Custom font not exported in PDF

Question

Hello Guys,
In my web application, I have a crystal report developed in CR11 R2 SP3. The report uses custom font and it works fine when shown in report viewer.
However I get errors while exporting report as PDF.
1) In windows 2003 server, the pdf is exported without the font values.
2) In Windows XP, pdf is not exported at all and I get an error:
Error in File C:
WINDOWS
TEMP
CrystalReport1 {6A26233D-4832-44B1-AC8E-A21421F6A2E4}.rpt:
Error detected by export DLL.
Can anybody please help. One more thing. The custom font is fine and has been working fine in other crystal report based applications.
Thanks,
Shahzad

Answer 1

Ok, two suggestions:
A)
1) On your web app that throws the error, place label and a text box on your web form
2) Use the custom font for the label and in the text box
3) Run the app
Does that work?
B)
If it does, I'd recommend using filemon and regmon utilities to fins out what is failing. Filemon can be found here:
http://www.microsoft.com/technet/sysinternals/utilities/filemon.mspx
Regmon is here;
http://www.microsoft.com/technet/sysinternals/utilities/regmon.mspx
Instructions on how to use the above:
1) Load Filemon
2) Press Ctrl + L. This will bring up the filter window.
3) In the 'include' text box, put the name of the aspnet worker process, without the full path. ie: aspnet_wp.exe (ok)
4) Click <OK>
5) Press Ctrl + X to clear the display.
6) run your application, get it to the point where it errors.
7) Save the filemon log. File -> Save as
8) Look for files where the 'result' column is not successful.
Regmon
Here is how to use it:
1) Load Regmon
2) Press Ctrl + L. This will bring up the filter window.
3) In the 'include' text box, put the name of the aspnet worker process, without the full path. ie: aspnet_wp.exe
4) Click <OK>
5) Press Ctrl + X to clear the display.
6) run your application, get it to the point where it errors.
7) Save the Regmon log. File -> Save as
8) Look for files where the 'result' column is not successful.
Ludek