Curve 9320/9360 7.1 update issues - can't scroll!

Have had the same problem on some of our Curves with the 7.1 update. They can't scroll through text message/message conversations using the trackpad. With the 9360s its fine as if we downgrade to 7.0 the problem doesn't happen, but the 9320s come with 7.1 so there isn't an option to downgrade.

Hi and Welcome to the Community...apologies for the delayed reply...hopefully you already have this sorted, but just in case!
Given your description, I would report this to your original place of purchase and seek formal support.
Good luck!
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NWDS 7.31 SP11 p2 - update issue - can not read repository

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I have a brand new NWDS 7.31 Sp11 P2 installation and want to test the update (although I know its the latest version).
Firstly I found that the preconfigured upgrade path is wrong on that patch level. There is one / too much between NWDS and NW in the url.
OK i fixed that.. Now I get the error below.
Unable to read repository at https://nwds.sap.com/swdc/downloads/updates/netweaver/nwds/nw/731/content.xml
I checked certificates, etc. that's not the issue, all green when I test the url in explorer.
Any suggestions would be highly appreciated. Don't want to reinstall manually and transfer all the stuff when an update is available (assuming the update function does that for me)
regards
Oliver

I just found a clue, seems to be a certificate issue but can someone help to resolve it ? Issue log below..
Some sites could not be found. See the error log for more detail.
Unable to read repository at https://nwds.sap.com/swdc/downloads/updates/netweaver/nwds/nw/731/content.xml.
sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
No repository found at https://nwds.sap.com/swdc/downloads/updates/netweaver/nwds/nw/731/.
thanks
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HELP - BB Curve 9320 Contact List Problem

hi , please help me resolve this..
previously my Curve 9320 was crash after update Whatsapp app..after restart, got error '102' - RESET..then after the problem resolved ( flash again using Desktop Software ) and i restore contact list from backup file, my problem happens..
from my backup file, i got 800++ contacts, but on my phone there was just 124.! where's my other contact from my previous phone books..?
thanks

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Can Anyone Help Me With My Curve 9320 problem?

I need help with my phone, I got the Curve 9320, its registered with the wireless network, I can call and sent txt but I can't load up BBM, nor can I set my email account to the phone, which is a hotmail account which I could really use my phone being connected to, can someone suggest anything to help me get my phone fully working?

Hello lan
Thanks for this information !
So to resolve your issue can you try those steps !
First on your Homescreen Go to Options > Device > BlackBerry ID > please check if you're already login with your BlackBerry ID .Then within that screen Press the menu key > Check for Updates ( If it prompts for update install it ) . Once it done perform a battery pull restart by removing the battery while your device is Powered On wait for a min. then re-insert it back. your device may take a long reboot.
Then try those steps in the same sequence :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Resend your Service Book
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
After perform those steps , For Email Setup :
Go to Setup > Email Account > try it again , it error persists then from your BlackBerry browser browse to www.blackberry.com/integrate and add / edit your email account .
For BBM :
Open BBM and see if completes the setup Or you have to reinstall it again , but before that you have to delete any existing version of BBM from Options > Device > Application Management > locate and delete BlackBerry Messenger from that list . When its done perform another battery pull reboot
Finally from your BlackBerry browser browse to www.blackberry.com/bbm and download the most recent version available for your device . Reboot your device and see if it completes the BBM setup.
Please try those steps and let us know of your progress.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Curve 9320 update froze

I set my new curve 9320 to update via the desktop software about 20/30 minutes ago, and the update seems to have just froze on me It says 'downloaded modules 259 out of 1525' and has said that for about 15-20 minutes. Is this normal or do I have to restart it?
Thanks, Sam
Also, sorry if this is in the wrong section, wasn't sure where it would go

No apologies needed. You will have to restart it if its still stuck.
You can try downloading and installing the device software from
http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
and update the device using the deskop manager or try this:
force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
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Warranty cover in India - curve 9320 purchased from UAE - Battery, Body and Speaker issue

Dear Team,
I bought my new Curve 9320 from UAE 3 months back. I am currently in India and facing serious problems in
1. Battery life - very poor
2. Low call volume - speaker
3. Poor body cover- shaky
4. Trouble in setting up email account
These are problems from Day 1 but was not getting right forum to address. please help. I guess we can have it replaced or fixed at BB service centre (first we need to change the region from UAE to India etc etc..) Need clear guidance on how to proceed. Thanks a ton!
Warm regards,
Pradeep

Hi and Welcome to the Community!
You need to go and talk to the Service Center. No one here can tell you what their policies are in your case...only they can answer that. But prepare yourself for them to refuse...warranty service is very specific, and documented within your original purchase documentation. It is entirely possible that you must return the device back to the UAE in order to obtain warranty service.
But, again, no one here can tell you what that is, for no one here is associated with any of the parties involved.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 9320 issue (hang problem)

Hello, i have purchased curve 9320 3G 1 month back but i couldn't use this more than 1 day, i use to freeze frequently, after inserting sim, it was running fine for 10-12 Hrs, after than when i received incoming call, it showed me the number and contact on screen but i could not received that, all the key got freeze that time and i had to hard boot that device by fetching the battery out, i also went to BB service center 2 times but they said its a normal antivirus problem, i m surprised how could a virus may get in to device as neither connected it to internet, BBM services nor to any PC through data cable.

Hello csamit2004
Welcome to BlackBerry Support Forums
Whenever you feel any problem always the first and best practice is to perform a Battery Pull Restart by removing the Battery while your Smartphone is Powered On , then wait for atleast a min. and reinsert it back .your device may take a long reboot . Rebooting in this manner fixes most issues within our BlackBerry Device , you won't loose any data while doing so .
Also be sure that you're closing all application correctly , If we press and hold the Menu for a few seconds, it will pop up a screen which will show all running programs in the background ,generally five will always there ( Home, BBM, Message,Phone , Browser ) you can always look if any other apps. are running in the background. Always try to Close Applications Correctly - Avoid using the End key to close applications as this simply minimizes the application and leaves it running in the background. Instead, press the Menu key, select the Close or Exit option to exit the application.Don't leave your Browser open on any active webpage when not in use.
If programs run in the background it may lead to device freezing and also quick battery drainage.Please have a look at this Article I am sure it will help you a lot in overcoming your problems :
KB14320 How to maximize battery life and free memory on the BlackBerry smartphone.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Problem in curve 9320 after software update

Hi, i had updated my curve 9320 with new software as recommended by blackberry desktop software. After the update i am facing many issues after software update:
1. whenever I am trying to make a call or opening any message my phone power suddenly goes OFF and not starting till I pullback the battery and re-inserted.
2. Some time automatically its battery got heated up and there is discharge of battery, but when i pull back and re-inserted battery it becomes normal.
3. Email setup is not working, I am not able to add any email account. whenever I am clicking on email setup there is no reaction.
please suggest what to do. I tried to go back to download old software but I am not able to get it anywhere online.
regards
iftekhar

Hey iftekhar,
Welcome to the BlackBerry® Support Community Forums.
I would suggest backing up doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you.
-HB
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Why can't we get a straight answer from Apple about updater issues?

Why are there thousands and thousands of posts from people all having the same issue? We try to update IPod software using latest updater, and it causes IPod to no longer be recognized. All we want is someone from Apple to FIX THE PROBLEM! Yet all we get are refferals to complicated articles that never seem to work for at least half the people. Clearly it is a problem with these updaters. WHY IS APPLE NOT FIXING THIS ISSUE? Can anyone give me a straight answer!?

Hi Wolf,
Welcome to Apple Discussions
"thousands and thousands of posts"
There are roughly 10,300 thread with 50,000 posts in the iPod Nano forum, and there are probably another 500,000 who don't even know it exists. I don't there there has been a thousand posts on the updater issue. It may seem like thousands upon thousands, but don't forget; you're at an Apple Support Forum.
"All we want is someone from Apple to FIX THE PROBLEM!thousands and thousands of posts"
There's no need to "shout". I don't think Apple is going to hear you from shouting in a user to user forum. Nor will you probably get a answer (here) from Apple for the same reason. I have a -------- (straight) answer for you. I don't know what's going on specifically (no one really knows in this forum because they are all users. Anyone who would know won't say), but I can assure you that Apple isn't ignoring the issue. They are the quickest to respond to any problem that comes their way. If you would like to get Apple's attention, I don't suggest ranting and raving in the iPod user to user forum. I suggest submitting polite feedback to Apple here.
Jon

After my OS update I can no longer open email attachments. What could be the issue??

After my latest OS update I can no longer open email attachments. What might be in the issue??

Quit Mail and restart.
Select each of your mailboxes and select Rebuild under the Mailboxes menu.
If those don't help, then reinstall Yosemite:
Reinstall Lion, Mountain Lion, Mavericks or Yosemite without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, Mavericks, or Yosemite
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

I recently updated to the newest version of Flash (17.0.0.134) and I have a MacBook Air, running OSX. Ever since the update I can no longer select drop down menus or get Netflix to run properly. Has anyone else had this issue/know how to resolve it?

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1. System Preferences > Flash Player > Advanced > Delete All
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Since I loaded the last Firefox Security update, I can't play video on websites such as Netflix, how can I revert back or elimnate this issue?

Since I loaded the last Firefox Security update, I can't play video on websites such as Netflix, how can I revert back or elimnate this issue?

-> Clear Cookies & Cache
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Updated my Iphone 4s to the new IOS and now i can't restart or recover it. as soon as it starts recoring, the status bar fades and the connect to itunes screen appears. WHAT THE HEY!? I'm SICK of UPDATE ISSUES!!!!!!

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New Blackberry Curve 9320, can't activate radio data

Hi all,
I have just got a Blackberry Curve 9320 and was trying to set up my business email but couldn't and found the problem is I can't seem to activate the radio data.
I have tried a 'battery pull' and various other fixes used but nothing has worked.
Does anyone have any ideas as to why it will not activate?
Carl

Hello cfenton ,
Welcome to the Community,
First make sure that you have BIS , then please look at this article of KB how to associate a email address with
Blackberry Internet Service account. How to associate a email address with a blackberry service account
I hope it will help.
Good Luck
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Can't contact software update server (iOS 5.1 update issue)

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Could be a DNS problem. The DNS you use at homemight not have the Apple server entered correctly. See:
iOS 5 update issues "Network...: Apple Support Communities

Curve 9320/9360 7.1 update issues - can't scroll!

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