Cursor behavior in CAD - UCCX

UCCX version 9.0.2.11001-24
Agent Desktop 9.0.2.1063
We recently upgraded from version 5.0 to the new version. Since then, agents have complained that when they receive a skill call, the CAD window takes control of the mouse from whatever they were working on (document, email, etc). Apparently this was not the case with the old version.
We have tried changing to the different window behavior under Preferences, but only Stealth makes a difference. This is not an option for us, as our agents need to see the incoming call data on the screen.
Is this normal behavior in the current version? Is it a known caveat that may be addressed in future updates? Is there a fix that I haven't yet found?
Thanks for any help,
Alan Short
American Kennel Club

What do you mean by "takes control of the mouse"? CAD will become the active window upon an incoming call. This is expected unless you use Stealth mode and has been the case as long as I can recall, though it's been years since I have tested a 5.0 system.
Please remember to rate helpful responses and identify helpful or correct answers.

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