer your question
http://social.technet.microsoft.com/Forums/systemcenter/en-US/0e8749a3-9c2d-4a7d-ae16-80474912bd8f/trying-to-deploy-sccm-client-upgrade?forum=configmgrswdist
Kindly mark as answer/Vote as helpful if a reply from anybody helped you in this forum. Delphin
Now I understand!
Thank you all for your time!
The IT guys from LukOIL

Client Upgrade to PL 46 Internal Error

Hi Experts,
I am doing an upgrade from PL 30 to PL 46, the server upgrade finished successfully, I also did the client upgrade for one PC(running windows XP professional) successfully, however when I initiate the client upgrade process for this particular PC running on Windows Vista, I get this message "Internal Error (-1101) occurred Message [131-181]". anyone know a way around this ?
Many thanks in anticipation of your Prompt Response.
Best Regards

Hi,
I am afraid that your windows vista is a home premium, and it made the error happened. Let me know if it is true or not. Actually, the client should be installed with windows vista business for SAP B1.
Check this link to know supported platform of B1:
http://service.sap.com/smb/sbo/platforms
Rgds,

CTI OS Client Upgrade to 10.0

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