Customer cancels purchase order

Question

Hi alltogether,
I have to give a recommendation for the following case:
- user created a customer order with one item and item cat. TAB!
- user created a po with ME57/ME21N and ordered the parts
- user received the parts (with or w/o MIGO, doesn't matter)
Now the customer rings and does not want the parts anymore.
User wants to keep the po with the specific number 45xxxxxxxx, because he will receive a supplier invoice with relation to that po number.
He also wants to keep the ordered parts in his own stock, means he doesn't want to return to supplier.
How can we reject the customer order and change the po so that we can post the stock to unrestricted use?
(It doesn't allow to reject the customer order items (subsequent documents message) as long as I do not delete the purch. order item.
Error-Message: "Delete purchase order 45xxx and item 000010 first" )
There is one workaround I found:
1.) delete po item (garbage icon)
2.) reject customer order item
3.) change account assignment category in po item to BLANK (was set to M, because of the TAB item in cust. order)
4.) clear Purch.req and req. item reference in po item line
5.) save po
6.) undo deletion of po item (unlock icon)
Too complicate, isn't it?
Any good ideas from the pros outside?
Thx a lot
Wolfi.

Answer 1

Hi Wolfi,
It seems the experts here are missed the mark and seem not to grasp the main point of your question. I think you should try to get proper answer on the sales general forum.
In my opinion you have already drawn up the steps of the exact solution how to handle this issue and no one has been able to give a solution of such qualty till know.
You have to delete PO, PR, SO as well, so maybe you have to work with it a lot but if you want an exact solution you may have to pay the price.
Other side of the coin that your customer shouldn't cancel an already issued order of which procurement is in progress. Of course it is your internal issue how to handle.
In my opinion maybe you can simply delete the PO item and create a new one that is not in connection with the SO itself - I don't know it is possible but maybe it is.
BR
Csaba