Customer Warranty service

Dear Guru,
Plz give me step by step configuration of Customer Warranty service.
With Regards
Dheeraj Lal

I, too, had to followup via telephone with Tech. support in the Philippines.
They dropped the ball, but quickly regrouped and the process is back on track to attain a fix.
Apparentely, there is a "Service Depot" in San Jose, TX (SAT).
I did not experience "hold times, " so only can advise to telephone back, take names and notes.
Ask to speak with a supervisor, if at all possible, try and remain somewhat calm.  

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    Unfortunately there isn't really much I can do to help you out. These matters are handled by the Local support.
     - Official Sony Xperia Support Staff
    If you're new to our forums make sure that you have read our Discussion guidelines.
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    This question was solved.
    View Solution.

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    I am a volunteer. I am not an HP employee.
    To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
    The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
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