CUCm , UCCX & QM upgrading

we have the following :
     -CUCM 7.0.2.20000-5
     -UCCX   7.0(1)SR05_Build504
     -QM      2.6.2.7
we have to upgrade all of these components to 9.X
so how should i do the windows to linux upgrade for the CUCM and UCCX and what is the upgrade path ?
should i start with CUCM or UCCX first ?

Hi,
Sequesnce for upgrade :
1. CUCM Publisher
2. CUCM Subscriber
3. UCCX nodes
4. QM.
Process :
CUCM 9.x (pls note below is the process for v7.1.5)
1. Install 7.1.5 in Vmware using the 9.1.2 OVA template with Linux version 3 32 bit with same setting as production server.
2. Restore the DRS backup to 7.1.5 VM.
3.Now you can upgrade the 7.1.5 to 9..1.2 in VM with switch to new version.
4. Once completed just shut down the Guest OS in Vsphere and go to edit setting --> option change the OS version to 32 bit.
5. Start the VM.
6. Take the 9.1.2 backup.
7. Install the 9.1.2 as fresh and restore the back from upgrade 9.1.2 VM
(Attaching Jump to 9 procedure document for your reference - http://tinyurl.com/oqtt9u5 )
UCCX 9.x:
1. Upgrade UCCX 7.0(1)SR5 to UCCX 7.0(2)ES3
2. Backup UCCX 7.0(2)ES3 using PUT tool
3.Keep it in the SFTP server 3. Install UCCX 9 on Cisco UCS
4. Follow the initial configuration in the below link to restore backup.
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/installation/guide/UCCX_BK_C8834893_00_cisco-unified-contact-center-express_chapter_010.html#UCCX_TK_SA57D312_00
QM9.x:
Please refer the below link for upgrading Qm 2.7 to 9.x.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_9x/installation/guide/qm90-installation-user-guide-cisco.pdf
Good luck.

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Does migration licenses include the upgrade of CUCM, UCCX, IMP and CUC from BE6K? The customer said that they currently have expired UCSS, but they purchased migrations licenses to v10.5. They purchased these items below. They are running v8.6 CUCM and UCCX 8.5.
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John
You don't need to pay any money for any major CUCM upgrade as long as you have active UCSS on it. If as part of the migration to version 8.6 you purchased UCSS you are covered, otherwise you will need to pay for every major upgrade.
If you did buy UCSS then you can simply request the upgrade vie the PUT upgrade portal.
HTH,
Chris

.iso file of CUCM, UCCX, CUC

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How can I download the .iso file of CUCM, UCCX, CUC, etc.. ?

Product Upgrade Tool
http://tools.cisco.com/gct/Upgrade/jsp/index.jsp

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Hi all,
We are getting ready to upgrade a customer's voice system and I've think I may have just hit a snag. Any advice would be very much appreciated
As we are both upgrading to the latest current version and migrating to a virtual environment we had planned on taking a staged approach to minimise impact on the environment. ie Upgrade CUCM, wait a few days to let the dust settle, then upgrade UCCX / AQM / WFM. However, from the AQM release notes it looks as though the CUCM version we are moving to (8.6) requires AQM 8.5(2) or later to function. Does this mean I need to upgrade AQM at the same time as CUCM?
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Please remember to rate helpful responses and identify helpful or correct answers.

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Hello,
I am planning an upgrade of our UC environment this weekend. I've been in contact with Cisco Licensing support all week to get the appropriate license for all the services. For CUCM I have ran the Pre Upgrade License Utility however they keep asking me for the ELM license request.
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CUCM Publisher Upgrade to 9.1
Unity Publisher Upgrade to 9.1
Presence Publisher Upgrade to 9.1
CUCM Subscriber Upgrade to 9.1
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Yes, you get 60 days to solve any kind of licensing issue

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Hello all,
I've done some 8.5 upgrades to 9.1 so I'm quite familiar with the refresh upgrade process and the additional server downtime vs. say and 8 to 8.5.
On reading the upgrade guide for CUCM 9.1(1), I stumbled across this line on page 5 -
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Hi Jon,
+5 to my friend Aman for his good notes here :)
This has NOT changed....here is the note from the upgrade guide;
Linux to Linux (L2) upgrade
There is very little server downtime during an L2 upgrade.
An L2 upgrade is accomplished by installing the new software release in the inactive
partition while the node continues to run and operate on the existing software
in the active partition.
The software releases are switched on reboot. The reboot can be either automatic,
after the new software release is installed, or initiated manually at a later time through
an administrator command. Some examples of an L2 upgrade are upgrades from
Release 6.1(3) to 7.1(5), from 7.1(2) to 8.0(3), or from 8.6(1) to 9.1(1).
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/elmuserguide/9_1_1/license_migration/CUCM_BK_CBF8B56A_00_cucm-license-upgrade-guide.pdf
Cheers!
Rob

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Hi There
We are going to upgrade our CUCM7.1.3 to CUCM 7.1.5. We have 1 pub and 2 subs.
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Hi,
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HTH
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We required CUCM with 50 NOdes Enhance lic
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with UCS server .
Thnaks
Best Regards
Yahya Jamil

Er, what are you asking here? This is a technical support forum, not a place to request a quote.
GTG

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Thanks a lot
Regards,
Christian.
Error Message (displayed on both web page and cli) :
(-The resource lock platform.api.network.address is currently locked by process 9801@SCUCM1 (NetMessageDispatch-21). Please try again later-)

I just had a similar issue trying to upload a new firmware cop file and just tracked down the process and restarted the services associated with that process....
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28114 /usr/local/Snmpri/bin/sappagt -pkg_conf -log_closefile -aperror -apemanate
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Can anybody advice how my customer can upgrade its CUCM's maintenance release from 6.0(x) to 6.1(x) ?
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Hi Tobivan,
No worries my friend, this is my fault for not reading carefully :) In your first post you mentioned upgrading to 6.1(x) and I assumed (I know!) you meant 6.1(2). You **can do the upgrade you were actually talking about with the method you referred to as well. This was CCM 6.0(1a) to 6.1(1). This is shown below.
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http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/6_1_1/cucm-rel_note-611b.html#wp321829
I wrongly was still talking about the upgrade path from 6.0(1a) to 6.1(2) which is not supported using the ISO Files.
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http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/6_1_2/cucm-rel_note-612.html#wp396032
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Rob
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Dear All
I have three questions regarding upgrade from UCCX 7 to UCCX 8:
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b) Take PUT Backup of UCCX 7 single Server.
c) Install UCCX 8 PUB and restore PUT Backup on it.
d) Install UCCX 8 SUB by choosing First Node:No, then Run Initial Wizard then select Cluster Server IP Add of UCCX 8 PUB.
2-Do I have to do anymore configurtion if I will change IP Address of UCCX 7 so that new UCCX 8 Server will have different IP Address.
My guess is that will not need anymore configuration.
3-After Upgrade UCCX 8 from UCCX 7, do i have to Insatll new CAD 8 manually on all Agent PC one by one or not ?
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Hi Ayman,
The CAD client will be updated automatically when the agents login after the upgrade. They will need to have admin rights on their PC for this upgrade to complete.
The second node can be added after the upgrade on the first node has been completed.
I recommend changing the IP address only after the upgrade has been completed and the cluster is stable. The exact steps are found in the 8.0 Admin Guide. There is a "Readiness Check" here to make sure the change won't cause any problems. It's important to note that the hostname cannot be changed.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801ag.pdf
-Brendan

CUCM - UCCX Integration

Hi,
I am facing a strange problem . I have integrated UCCX with the CUCM and able to do the basic configurations. But with CUCM Enterprise Parameters the IPCC Express Installed Flag is still false and i am not able to assign the users as agents in UCCX. I am able to assign users to other roles such as supervisor and reporting.
CUCM : 7.1.5.31900-3
UCCX :7.0(1)SR05_Build504

Hello Mohammed,
Please try to run the following SQL queries from the CUCM administration web page and let us know the results.
run sql select paramname from processconfig where paramname like '%nstalled%' . Will show us the status of the parameter shoul show something like this:
paramvalue
==========
T
T
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HTH
Please rate this post if was helpful
Walter Solano

Inquire about of CUCM & UCCX license

Hi,
have a good day,
I've connect CUCM with PSTN through SIP Trunk and i wonder how many PSTN calls the CUCM is able to process.
also how can i know maximum number is UCCX is able to Queued.
Thanks in advance

There are too many facets to this to answer in a forum thread. The design guides and UC Solution Sizing Tool (partners only) allow you to plug in the data - if you have it - to get a precise answer.
Short answer is that CUCM a usually runs out of phones-per-node before running into calls per second or CTI-related limitations in CCX designs. CCX can queue up to 300 calls, assuming the average hold time is three minutes or greater.

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We are currently running 8.6 on IBM blade center, is Cisco going to require me to upgrade to 10 on UCS?

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Currently I have a UCCX cluster(7.0.1sr5) which is running on old 7845 -H1 hardware. I have been tasked with upgrading the hardware.
1- Does anyone see an issue with using two types of server hardware? I have a 7845-H2 & 7835-H2. Will this hardware work to replace the current 7845-H1 hardware? Will Cisco support it?
2- Can I simply remove the "salve" node, build my first UCCX server and add it to the existing cluster? Make the new hardware the master server retire the old, build my second UCCX server and add it in? Is that possible, is it an acceptable upgrade path?
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dvanzee,
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Regards,
Robert W. Rogier
CSE -- TAC, UCC

CUCm , UCCX & QM upgrading

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