Customer returns to quality check storage loc............

hi, sap gurus,
suppose some customer X has returned some 100 goods from 1000 he purchased and then these goods has to be transferred to different storage location because there quality check happens and after 72 hours or so then the tested goods will be transferred to goods for un restricted use and
how to do this configuration in SAP r/3.
plz help me onthis.
regards,
sd consultant

If your requirement is something like this :
Goods coming in - After GR is put - Goods should be posted to Quality Inspection not to Unrestricted Use.
If its so,
Goto Material Master
Goto Quality Management Tab Page
Activate the "Post to insp. Stock"
Your requirement should be fulfilled.
Thanks
Vaidee
Edited by: Vaidee on Aug 27, 2008 8:20 AM

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Customer returns quality inspection query

Dear gurus,
Could anybody help me our with customer returns quality inspection.
I have maintained following settings:
1) Material Master: QM View: Inspection type: 06
2) Maintained all the master data e.g MIC, Sampling Procedure, Inspection plan for FG material
From the above settings whenever there is return order takes place and PGR the material don't go to Quality Inspection storage location. It is moving to returns goods storage location. But inspection lot is generating and above all after result recording and UD it does not showing in final stock.
Can anyone help me out with above issue.
Thanks in advance
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Mayur

Dear Ganesh
Thanks for your answer but it still not going for the quality inspection.
I have check the config setting of movement type 651 for Returns there Inspection origin is 06
Could you please tell me which movement type we can use
Thanks
Mayur

Do the customer return thruu2019 movement type 655 it goes to quality stock.

I m facing problem regarding 655 movements type.i m not activate qm view for that material . still i m getting lot .whenever they do the customer return thruu2019 movement type 655 it goes to quality stock
plz help me

Which Inspection type's lot is getting generated?
I presume its 05 inspection type.Either remove this inspection type or in customization in QCC3 >Inspection during shipping->change the customization for sales order type & mvt type .

Customer return quality

hi,
Actually i got stuck in customer return senario , when i make a return order with refence to desire sales order and do the PGR it throw me an error "Status of inspection lot 060000000115 / partial lot 000000 does not allow good issue"
Note :- (Ii checked the threatof forum "SD-QM: Sales Return Inspection lot status Error and change config with inspection type 05 instead of 06 , make new sales order and return then it work , then when we use inspection type 06 )
Please suggest
Maashish

Hi,
Both 05 & 06 lot origin we can use for customer return depending on our business process requirement.
Return process describes how the system creates an inspection lot automatically when goods are returned from a customer. When a customer return is received, the goods can be posted to one of several destinations:
Blocked stock returns (not valuated and not part of unrestricted-use stock; inspection lot origin 06)
If you make a posting to blocked stock returns, the system creates an inspection lot that is not stock relevant.
Warehouse (for example, to inspection stock, blocked stock or unrestricted-use stock; inspection lot origin 05).
Cheers,
Tushar

Quality inspection in Delivery,Customer Return and Customer info record

Quality inspection in Delivery and Customer return
Dear Friends,
Here is my Question
For Delivery inspection i am using inspection type 10 meaning when ever there is goods issue during delivery inspection lot is created ,RR and UD post stock to Unrestricted if pass and unblocked stock if fail or rework or change to another customer and COA is printed if UD is pas
is my understanding is correct
For Customer return i maitanin inspection type 06 , Meaning when ever there is customer return , GR is done in IM and inspection lot is created,RR and UD and post the stock to unrestricted and Blocked stock if fails
is my understading is correct in the above scenario
Also where this Customer info record is used and related with inspection
From my understanding Customer info record is used to link sales organization and customer to the material in Quality inspection
so that by means of the Quality inspection indicator in Custm info record can control the inspection lot creation before delivery or after delivery and what is customer indicator
Please can some give me a clear picture of the above , sorry to ask so many questions in one thread
Thanks & Regards
Raj

Dear Raju,
Let me make you clear
1) Customer info record stores data related to material / customer. You can decide whether the inspection has to be before delivery, after delivery or at the customer place.
2)Inspection lot 10 is created when you save the delivery to a particular customer. Inspection 10 doesnt have stock posting tab. If you have selected in Customer info record inspection before delivery then only after you give the ud for the lot it will allow for PGI. You cannot stock posting to any stock as in 01 or 04.
neither you can change the customer.
3) For customer return inspection 06 inspection type will not give stock posting tab. It is a stock irrelevant inspection type. You can 05 inspection for the same. it helps in stock posting
hope this helps
Regards
gajesh

Quality Check at customer location

Hi experts,
I am working for dairy industry and here one scenario is that my client sends processed milk in tankers to other dairies, before that quality check is done, FAT & SNF is measured and according to fat & snf the rates of milk to customer is done, that milk reaches to the customer on that day or second day, then at the customer site again quality of that milk is measured in terms of fat & snf, and it may or may not vary, but if quality is differed then it is noted down and that customer sends that quality on document and then according to the quality found at customer location the billing to the customer is done on this basis, so my client requirement is that he wants the quality check done at customer location should get fetch in POD (T-code LOPOD) so that their manual entry is minimized, whats the solution.
Regards,
Karad D D

Hi,
Activate the Delivery Inspection type 10. Create Quality Info record - customer. In Info Record , make the check for Quality Inspection after Delivery.
With Thos setting material can be delivered for the delivery note without Making Inspection, but lot will generate. Make the Inspection at Customer Site and Do the RR for that Lot.
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Neeraj

QM in customer return

I want to use QM in customer return i.e. insp type 06.
But if I use it, when i will save inbound delivery, system will generate the insp lot and until i accept that lot, system will not allow me to do the PGR.
BUt my client requirement is that they want to recive the lot without any inspcetion in their stock but in some other storage location say rejected store.
And after that they want to generate the lot and then inspcet the material and then they will decide whether it is good quality material and send to FG storage location or bad material and to scrap it.
how can i do this?

Dear Sandip,
Please try using Inspection Type 05 for Customer return,
I think the stock initially comes to Return stock and you can
proceed ahead as you said.Please check with this and give me
a feedback.
N.B: I have not used this Inspection Type,its only a suggestion.
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Mangalraj.S

Returns sale order stock from returns to quality error

Dear All,
For FG Material we have activated Inspection Type '06' - Returns from Customer Inspection and Inspection Plan with Usage 'Goods Issue 06' also created.
We create return sale order material comes in returns and we need Inspection lot with '06'. so in MB1B using mvt type 457 trying to move stocks from returns to quality but system is not allowing to transfer stock it gives error Change Inspection stock in QM only.
kindly give your suggestion for this error.
Regards,
sakthivel

For FG Material we have activated Inspection Type '06' - Returns from Customer Inspection and Inspection Plan with Usage 'Goods Issue 06' also created.
SAP has returns set up to create 06 inspection lots. These are not stock relevant. In this case the inventory goes into the return stock category and another move must be done to move the material to unrestricted or blocked as needed it will not allow to move to QI
If the material should go into QI stock and be under QI control, then config must be changed to use the 05 inspection type instead of 06.
We create return sale order material comes in returns and we need Inspection lot with '06'. so in MB1B using mvt type 457 trying to move stocks from returns to quality but system is not allowing to transfer stock it gives error Change Inspection stock in QM only.
In SPRO SD schedule line category for returns(DN) change movement type to 655 and make relevant settings for QM movement types.
Check below relevant thread for more information
sales return
Cheers
KK

Post goods receipt problem of customer returns material

hi,
i have a problem while doing customer returns in VL01N (PGR).system displays error msg.
E VL 171
Status of inpection lot xxxxxxx / partial lot 00000 does not allow goods issue.
Material having inspection set up on material master with inspection type-06
can u tell me how to solve this.
thanks in advance.

Hi prakash
In MMR i think you must have assigned a quality inspection as 06 . so at the time doing delivery , and before PGI , quality inspection took place. Now when you are doing PGR , i think you just check the goods insepction data at item level in delivery data . and remove that quality inspection 06 and then save it . then only PGR will happen .
Because you have assigned qualtiy inspection in MMR , system is checking , wheather the goods are good or not .that could be one of the reason it is not doing PGR, if u remove that 06 which is goods inspection then PGR will be done , then you can proceed further
Prakash if you have done in adifferent way plz share with us and if it got solved also plz let us know
Reward if useful
Regards
Srinath
Edited by: sri nath on Apr 5, 2008 11:44 AM

Automatic Inspection Lot Creation for HUs (storage Loc.) in WHS

Hi All,
can someone guide me through customizing/with end result expected from client. How can I setup this configuration.
The requirement is all Chem.Raw Materilas are subject to Quality inspection with HU managed storage Loc. with WMS.
Good Receipt is posted Via Vl31n into Quality Stock. Subsequently a Transfer Order will be created & confirmed to transfer of materials from 902 interim storage type to destination storage type and bin. (due to lack of space in the Whse).
Now expected is that when Usage decision made (Quality Managment) the stock type should change from Q to Unresticted within the same bin and same storage type and material should be made available to issue for orders.
Also when GR is done 101 mvt. an inspection lot should generate automatically in Whse under the quant.
Most appreciate your help.
Regards
Chandra

Hi Chandra,
Generally WM movement type '309' is assigned for posting change (Sap standard setting). This movement type is generally assigned against 321 IM movement type.
Modify the settings for WM movement type '309' as below:
Path: LE -> WM -> Activities -> Transfers -> Define Movement types
- Automatic TO X (activate)
- Activate 'To item can be confirmed immediately'
- Activate 'propose confirmation'
- Activate 'post to same bin'
This should solve your problem.
On your other question
Generally the inspection lot is assosiated with the WM
stock and Quant if the stock Quality stock is posted to bins directly.
Please display the Quant using LS23 and let me know your findings.
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Madhu

During GR against Process Order Storage loc. not appearing

He Experts,
I am trying to do goods receipt against process order for bulk material using MIGO.
But under where tab in MIGO storage loc field is not appearing. For this material production storage location is maintained in MRP2 view & in material type customizing both quantity & value field is selected for a given plant.
Can you please explain why this field is not appearing? Is there any other customizing behind this? During migo 101 movement type (GR for acct. assgt.) is appearing in moveent type field.
Thanks in advance,
Vijay.

Hi,
OK,You are trying to do GR for a materisl which is defined as Bulk Material (Can be done in BOM or Material master).
You said , there is no stock appearing for this material in this Storage location.
Check one thing,
go to MMSC and find out whether the storage location is maintained for the material or not?
if your Storage location is not appearing in the list, maintain it there.
Create a new Process order/productrion order and check
Regards
Ratan

Customer return - 655 movement type - stock posting reversal after UD

Dear All,
I have done customer return using movement type 655. Quality lot has been generated & I have processed the lot mean given the UD for the same lot and qty has been posted to Unrestricted stock. I have done wrong receipt ( Customer return).now I want to reverse process.
Please guide me what to do in this case?
Thanks & Regards
Kundan Kumar

Hi
1.If You have done usage decision for the lot.
material is no more in QI stock.You can bring back that material to QI by 08 Type of inspection only.
2.But if you want to reverse Mvt type 655 then,
                T-code
656     VL01     Create Delivery
656     VL01N     Create Outbound Dlv. with Order Ref.
656     VL01NO     Create Outbound Dlv. w/o Order Ref.
656     VL02     Change Outbound Delivery
656     VL02N     Change Outbound Delivery
656     VL03N     Display Outbound Delivery
656     VL08     Confirmation of Picking Request
656     VL09     Cancel Goods Issue for Delivery Note
Go to Tcode OMJJ
Enter Mvt type 656
Check the setting for this Mvt type.
Regards
Sujit S Gujar

Customer return part

From service department customer return part will be send to plant for quality check.
I enabled 06 inspection lot in plant, so quality will do inspection and raise notification, after that part will be send to supplier for replacement under warranty
If supplier sends the replacement part, same will be inspected by QA and post to unrestricted stock.
My doubts are..
1. How could quality person will the know the defect type of the component while receiving from service dept.
2. While getting replacement part from supplier, how could he knows the replacement is for the particular notification.
Please clarify my doubts

hi,
if it is internal one than u need to give the nofication of Q1 type to service deptt. they feed all details and the findings against the complaint, with help of and BUS2078 that is workflow object u configure it and it will help u for communication of that information along with outbound delivery, sales order and Inspection lot number.
bu using this QA deptt. amy proceed there CAPA and feed the results against customer return lot and posted the stck if it is purely rejected in blocked otherwise reprocess it if it is partially ok, and if fully ok than may sales deptt. debat with cutomer for return or may sale to another customer its managerial decision.
while as far as SAP functionality is concern it is the best use of Quality notification Q1 type and in ur scenario CRM is already there so it is very easy for fast communication and rectification process.
Regards

Customer returns into repsctive stock

Hi GUrus,
we have a specific scenario. when we receive customer returns from the customer. we know before hand what is the defect of that part. So based on that can we automataically route the stock in to respective stock for ex unrestricted, blocked etc?
Thanks
Anusha

Please check SAP online help:
http://help.sap.com/erp2005_ehp_04/helpdata/EN/a5/63360a43a211d189410000e829fbbd/frameset.htm
Depending on how Customizing for Sales is configured (the movement type is configured in the step Define Schedule Line Category), the delivery is posted to the following stock:
Blocked stock returns (non-valuated, not unrestricted-use) (movement type 651)
Unrestricted-use stock (movement type 653)
Quality inspection stock (movement type 655)
Blocked stock (movement type 657)
If the given quantity is posted to blocked stock returns first, you can make a manual goods movement posting in the Inventory Management component to transfer the quantity to valuated stock.
Entering Returns with a Returns Delivery
If no returns delivery has been entered for the return because the return is unexpected or because your company does not use the Sales (SD-SLS) component, you can only post the return to returned blocked stock in the Inventory Management component as a miscellaneous (other) goods receipt. Choose the movement type 451 (Returns from customer without Shipping).
The item category in the return sales order determines trough the schedule line by which movement type you receive your stock. So, you have to use different item categories in the return order and assign the proper schedule lines to the item categories:
Item_category; Shcedule_line; MVT
IC1; SL1; 653
IC2; SL2; 655
IC3; SL3; 657
Regards,
Csaba
Edited by: Csaba Szommer on May 1, 2009 7:35 PM
Edited by: Csaba Szommer on May 1, 2009 7:35 PM

Customer returns to quality check storage loc............

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