CTS PROCESS IN SUPPORTING

HI
would u plz send about CTS PROCESS in SUPPORTING(means after solved ticket it is moved to production server by <b>CTS PROCESS</b> ).
thanks & regards
nagesh

hi
the processing of supporting includes providing the agreed services to the customer. head count depends on the project and service level agreement, in service level agreement, important things are agreed upon, such as modules for which services will be provided and number of tickets that would be sent on a weekly or monthly basis, billing, etc.
the numbe of ppl depends on the project and its modules, for eg if its a standard SAP support and project is small then usually functional consultants for each module, one abaper and one basis person.
ticket sending process - SAP provides solution manager which most of the companies use, there are also other tools such as soda, etc.
hope its helpful
reg
Arun

Similar Messages

Process in supporting

hi
plz send process in supporting and designation.
how many member will be in supporting,ticket sending process & reply
plz answers me
withregards
nagesh

hi
the processing of supporting includes providing the agreed services to the customer. head count depends on the project and service level agreement, in service level agreement, important things are agreed upon, such as modules for which services will be provided and number of tickets that would be sent on a weekly or monthly basis, billing, etc.
the numbe of ppl depends on the project and its modules, for eg if its a standard SAP support and project is small then usually functional consultants for each module, one abaper and one basis person.
ticket sending process - SAP provides solution manager which most of the companies use, there are also other tools such as soda, etc.
hope its helpful
reg
Arun

What is the process of supporting project?

what is the process of supporting project?

Hello,
Please check the following article:
http://support.microsoft.com/kb/317789
Microsoft does not provide support for the Crystal Reports products that are included in Visual Studio because Crystal Reports are SAP products. Support is only available from the SAP-provided free forum.
For more information, visit the following website:
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http://forums.sdn.sap.com/index.jspa?categoryID=1
Regards,
Barry
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Can standard workbooks for Process Manufacturing support descriptive Flex?

Can standard workbooks for Process Manufacturing support descriptive Flexfields in Discoverer 10i??
I'm not sure if that is so, and I wouldn't want to create views and folders and then realizing that it could've been done in a standrard fashion.
Can anyone help me please. My email is [email protected]
Thanks
Rafael

Hi,
The question is too generic. Can be specific with examples?
To answer your query, every movement of the goods at stage of WIP can be analysed with the conversion costs incurred till that stage using operation wise confirmation in SAP ECC 6.0. IT support required would that of SAP consultants from modules PP, MM and CO.
Best Regards
Vimal Vijayan

Newbie: does Oracle BPEL Process Manager support http-get/post binding?

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2. I want to orchestrate some services which aren't binded using http-SOAP or rpc. They are binded using http-GET and http-POST. Does the manager support these bindings too?

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thanks for answering.
Ähhm... as i told you, i'm newbie here. I searched for the content of
samples/tutorials/702.bindings/http
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thanks
Albrecht

Implementation process and Support Process diagrams

Hi Guys
I need the implementation and support process / Business Flow, flowcharts etc. i think i have confused you guys. what i am looking for is something like the activities divided into different sections like Client, onsite, offshore.
Please note that i am not looking for ASAP.
i am looking for activities done by the clients, onsite team and the ofshore team.
I am looking for diagrams.
Thanks in advance.
D

This is the land scape.
Generally we have 3 servers 1) Development server
2) Quality server
3) Production server.
Along with these servers we have Sand box in our place for trail purpose, i.e., before going to develop or testing we just develop here in our sand box and check our requirements.
(Sand box is also called as Golden data box).
ASAP METHODOLOGY:
1)Project Preparation,
2) Blue print phase,
3) Realization phase,
4) Testing phase,
5) Go live phase.
Project Preparation:
Here we do discussions about our project with client. i.e deciding that whether we go for B.W or not, that will help us or not, required it or not.
Here we do making land scape, pricing or project, bidding . Like intial things. And we do time estimation i.e for implementation generally we take 90 days.
Main things to do
1. Discussions with client providing the importance of SAP BW
2. why BW? Here we have convince the client what are the advantages if we implement BW
advantages:
A) End to End solution
In R/3 we give authorization to particular level of REPORT.
In BW we give authorization to particular level of DATA
Eg: if we have 2 plants in R/3. if 2 users use same report. So that they may change or alter the report according to their requirement where as in BW we can give authorization to particular level of data to that particular plant accordingly where as it is not possible in others.
B) Detail level of information in R/3.
Aggregate level of information in BW
C) E.R model in R/3. where as in BW it is Multi Dimensional.
3) ROI Return on Investment
4) Budget discussions.
BLUE PRINT PHASE:
Here we do ..
I. Gathering user requirements.
II. Form some documents like PI Documentation Tree.
PI measure Glossory.
III. preparing functional specs like Data Flow Diagram.
Graphical StarSchema views
ODS object Designs
IV. Approval meeting: Getting approval for functional specs
V. Kick of meeting : this is the final meeting with client about specs.
That will be at the end of work.
REALIZATION PHASE:
Here we do ..
I. we prepare technical specs based on functional specs
II. Getting approval for Technical specs.
III. Designing the objects basing on technical specs. (In development server).
IV. UNIT TESTING (i.e we do general testing like the value in R/3 side is coming to BW side is same or not etc. we use RSA3 Extract checker to check value bet. R/3 and cube)
V. Develop unit test case document.
VI. All developed unit test case documents will be send to client for approval
VII. And finally transporting all the objects to quality box
TESTING PHASE:
Here we do ..
1. Integration Testing: It takes nearly 6 months to 1 yr. depends on project
2. U A T Testing : User Acceptance Test
3. Approval
GO LIVE PHASE:
all objects will be transport to QUALITY to PRODUCTION BOX.
in R/3 system only Data sources will be transported from QUALITY to PRODUCTION
Generally all the data sources will not go live at same time. i.e., they scheduled like SD data sources in first week, MM data sources in next week, PP in next week like that depends on requirement.
If required we do Adhoc reports that means we have to generate reports basing on available data for immediate requirements.
In sand box we do testing ourselves like what will happen when we do change or add or alter the existing objects or any thing in current position. It is just like test box for our purpose only.
SAP BW CONSULTANT
In our project we have ED1 (Enterprise Development) is the developer system and 120 is the client. We have one development system, quality system and integrated planning system.
We are 3 members here in offshore and 2 members in onsite. Onsite TL do take care of preparing technical specs. We joined in the project at realization stage. (We have 5 phases in project. 1. Project preparation 2. Blue print 3. Realization 4. Testing 5. Production)Gap analysis conducted by Onsite Team. They prepare spec and send to us.
Here in offshore iam team member. As a team member my responsibility in this implementation project is installing objects from the business content. Apart from this every Tuesday we have conference call with onsite team. In conference call we discuss what the issues we faced till now are. What is the progress in the project? What will be the next week delivery? What about the previous issues? What are the new changes if any? After conference call completion I have to do Minutes draft of the call. I have to write a mail to onsite TL in which I mention the issues we discussed and To Do list from both sides.
We receive technical specs from our TL. It is completely regarding the installation of objects from business content and generating regular reports.
Finding out the cube (Ex: 0SD_C01), which we need to install, and installing the cube from BC with both data flow inwards and afterwards. This is done only once we confirmed from simulation installation so that no errors will occur while installing.
Once the cube is installed we prepare one more cube (name starts with z like ZC001), which is the copy of the same cube, which is installed just now (intention is not to disturb the BC cube).
After preparing the cube finding out the dataflow from the pictorial view in technical spec. In our spec data flows from Info Source to ODS and then into Cube to Multi Provider. Now prepare the ODS which contains the same characteristics and key figures as cube. Here we add two extra fields in key fields column of ODS that ZDATE & ZTIME. Date and time are populated with formulae. In Date column we define formulae SYS-DATUM and for time SYS-TIMLO.
Creating update rules for ODS we define that ODS gets data from info source as per spec.
No. of update rules depends on no. of info sources from which ODS gets data.
After ODS create update rules for cube saying that cube get data from ODS.
Next create multi provider as per spec. Even though we have only one cube we created multi provider because we want to extend it in future. Multi provider contains all the characteristics and key figures of cube for the time being. This is all as per our spec.
Assigning data source to Info source and activating Transfer rules.
Next creating Info Packages for full, init and delta loads.
Next creating process chains. To create PC we follow this procedure:
Select the cube to which data must be loaded. Go to Context menu (right click) of the cube . Select Info Source overview. It will show what data is flowing into the cube and from which info source.
Check out whether all the info sources are assigned with data sources if not assign it. Check out whether all info packages are created or nor if not create it.
Start creating process chains. In our process chain we have Meta chains (a chain in another chain). We have 4 process chains. One for master data (attribute) another for text and one for hierarchy and another for transaction data.
In Master data PC collect all the info packages for master data loading and at the end add attribute change run, this chain will run daily. (0MATERIAL, 0SALESORG)
In Text PC collect all the info packages for text one by one. This will run daily. (0MATERIAL, 0SALESORG, 0DIVISION, 0VERSION, 0VTYPE)
In Hierarchy PC collect the info packages for hierarchies. This will run daily. (0MATERIAL).
In Transaction data collect all the info packages with full load (temporary only). This also runs daily. (2LIS_01_S001)
Thanks=points
Reddy

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CTS-PHD1080P12XS2 is support on SX80 codec

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i've one sx80 witch speaker track and think buy a 3th camera CTS-PHD1080P12XS2 but no found document to support this camera on SX80.

According to the SX80 Data Sheet, it only supports the following codec/camera combinations:
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SX80 Codec and Precision 60 Camera, for lager room scenarios with the best image quality in the market
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Supporting process

hi
plz tell me process of supporting, what will we do in supporting,
what is the role &responsible in the supporting.
and supporting heirarchy means top to bottom flow.
what is user documentation in supporting
thank u
with regards
nagesh

Hi Nag,
After going live, day to day business transaction are happening some problems come across. To solve these problems there will be a support team. The hierarchy will be depends on the company. In some companies 3 levels in some 2 levels of support team.
If you take level 2-support hierarchy
Level 1 will deal with when a call comes from end user they try to solve it. These people are not expert in SAP. If they are not able to solve they raise call or ticket and assign to responsible module person.
Level 2: these people are experts in SAP who does configuration and all.
When a call comes if it a problem not new requirement will solve short of time.
New requirement then they create functional spec and configure it. But this has to approved by the concerned person.
In supporting documents level 2 consultants create which are use full to end user or level one people to help them solving and working well. If you are getting same problems frequently then they create document to solve themselves to know regarding that problem.
I will send some documents with support hierarchy to day evening may be helpful to you.
Regards,
arvey.

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I can't find this in the
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Hi Gerald,
According to your description, you need to know if parallel processing is supported in Business Intelligence Edition of SQL Server Analysis Service, right?
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http://msdn.microsoft.com/en-us/library/cc645993.aspx#SSAS
If you have any concern about this feature, you can submit a feedback at
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Support project process

hi friends
whAT is the process of support project?

<b>Hi
Make small search before posting the query there are tons of posts on the same issue</b>
Salient Features In Support Project:
Providing support to the post implementation project
Resolving all user related issues
Creating reports using ABAP Queries as per the customer requirements
Creation of new sales offices in SAP system
Set up new sales areas
Creation of New Sales Order types, Delivery types and Billing Types for new Plant
Basic support on Sales activities related to sales order processing delivery and billing
Updating the number ranges during the year end
Providing training as per the users manual
Support Responsibilities:
Resolved SD related Tickets that are received from users.
Handled tickets within the agreed service level agreement.
User training - SD Module.
Reports have been created with Info-structures and ABAP queries as per requirements.
Made necessary configuration changes and tested whenever needed.
Developing systems to meet Customers Requirements.
Inter-department co-ordination for SAP related activities.
Updating & Monitoring of Master data in SAP.
Migrated data into SAP whenever needed from legacy system
To add more
1. Handle regular tickets
2. Need to develop new output types with the help of ABAPer
3. issues related to pricing / taxes etc
4. Do some config changes based on need ex: create new sales group/sales office/new doc type/ new condition type etc
5. Need to add some routines/requirements based on need
6. to add some anything new you have make a Functional specs
Support Process
Support bussiness process in sd?
support business processin sd

FICO Support role

Dear Friends,
I am, going to take the assignment of SAP -FICO Support role, please advice me what are the regular functions of the support role?
And also advice me about the interview what type of questions i may face ? and what is the meaning of Tickets?.
If any configuration changes to be made? where should i do that ? and how to re-place the changes in the live system?
Thanking you
with regards
Krishna

Hi,
Now i am sending Ticket processing go through this it will be help
Handling tickets is called Issue Tracking system. The errors or bugs forwarded by the end user to the support team are prioritized under three seviority High, Medium and Low. Each and every seviority as got its time limits before that we have to fix the error.
The main job of the supporting consultant is to provide assistance on line to the customer or the organisation where SAP is already implemented for which the person should be very strong in the subject and the process which are implemented in SAP at the client side to understand,to analyse,to actuate and to give the right solution in right time.This is the job of the support consultant.
The issues or the tickets(problems) which are arised is taken care of on priority basis by the support team consultants.
The work process in support projects are given below for your reference.
1. The customer or the end user logs a call through any tool or by mail (RADIX).
2. Each one of the support team is a part of support group.
3. Whenever a customer logs a call he /she has to mention to which work group (by name).
4. Once the calls came to the work group the support consultant or the team need to send an IR (Initial Response) to the user depending upon the priority of the calls. (Top,High,Med,Low,None)
5. Then the error is fixed, debugged by the support consultant or the team. Then after testing properly by generating TR(Transport Request through the basis admin)
6. Then it is informed to the end user/customer/super user about the changes which have moved to the production server by CTS process.
These are the process. In summary, what I understand is that if any configuration or customization is required to solve the issue, then the consultant have to work on DEV Client, then the end user will test it in the QA client and after approval the BASIS consultant has to transport it to the PRODUCTION client.
An example:
Tickets in SD can be considered as the problems which the end user or the employee in the company face while working on R/3. Tickets usually occur during the implementation or after theimplementation of the project. There can be numerous problem which can occur in the production support and a person who is working in the support has to resolve those tickets in the limited duration, every ticket has the particular deadline alert so your responsibility is to finish it before that deadline.
To begin with , we should give "TICKET" to you for not knowing it.
Here is an eg of a ticket raise:
End user is not able to
1. Create Sales order for a customer from a New plant , since shipping point determination is not happened . ( Without Shipping point the document becomes INCOMPLETE and he will not be able to proceed further like DELIVERY, BILLING).
He raises a ticket and the priority is set in one of the below:
1. Low 2. Medium 3. High.
Now you need to solve this ticket. You would analyze the problem and identify that the SP configuration has to be done for the new plant.
You would request a transport for DEV CLIENT to BASIS. You do the change and Request one more Transport to BASIS for QA client. The End user will test the same by creating a sales order for the new plant and approve it.
Finally, you request a transport to move the changes to PRODUCTION. Once the change is deployed in production the TICKET is closed. What I have given is a small example. You would get some real issues with severity HIGH in your day-day support.
it is useful assigne points as a way to say Thanks
Regards
gvr

What are 'tickets' in production support?

Hi BW Experts,
I never worked in production support. I know what type of errors occur in production support. I want to know how they are solved. I read in the previous posts about 'tickets' are generated. Are they like some bug numbers? how are they transferred to the technical person who is going to fix them?
Thanks
Ranjani

Hi Ranjani,
Handling tickets is called Issue Tracking system. The errors or bugs forwarded by the end user to the support team are prioritized under three seviority High, Medium and Low. Each and every seviority as got its time limits before that we have to fix the error.
The main job of the supporting consultant is to provide assistance on line to the customer or the organisation where SAP is already implemented for which the person should be very strong in the subject and the process which are implemented in SAP at the client side to understand,to analyse,to actuate and to give the right solution in right time.This is the job of the support consultant.
The issues or the tickets(problems) which are arised is taken care of on priority basis by the support team consultants.
The work process in support projects are given below for your reference.
1. The customer or the end user logs a call through any tool or by mail (RADIX).
2. Each one of the support team is a part of support group.
3. Whenever a customer logs a call he /she has to mention to which work group (by name).
4. Once the calls came to the work group the support consultant or the team need to send an IR (Initial Response) to the user depending upon the priority of the calls. (Top,High,Med,Low,None)
5. Then the error is fixed, debugged by the support consultant or the team. Then after testing properly by generating TR(Transport Request through the basis admin)
6. Then it is informed to the end user/customer/super user about the changes which have moved to the production server by CTS process.
These are the process. In summary, what I understand is that if any configuration or customization is required to solve the issue, then the consultant have to work on DEV Client, then the end user will test it in the QA client and after approval the BASIS consultant has to transport it to the PRODUCTION client.
An example:
Tickets in SD can be considered as the problems which the end user or the employee in the company face while working on R/3. Tickets usually occur during the implementation or after theimplementation of the project. There can be numerous problem which can occur in the production support and a person who is working in the support has to resolve those tickets in the limited duration, every ticket has the particular deadline alert so your responsibility is to finish it before that deadline.
To begin with , we should give "TICKET" to you for not knowing it.
Here is an eg of a ticket raise:
End user is not able to
1. Create Sales order for a customer from a New plant , since shipping point determination is not happened . ( Without Shipping point the document becomes INCOMPLETE and he will not be able to proceed further like DELIVERY, BILLING).
He raises a ticket and the priority is set in one of the below:
1. Low 2. Medium 3. High.
Now you need to solve this ticket. You would analyze the problem and identify that the SP configuration has to be done for the new plant.
You would request a transport for DEV CLIENT to BASIS. You do the change and Request one more Transport to BASIS for QA client. The End user will test the same by creating a sales order for the new plant and approve it.
Finally, you request a transport to move the changes to PRODUCTION. Once the change is deployed in production the TICKET is closed. What I have given is a small example. You would get some real issues with severity HIGH in your day-day support.
Assign Points if it helps.
Regards,
Bharath

Using Alert Framework to send email notifications when Process Chain fails

Hi Everyone,
I've configured ALRTCATDEF in Solution Manager, selected the alerting option for Process Chains in - RSPC > Attributes > Alerting, but it looks like whenever any process chain fails, an email notification will be sent to the same recipients.
Is there anyway to have an ALRCATDEF - alert category for different process chains, so that different recipients receive notifications for different Process Chains.
Thanks,
Ken

Interesting....I was actually hoping for different recipients for different process chains.
E.g. for our
CRM process chain - Support Team 1
FI process chain - Support Team 2
and so on and so on.
I think the only way may be creating a custom process type and implementing a class for this process type that calls function SALRT_CREATE_API. Then adding this process type to the process chain, with a different variant for each.
However if anyone knows a way to do this in a SAP standard way using the Alert Framework, that would be great.
Cheers,
Ken

GPU support in PS CS6

Immediately after installation of PS CS6 the application correctly detected my grafics adapter AMD HD7750 and in the PS GPU settings the grafic processing unit support was activated.
Now this option is deactivated and cannot be activated any more. PS6 states that using this feature is not supported by the standard edition, what is surprising as I had installed the same edition on my notebook (with a AMD radeon HD7400M) and there it works fine, and initially it had worked on my PC, too.
On my PC the last action I can remember was to attach a second monitor to the DVI port of the onboard grafics card Intel HD4600. (my system has as well an Intel card onboard and an AMD Sapphire PCIe grafics card)
The windows primary desktop is assigned to the first monitor which is connected via DVI with the AMD HD7750 card.
Would you recommend to uninstall and reinstall PS CS6 on the PC or is another easier solution for this problem available ?
Thanks in advance !

It was helpful to read that the wording of the error message shown by Adobe PS is still not the best.
The problem I had could neither be resolved by downloading the latest AMD drivers and the latest Intel drivers.
Therefore I resolved the problem with change of hardware.
I deactivated the Intel onboard card and connected the second display with a new cable to the AMD Sapphire HDMI port.
Now both displays can be used and Adobe does no longer report a problem caused by a Intel HD4600 card existing in my system.
Therefor I close this question now.
Thank you all.

CTS PROCESS IN SUPPORTING

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