Custom Envelope Print Problem

Question

3210 all-in-one gives error message when I try to print 5.75" x 8.75" envelope using Word (Vista OS)
.  I went into Printer Preferences on the PC, right-clicked on the printer and set up the custom envelope saving the name.  However, the size doesn't appear in Word's envelope "Options" diaglog box.  Consequently, printer doesn't recognize envelope size.
Does anyone have any ideas why Word isn't recognizing the saved custom envelope size.
Thanks. 

Answer 1

Hello, Last night I spent forever figuring that out, but not the way I think Vista & HP would do it.  I kept getting the paper doesn't match error message, too.  I finally figured out that I could:
1) Create a regular Word file (I did not use an envelope template)  with landscape orientation. 
2) Enter the return address & delivery address information (it was a funny greeting card, so I used word art) using text boxes with no borders (unless you want borders.)  You can move the text boxes where you think they should go on the envelope by left clicking to get the brackets & then holding the mouse down while you arrange the text.
3) Go to Print, then Properties, go to the Printing Shortcuts tab & select landscape orientation there, too.  Click okay.
4) You're back in the first print dialog box, & down in the bottom right corner where it says Scale to paper size, select A5. 
5) Remove all the other paper from the tray & load your envelope in the main (bottom tray) face down, feeding lengthwise (remember it is landscape orientation), all the way to the right of the tray with the envelope closure toward the middle of the tray. 
6) Now move the guide bar that is on the left of the tray over to secure it in place (I think that also lets the printer sensor know you're not using full size paper.)
7)  Click OK & it voila!!  It prints!
I went back in to the file & realized that it did not save my settings to do another, so you may need to do it each time.  To make sure you have everything where you want it, you can print out a test print on regular size paper & hold it up to your envelope to fine tune the placement of address, etc, & to ensure you load the envelope the right way.  & then remove all the other regular paper, & load the one envelope & pull the guide bar over.  You may need to check that those settings are still in place before you print the envelope after the test one, but once you get the hang of it you can do great envelopes with your cards, & even spruce them up with google images, or other graphics that the regular envelope settings don't do.I am sure there is a "proper" way to do this, but this worked so why not!  Good luck.