CUIC report user issue
CUIC report showing no Agents with the user logged in ...
CUIC report showing No Agents, i have given all the rights to the user which is generating the reports but No success, only one user can view all the agents available....
Any Help would be appreciated.
Thanks,
HR
Thats where the confusion is if i put this user in the administrator group then he can view the agents but other than that he cannot, can you please update me where and how can i assign this particular right to this user, i am new to it so please let me know from scratch..
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Dear Experts,
I have 2 issues with CUIC reporting.
the first issue is related to filter in the report. for example, for agent detail summary, I want to apply 2 filter, the first one is the agent name, the 2nd one is the call type (incoming, outgoing, ..etc ). it only apply the agent name and forget the call type. it apply only one filter.
how we can apply 2 filters or more ?
the 2nd issue is related to the custom report, I want to create a custom. the documentation said, you need to right click on the category or sub category and create a new one. unfortunately, I use the right click and nothing happened.
waiting your feedback.
Thanks in advance
AnasAmer is referring to CUIC Premium, not CCX Premium. CUIC is a separate product also used with UCCE and comes in two editions. Cisco has packaged the CUIC Standard edition with CCX as it is primarly attempting to be an HRC replacement first. HRC only allowed one filter criteria as well.
CUIC Premium is not cheap for production use (just wait until you ask for a quote)! In the second situation the suggested workaround is to buy the non-production lab license of CUIC Premium, design the report definition there, then export and import it into the embedded CUIC instance. Don't forget you would also need to build a new stored procedure in Informix to go with the report. Alternatively, you could subcontract the report development to a partner who already has this in place.
Please remember to rate helpful responses and identify helpful or correct answers. -
Check current report user security inside CLR code
Hi,
I am writing a CLR stored procedure which will be invoked via a SSRS report.This SP will call a web service to fetch secure data. As this data is critical, we are implementing many security measures, one of the measure is to check inside CLR assembly,whether
current report user is a part of an AD group (only this group will have access to read secure data) or not before I call web service .
I am not sure if there is a way to check individual users inside CLR code . Any suggestion /input is appreciated.
Thanks!
GaurHi Gaur,
Since this issue is related to Common Language Runtime (CLR), I will move this thread to .NET Framework forum. Sometime delay might be expected from the job transferring. Your patience is greatly appreciated.
Thank you for your understanding and support.
Regards,
Katherine Xiong
Katherine Xiong
TechNet Community Support -
Oracle 11g Fusion Middleware (11.1.1.3.0) Report Configuration Issue
=============================================
Hi All,
I have installed Oracle 11g Fusion Middleware (11.1.1.3.0) on Oracle Linux 5 and getting some issues while configuring. What's happening is that when I run my report, it looks for the library attached to it. If I define the REPORTS_PATH in reports.sh, it works fine.
What I want to achieve is to push reports to use REPORTS_PATH environment variable from rwserver.conf instead of reports.sh
Someone told me to remove the REPORTS_PATH from reports.sh and add the REPORTS_PATH from reports.sh to a default.env in rwserver.conf, but it didn't worked.
What I know about the report server stuff in 11g Fusion Middleware is that it consists of two different servers (Standalone and In Process). Our application runs report using SRW.RUN_REPORT which basically use In Process report server setting in rwserver.conf to run the report.
The heirarchy in which reports try to look for the REPORTS_PATH is
1) REPORTS.sh
2) rwserver.conf
3) Settings as per Oracle Enterprise Manager Configuration Settings.
My standalone report server name is ReportsServer_hostname_asinst_F and the In Process Server name is rep_wls_reports_hostname_asinst_frd. When I define rep_wls_reports_hostname_asinst_frd (In process Report Server Name) for the server name parameter, I do not get any results for the report run using srw.run_report. Also I can't see the reason behind the report executed because of the following issue
http://hostname:8888/reports/rwservlet/showjobs?server=rep_wls_reports_hostname_asinst_frd
REP-51019: System user authentication is missing.
** the Singlesignon in rwservlet.properties is defined as no
But when I define ReportsServer_hostname_asinst_F (Standalone Report Server Name) as server parameter and ran the report using srw.run_report, I get result with the REPORTS_PATH defined in reports.sh not using rwserver.conf file.
http://hostname:8888/reports/rwservlet/showjobs?server=ReportsServer_hostname_asinst_F
(which shows the report just run).
Can someone who did Report Server configuration using ENV files (changing rwserver.conf), pls. send me the screenshots. Want to make sure if I am changing the correct files under correct location.
Pls. feel free to ask me questions related to the environment set up.
ThanksYour question belongs in {forum:id=84}
John -
Report Development issue: I have queryy of 1600 line but report builder
Report Development issue: I have queryy of 1600 line but report builder 1320 lines . But i m can't create views becasue many parameters are used in it please give solution how can i paste 1600 line in report bulder.
you would have to build a dynamic statements that will make up your query.
e.g.
select &column
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and the above parameters can be defined on the report triggers AFTER PARAMETER FORM. -
Hi All,
I have an issue with FR Report Viewer access.
Provided Viewer role and All access rights to all entities of the HFM application. But User can select the POV but unable to view the report, it displays blank screen.
Is I am missing any role to allocate to User. if so can any one please help me how it can be done???
Please let me know what would be the possible solution. I am using 11.1.1.3 version on Windows 2003.
Thanks,,
Edited by: Surya Prakash on Jun 3, 2010 8:43 AMEven after giving the roles of Viewer and Explorer to the user still unable to view/read the report. When user runs a report, user see an empty white page.
The report doesn't display. No error message displays.
This issue is documented in unpublished Bug 8991596. So I gave content manager role to the User ID’s to run and view the report.
Cause:
Logged into Financial Reporting Studio before logging into Workspace.
The code does not correctly handle setting access to the required UserPOV folder when logged into Studio first.
This issue is documented in unpublished Bug 8991596.
Solution:
Upgrade to the product version containing the fix for the issue.
Log into Workspace before you log into Studio.
Provision all users who run Financial Reporting reports with the role of Content Manager or above. -
CUIC reporting: handled calls greater than answered calls
Hello,
We met the following problem in Cisco Cuic reporting 8.5.4 for cisco UCCE 8.5.3.
We use only the stock reports. In call type historical all fields we met a strange situation for a simple inbound script:
- the numbers of handled calls is greater than the number of answered calls. This is vey unusual because any call
is first answered and only after that is handled or not by the agent. So the handled condition supose to be first answered.
Any ideas? What could be the cause for additional handled calls?
Also we have problems between the number of handled calls in Agent Team historical all fields and the number of handled calls
in Call type historical all fields. Should not be the same number in both reports ?
The definitions for answered, handled, offered are very simple and they lack essential info in describing the situations
they treat. The whole documentation for enterprise misses many times essential info and the only source of real
info is others knowledge and experience.
Any help is wellcome.
Best regards,
MariusAnswered is incremented when the Agent picks up the call (or received the activity, in the case of EIM).
Handled is incremented when the call (or EIM activity) completes.
Handled will be incremented regardless of whether the call is transferred/conferenced/consulted or not.
As others have mentioned, Answered and Handled counts can be incremented during different intervals depending on the length of the call. The only way I can think of where that would be the case here would be if your agents are handling EIM activities... They could have 5 open emails in their inbox at the end of the day - these 5 open emails would be considered Answered, but not Handled.
If this isn't from non-voice activities, then perhaps you have some system issue causing the problem.
-Jameson -
Why would Extension Manager CS6 report dependency issues for 29 InDesign CS6 factory plug-ins?
Suddenly Extension Manager CS6 is reporting dependency issues for 29 InDesign CS6 factory plug-ins. I made no changes to those plugins that might have precipitated this. Anyone have any ideas about what might have happened? (This is happening with Extension Manager 6.0.8.28 and InDesign 8.0.2.) Some examples of the plugins reported as not meeting dependency condition are the following:
Book Panel (8.0.0.370)
PDF (8.0.2.413)
Snippet (8.0.0.370)
XML (8.0.2.413)
XMLParser (8.0.0.370)
Hayden1. You only pasted one log file (log0.log?), there is another more important log file: ExtensionManager.log you dind't paste.
2. Have you removed ALL mxi files from ALL subfolders of BOTH "C:\ProgramData\Adobe\Extension Manager CS6\EM Store" AND "C:\Users\<UserName>\AppData\Roaming\Adobe\Extension Manager CS6\EM Store" to separate folder? If yes, Extension Manager shouldn't hang.
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Link to report an issue with Podcast update
Someone posted a link so we could report an issue with the Podcast app the last time there were issues with an upgrade.
I sync with my laptop iTunes. Since this latest update to the app, when I delete a podcast in iTunes on my laptop it will not delete on my i devices during a sync with my laptop. It just grays them out and leaves them on my device. It looks like I can manually delete them, but when you click the edit function to delete them, they are no longer grayed out, so you can't tell which to delete and which to keep.
I don't do anything with the cloud, because I have limited wifi service and do most of my updating at a free wifi hotspot.
If someone has that online link on where to report issues, I would appreciate you posting it again and this time I will save it.To Contact the Mac App Store Customer Service:
http://www.apple.com/support/mac/app-store/contact.html?form=account
To Contact iTunes Store Customer Service:
Apple - Support - iTunes Store - Contact Us -
Report for issuing C-Form to vendor
Hi,
Report for issuing C-Form to vendor regarding invoice booked against PO.
Help me out in the above issue.
Regards,
R.KHi Anjireddy,
can you let me the path or T.code for the standrad C-Form and what is the process we has to follow for C-Form for vendor.
Regards,
R.K -
what are the diff report generation issues?
Nvm, solved it just had to set up Reporting studio in order to create an accurate report.
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In FBL5N report user wants the sales document number to be displayed,
HI, Guys
Need ur help to sort out the problem
In FBL5N report user wants the sales document number to be displayed,
but the sales ducument number column is coming blank and this needs to pick from VBRP table
As I discussed with Abaper, he reqiures a key field which common in BSEG abd VBRP table
So,Please guide me in approaching the right way
MunenderHi,
Speak with your SD consultant. They can set up the copy control in SD so that the sales order is populated in the invoice in field ZUONR (Assignment).This will then copy to the assignment field in accounting.
Alternatively you can use an exit to populate another field during the Posting.
Kind regards -
Reporting annoying issues for the entire Microsoft website (MSDN, forums, all)
Is there any place where I can report bugs with how the Microsoft web sites behave? I can only find forums and "Microsoft Answers" categories about single products that Microsoft makes, but nothing about the infrastructure itself.
For about two weeks now, I am required to log into my account every few hours whenever I access any Microsoft website. This includes MSDN help content, forums, or other resources. I need to login after opening the website through F1 help in Visual Studio
as well as accessing a microsoft.com link from anywhere else like a web search or a direct link from web or an application.
Auto-complete does not work either. My browser (Firefox) does save the password, but it never fills it into the form. Other people have already noticed that
Microsoft applies some dirty tricks here. And even if the login is remembers for a moment, it's slow as hell. It takes a second or two to load the login.live.com page (which is not what I wanted to see), then it sits there for some more seconds before going
anywhere. Other login services like Google or StackOverflow manage to log me in all within one second and most of the time I don't even see it.
And then there's still that insecure SSL-to-non-SSL-submit warning that only occurs in other browsers then IE. Has anybody cared about that in the last couple years?! I'm not getting it now, probably because I'm not logged in anymore. It all slowly falls
apart, piece by piece. Next step is probably losing my data or not loading it at all.
THIS – IS – ANNOYING! And it really makes me feel like I don't want to use Microsoft products anymore (because even good desktop applications are connected to that silly website). I have opened a
Microsoft Connect ticket for a part of this issue (it's grown bigger since then), but this ticket is totally ignored. If microsoft.com went down, they'd certainly care within minutes or hours. This bug is not even regarded in
weeks!
So do I have to write a postal letter to the president of the whole company or do they have support staff for that?! Do they have anybody who is capable of maintaining their website? It's really frustrating how Microsoft has a web presence that is worse
than what our first-year trainees come up with. It's full of bugs and this is currently only the most relevant one. Do they even care about how the world sees them? Or is Microsoft currently preparing (and even failing) to move out of business?The brandings are fun. Here's this same thread in a bunch of flavors:
https://social.technet.microsoft.com/Forums/en-US/cf19ed78-267b-4313-9c49-bd3027f0eb8e/reporting-annoying-issues-for-the-entire-microsoft-website-msdn-forums-all?forum=whatforum
https://social.msdn.microsoft.com/Forums/en-US/cf19ed78-267b-4313-9c49-bd3027f0eb8e/reporting-annoying-issues-for-the-entire-microsoft-website-msdn-forums-all?forum=whatforum
https://social.microsoft.com/Forums/en-US/cf19ed78-267b-4313-9c49-bd3027f0eb8e/reporting-annoying-issues-for-the-entire-microsoft-website-msdn-forums-all?forum=whatforum
https://social.technet.microsoft.com/Forums/sqlserver/en-US/cf19ed78-267b-4313-9c49-bd3027f0eb8e/reporting-annoying-issues-for-the-entire-microsoft-website-msdn-forums-all?forum=whatforum
https://social.msdn.microsoft.com/Forums/vstudio/en-US/cf19ed78-267b-4313-9c49-bd3027f0eb8e/reporting-annoying-issues-for-the-entire-microsoft-website-msdn-forums-all?forum=whatforum
https://social.technet.microsoft.com/Forums/exchange/en-US/cf19ed78-267b-4313-9c49-bd3027f0eb8e/reporting-annoying-issues-for-the-entire-microsoft-website-msdn-forums-all?forum=whatforum
Don't retire TechNet! -
(Don't give up yet - 13,085+ strong and growing) -
As a top paid app- a team umizoomi game. However the game crashes once opened. Can anyone shed light as to where I can report this fault?
Contact the app developer here > http://www.nickjr.com/home/write_to_us.jhtml
If you don't hear by back within 2 to 3 business days, report the issue to Apple using the email form here. -
XI R2 To 3.1 Sp2 migration and report format issues
Hello,
is there a way to fix or troubleshoot report format issues after migrating to 3.1?
We have a heavy report that the format (the way the report looks) is very important. In crytal Reports 2008 sp2 the format is OK.
But from BOE CMC or from url reporting the report format have problems.
Thank you
Edited by: RUHVER BARENGI on May 18, 2010 9:47 AM
Edited by: RUHVER BARENGI on May 18, 2010 9:48 AMHi Ruhver,
Crystal Report documents are heavily dependant on the printer driver for formatting. If you design the report using a specific default driver than it will be dependant on that printer driver for formatting. When you publish it to Enterprise, the same printer driver may not exist so the report will be re-formated to fit the default driver on the server, or if no driver exists, it will use an internal method to format the report.
Try this as a test.
1) Open your report in the CR 2008 designer.
2) Click on the File/Page Setup.
3) Select the "No Printer" option. This tells the report to use this internal method to format the report
4) Save this document as "Title - No Printer"
5) Export it to Enterprise
6) Test this report again. Formatting should be identical in BOE vs CR.
Keep in mind that when you change the driver in step 3, the report in the designer will re-format. You may need to tweak the report again in order for the formatting to be as desired.
Test this out and if you require further assistance with this, I would suggest opening a message. This is a common issue and a support engineer could likely help you with this pretty easily.
Hope this helps,
Jb
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