CUP 5.3 SP8 - Activating password after a change request

CUP Experts,
We have a scenario that I'm wondering if CUP can accomdate.
We have many users that don't use R/3 but have one R/3 role - a role that allows them to complete their Learning Center requirements on the web side.
So since they don't technically "use" backend R/3, they just have that one role and have a deactivated password.
So let's say tomorrow they do not R/3 security so a Change Request is created for them and (for example) 3 roles are provisioned to them through CUP. Is there any way we can get CUP to activate the password for them or does this still have to be done manually, outside of CUP, in the backend?
Thanks!!
Jes Behrens

Hi Jes,
We so have a feature called Password Self Service which is used by users to reset their password using CUP. Also if the password is locked by multiple failed attempt, CUP even activate this user.
However in your case administrator will be locking the user or deactivating the password, so CUP will not allow users to unlock their users as it has been locked by administrator.
So CUP can only unlock those users which were locked due to failed attempts etc.
Regards,
Shweta

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CUP 5.3 SP8 - Activating password after a change request

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