Customer NSF checks

One of our customers recently converted from Sage BusinessWorks (BW) to SAP Business One. In most areas, the functionality improvement has been substantial. However, the processing of customer NSF (non-sufficient funds) checks has been disappointing. I've reviewed some of the other threads about returned checks on the Community Network, but none seems to offer a good overall solution to the problem. I'm hoping someone might suggest another approach.
In BW, if a customer's check bounces because of non-sufficient funds, the user goes into the AR section, enters the customer code and the customer check number, and can void it. This reopens the invoice(s) paid with the check to the original date (so that the aging is correct), debits the AR account, and credits cash to match the bank statement.
There is no need to undo an entire bank deposit, create another invoice which mis-state revenues, and the bank reconciliation is still valid. It's all very easy in BW, but not so in SAP Business One, especially if bank deposits contain more than single customer checks.
Has anyone else struggled with this, and perhaps found a better solution?
Thanks,
Dave

I do not take credit for this - it is a solution from Vision33 - the company we use for our implementation and who up keeps our SAP Business One. We are pretty happy with the services we receive from them.
Tips and Tricks: How to Record NSF Checks
In SAP Business One, there are two options for recording NSF checks.
Option 1:
     · Open the deposit form, right-click, and select Cancel. This will reverse the deposit
          process, credit the bank account, and debit the checks clearing account.
     · Now you can cancel the Incoming Payment that applies to this check. This will credit
          the checks clearing account, debit the customer, and reopen the invoice.
     · When the customer sends a new check, simply create a new incoming payment
          based on the original invoice.
Option 2:
     · This option applies when canceling the deposit is not an option because there are
          multiple checks in the same deposit.
     · Create a new incoming payment; this time, it will be a payment on account, and the
          check amount will be negative.
     · Deposit the check into the bank account. This transaction will reverse the original
          deposit transaction, credit the bank account, and debit the checks clearing account.
     · When the customer sends a new check, create a new incoming payment and apply
          the negative incoming payment you created earlier.
I have personally used Option 2 and do not have a problem when we received the repayment. You can always reference the invoice number on the Journal Entry under Ref 1, 2 or 3.
Good luck!

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