Customer return quality

hi,
Actually i got stuck in customer return senario , when i make a return order with refence to desire sales order and do the PGR it throw me an error "Status of inspection lot 060000000115 / partial lot 000000 does not allow good issue"
Note :- (Ii checked the threatof forum "SD-QM: Sales Return Inspection lot status Error and change config with inspection type 05 instead of 06 , make new sales order and return then it work , then when we use inspection type 06 )
Please suggest
Maashish

Hi,
Both 05 & 06 lot origin we can use for customer return depending on our business process requirement.
Return process describes how the system creates an inspection lot automatically when goods are returned from a customer. When a customer return is received, the goods can be posted to one of several destinations:
Blocked stock returns (not valuated and not part of unrestricted-use stock; inspection lot origin 06)
If you make a posting to blocked stock returns, the system creates an inspection lot that is not stock relevant.
Warehouse (for example, to inspection stock, blocked stock or unrestricted-use stock; inspection lot origin 05).
Cheers,
Tushar

Similar Messages

Customer returns quality inspection query

Dear gurus,
Could anybody help me our with customer returns quality inspection.
I have maintained following settings:
1) Material Master: QM View: Inspection type: 06
2) Maintained all the master data e.g MIC, Sampling Procedure, Inspection plan for FG material
From the above settings whenever there is return order takes place and PGR the material don't go to Quality Inspection storage location. It is moving to returns goods storage location. But inspection lot is generating and above all after result recording and UD it does not showing in final stock.
Can anyone help me out with above issue.
Thanks in advance
Regards,
Mayur

Dear Ganesh
Thanks for your answer but it still not going for the quality inspection.
I have check the config setting of movement type 651 for Returns there Inspection origin is 06
Could you please tell me which movement type we can use
Thanks
Mayur

Customer return inspection lot

Hi,
Actually I got an problem in customer return quality scenario , when i do an PGR there are two inspection lot is created one is with reference to material document number and another is with delivery and sales order number .
Please tell me why the two inspection lot is generating
( Note :- i am not able to activate inspection type 06 because our client want to inspection lot stock tab in usages decision, so i activated inspection type 05 , and inspection lot stock tab is came in lot refer to material document not in lot of delivery and sales order number )
Please explain briefly if it is fine, or correction required
Regards
Maashish

Dear Maashish
I got the issue
1) Please let me know what is the movement type you are using
2) The reason why 2 lots are created is this
a) One inspeciton lot is created because of movement type - which is actualy giving you the inspection stock posting tab
b) Another one is getting created based on the assignement of inspecion type in delivery type in the config
Please remove the inspection type for the delivery type and then do the test
This will clear the issue
Regards
Gajesh

Do the customer return thruu2019 movement type 655 it goes to quality stock.

I m facing problem regarding 655 movements type.i m not activate qm view for that material . still i m getting lot .whenever they do the customer return thruu2019 movement type 655 it goes to quality stock
plz help me

Which Inspection type's lot is getting generated?
I presume its 05 inspection type.Either remove this inspection type or in customization in QCC3 >Inspection during shipping->change the customization for sales order type & mvt type .

Quality inspection in Delivery,Customer Return and Customer info record

Quality inspection in Delivery and Customer return
Dear Friends,
Here is my Question
For Delivery inspection i am using inspection type 10 meaning when ever there is goods issue during delivery inspection lot is created ,RR and UD post stock to Unrestricted if pass and unblocked stock if fail or rework or change to another customer and COA is printed if UD is pas
is my understanding is correct
For Customer return i maitanin inspection type 06 , Meaning when ever there is customer return , GR is done in IM and inspection lot is created,RR and UD and post the stock to unrestricted and Blocked stock if fails
is my understading is correct in the above scenario
Also where this Customer info record is used and related with inspection
From my understanding Customer info record is used to link sales organization and customer to the material in Quality inspection
so that by means of the Quality inspection indicator in Custm info record can control the inspection lot creation before delivery or after delivery and what is customer indicator
Please can some give me a clear picture of the above , sorry to ask so many questions in one thread
Thanks & Regards
Raj

Dear Raju,
Let me make you clear
1) Customer info record stores data related to material / customer. You can decide whether the inspection has to be before delivery, after delivery or at the customer place.
2)Inspection lot 10 is created when you save the delivery to a particular customer. Inspection 10 doesnt have stock posting tab. If you have selected in Customer info record inspection before delivery then only after you give the ud for the lot it will allow for PGI. You cannot stock posting to any stock as in 01 or 04.
neither you can change the customer.
3) For customer return inspection 06 inspection type will not give stock posting tab. It is a stock irrelevant inspection type. You can 05 inspection for the same. it helps in stock posting
hope this helps
Regards
gajesh

Post goods receipt problem of customer returns material

hi,
i have a problem while doing customer returns in VL01N (PGR).system displays error msg.
E VL 171
Status of inpection lot xxxxxxx / partial lot 00000 does not allow goods issue.
Material having inspection set up on material master with inspection type-06
can u tell me how to solve this.
thanks in advance.

Hi prakash
In MMR i think you must have assigned a quality inspection as 06 . so at the time doing delivery , and before PGI , quality inspection took place. Now when you are doing PGR , i think you just check the goods insepction data at item level in delivery data . and remove that quality inspection 06 and then save it . then only PGR will happen .
Because you have assigned qualtiy inspection in MMR , system is checking , wheather the goods are good or not .that could be one of the reason it is not doing PGR, if u remove that 06 which is goods inspection then PGR will be done , then you can proceed further
Prakash if you have done in adifferent way plz share with us and if it got solved also plz let us know
Reward if useful
Regards
Srinath
Edited by: sri nath on Apr 5, 2008 11:44 AM

Automatic Batch Creation at the time of GR for Customer Returns

Hi All,
We are using batch management with functionality of automatic batch creation for variuos movement type 101/103/105/561 etc. with updation of classification in foreground.
We are even using automatic batch creation for Inbound delivery. By configuring IMG object "Batch creation Control for Inbound"
Now we have a new requirement of automatic Batch creation for GR of Customer Return against Customer Return SO (Movement type 651). And updation of classification in foreground.
I have tried a lot but couldn't find how to configure the same.
Can I create GR custmor returns 651 thru transaction MIGO?
Any suggestion how to achieve this.
Thanks
Sanjay

Hi,
What Sairam said is correct, the idea of automatic batch creation is so that when you manaufacture or create an item you can allocate the characteristics to that batch and give it a number.
You then sell that batch to a customer.
When the customer returns the item the system should NOT automatically allocate a new batch number to it because this is breaking a VERY important audit trail.
In batch management (in some inductries more than others) it is VITAL to have a full audit trail of a bathc so that any problems concerning that batch can be traced back to their origin. What you are trying to do is to break that audit trail (although I can fully understand what you are trying to do).
I would leave the batch allocation for returns as manual and then when you transafer the item from returns to unrestricted (or quality etc.) tyou can then input the new characteristics.
Steve B

Customer returns

Need to know how to create a Returns Sales Order (free-of-charge) to book part into restricted stock but not create any financials.
Customer raises a complaint that a part provided by business is not working to specification.
Quality Notification created to track problem and resolution.
Goods returned from Customer free of charge for repair requires to be booked into restricted stock.
QN is closed when problem is resolved and part returned to Customer.
Can a Quality Notification be referenced in the Returns Sales Oder?
Edited by: kdncfc on May 8, 2010 6:51 PM
Edited by: kdncfc on May 8, 2010 6:55 PM
Edited by: kdncfc on May 8, 2010 6:55 PM

Hello Ritigowlan,
Normally, Customer returns are handlled by Sales and Distribution dept. When it comes back it will be considered as customer return blocked stock and based on the business process either it can be processed for quality inspeciton or it can be processed for Scrapping.
Currently, what is the business process in your organization.
Regards
Arif Mansuri

QM steps for customer return material (mvt 655)

Hi Qm Guru
When material return from customer due to some defect (material defect some reason like moisture or rain).then material comes in quality inspection. As for example
after Return from vendor (movement type 655) material comes in quality inspection. suppose 50 kg comes in in quality inspectionu2026and I want to send 10 kg in unrestricted and 40 kg for reworku2026what are steps and how I will do this process
Kindly suggest me pleas
Regards
aqueel

Hi,
1. Maintain Inspection Type 05 in Material master.
2. Don t Maintain any Inspection lot Origin in SPRO > QM > Quality Inspection > Inspection Lot creation > Inspection at shipping > Assign Inspection lot Origin to Delivery type.
3. Create Inspection Plan for Customer return with usage 5.
4. Then create return delivery with respect to sale order no or Document no.
5. Do PGI.
6. Now a lot will be generated with stock posting option.
Regards,
Muthamil

Reversing subcontracted finished goods that came from customer returns.

Dear Gurus,
I have a scenario where the finished goods that came from subcontracting needs to be reversed back to its components without reversing the subcontracting charges. How to process this scenario in SAP.
The subcontracting job is packing. The individual materials will be sent to vendor and vendor will return the packed finished product. The packed material will then be sold. The materials that came back as customer returns due to quality reasons is unpacked and reverted back to its components.
How to process this reverting of the packed finished goods back to its components in SAP.
I understand one thing that reversal of subcontracting GR without reversing the subcontracting charges is not possible and it is not a proper procedure. I am unable to trace a way to process this using other indivdual movement types too.
Kindly suggest and Thanks in advance.
Thanks & Regards,
Pradeep Kumar . S
Edited by: pradeep.spk on Oct 24, 2011 7:14 AM

Thanks for your reply Nishant but the problem is subcontracting charges should not be cancelled. The packing job done by vendor was paid and it is irrevokable.
The Finished goods returned from customer should be reduced from inventory and its components should be added back so that we can scrap the defective components and do our further processing using the good components.
The requirement is how to process the reduction of the finished goods from inventory and add the components back to inventory in SAP.
Thanks in advance.
Edited by: pradeep.spk on Oct 24, 2011 10:51 AM

Customer return - 655 movement type - stock posting reversal after UD

Dear All,
I have done customer return using movement type 655. Quality lot has been generated & I have processed the lot mean given the UD for the same lot and qty has been posted to Unrestricted stock. I have done wrong receipt ( Customer return).now I want to reverse process.
Please guide me what to do in this case?
Thanks & Regards
Kundan Kumar

Hi
1.If You have done usage decision for the lot.
material is no more in QI stock.You can bring back that material to QI by 08 Type of inspection only.
2.But if you want to reverse Mvt type 655 then,
                T-code
656     VL01     Create Delivery
656     VL01N     Create Outbound Dlv. with Order Ref.
656     VL01NO     Create Outbound Dlv. w/o Order Ref.
656     VL02     Change Outbound Delivery
656     VL02N     Change Outbound Delivery
656     VL03N     Display Outbound Delivery
656     VL08     Confirmation of Picking Request
656     VL09     Cancel Goods Issue for Delivery Note
Go to Tcode OMJJ
Enter Mvt type 656
Check the setting for this Mvt type.
Regards
Sujit S Gujar

What is the movement type to post customer return stock to qaulity inspec

Hi All
What is the movement type to post customer return stock to qaulity inspection stock
i am doing retuns process when ever i do post goods reciept in the return delivery return stock should automatically go to the quality inspection stock.
pls give advises
thnx

Hi
In your return order schedule line category DN (DN is the schedule line category of the return order in standard ) you need assign movement type 655
If you assign movement type 655 when you do PGR for the return delivery, stocks will sit in Quality inspection directly
653 will move stocks directly to unrestricted (Strictly not advisable)
651 will move stocks to blocked customer returns (recommended by SAP)
Regards
Raja

QM in customer return

I want to use QM in customer return i.e. insp type 06.
But if I use it, when i will save inbound delivery, system will generate the insp lot and until i accept that lot, system will not allow me to do the PGR.
BUt my client requirement is that they want to recive the lot without any inspcetion in their stock but in some other storage location say rejected store.
And after that they want to generate the lot and then inspcet the material and then they will decide whether it is good quality material and send to FG storage location or bad material and to scrap it.
how can i do this?

Dear Sandip,
Please try using Inspection Type 05 for Customer return,
I think the stock initially comes to Return stock and you can
proceed ahead as you said.Please check with this and give me
a feedback.
N.B: I have not used this Inspection Type,its only a suggestion.
Regards
Mangalraj.S

Customer return part

From service department customer return part will be send to plant for quality check.
I enabled 06 inspection lot in plant, so quality will do inspection and raise notification, after that part will be send to supplier for replacement under warranty
If supplier sends the replacement part, same will be inspected by QA and post to unrestricted stock.
My doubts are..
1. How could quality person will the know the defect type of the component while receiving from service dept.
2. While getting replacement part from supplier, how could he knows the replacement is for the particular notification.
Please clarify my doubts

hi,
if it is internal one than u need to give the nofication of Q1 type to service deptt. they feed all details and the findings against the complaint, with help of and BUS2078 that is workflow object u configure it and it will help u for communication of that information along with outbound delivery, sales order and Inspection lot number.
bu using this QA deptt. amy proceed there CAPA and feed the results against customer return lot and posted the stck if it is purely rejected in blocked otherwise reprocess it if it is partially ok, and if fully ok than may sales deptt. debat with cutomer for return or may sale to another customer its managerial decision.
while as far as SAP functionality is concern it is the best use of Quality notification Q1 type and in ur scenario CRM is already there so it is very easy for fast communication and rectification process.
Regards

Customer returns without billing reference

Dear all,
What is process for customer returns without billing reference document ?
Jeyakanthan

Hello,
The best process for setting up the process of RETURN without referrence is as follows:
1. Create a New Sales Order type ZRE with referrence to Order type RE. Please use the same pricing procedure as used for order. And for referrence field, use it as blank. Maintain Delivery type too.
2. Create Delivery document in VL01N and also ensure to maintain the copying control of this to ensure smooth flowing of data.
3. Create PGR process for the Delivery document to allow the return of goods in the inventory for Quality inspections and evalution.
4. Create a Credit memo request which settles material to balance the value of the complaint delivery and atlast create Credit memo.
Regards,
Sarthak

Customer return quality

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