Customer Return the material

Hi Gurus,
Can give me the configration steps of Customer return the material ( Exise Material) to company.
For which the reference we have to take the material on our (companies) stock. Adance in thanks
Santosh

hi,
Credit note- will be issued to the customer ,if the company charges more than actual.simply company has to pay to the customer-
eg: Goods might be damanged in transporation,which cant be taken back into plant,but customer already charged for these goods. Sometimes company will deliver the same amount of goods to customer or sometimes issues the credit note for the damaged goods.
debit note:- whle doing transaction in system,user mistakenly entered less value and there is no min/max value check & its paid by the customer.Client take the notice to the customer & issues debit note,vch means-customer has to pay the balance amount to the company.
Credit for returns:-
damaged goods,rejected goods will be placed an order by the customer to take those goods back in plant.
then the goods will be coming within company,nothing company receive goods frm customer & for these goods which already settles the amount will be issued a credit note for these returned goods.
2.What is the difference between credit note and credit memo request & Debit note and debit memo request?
creating sales order to issue the credit note is -Credit memo request & doc cat -K
lly, for debit note -- debit memo req & doc cat - L
credit/debit note is billing doc - G2/L2, check in VOFA transaction
Credit /debit note req - VOV8 trans
Regards,
pavan

Similar Messages

PROBLEM IN CASE OF RETURN THE MATERIAL

DEAR CONS
I entered goods receipt (migo) . While I am going to return the material ( movement type-122) the system gives an error message that
Insufficient Quantity in the Register RGSUM
Message no. 4F271
Diagnosis
Quantity in the register is the difference between Receipts and Issues. Since for the particular material type and excise group there may not enough balance.
Procedure
1. Check Table J_1IRGSUM.
2. Create Receipt enter the register for the excise group.
p0l. solve it
thanks
nrk

Hi,
Go to se16 enter the table J_1IRGSUM and Check the material quantity available.
Regards,
Chetan

Returning the material to Vendor after doing MIRO

Hi Freinds,
               I have a scenario. Please help me out.
I have sent a PO to a vendor & accordingly the vendor has supplied the material. Then after doing MIGO & MIRO, I realised that some materials are defective.
               So I have to return the material to the same vendor. How it can be done?
Waiting for your response.
With Regards
Saeed Arif

If Excisable Material and Complete quantity return -
                                1) Cancelation of MIGO document(MBST)(MOV-102)
                                2) Do Excise posting again with reference to Vendor Excise invoice(J1IEX)
                                3) Cancel Excise Invoice (J1IEX)
                                4) Cancel Invoice document(MR8M).
If it is partial quantity
                                1) MIGO (MOV-122)
                                2) MIRO (Credit Memo).
Regards,
eswarmanu...
Edited by: eswar manu on Oct 21, 2008 11:41 AM

Customer return the sales order

Hi,
When any sales document processed and customer received the goods. But after it, if he returns the goods, then which table will be effected.
Note: - If he return whole sales order or any material.
Thanks

Hi,
it will be in restricted stock field.
Edited by: amol khairnar on Nov 13, 2009 5:04 PM

Customer return the sames order

Hi,
When any sales document processed and customer received the goods. But after it, if he returns the goods, then which table will be effected.
Note: - If he return whole sales order or any material.
Thanks

Not answered

Returning the material from shop/production to vendor

Dera friends,
Material rejection from shop/production to vendor directly ,is there any movement type.
or through--MIGO-Return delivery --262 ;
and then 122 to vendor.
Please suggest,
Canand

dear,
u have to do he same thing as you have decided but for the sake of bifurcation (tracking)u have o make new movment types say 962 for 262 and 922 for 122
thats all
regards,
snb

Customer returns the goods

I need to knw how to account for a customer who returned goods and want refund, my reference wil be sales order or invoice.please provide me with step by step to solve the problem

provide me with step by step to solve the problem
First please put some efforts to search the forum, take the inputs from there, try on your own and still if you stuck up anywhere, post where you are unable to proceed. Many times, this topic was discussed.
thanks
G. Lakshmipathi

1.Procedure to return the material from WIP (received from 311,201,261 move

Material had been transfer from stores to production stock in 311/ 261 movement of qty 10 nos. If we consume only 9 nos. and balance 1 no. want to return to stores after a period of time.
Like this we are having bulk quantity material (which is in kgs) in WIP stock.
Edited by: Kansappro on Dec 9, 2009 1:12 PM

Material had been transfer from stores to production stock in 311/ 261 movement of qty 10 nos. If we consume only 9 nos. and balance 1 no. want to return to stores after a period of time.
Like this we are having bulk quantity material (which is in kgs) in WIP stock.
Edited by: Kansappro on Dec 9, 2009 1:12 PM

No valuation for customer returns material

HI,
when goods receipt is done for the returns and repair process thare should be no valuation done for the material returned by the customer as the material is a returnable material to the customer.
how to track this in SAP.
REGARDS,
RAJESH KUMAR RAJU,
9986085455

You cannot use the same material (the material that has been billed) in returns order because if you do not want the material to be valuated then you have the material type as UNBW.
Hence create a new material with material type UNBW and use this materia in the sale order.
Regards,
GSL.

Automatic Batch Creation at the time of GR for Customer Returns

Hi All,
We are using batch management with functionality of automatic batch creation for variuos movement type 101/103/105/561 etc. with updation of classification in foreground.
We are even using automatic batch creation for Inbound delivery. By configuring IMG object "Batch creation Control for Inbound"
Now we have a new requirement of automatic Batch creation for GR of Customer Return against Customer Return SO (Movement type 651). And updation of classification in foreground.
I have tried a lot but couldn't find how to configure the same.
Can I create GR custmor returns 651 thru transaction MIGO?
Any suggestion how to achieve this.
Thanks
Sanjay

Hi,
What Sairam said is correct, the idea of automatic batch creation is so that when you manaufacture or create an item you can allocate the characteristics to that batch and give it a number.
You then sell that batch to a customer.
When the customer returns the item the system should NOT automatically allocate a new batch number to it because this is breaking a VERY important audit trail.
In batch management (in some inductries more than others) it is VITAL to have a full audit trail of a bathc so that any problems concerning that batch can be traced back to their origin. What you are trying to do is to break that audit trail (although I can fully understand what you are trying to do).
I would leave the batch allocation for returns as manual and then when you transafer the item from returns to unrestricted (or quality etc.) tyou can then input the new characteristics.
Steve B

Customer Return Into Unrestricted Stock

Hi,
Our existing process is as follows:
We have Material with Serial Number activated.
a.     We sale to the Camera to our customer. Here the Status of the Serial Number becomes u201CECUSu201D.
b.     Due to some reason, the Customer Return the Camera. We create a CS Swap Order & do the PGR to take the Camera back to our Stock from Customer. Here the Status of the Serial Number becomes u201CECUSu201D and the Material lies as SPECIAL STOCK Indictor u201CE - Orders on Handu201D
c.     When we want to use the Camera (SPECIAL STOCK Indictor u201CE - Orders on Handu201D), we first move the Material in Unrestricted Stock using Movement Type 312 u2013 E.
Problem we are facing is every time we need to move the Material to Unrestricted Stock which is practically very difficult.
Is there any possibility of where in we receive the Material directly in to our Unrestricted Stock while doing PGR, not with Stock as Special Indicator E?
Please advice.
Regards,

Follow the suggestion given by Mr.Ramanathan in this link
[Re: Return Scenario |Re: Return Scenario]
thanks
G. Lakshmipathi

Customer Returns - Inventory Valuation

Hi Folks,
I have a business requirement where the inbound delivery should be received at the original material price instead of the current MAP. As of now the system is receiving the item back at the current MAP price. For example:
Goods Issue:
Price = $10, Qty = 5
CR Inventory 50 DR COGS 50
Billing:
CR Customer 50 DR Revenue 50
The MAP changes from $10 to $15 and then the customer returns the goods. The system is currently doing the following:
Credit Memo (Cancel Billing)
DR Customer 50 CR Revenue 50
Goods Return (receive back in inventory)
DR Inventory 75 (New MAP) CR COGS 75
Is there any way to match the return document to the original PGI? This doesnt look like an unusual requirement but our SD consultant says there is no way to do this. is there any way around this?
Thanks

Hi,
First of all what is the MAP here.
Let me suggest a few points here:
1) Inventory Valuation hitting COGS depends on VPRS(Cost) maintained in the material master and not the price. It depends, whether the price is maintained as Stadard or Moving average which might affect your calculations.
2) While creating Credit memo request and Credit memo with reference to the original Billing document, to maintain the price constant and not redetermined pricing type has to be maintained as D (Copy pricing elements unchanged). By doing this system will copy the same price to the credit memo at which the material was sold.
Hope this helps.
Regards,
Amit
Edited by: Amit Iyer on Jun 8, 2011 11:53 AM

Quality inspection in Delivery,Customer Return and Customer info record

Quality inspection in Delivery and Customer return
Dear Friends,
Here is my Question
For Delivery inspection i am using inspection type 10 meaning when ever there is goods issue during delivery inspection lot is created ,RR and UD post stock to Unrestricted if pass and unblocked stock if fail or rework or change to another customer and COA is printed if UD is pas
is my understanding is correct
For Customer return i maitanin inspection type 06 , Meaning when ever there is customer return , GR is done in IM and inspection lot is created,RR and UD and post the stock to unrestricted and Blocked stock if fails
is my understading is correct in the above scenario
Also where this Customer info record is used and related with inspection
From my understanding Customer info record is used to link sales organization and customer to the material in Quality inspection
so that by means of the Quality inspection indicator in Custm info record can control the inspection lot creation before delivery or after delivery and what is customer indicator
Please can some give me a clear picture of the above , sorry to ask so many questions in one thread
Thanks & Regards
Raj

Dear Raju,
Let me make you clear
1) Customer info record stores data related to material / customer. You can decide whether the inspection has to be before delivery, after delivery or at the customer place.
2)Inspection lot 10 is created when you save the delivery to a particular customer. Inspection 10 doesnt have stock posting tab. If you have selected in Customer info record inspection before delivery then only after you give the ud for the lot it will allow for PGI. You cannot stock posting to any stock as in 01 or 04.
neither you can change the customer.
3) For customer return inspection 06 inspection type will not give stock posting tab. It is a stock irrelevant inspection type. You can 05 inspection for the same. it helps in stock posting
hope this helps
Regards
gajesh

Returns after material price change

Hi,
Ive posted a goods issue for material A and the posting was valuated at material master price (standard price 50). Ive posted the invoice and the payment. Afterwards I did a material revaluation (new standard price 75). A month later the customer returned the goods and I created a sales order return and posted the goods receipt. The problem was that the goods receipt posting was valuated at the material master price (75) and not with the sales order costing (50). I need that the returns process has the same behavior as the goods issue reversal, i.e, the system should into consideration the original values and not the actual material price.
Can someone please help me?
Regards
MR

hi Miguel Reis
You have a good point about sales return, first let me tell you if you are creating sales return with reference to original billing or sales order all the billing entries will exact reverse posting of the original one.
But if i understood your question correctly what you want is the exact reversal of COGS A/c Dr to Inventory A/c Cr and with the same original value. This is not possible and not correct for following reasons
1.Because you have revalued your inventory and now your stock should will be valueated at latest price.
2. and your price control is "S" which itself siginifies that you want to have that mateial at the latest standard price.
I think it is more over a concept issue you need to understand from accounting point of view. In case you have any further doubt please let me know.
Regards
Message was edited by:
Mahesh Kore

For Customer return, other adjustemnet or Add. excise required ?

Hi All,
While my customer return the finished goods I am making sales return order ,did the PGR & make the credit note.
Now I want to adjust the excise duty through J1IH
In j1ih which option I have to choose <other adjustemnet> or <Add. excise>
In Add. Excise tab. the Gl account detremine are :
C 0013113920 115.00 CENVAT clearing
D 0024822000 5.00 CENVAT Input SECess
D 0024820000 100.00 CENVAT Input BED
D 0024821000 10.00 CENVAT Input ECess
Whereas In case of Other adjustment tab GL account determine are
C 0024822000 5.00 CENVAT Input SECess
C 0024820000 100.00 CENVAT Input BED
C 0024821000 10.00 CENVAT Input ECess
D 0013113920 115.00 CENVAT clearing
Please suggest me which option is correct.......Other adj or Add excise tab.
In my opinion it should be <Add. Excise> where Clearing account is credited and all rest debited.
Please Give me the solution
Regards
SAGAR

Dear Lakshmipathi,
As directed by you I did & come to know that it's triggering MRDY EX TT if I go through J1Ih < Other Adjustment>.
So now I Created one Sub Transaction Type -
CR - Customer Return.
& in Specify Excise Accounts per Excise Transaction I Maintain
MRDY    CR    Credit     Cenvat Suspence Account
MRDY    CR    Debit      RG 23 BED Account
MRDY    CR    Debit      RG 23 ECS Account
MRDY    CR    Debit      RG 23 At1 Account
& maintained thier GL's.
Checked in
Is this right for Customer Returns????
Regards
SAGAR

Customer Return the material

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