CUCM 6.1(3) Cannot read system catalog (sysfragments)

Hello,
I'm running into a problem. Could someone please give some hints.
I'm running CUCM 6.1.3.3000-1 on a MCS7825I3.
Whenever I run a query with two filters on CUCM Administration webpage, I get this error:
"Error occurred during find. javasql.SQLException: Cannot read system catalog (sysfragments)"
On RTMT, SysLog Viewer, Application Logs, I get this message:
%CCM_DB_LAYER-DB-3-IDSEngineFailure
Table failure Event Specific Message: Y:1:Table failure: 'ccm6_1_3_3000_1:informix.sysfragments'.:Page Check Error in rsread:bad data page:CiscoAlarmEnd
Any help appreciated.
Thank you

Jonathan,
Navigate to System, Service Parameters, Specify your Server, and then the Call Manager Service. Once the Service Parameter Configuration Page loads set the "Always Display Original Dialed Number" parameter to True.

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This problem has been encountered many times before. The general answer
is to make sure your LANG environment variable is set correctly. But
that is not my problem in thise case.
My problem stems from the fact that the messages catalogs in Tuxedo 8
for Linux are compiled with a Tuxedo version of the gencat program.
This Tuxedo/gencat is different than the Linux/gencat. Consequently if
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conflicts during execution. Also, Tuxedo has its own catopen() and
catgets() functions inside libengine that are different than Linux
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including the source text files) with the Linux/gencat. Now the Tuxedo
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The ultimate solution to my problem, of course is to have Tuxedo 8
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TIA.
Brian Douglass
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TPS, Inc.
[email protected]

I did inform the porting group, but you should probably open a Support
case to give it more visibility.
Scott
Peter Holditch wrote:
>
Brian,
I'll leave Scott / someone in engineering to address the porting issue...
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Cannot drop the table because it does not exist in the system catalog. Transaction context in use by another session

Hi Every one,
An error has occurred during report processing. (rsProcessingAborted)
Get Online Help
Query execution failed for data set 'NonFinTran'. (rsErrorExecutingCommand)
Get Online Help
Cannot drop the table '#NonFinTran', because it does not exist in the system catalog. Cannot drop the table '#MultipleNonFinTran',
because it does not exist in the system catalog. Transaction context in use by another session.
NOTE: NonFinTran &
MultipleNonFinTran are
the Temp table in my storedPoc.
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Anil Kumar

Hi Harsh,
Below is my Stored Proc
SELECT @ServerName=datasource from master.dbo.sysservers WHERE catalog='Voyager'
SELECT @ServerName3=datasource from master.dbo.sysservers WHERE catalog='AuditLog'
SELECT @ServerName2=datasource from master.dbo.sysservers WHERE catalog='Portal'
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IF @ServerName3 IS NOT NULL SET @ServerName3='[' + @ServerName3 + '].' ELSE SET @ServerName3=''
IF @ServerName2 IS NOT NULL SET @ServerName2='[' + @ServerName2 + '].' ELSE SET @ServerName2=''
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DROP TABLE #NonFinTran
IF Exists(Select * From tempdb.dbo.SysObjects Where Name Like '#MultipleNonFinTran%')
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CREATE TABLE #NonFinTran (FirstName VARCHAR(40), TaxId VARCHAR(40), TrxID VARCHAR(40), Status VARCHAR(255), Field1 VARCHAR(255), Field2 VARCHAR(255),
Field3 VARCHAR(255), Field4 VARCHAR(255), Field5 VARCHAR(255), Field6 VARCHAR(255), DateTime DATETIME,
BranchID CHAR(3), BankID CHAR(1), FromAccountID VARCHAR(255), FromAccountType VARCHAR(255))
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TrxID, Status, TrxField1, TrxField2, TrxField3, TrxField4, TrxField5, TrxField6, DateTime, '''', '''', '''', ''''
FROM ' + @ServerName3 + 'AuditLog.dbo.CCAuditLogEntryView AS Audit, ' + @ServerName + 'Voyager.dbo.CCUser AS CCUser
WHERE CCUser.UserID = Audit.UserID
AND Audit.Succeeded = 1
AND Audit.TrxID IN (''ChangeBillPayDefaultAccountEdit'',''ChangeExpiryUserPassword'',''ChangePasswordEdit'',
''ChangeUserPassword'',''ManageAddressMaint'',''ManageContactMaint'',''ManageSecretQuestionAnswerEdit'',
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''WithinAmBankAccountMaintAdd'',''WithinAmBankAccountMaintDelete'',''WithinAmBankAccountMaintEdit'',
''SetAccountMaskPreferenceAudit'',''ChangeLoginIdAudit'')
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AND DATEDIFF(DAY, CONVERT(DATETIME, CONVERT(VARCHAR(10), ''' + @EndDate + '''), 103), Audit.DateTime) <= 0 ')
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TrxID, Status, TrxField1, TrxField2, TrxField3, TrxField4, TrxField5, TrxField6, Audit.DateTime as AuditDateTime,
(SELECT DISTINCT SUBSTRING(A.BranchCode,3,3) FROM ' + @ServerName + 'AuditLog.dbo.CCAuditLogEntryView X INNER JOIN ' + @ServerName + 'Voyager.dbo.CCuser U
ON X.UserId = U.UserId INNER JOIN ' + @ServerName + 'Voyager.dbo.AMHZ_CustomerProfile P ON P.EnrolId = U.TAXID
INNER JOIN ' + @ServerName + 'Voyager.dbo.AMHZ_AccountListing A ON A.CIFNO = P.CIFNO
WHERE X.UserId = Audit.UserId AND A.AccountNo = SUBSTRING(Audit.TrxField1,11,16) AND P.CIFNO = A.CIFNO
AND (SUBSTRING(A.BranchCode,3,3) <> NULL OR SUBSTRING(A.BranchCode,3,3) <> '''')
AND CHARINDEX(''AccountID='', Audit.TrxField1, 1) > 0),
SUBSTRING(TrxField1,14,1), CASE WHEN CHARINDEX(''AccountID='', TrxField1, 1) > 0 THEN
SUBSTRING(TrxField1,11,16) ELSE '''' END, CASE WHEN CHARINDEX(''AccountType='', TrxField2, 1) > 0 THEN SUBSTRING(TrxField2,13,3) ELSE '''' END
FROM ' + @ServerName3 + 'AuditLog.dbo.CCAuditLogEntryView AS Audit, ' + @ServerName + 'Voyager.dbo.CCUser AS CCUser
WHERE CCUser.UserID = Audit.UserID
AND Audit.Succeeded = 1
AND Audit.TrxID IN (''SetAccountAttributesAudit'',''SetAccountFriendlyNameAudit'',
''AccountProfileMaintULDelete'',''AccountProfileMaintLHAAdd'',''AccountProfileMaintLSCAdd'')
AND DATEDIFF(DAY, CONVERT(DATETIME, CONVERT(VARCHAR(10), ''' + @StartDate + '''), 103), Audit.DateTime) >= 0
AND DATEDIFF(DAY, CONVERT(DATETIME, CONVERT(VARCHAR(10), ''' + @EndDate + '''), 103), Audit.DateTime) <= 0 ')
SET @stmt = '
SELECT * FROM
SELECT BranchName,
CASE WHEN SUBSTRING(FromAccountID,1,6) IN (''519901'',''559409'') THEN ''DC''
ELSE
CASE FromAccountType WHEN ''01'' THEN ''SA '' WHEN ''02'' THEN ''CA '' WHEN ''03'' THEN ''FD ''
WHEN ''SA'' THEN ''SA '' WHEN ''CA'' THEN ''CA '' WHEN ''FD'' THEN ''FD '' ELSE FromAccountType + '' ''
END
END +
case when Len(FromAccountID) =16 Then
CASE FromAccountType WHEN ''VC'' THEN
SUBSTRING(FromAccountID,1,6)+''******''+SUBSTRING(FromAccountID,13,4)
WHEN ''MC'' THEN SUBSTRING(FromAccountID,1,6)+''******''+SUBSTRING(FromAccountID,13,4) END
when Len(FromAccountID) =15 Then
CASE FromAccountType WHEN ''VC'' THEN
SUBSTRING(FromAccountID,1,6)+''******''+SUBSTRING(FromAccountID,13,3)
WHEN ''MC'' THEN SUBSTRING(FromAccountID,1,6)+''******''+SUBSTRING(FromAccountID,13,3) END
ELSE FromAccountID
ENd
AS FromAcctNo,
CASE TrxId
WHEN ''AccountProfileMaintLHAAdd'' THEN ''Link Account/Card''
WHEN ''AccountProfileMaintLSCAdd'' THEN ''Link Account/Card''
WHEN ''APMFamilyFirstAdd'' THEN ''Link Family First Account''
WHEN ''AccountProfileMaintULDelete'' THEN ''Unlink Account/Card''
WHEN ''BalInqFD'' THEN CASE WHEN Field3 IN (''APMLink=SUCCESS'') THEN ''APMLink Success'' ELSE ''Fixed Deposit Balance Inquiry'' END
WHEN ''BalInqCASA'' THEN CASE WHEN Field3 IN (''APMLink=SUCCESS'') THEN ''APMLink Success'' ELSE
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   ELSE ''Current Account Balance Inquiry''
   END
  END
WHEN ''StopCheck'' THEN ''Stop Cheque Request''
WHEN ''CheckReorder'' THEN ''Order Your Cheque''
WHEN ''CheckInquiry'' THEN ''Cheque Inquiry''
WHEN ''TransHistFD'' THEN ''Fixed Deposit Transaction History''
WHEN ''TransHistCASA'' THEN
CASE WHEN FromAccountType IN (''SA'',''01'') THEN ''Savings Account Transaction History'' ELSE ''Current Account Transaction History'' END
WHEN ''StmtInqCC'' THEN
CASE WHEN FromAccountType IN (''DR'',''03'') THEN ''Debit Card Statement Inquiry'' ELSE ''Credit Card Statement Inquiry'' END
WHEN ''StmtInqDA'' THEN
CASE WHEN FromAccountType IN (''SA'',''01'') THEN ''Savings Account Statement Inquiry'' ELSE ''Current Account Statement Inquiry'' END
WHEN ''StmtReq'' THEN ''Printed Statement Request''
WHEN ''StmtInqIAMSTAR'' THEN ''E-AMSTAR Statement Inquiry''
WHEN ''Repayment/Transfer Inquiry'' THEN ''Repayment/Transfer Inquiry''
WHEN ''Account Inquiry'' THEN ''Account Inquiry''
WHEN ''Payment Inquiry'' THEN ''Payment Inquiry''
END AS TransType,
FirstName AS CustomerName,
TaxId, CONVERT(VARCHAR, DateTime, 103) AS Date, CONVERT(VARCHAR, DateTime, 108) AS Time
FROM #NonFinTran, ' + @ServerName3 + 'Portal.dbo.TB_Branch AS TB_Branch
WHERE
BranchId = TB_Branch.BranchCode
AND (TB_Branch.InstCode IN (''00001'', ''00003'',''001'',''002''))
AND (FromAccountType IN (''SA'', ''CA'', ''FD'', ''01'', ''02'', ''03'')))'
EXEC (@stmt)
IF Exists(Select * From tempdb.dbo.SysObjects Where Name Like '#NonFinTran%')
DROP TABLE #NonFinTran
IF Exists(Select * From tempdb.dbo.SysObjects Where Name Like '#MultipleNonFinTran%')
DROP TABLE #MultipleNonFinTran
Anil Kumar

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CUCM 6.1(3) Cannot read system catalog (sysfragments)

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