CUCM AXL Query Phone Off-hook Status

Hi
For SOAP/AXL query purposes, does anyone know the table(s) and field(s) within CUCM v7.0 to query a phones' off-hook status? I've had a look through the database dictionary, but could not see anything obviously relating to 'off-hook' or busy. I'm looking to put together a query to find out which users are currently busy taking calls.
In addition, some of our phones are configured with extension mobility, so not sure whether the query should be focussed on the device profile or line appearance rather than physical handset.
Any help appreciated!
Thanks
Yves

Hello John,
You may try to use BLF.
This is not supported with CCA.
HTH,
Alex
*Please rate helpful posts

Similar Messages

Differentiate between DND and "Off Hook" status

We have several directors and assistants on staff where it would be helpful to the assistant if their phone displayed and differentiated between off hook or dnd. Currently, both off hook status and dnd report the same indicator for the assistant.
UC560 environment, ip phone 514G and 7965G
Thanks for the help.
Blessings,
John J

Hello John,
You may try to use BLF.
This is not supported with CCA.
HTH,
Alex
*Please rate helpful posts

HP Officejet Pro 8500 "phone off hook"

HP Officejet Pro 8500 panel shows "phone off hook" and faxes will not come in and it is on a dedicated phone line. I can send out without any problem. The telephone technician determined the problem is not with the phone service.

I need to send a fax and I can not do it
Please what can Ido to fix it.
Thanhs, Francisco

"Phone off-hook" HP Officejet Pro 8500 Wireless, Product CB023A

I have a HP Officejet Pro 8500 wireless printer/fax/copier all in one.
The message "phone off-hook" appears on my display.
I ran the Fax Test and received a PASS for all results.
A few minutes later, a message appeared on the printer/fax display: "Turn power off, then on again". I did so.
This message, "Turn power off, then on again" continues to repeat and after I turn power off then on, the "phone off-hook" displays again. It is an endless loop of receiving these two messages.
I also did the following:
1. Unplugged the telephone fax line from LINE of the Officejet Pro.
2. Unplugged the power cord to the printer.
3. Replugged the power cord to the printer.
4. Powered up the printer
5. After powering up, the message, "phone off-hook" reappears.
I ran the fax test
Run Fax Test:
1. select Tools from HP Officejet Pro 8500 wireless display panel.
2. Select Run Fax Test
Results:
Fax Hardware Test ........................................................ PASS
Fax Connected to Active Telephone Wall Jack ......... PASS
Phone Cord Connected to Correct Port on Fax ........ PASS
Using Correct Type of Phone Cord with Fax ............. PASS
Dial Tone Detection ....................................................... PASS
Fax Line Condition Test ................................................ PASS
3. The message still appears.
My printer description is as follows:
- Model No. : A909G (look inside of the ink access door); Regulatory Model No. : SNPRC-0703-02
- Product No. : CB023A
- Serial No. CN0737R2DH
Is the printer defective? What should I do to correct this problem?
Thanks,
ArtLaw

Hello ArtLaw,
If you have followed all the troubleshooting steps outlined in this troubleshooting article then the only other solution is to have the printer serviced as it may be a printer hardware issue.
Troubleshooting 'Phone Off Hook' Front Panel Messages
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.

ATA186 makes fax machine constantly off hook

Hello
First post!
I have a Cisco ATA 186 that is connected to a HP officejet 4500 all-in-one fax/printer. The ATA is configured properly, I did connect a "higher end" fax machine and was able to dial out and in (with in the system)
this particular fax does not have a "hook" option. The display reads "phone off hook" all the time. The manual (yes I read it) states that there is an adapter that shoudl be used or the machine will read "phone off hook" all the time. This did not solve the problem.
I think the ATA always give a dial tone without being asked for it. IOW, the fax does not say "hey give me a dial tone please".
Is there a way of the ATA providing a dial tone when asked? Or maybe the fax is incompatible?
Thank you for your help....

This is my suggestion:
- check if the telephony cable has only 1 couple of wire (tip and ring only); in the past I had some problems with cable with 4 wire (2 couple); the ATA had a strange behavior;
- try to connect an analog telephone to the ATA186 and verify if it works;
- if the problem persists probably the ATA has an hardware fault;
- try with a different ATA;
Best Regards.

Multiple results from AXL query in CUCM 6.1

Hi,
I have an application that uses an AXL query to retrieve IP/Extension information from a Call Manager. For versions 4.x and 5.x it works fine: I get results back for my query (note that I send up to 200 elements per query). On 6.x however, I only ever get one response, so although my query fires off 200 IP addresses (or extensions) I only get an answer back on the first one. I cannot see why this has changed. I have checked the DB schema.
The query is as follows:
<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:tns="http://schemas.cisco.com/ast/soap/"
xmlns:types="http://schemas.cisco.com/ast/soap/encodedTypes"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<soap:Header>
<tns:AstHeader id="id1">
<SessionId xsi:type="xsd:string">1234-abcd-1234-abcd</SessionId>
</tns:AstHeader>
</soap:Header>
<soap:Body soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<tns:SelectCmDevice>
<StateInfo xsi:type="xsd:string"/>
<CmSelectionCriteria href="#id1"/>
</tns:SelectCmDevice>
<tns:CmSelectionCriteria id="id1" xsi:type="tns:CmSelectionCriteria">
<MaxReturnedDevices xsi:type="xsd:unsignedInt">1000</MaxReturnedDevices>
<Class xsi:type="xsd:string">Any</Class>
<Model xsi:type="xsd:unsignedInt">255</Model>
<Status xsi:type="xsd:string">Any</Status>
<NodeName xsi:type="xsd:string"/>
<SelectBy xsi:type="xsd:string">IpAddress</SelectBy>
<SelectItems href="#id2"/>
</tns:CmSelectionCriteria>
<soapenc:Array id="id2" soapenc:arrayType="tns:SelectItem[]">
<Item href="#id3"/>
</soapenc:Array>
<tns:SelectItem id="id3" xsi:type="tns:SelectItem">
<Item xsi:type="xsd:string">192.168.1.100,192.168.1.101</Item>
</tns:SelectItem>
</soap:Body>
</soap:Envelope>
As you can see it sends multiple (in this case 2) IP addresses. There is a second query that sends extension numbers. On earlier Call Managers this works fine, but on 6.x, it never returns more than one result.
Any assistance would be appreciated.

Congratulations on finding yet another bug. I'd really wish Cisco would start unit testing their APIs. While they use it themselves, the amount of functionality used (and thus tested) still pales in comparison on all the untested elements.
However, perhaps there's at least a workaround for you: why do you need to look up by ip address? The only scenario I can imagine right now would be looking up a device name based on a service request from a phone.. and you can just add something like
?device=#DEVICENAME# to the service url and the phone will tell you its device name when making the first request (you have to add the name as query string parameter or as a session variable for subsequent requests).

FXS stay in off-hook

Hi All,
I have an issue for fxs port in voice gateway, the fxs port connceted to the fax machine is in off-hook state. it will change to on hook when i unplug the phone cable.
IOS Version : C2951-UNIVERSALK9-M version 15.2(4)M5.
H323 voice gateway.
shut and no shut on voice port, no any changes. please see attached picture.
Can someone please tell whether this is due to any IOS bug?

Now it's status is changed to on-hook, if i enter command " csim start 803" to test, the status will change to off-hook, but when i place a call from jabber to 803, the status is not changed, the status is still on-hook, maybe something is wrong on router?
I captured log on RTMT, please see bellow:
2014/09/13 11:25:53.294|SIPL|0|TCP|IN|192.168.100.11|5060|CSFReceptionist|192.168.100.17|1900|1,100,13,332.56^192.168.100.17^*|6952|[email protected]|INVITE
2014/09/13
11:25:53.295|SIPL|0|TCP|OUT|192.168.100.11|5060|CSFReceptionist|192.168.100.17|1900|1,100,13,332.56^192.168.100.17^*|6953|[email protected]|100 Trying
2014/09/13 11:25:53.304|SIPL|21471657|TCP|OUT|192.168.100.11|5060|CSFReceptionist|192.168.100.17|1900|1,100,13,1.836^*^*|6954|[email protected]|183 Session Progress
2014/09/13 11:26:02.631|SIPL|21471657|TCP|OUT|192.168.100.11|5060|CSFReceptionist|192.168.100.17|1900|1,100,13,305.193^192.168.100.11^ANN_2|6955|[email protected]|404 Not Found
2014/09/13 11:26:02.632|SIPL|21471657|TCP|IN|192.168.100.11|5060|CSFReceptionist|192.168.100.17|1900|1,100,13,332.57^192.168.100.17^*|6956|[email protected]|ACK
2014/09/13 11:26:02.633|CC|REJECT|21471657|21471658|221|803|803|1
i user jabber for desktop(221) to call 803, it is rejected.
Any helps would be appreciated.

VG224 port stuck in 'off-hook' state

Hi All,
I have strange problem with my VG224 connected to CME4.0.
I have 1 port have no dial tone. And 'show voice port sum' result
VG1050005#sh voice port sum
IN OUT
PORT CH SIG-TYPE ADMIN OPER STATUS STATUS EC
============== == ============ ===== ==== ======== ======== ==
2/2 -- fxs-ls up dorm off-hook idle y
ADMIN is UP, OPER is DORM, but IN STATUS is OFF-HOOK
VPM STATE from 'sh voice call sum' is FXSLS_ONHOOK
I have already shutdown this port and reload the VG224 and unplug the analog phone. But no effect.
FYI, Im running IOS version 12.4(9)T1 for VG224.
Any solution for this problem?
Thanks.
Iwan

Configuration for VG
======================
stcapp ccm-group 1
stcapp
stcapp feature access-code
prefix *#
voice-card 0
interface FastEthernet0/0
ip address 10.102.1.35 255.255.255.0
duplex auto
speed auto
voice-port 2/2
cptone ID
timeouts call-disconnect 2
timing hookflash-in 500 150
sccp local FastEthernet0/0
sccp ccm 10.102.1.12 identifier 10 version 4.0
sccp
sccp ccm group 1
associate ccm 10 priority 1
dial-peer voice 3 pots
service stcapp
port 2/2
=========================
This port work well for 2 weeks before this problem happen. Another port have same configuration and its working

Working off-hook

What are the requirements for allowing agents to work off-hook. The documentation says,
Oracle Contact On Demand users can choose to set their MSI extensions
to work off-hook. With the off-hook option, there is no ringing, and a
beep is played when a call is delivered to the agent. When users are
working off-hook, they can also have calls auto-accepted without having
to manually answer each call.
Does this mean that the on premise phone system needs special hardware?

Jim,
No special equipment is required. Simply enable the checkbox and after your 1st phone call don't hang up the phone. Subsquent calls will not require the system to dial your line again. If you are set to accept the call automatically, you will hear a beep (or a whisper prompt if created and provisioned). Otherewise, the agent must click accept.
Dave

2900 FXO Port remains in off-hook after call

Hello
I have a 2900 router with FXO ports running Cisco IOS Software
c2900-universalk9-mz.SPA.151-4.M5.bin .
The problem is when the call is ended and we hung-up, port remains in off-hook and the line remains busy for long time.

CUCM 8.6.2.23900-10
Do you need all configuration or voice port?
voice-port 0/0/0
trunk-group PSTN
cptone IL
timeouts call-disconnect 1
timeouts wait-release 1
connection plar 58694150
impedance complex2
caller-id enable
voice-port 0/0/1
trunk-group PSTN
cptone IL
timeouts call-disconnect 1
timeouts wait-release 1
connection plar 58694151
impedance complex2
caller-id enable
voice-port 0/0/2
trunk-group PSTN
cptone IL
timeouts call-disconnect 1
timeouts wait-release 1
connection plar 58694152
impedance complex2
caller-id enable

PAP2T - some devices cannot go off-hook to dial

Not sure if this is the right place for Linksys VOIP hardware - though Cisco moved everything onto their site...
I have a PAP2T that seems to have trouble letting some analog devices dial out. Specifically, I tried it with a credit-card machine, and it seemed like the PAP2T would never go off-hook so it could dial. I saw no SIP traffic for any dialing. However, I immediately plugged the same FXS port into a fax machine, and that fax machine was able to dial out fine.

Before you set up port forwarding on your router, change two of the Phone Adapter's settings using its Interactive Voice Response Menu. First, disable its DHCP feature, then assign a static IP address to the Phone Adapter.

I took my phone off the charger and wifi while it was updating and now it wont let me on the phone nor my computer. how do i get it to finish updating or turn on?

i took my phone off the charger and wifi while it was updating and now it wont let me on the phone nor my computer and it just has the apple icon on the screen. how do i get it to finish updating or turn on?

Why would you do that when your phone is updating?
Your phone is in recovery mode If you can't update or restore your iOS device

I am signed into the App Store on my iphone 4 and one of my apps need updating and my brother was signed into it but its like its locked to his Apple ID I have tried signing out and turning my phone off its just not working

I am signed into the App Store on my iphone 4 and one of my apps need updating and my brother is signed into it because I didn't have any credit to make an ID so he signed in so I could download apps but its like its locked to his Apple ID I have tried signing out and turning my phone off its just not working please help.

Apps are locked to the Apple ID that was used to download them. You will have to sign in as your brother in order to update it.

When i try to open week cal it loads and then closes after a few seconds...I have checked for updates, turned the phone off then on, closed out of the app and then opened it again...nothing works! Any suggestions?

When i try to open week cal it loads and then closes after a few seconds...I have checked for updates, turned the phone off then on, closed out of the app and then opened it again...nothing works! I have thought about deleting the app from my phone and then reloading it again but I worry that it will delete all my calendar info??? Any suggestions?

To reset, press and hold the Home and power buttons until the silver apple appears.
I would delete the app, reset the phone and then download the app again. Your calendar information should be stored on the phone as Week Cal uses the Calendar app information.
Best of luck.

After the iOS 7 update my iPhone 5's touch screen is unresponsive some times ,can't even open the lock screen , I had to turn the phone off and turn it on again , it's really frustrating , any solution ??

After the iOS 7 update my iPhone 5's touch screen is unresponsive some times ,can't even open the lock screen , I had to turn the phone off and turn it on again ,any solutions ?

Hello kumarsenthil210317
Check out the article below to start troubleshooting issues with touchscreen response.
iPhone, iPad, iPod touch: Troubleshooting touchscreen response
http://support.apple.com/kb/ts1827
Regards,
-Norm G.

CUCM AXL Query Phone Off-hook Status

Similar Messages

Maybe you are looking for