Customer Hierarchy (Service Only).

Hi experts,
can anyone tell the transaction code for customer Hierarchy (Service Only).
waiting for your valuable replies.
Thanks and regards,
Swetha.

The transaction code is VDH2N , VDH1N

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Customer Hierarchy details in SAP ERP BP transaction

Dear All,
Currently we are using BP transaction in SAP ERP and also using customer hierarchy transaction VDH1N.
Now the problem is we cannot see customer hierarchy in BP transaction, we have any option that we can create relationship in the BP transaction, however its a double effort. Is there any option that we can see the Customer Hierarchy details in SAP ERP BP transaction?
Regards,
Murali

Hello Murali,
With BP transaction, do you mean business partners in XD03 / VD03?
>> we cannot see customer hierarchy in BP transaction
No, you can't see the customer hierarchy in XD03. That's correct.
In XD03 you have sold-to, payers, bill-to and ship-to.
You also have hierarchy nodes (012).
In my opinion, the customer hierarchy should only have relations between hierarchy nodes and sold-to(s).
Therefore these are different information segments => No need to see the hierarchy from the BP transaction.
Hint: Maybe that is the reason why the functionality is not available in the standard system!

Custom Render service is called only once, why?

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Thanks in advance, Yan.

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Customer Hierarchy download in CRM7.0 Web UI

Hi Experts
Need your expert advice on the below issue:
We are using customer hierarchy from ECC to SAP CRM7.0 for one of our client. I have performed the below steps to bring ECC customer hierarchy to CRM.
SAP ECC System:
1.Hierarchy node is created thru tcode- v-12
2.Customer hierarchy is created thru tcode- VDH1N
Replication steps in CRM:
1.Replicate Customer Hierarchy Customizing thru TCode- R3AS, download object DNL_CUST_THIT .
2.Assign ERP Customer Hier. to CRM hierarchy category in SPRO .
3.Replicate Customer Hier thru Tcode u2013R3AS , download object DNL_BUPA_KNVH.
4.Create account hierarchy thru Tcode- BPH_DNL , we need to create the hierarchy only for the sales area 0001,01,01. So I have selected sales the required sales area only.
5.I checked in web ui and found the result for account hierarchies.
Current Result:
a.ECC hierarchy downloaded, however descriptions for the hierarchy nodes are missing in CRM web ui.
b.Customer assigned to ECC hierarchy can be seen in the u201CAccount Hierarchy Detailsu201D assignment block , however I could not see the customers in u201C Assigned Accountsu201D assignment block.
6.Expected Result :
a.ECC hierarchy display with description in u201C Account Hierarchy Detailsu201D assignment block.
b.Display customeru2019s information in u201C Assigned Accountsu201D assignment block.
Can anybody support and provide the information if we are missing any configuration step ? or the result is the correct behavior of standard system ?
I would really appreciate your help on this.
Regards
Satish Rikhi

Hi Tanya
My issue is got sovled with SAP note 1398619 .However, for the second issue there is no finding.
I am assuming ,that is standard SAP CRM behaviour , if we assign any account in crm , that will be shown in the assignment block.
Regards
Satish

Open letter to Verizon Wireless Management and Customer No-Services

After more than 10 years as a customer of Verizon Wireless, I have recently encountered several situations that have caused me to begin the process of changing my service provider to another company. Verizon has "zero" loyalty or appreciation of its existing customers; they have poor, and in one particular case, rude customer no-service representatives and policies.
I purchased a new smart phone for my college daughter. Of course, activation of this new phone required the purchase of a data plan, even though she doesn't need or intend to use data services. (That's fine; I was aware of this cost even though I believe it to be over-priced). In addition, they also required a $30 fee for signing a new contract. Seriously? Are you kidding me? A fee for the "privilege" of signing a contract with the big, powerful, arrogant Verizon? I don't want a contract in the first place; it is Verizon that wants the contract. They should pay me for signing a contract. I could understand a fee for a new account setup (not really, but it makes a little sense) but a fee for an existing multi-line, long-time customer where the paperwork is nothing more than a mere mouse click of the "I Agree" button?
So, the daughter gets her new phone with 24 months of data (for the low, low price of 25 months.... yea right). We take her old phone, which she has had for several years, and decide to use it on another of the lines in our family plan because it has a qwerty keyboard. Now, I learn that I have to sign up for a data plan to use this old phone on a different line. This phone has been in service for several years with no data plan but now I have to have a data plan to use it? What the **** ??? I only wanted to use the phone for voice calls and a few texts. I have no need for data. This phone, an ENV3, is not well suited for data services anyway. (No, I won't be using this old phone after all.)
Companies such as yours dream up junk fees; this one amounts to $1.25 per month additional revenue. They do this as a way of increasing revenue while advertising a lower price, ie advertise $30.00 per month but actually charge $31.25. I suppose they all pat themselves on the back and start counting all the new-found money. The management is so stupid and arrogant that they do not realize what the long-term impact could be. In this particular case, the end result shall be the net loss of $250.00 per month in revenue. I know that you don't care; that is painfully obvious and clear.
Well Mr. Verizon, you may consider this to be my official letter of resignation. Consider me gone, done, history. I don't need you, your arrogance, or your over-priced services. I currently pay nearly $250/mo to your company for six phone lines, four of which are "very lightly" used for calls and and a few text only. Personally, on my line, I do nothing but make and/or receive an average of two 3-minute calls per week. I put up with a lot of crap making my money; I do not have to tolerate any when spending it. I WILL be taking ALL my business elsewhere. Four of my lines are currently month-to-month with no contract. I will be moving these to another provider in the coming week. The remaining ones will be moved upon expiration of their respective contracts.
Cheers

Verizon has no obligation to respect your "loyalty." They do, however, have an obligatory fiduciary duty to their investors, hence the "upgrade" fees, "line access" fees, "regulatory recovery" fees, data plan "repuirements", and data caps, none of which are intended to buy YOU anything. They are assessed primarily to provide profits to them and dividends to their investors, along with a source of capital expenditure for their network expansion whose sole purpose is to attract more customers to provide more revenue streams to meet their aforementioned fiduciary duty to serve their executives and investors ever greater profits and dividends. And in this country, that is ALL this wireless game is about. EVERYTHING else, be it customer service, value of service, loyalty or anything else, is secondary.
And you think other carriers are any different? Nope. They all are in this for the exact same game, however they choose to play it, plan for plan, fee for fee. Sure, details differ, some plans might look more appealing and for some, prudent shopping around might even net some nominal cost savings, but all in all, they pretty much charge the same fees and require the same data plans, because that's where the big bucks are, and one way or another you will pay them or you will do without (which might be a blessing in disguise).
I personally don't like this any more than you do, and I would favor strong federal regulatory oversight much as they have in Europe Latin America and Asia, along with homogenized network infrastructure which stimulates competition by allowing easy interoperability of phones and devices irrespective of carrier, but I fear it will be a cold day in hell before we ever see the likes of that here. According Republican thinking, that's just not the "American Way."

Customer hierarchy-Discount not flowing through

I am facing problem in customer hierarchy in pricing.
I have assigned account group 0012 to 001 all customer. 0012 is Main company who is not issuing orders. I think this may be due to Partner determination settings. However, I have set 3 levels 1D mai n office which is not issuing sales orders act group 0012 Set partner determination at customer master level and sales document header TA. In sales order in Partners tab I am getting 1D but not getting other like 1C nor 1B nor 1A.
Assigned sales area as well to hiegher level sales area, order type to "A" cust. hierarchy, VDH1N well maitnined 0012 act grp to lower level 2 company which both are 001 act group.
In VK11 maintained HI01 % discount different for head office & two branch office with same sales org, Distr Channel and division.
Here HO is given 2% discount and one branch office 5% and another 7%
When I am creating sales order for 7% branch, in pricing procedure it shows only 2% (HO) discount but not 7% for branch office. I have also tick marked in XD02 at billing tab price determination. In pricing analysis hirearchy 02 is having Exclaimation in Customer field. So why I am missing this customer field even though I have maintained that customer in VK11. Hope I have summarized all details. If any questions please feel free.
I shall appreciate if you know the resolution.

This is now resolved by proper settings in Customer Hierarchy

Customer Hierarchy field not showing in change customer master

Hi all,
We are trying to upload customer master Hierarchy field A and Customer Number in XD02 But Customer Hierarchy field not displaying in XD02 i check in account group OBD2 and OB20 setting its showing optional entries only still its not showing in XD02 But while creating customer master in XD01 its showing
can any one guide me where i need config
Thanks
Rajesh

Hi,
You check out in OBD2 & in OB20,
R u selected right account group in OBD2, check it.
Kapil

Find contract (outl. agreem.) at order item level by customer hierarchy

Hi Everyone,
I've a requirment for the next functionality is SAP.
Find contract (outl. agreem.) at order item level by customer hierarchie.
Standard SAP can only use the customer hierarchy to find a contract at order header level. This has not the result we want, beceause all or a selected group of items will be copied to the order and this process is not usefull with EDI order input.
Does somebody know how this functionality can be created in SAP? Build the functionality with ABAP is no problem for me.
Thx.

Hi !
I know its quite late for the answer but I just saw your question.
In the customising of the Sales doc type (VOV8), in the 'Transaction flow' section, in the first field for Outline agrmt mess. entry of either B or D or F should help.
Reward if helpful.
Regards,
PATHIK

Authorized Partners for Release Orders with customer hierarchy

Hello everyone,
      I have created a value contract with order type WK1, in the order type WK1 configuration, choose rule B for check partner auth. field, namely we want to use
customer hierarchy to detemine the sold-to-party for the follow-up release order. Also I have created the customer hierarchy with hierarchy type A. There are
four levels under this hierarchy, it contains four customer nodes and four customers. Every customer is belong to a customer node. The partner determination
for the customer hierarchy have alredy done, I can see the customer hierarchy "1D" at the partner tab of header in the contract, but when I release the sales
order against the contract, input a low-level customer number, still got the message "partner X is not authorized to release from contracts.".
     I want to know if I missed some settings in order type configuration or the copy control from WK1 to OR. If this scenario need integrate with CRM system? I
have found some related information, just list below:
    Partners in the hierarchy (Rule B)
If the partner who wants to release against the contract is the sold-to party of the contract or at a lower level in customer hierarchy to the sold-to party in the contract, the system accepts the partner as the sold-to party for the release order.
If rule B is defined for the contract type, you can search for authorized partners for a release order using the contract number. Equally, you can search for the relevant contract for a release order using the partner number. In this case, the partner authorization rule is irrelevant.
Prerequisites
If you wish to use group hierarchies other than pricing hierarchies to determine authorized partners, you must have created a hierarchy category and a hierarchy:
To create the hierarchy category, go to Customizing for CRM under Master Data --> Business Partner--> Business Partner Group Hierarchy.
To create the group hierarchy, go to the SAP Easy Access Menu and choose Master Data --> Business Partners --> Maintain Group Hierarchy.
Note that you can only create group hierarchies in the SAP GUI and not in the People-Centric user interface.
You must have activated the necessary settings for the sales contract and the release order in the IMG for CRM. For more information, see Transactions ---> Settings for Contracts -->Define Settings for Authorized Partners.
Thanks!

Hi,
In transcation VTAA at item level have your own cory requirment code which will calcullate net value of the doc, hope this works out
regards
sriky

Customer hierarchy in R/3

Hello together,
I looked into RSA3 transaction and there found datasource 0CUST_SALES_LKDH_HIER that I would like to use to extract customer hierarchy.
In the selection I have to choose a value for HIENM field. There I could only find "A" - Standard hierarchy.
Where this "A" comes from?
I have also seen that for datasource 0PROD_HIER_LPRH_HIER I have the same only "A" to select for HIENM.
Is this "A" hierarchy created somewhere or how it occurs here?
Thank you,
Iuliana

Hi,
'A' is created in R/3 as a standard hierarchy typ, look at table KNVH (in R/3)
/manfred

Rebate agreement with customer hierarchy

Hi,
I want to use customer hierarchy for customer rebates where in the accrual rate with scales shall be maintained only the high level customer. Invoice values of all the subordinate customers should e accrued using this rebate agreement.
Have learnt about extended rebate agreement functionality wherein such a scenario can be adopted.
Looking for a solution immediately to meet the week end deadline for POC.
Regards,
Rajesh Mohapatra

Thanks Veera !!
In this case my rebate receiptant is one only.
I am trying to use a customer hierarchy node (scaled down customer code w/o partners, recon account etc.) and made it relevant for Rebates & Price determination.
All the customers in the hierarchy are also relevant for Rebates.
But the condition record maintained with hierarchy node is not getting picked up the billing document as system is looking for the subordinate payer instead of the hierarchy node.
Not using the same node as Rebate Receiptant. Incase of using wrt the below link, am getting error as "Customer for function PY may not have account group 0012".
Ref : http://help.sap.com/saphelp_ides/helpdata/en/5d/363ec3583f11d2a5b70060087d1f3b/content.htm
Regards,
Rajesh Mohapatra

Customer Hierarchy pricing

Hi
I am trying to create an access sequence including the hierarchy node for which I intend to maintain the pricing, eliminating the need for maintaining condition records for material prices for low level customers.
Could you tell me what field I should use in the field catalogue to achieve the above?
Will be grateful if anyone can help me with the config steps for customer hierarchy pricing.
Thanks
Kumar

Hi Shiva
Thank You for your reply.
We want to maintain list price (PR00) at Hierarchy node level. Does hierarchy level pricing only work with condition types with HI01.
My requirement to maintain one level of hierarchy with pricing maintianed at Hierarchy node level. When a sales order is created for low level customer, system should automatically determine the price from hierarchy node.
Please help.
Thanks
Kumar

APO product allocation and customer hierarchy groups

Hi,
we have customer hierarchy groups. In the future we want to use product allocation in APO.
The values of the customer hierarchy groups will be changed often.
How can we map the customer hierarchy group to a product allocation group?
Thanks,
Michael

Hi Michael,
Not sure it is the only way but you can try the following,
1. maintain the field catalogue and the product allocation group in APO
SPRO
Advanced Planning and Optimization
> Global Available-to-Promise (Global ATP)
> Product Allocation
2. Maintain the planning area accordingly
(+ the connection to the PA - still in SPRO...)
Now start the real thing:
3. pass the customer hierachy to the sales order in R/3
You can use exit: MV45AFZZ u2013 form USEREXIT_MOVE_FIELD_TO_VBAK
4. Pass the information to APO
A new exit: FV45VFZY form USEREXIT_CATALOG_VALU - Adding to the APO field Catalogue
Now you mentioned frequent hierarchy changes... that I don't know how to handle. When you change the hierarchy how do you want the consumption to happen? I guess the new sales order should consume the new hierarchy, but what about the old assignment?
If somebody know ho the system handle that, that would be great!
Thanks and Regards
Julien

Customer Hierarchy and product Hierarchy

Hi friends what is customer Hierarchy and what is product hierarchy?
please explain step by step with examples.
mail id: [email protected]
Thanx.

Hi Sirivas,
CUSTOMER HIERARCHY:
Customer hierarchies are available in Sales and Distribution, so that you can create flexible hierarchies to reflect the structure of customer organizations. If your customer base includes multi-level buying groups, cooperatives, or chains of retail outlets, for example, you can create hierarchies to reflect the structure of these groups. Use customer hierarchies during sales order processing and billing for determining pricing and running statistics.
 A customer hierarchy consists of nodes.
 To create a customer hierarchy:
1. Create master records for each node.
2. Assign the nodes to each other.
3. Assign the customer master records to the relevant nodes.
 Hierarchy nodes are only valid for a certain period of time. They may also be moved. If a node is moved, the system automatically reassigns all related nodes and customer master records.
With customer hierarchies, you can assign price or rebate agreements to a higher level node. The agreements are then valid for customers at all subordinate levels to this node. You can create pricing condition records for each node indicated as relevant for pricing. If one or more nodes in the hierarchy path of a sales order contain pricing information, the system takes them into account automatically during pricing.
'How to check'
All the customizing is in SD/Master Data/Business Partner/Customers/Customers hierarchy
All the customizing is in SD/Master Data/Business Partner/Customers/Customers hierarchy
1) Define hierarchy type: just put and ID and a name to the new hierarchy.
2) Set partner determination: if you want to user the hierarchy in price determination, then, in the orders, at the header level, you have to have a Partner Procedure with a partner function for each level. In the partner procedure, in each partner function you must indicate the source partner function. With this information, in the order, you obtain the business partner for each partner function.
3) Assign account groups: you indicate which accounts groups are allowed for being part or your hierarchy.
4) Assign sales areas: simple you indicate which sales areas are allowed in your hierarchy. (Here you can customize common sales areas, just for not having to build de hierarchy in all the different sales areas).
5) Assigning hierarchy type for pricing: you indicate which classes of documents uses hierarchy in pricing determination.
It is possible to maintain so called customer hierarchies. This might be useful when for example you create a condition discount for a customer that is part of such a hierarchy structure. All subnodes in the hierarchy below that customer, will thus receive the same discount.
Customer hierarchy setup, firstly decide the hierarchy type to be used.
The standard is type A.
You can also assign a partner function to the customer so that the higher level customer in the hierarchy is copied into a sales order as a partner function - but you don't need that right?
Next assign your customer account group to the hierarchy type. And enter the combinations that will be allowed for creating the hierarchy.
You want to assign a ship-to to a payer. So enter the ship to account group and enter the payer account group as the higher level.
You must also make an entry for permitted sales area assignments. So if you want to a hierarchy for customers in the same sales area then enter the sales area and enter the same one as the higher level sales area.
All these settings can be found in the IMG. Under SD - master data - business partners - customers - customer hierarchy
You use for example customer hierarchy when you have an company like Unilever and you agree both on a discount. Unilever does have different locations / businesses and you have to maintain the discount for all customers. If you use a customer hierarchy you can maintain the discount for the partner in the top of the hierarchy and in this way it will be valid for all customers in the hierarchy.
Product Hierarchy:
The product hierarchy on the Basic Data screen is used to depict the competitive materials of competitor 1 in relation to those of competitor 2. Here, your own company and its materials are also regarded as a competitor and as competitive materials respectively. You can use this representation as a basis for market analyses.
Normally we enter competitive materials using material type WETT. When entering your own materials as competitive materials, you can, however, display the product hierarchy on the Basic Data screen for other material types too.
Requirement type determination is based on the "Origin of requirement type in requirement type determination"
In this field you can select an alternative search strategy (source):
Source 0 = Material master strategy, then item category and MRP type
Source 1 = Item type and MRP type strategy
Source 2 = Item type and MRP type strategy (as for source 1) with additional check of the allowed requirements type
e.g. If you set value "0" system will first strategy group in material master based on that it will determine requirement type and no value found then it will determine requirement type based on item category and MRP type.
Above settings can be found at SD --> Basic Functions --> Availability Check and transfer of requirement --> Transfer of Requirement --> Determination of Requirement type using Transaction
For make to order std strategy group 20 is used to which req type KE is assigned.
Check
Check in Tcode OVZH, what requirement class is assigned to your requirement type
Check in Tcode OVZG, what value is assigned to field "Consumption" in requirement class because that determines consumption posting.
The product hierarchy is used to group materials by combining different features. It is used for analyses and pricing. A product hierarchy can consist of up to Eighteen characters. Its features can be combined in various ways.
Example: A dishwasher can be described by product hierarchy 000010000200000002. This series of characters states that dishwashers belong to the category electrical appliances (series of characters 00001, position 1-5), and also to wet appliances (series of characters 00002, position 6-10) and, finally, to dishwashers (series of characters 00000002, position 11-18).
One can maintain the product hierarchy via transaction "OVSV" and "V/76.
Path = IMG-Logistics General-Material master-Setting for Key fields-Data relevant to SD-Define Product hierarchy.
The product hierarchy is maintained in the Basic Data view of the material master record, and is used for evaluation as well as price determination in materials management.
The standard SAP allows only 3 levels, but you can go up to 6 levels, for additional 3 levels u will have to take abapper help and add 3 more fields and corresponding data element into structure. So that in material master drop down you will see 6 levels.
The transaction which will be useful to change product hierarchies for material master will be V/76.
Yes, You can print the levels of the product hierarchy through a report.
Use the view SE16 - V_T179 (Table Name) to display Product hierarchy with level numbers.
Field Name is PRODH
Please Reward If Really Helpful,
Thanks and Regards,
Sateesh.Kandula

Customer Warranty service

Dear Guru,
Plz give me step by step configuration of Customer Warranty service.
With Regards
Dheeraj Lal

I, too, had to followup via telephone with Tech. support in the Philippines.
They dropped the ball, but quickly regrouped and the process is back on track to attain a fix.
Apparentely, there is a "Service Depot" in San Jose, TX (SAT).
I did not experience "hold times, " so only can advise to telephone back, take names and notes.
Ask to speak with a supervisor, if at all possible, try and remain somewhat calm.

Customer Hierarchy (Service Only).

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