Customer returns the goods

I need to knw how to account for a customer who returned goods and want refund, my reference wil be sales order or invoice.please provide me with step by step to solve the problem

provide me with step by step to solve the problem
First please put some efforts to search the forum, take the inputs from there, try on your own and still if you stuck up anywhere, post where you are unable to proceed. Many times, this topic was discussed.
thanks
G. Lakshmipathi

Similar Messages

Customer Return the material

Hi Gurus,
Can give me the configration steps of Customer return the material ( Exise Material) to company.
For which the reference we have to take the material on our (companies) stock. Adance in thanks
Santosh

hi,
Credit note- will be issued to the customer ,if the company charges more than actual.simply company has to pay to the customer-
eg: Goods might be damanged in transporation,which cant be taken back into plant,but customer already charged for these goods. Sometimes company will deliver the same amount of goods to customer or sometimes issues the credit note for the damaged goods.
debit note:- whle doing transaction in system,user mistakenly entered less value and there is no min/max value check & its paid by the customer.Client take the notice to the customer & issues debit note,vch means-customer has to pay the balance amount to the company.
Credit for returns:-
damaged goods,rejected goods will be placed an order by the customer to take those goods back in plant.
then the goods will be coming within company,nothing company receive goods frm customer & for these goods which already settles the amount will be issued a credit note for these returned goods.
2.What is the difference between credit note and credit memo request & Debit note and debit memo request?
creating sales order to issue the credit note is -Credit memo request & doc cat -K
lly, for debit note -- debit memo req & doc cat - L
credit/debit note is billing doc - G2/L2, check in VOFA transaction
Credit /debit note req - VOV8 trans
Regards,
pavan

Customer return the sales order

Hi,
When any sales document processed and customer received the goods. But after it, if he returns the goods, then which table will be effected.
Note: - If he return whole sales order or any material.
Thanks

Hi,
it will be in restricted stock field.
Edited by: amol khairnar on Nov 13, 2009 5:04 PM

Customer return the sames order

Hi,
When any sales document processed and customer received the goods. But after it, if he returns the goods, then which table will be effected.
Note: - If he return whole sales order or any material.
Thanks

Not answered

Process for Returns the goods to vendor

Hi All
Can any body please guide me in the below Returns process:
1) Goods returned from the customer and placed in to returns storage loaction, then to perform the returns process to vendor for the goods which are at returns S Loc.
2) Goods recieved from vendor and performed Quality check and found goods are in damage condition then posted to blocked stock to take the decession about the stock.Decession has been made to return ths stock to vendor then the Stock from Blocked Stock has to be returned to vendor.
Regards,
Laxmi

Hi,
Point No 1 -
You can post the delivery with reference to PO in MIGO transaction using Mvt type - 122
OR can create PO with return tick with Mvt type - 161.
If you choose to post W.R.T PO,You can post substitute delivery W.R.T. return delivery document by using reverse posting with Mvt type - 123.
Point No 2 -
Here now you have posted the stock into block stock.
You can post the return using movement type 124 - return delivery from goods receipt blocked stock.
you can reverse the rweturn delivery doc to post the substitute delivery again into block stock.Finally move the stock to unrestricted using 105.
Hope this helps.
Vivek

How to Transfer the Goods Return by Customer

Hi Experts,
When customer return the goods sold, system has generated a movement type 651 and the stock is parked under return column in MMBE report. When trying to transfer this stock to another location, system has generated the message shown that there is no stock available. What should I do so that the stock can be transfer.
Thank you very much.
Rgds
Zahari

Hi
On return delivery in logistics execution the system posts the stock to returns.
There is no accounting document.
Now you need to transfer the stock from returns to own using movement type 453 using transaction MB1B. Returns to blocked stock using movement type 459. Returns to QI stock using movement type 457.
After this you would be able to do further movements for the stock.
Regards
Prasad

Rework process for Customer returns in process Industry.

Hi Gurus,
We are working in a process Industry. The process is here we do
Sales order
MRP run
Process order
Process order confirmation
delivery
billing.
Now the scenario is, once delivery done, customer returns the goods for rework.
To complete this process, how can i go ahead and whether this will reflect in the PP module or not & how can we interrelate the SD with PP in this regard.
Note: we dont have the CS module now
Thanks.
Thyagarajan.
Message was edited by:
thyagarajan krishnamurthy

Hi amith,
for return process you have to follow RE document type and LR for pgr
while coming to excise you should have to do J1IEX without purchase order the the values of excise will be reversed .
it should resolve your issue
bvdv

Customer Returns - Inventory Valuation

Hi Folks,
I have a business requirement where the inbound delivery should be received at the original material price instead of the current MAP. As of now the system is receiving the item back at the current MAP price. For example:
Goods Issue:
Price = $10, Qty = 5
CR Inventory 50 DR COGS 50
Billing:
CR Customer 50 DR Revenue 50
The MAP changes from $10 to $15 and then the customer returns the goods. The system is currently doing the following:
Credit Memo (Cancel Billing)
DR Customer 50 CR Revenue 50
Goods Return (receive back in inventory)
DR Inventory 75 (New MAP) CR COGS 75
Is there any way to match the return document to the original PGI? This doesnt look like an unusual requirement but our SD consultant says there is no way to do this. is there any way around this?
Thanks

Hi,
First of all what is the MAP here.
Let me suggest a few points here:
1) Inventory Valuation hitting COGS depends on VPRS(Cost) maintained in the material master and not the price. It depends, whether the price is maintained as Stadard or Moving average which might affect your calculations.
2) While creating Credit memo request and Credit memo with reference to the original Billing document, to maintain the price constant and not redetermined pricing type has to be maintained as D (Copy pricing elements unchanged). By doing this system will copy the same price to the credit memo at which the material was sold.
Hope this helps.
Regards,
Amit
Edited by: Amit Iyer on Jun 8, 2011 11:53 AM

Automatic Batch Creation at the time of GR for Customer Returns

Hi All,
We are using batch management with functionality of automatic batch creation for variuos movement type 101/103/105/561 etc. with updation of classification in foreground.
We are even using automatic batch creation for Inbound delivery. By configuring IMG object "Batch creation Control for Inbound"
Now we have a new requirement of automatic Batch creation for GR of Customer Return against Customer Return SO (Movement type 651). And updation of classification in foreground.
I have tried a lot but couldn't find how to configure the same.
Can I create GR custmor returns 651 thru transaction MIGO?
Any suggestion how to achieve this.
Thanks
Sanjay

Hi,
What Sairam said is correct, the idea of automatic batch creation is so that when you manaufacture or create an item you can allocate the characteristics to that batch and give it a number.
You then sell that batch to a customer.
When the customer returns the item the system should NOT automatically allocate a new batch number to it because this is breaking a VERY important audit trail.
In batch management (in some inductries more than others) it is VITAL to have a full audit trail of a bathc so that any problems concerning that batch can be traced back to their origin. What you are trying to do is to break that audit trail (although I can fully understand what you are trying to do).
I would leave the batch allocation for returns as manual and then when you transafer the item from returns to unrestricted (or quality etc.) tyou can then input the new characteristics.
Steve B

Return Delivery Goods Receipt amount takes current MAP instead of old MAP

Hi,
I'm facing a problem in the following scenario:
1. Sales order is created
2. Delivery is created
3. Goods Issue for the Delivery is posted (cost of goods sold = current moving average price of material = 100 SEK)
4. Invoice is created
Event: Moving average price of material is increased with 100 % (Moving average price changed from 100 SEK to 200 SEK)
Event: Customer returns the order for some reason
5. Return order is created with reference to the invoice in step 4 (same amount the invoice)
6. Return delivery is created
7. Credit note is created (same amount as the invoice)
8. Goods Receipt for the Returns delivery is posted (cost of goods sold = current moving average price of material = 200 SEK)
Result: The financial bookings after the Goods Receipt will use the new moving average price and the stock value will increase with 200 SEK, even though the initial stock deduction was only 100 SEK to delivery the material to the customer.
Problem: We have now created 100 SEK worth of stock --> This is not allowed
Question: How can I manipulate the goods receipt amount to use the old moving average price of 100 SEK instead of 200 SEK?
Thanks for your suggestions!
Edited by: Berglund Teodor on Jun 1, 2010 4:17 PM

Hi Teodor!
I have to solve the same problem. Could you give me some more information about tha way you used this badi?
Thank you .
Florina

Return free goods

Hi experts,
Is the only way to receive returns of free goods by using MB1C? U know, the goods is sent to customer without selling price, i.e. no A/R exists. When customer return those goods, it seems not proper to use return order. The return order will triger credit memo.
Pls advise. Thx.

Dear Cathy,
As per standard SAP settiong free goods is only possible in SAP with the sales document category of C i.e order,
Please refer OSS notes--549505.
In Returns document category is H which is not supported for returns. So when you want to take returns of Free goods you can either direct do it with MB1C .
thanks,
Raja

For Customer return, other adjustemnet or Add. excise required ?

Hi All,
While my customer return the finished goods I am making sales return order ,did the PGR & make the credit note.
Now I want to adjust the excise duty through J1IH
In j1ih which option I have to choose <other adjustemnet> or <Add. excise>
In Add. Excise tab. the Gl account detremine are :
C 0013113920 115.00 CENVAT clearing
D 0024822000 5.00 CENVAT Input SECess
D 0024820000 100.00 CENVAT Input BED
D 0024821000 10.00 CENVAT Input ECess
Whereas In case of Other adjustment tab GL account determine are
C 0024822000 5.00 CENVAT Input SECess
C 0024820000 100.00 CENVAT Input BED
C 0024821000 10.00 CENVAT Input ECess
D 0013113920 115.00 CENVAT clearing
Please suggest me which option is correct.......Other adj or Add excise tab.
In my opinion it should be <Add. Excise> where Clearing account is credited and all rest debited.
Please Give me the solution
Regards
SAGAR

Dear Lakshmipathi,
As directed by you I did & come to know that it's triggering MRDY EX TT if I go through J1Ih < Other Adjustment>.
So now I Created one Sub Transaction Type -
CR - Customer Return.
& in Specify Excise Accounts per Excise Transaction I Maintain
MRDY    CR    Credit     Cenvat Suspence Account
MRDY    CR    Debit      RG 23 BED Account
MRDY    CR    Debit      RG 23 ECS Account
MRDY    CR    Debit      RG 23 At1 Account
& maintained thier GL's.
Checked in
Is this right for Customer Returns????
Regards
SAGAR

Customer Returns with Excise Duties.

Hi all,
Can any one explain the steps for Customer Returns with Excise Duties.
I have sold the Material to customer from Manufacturing Plat to customer.
Sales Orderm - VA01
Outbound delivery- VL01N
Pro forma - JEX
Excise Invoice - J1IIN
Invoice - VF01
Now customer wants to return the goods with the same Excise Invoice issued from Plant.
Return Order - VA01
Inbound Delivery - VL01N
Now what are the steps to capture the Excise Details..........?
We are using one more transaction (=/BEV1/SR0) here to keep the goods in to Unrestricted or Blocked stock and it will create Credit memo request automatically.
so please guide me is this step need to be done before Excise details are captured ?
It is very urgent to me. please send me the steps for the above mentioned scenario.
Thanking you.
Regards
Jaya

hi
create return order in VA01 with order type RE with reference to billing (assign order reason)
create delivery in VL01N and do PGR
go to VA02 and remove billing block
create billing document in VF01 with reference to return order.
DO EXCISE JV MAIN MENU IN T.CODE J1IH
SELECT ADDITIONAL EXCISE TAB
ENTER DELIVERY DOCUMENT NUMBER
SELECT DETAILS ICON IN THE EXTREEM LEFT OF THE APPLICATION TOOL BAR
ENTER MATERIAL NUMBER, QUANTITY AND EXCISE DUTY
SELECT DETERMINE G/L ACCOUNTS AND PRESS CONTINUE AND SAVE IT
EXTRACT RG23APART2 IN J2I5
IN PRINT RG23APART2 U CAN C THE OUTPUT
NOTE MAINTAIN NUMBER RANGES FOR RG23APART2.

Customer return - automatic processing

Dear experts,
At my customer there is a requirement to automatically create a customer return delivery, goods receipt posting and credit posting when saving a customer return order. The process should be as follows:
1. Create customer return order (VA01) with reference to the original invoice
2. Create a return delivery (automatic) with reference to the return order
3. Post goods receipt against return delivery (automatic)
4. Book credit note (automatic)
I'm not sure if this is standard SAP and where I should configure the above,
Your comments are much appreciated,
Kind regards, M

Hi,
This not possible in std SAP although you may have a return delivery created automatically by checking Immediate delivery in VOV8 for RE order type, you will have to do PGI and Credit memo manually or by using function module/BAPI.
Take the help of your ABAPer to find out how it can be done.
PGI can be created using BAPI_GOODSMVT_CREATE
Billing document/Credit memo can be created using BAPI_BILLINGDOC_CREATE
You may also schedule PGI as a background job through VL06O and Billing through VF06 which would run everyday and check return deliveries pending for PGI and completed deliveires pending for credit memo creation.
Make sure you dont have any delivery or billing block in your return orders and automatic posting in credit memo so that accounting document also gets created.
Regards,
Amit
Edited by: Amit Iyer on Jun 8, 2011 2:45 PM

Problem while returning the subcontracting materials.

Dear All,
i have received finished material A (10 pcs) from subcontractor (BOM maintained B- 200 pcs and c- 300pcs to manufacture A).
Due to quality rejection i am returning 1 pc of finished material "A" to the subcontractor. When i return through MIGO with 122 mvmt type system will display entire quantity ,ie 10 pcs, against the material document number. Now i reduce the returned quantity of finished material as 1 pc, but subsequently BOM materials (components) are not getting reduced.
please advise how to reduce the components propotionate with finished product while returning the subcontracting items.
Eg : A received 10 pcs ( BOM- B=200& C= 300)
returned 1 pc of A, then system should show the components B =20 & C=30. but system shows B=200& C=300.

Hi,
As per your suggestions, system does not allow to do Component reversal 542 movement. How ever system will check the special stock provided to vendor 0. All the component from vendor side consumed and recived GR already for the components B and C.
The following Error message occurs while doing 542 MVMT:
Deficit of Stock w. vendor unr. 20,000 PC : B1 TEST O
Message no. M7021
Diagnosis
Shortfall below the specified stock level or quantity amounting to 20,000 PC.
System Response
If the message is an error message (E), the above is not allowed.
If the message is a warning message (W), the system will allow your input, but the warning is intended to prevent you entering a wrong quantity.
Procedure
In the case of a warning message, check the quantity entered.
In the case of an error message, change the quantity or terminate processing.
Other Possible solution, I have simulated
Return delivery and refer material document number
Manually change the Material A ( With 122 mvmt - qty as 1 ) With Reason for movement
And Sub component as B ( 544 O + GI receipt subc.stck ) with qty 20, similarly Sub component C ( 544 O + GI receipt subc.stck ) with qty 30)
Finally you can check with MMBE ( Finished product A- 9 qty) MBLB - Stock provided to vendor Component B -20 and C-30 qty
I hope this with return the Finished product and consumed subcomponents respectively.
While doing Return delivery for against Material document system always with full qty and BOM qty only, We will manually change returnable qty to the vendor and Reason for the return in any business process flow.
I hope this solution resolved your issues on Return process subcontracting
Even after the Returned the goods to the Vendor ( due to damaged - reason ) ( with 122 and 544 O+) . Later supplier finished his re -work for the returned goods / services , you can do it regular GR against PO number with as usual subcontracting receiving process ( 101 and 543 O-)
Regards,
Thiru
Edited by: thiru on May 5, 2010 11:48 AM
Edited by: thiru on May 5, 2010 11:49 AM
Edited by: thiru on May 5, 2010 11:53 AM
Edited by: thiru on May 5, 2010 11:55 AM
Edited by: thiru on May 5, 2010 12:02 PM

Customer returns the goods

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