Customer Service for iTunes
Is there anyway to contact customer service for iTunes??? i am having problems with an album i purchased and would like some help...
http://www.apple.com/support/itunes/store/buy_troubleshooting/
Similar Messages
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I CAN NOT BELIEVE APPLE OFFERS NO PHONE CUSTOMER SERVICE FOR ITUNES USERS!
I have been unable to access my purchased music on my new computer (the old one crashed before I could back up my purchased itunes music). I clicked "check for purchases," and received one of several television shows I purchased and NONE of the dozons of songs and albums. When I clicked "check for purchases" again, a box came up that said "all purchases have been downloaded for this account." Does Apple really not allow you to recover your purchased music in this situation? Does Apple really put profits ahead of customer satisfaction to the extent that they've eliminated phone customer service for itunes altogether? Well, I know the answer to the second question from research is yes. How sad. But can anyone help me with the first Q? Is all my purchased music really gone permanently? Thanks. -Matt
Hi, Matt.
Apple's policy is clear: iTS purchases can be downloaded only once. It is your responsibility to make back-ups.
That being said, at their discretion they have made one-time exceptions to this policy. You can ask for an exception by submitting the form at the bottom of this page:
http://www.apple.com/support/itunes/store/backup/
Good Luck! But whatever the response from Apple, remember:
Your music is valuable - please back it up! -
Does anyone know how to speak to human being in customer service for iTunes? I got charged for something and have no clue what I got charged for. I have not used iTunes yet. I have spent a lot of time trying to get this resolved on the apple site and there just seems no way to do it. Thanks.
iTunes Customer Service is an online service unless they feel they need to call you.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store -
Can I have the number for customer service for itunes
can I have the number for itunes customer service
If you mean the iTunes Store, they have no phone support. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report your issue to the iTunes Store.
Regards. -
Lack of realtime customer service for iTunes Store
I just tried sync'ing my iPod. I was thwarted because I suddenly got a message saying that 590 songs would be taken off my iPod because they were suddenly not authorized unless I entered my password. Note, both my husband & I have iTunes account & we have authorized each other to share our music. Neither of us has had any reason to change our passwords or accounts nor have we bought new iPods requiring authorization.
I am able to access iTunes store over my network well enough to see plenty of advertising of music I don't give a **** about. I want MY music, for which I have already paid, back. But somehow the networks don't work well enough to accomplish that. I cannot, apparently, access my account or my husband's account well enough to authorize music. It's not even clear to me which account iTunes is looking for. I have changed my password twice now -- sometimes iTunes puts up my husband's ID & says I need to enter that password. I can't change his password & he is working so I don't really have the ability to contact him.
I am constantly told that there is an unidentified error at the iTunes store. I have rebooted the computer & exited & restarted my iMac several times.
Basically, I have approximately $600 worth of music that I paid for long ago & which I cannot access. iTunes has no means of putting me in touch with an actual human being to help me figure this out. More appropriately, I want my accounts put back to the way they were as of midnight last night.
That's lousy customer support. I work in a cubicle farm & my iPod is the main way I am able to concentrate. I don't appreciate being screwed over like this.Neither of us has had any reason to change our passwords or accounts nor have we bought new iPods requiring authorization.
iPods are not authorized or deauthorized.
Computers are authorized to play songs from iTunes accounts.
To authorize your computer, go to iTunes menu Store -> Authorize, then enter the account name and the password.
If for somne reason it's not playing purchased songs, deauthorize the computer and then do it again and then Authorize it.
I am constantly told that there is an unidentified error at the iTunes store. I
When do you see this? -
HOW DO I GET THROUGH TO iTUNES UK???
I'm beginning to HATE Apple.
Give me my movie rental money back.. ..I'll just go to a video store.Most of the people on these forums, including myself, are fellow users - you are not talking to iTunes Support here.
If you have a problem with your rental then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film, click the arrow to the left of it, click the 'Report a Problem' button : -
OMG...does anyone have a phone number that I can talk to anyone in customer service for an itune dispute on an iphone?
There is no telephone support for itunes.
Use the contact link provided in the previous post. -
Rate Apple customer service for me
I'm a new user and finding Apple customer service very un-responsive to resolving a problem I had with an unrecognized charge to my account. Account has been disabled and I have no access while they "investigate." I have given new credit card but that isn't speeding things up. All for a $1.29 charge! I'm not impressed but stuck with them if I want to keep my iPhone! In general, is there usually satisfaction with Apple? Or is there general dissatisfaction with their customer svc responses?
Apple has been rated #1 in customer service for a few years now.
With millions of iTunes customers, ther are bound to be some that have issues.
Usually they are pretty good about getting things sorted out. Respond to the previous email you received and give it 48 hours for a response.
problem I had with an unrecognized charge to my account.
You did call/write your CC company and dispute this charge, correct? -
My computer failed. I'm putting CS3 on my new computer. Attempts at Registration encounter "Communication Failure". How do I contact Adobe customer service for assistance?
You are wasting your time. Registration always has been optional and those pages are long gone. Simply don't bother.
Mylenium -
Hi All,
Can any one provide me with some inputs or documents on business scenario "Customer service for warranty" in Customer service module.
Thanks in advance.
Regards,
Vinod boga.hello, wondering if i have got lost in the shuffle?i sent a request for help over a week ago and did get a response from charlie-10 to private mesage him which i did but the message seems to have disappeared? shortly after that hailey-j sent me a message requesting me to private message her. so i did, but hanvent heard anything back from her.i had also sent a 2nd message to charlie-10 and he did respond but i let him know i had just sent hailey-j a detailed message and asked if i should wait to hear back from her or start with him.i was advised to wait for hailey to repsond.its been 4 days since my last request for assistance. i dont mind who i work with but would just like to talk to someone about the awful support and customer service i have been going through and what can or will be done regarding it.reference case# E61309564.thank you
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Bad customer service for my printer
Today, I called HP customer service for an ink failure issue of my printer. I knew that the printer had out of warranty so I want to ask question how to reset the printer. But the customer service representative told me that I am a valued customer so he will assist my problem over the phone fully without any charges. I really appreciated two attempts (Cleaning, Power reset) and he would give me two options of my problem.
Those were basically replacement plans that were $30-$60 less than the new one. Of course, those plans are for the manufactured reconditioned with extra sets of ink cartridges and 2 years warranty if I pay another $1. I couldn’t accept this offer at that time because I need to discuss with my wife, but instead I asked customer representative to call me on later tonight. The customer representative supposed to call me later tonight, but I didn’t get any phone call from HP, so I called HP and I was really surprised how HP change their words. I argued around 2 hrs with switching my phone call to 4 different person, and a lot of waiting time, asking that I got offered. I knew that HP would record all the conversation and never response me about this.
Finally, I found that HP offered me scratched and cosmetic wear printer with guaranteed working. The hardware supervisor gave me this offer and made sure that I am aware of that by reading conditions of printer. Later, I asked for the return policy, and she give me 3 business days. Who is going to buy a $50 less priced printer with a lot of scratches? I know that another sets of ink cartridges will worth to have this offer, but I didn’t because I will disappoint when I first saw the product.
I totally disappointed of customer service how HP changes their offers and words, resulting me wasted more than five hours, including convincing my wife. I regret that I bought so many HP products (computers, printers, and tablets) I will never buy HP products, and I will not recommend HP products because of worst customer service.Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
OrnahP
HP Support Forums Moderator
Clicking the "Kudos Star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
Rules of Participation -
How do I verify that I have sufficient priviledges to start services for iTunes?
How do I verify that I have sufficient priviledges to start services for iTunes?
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99575) -
COMPLAINT: Nonexistent customer service for hacked iTunes account!
Since I couldn't find a "Customer Service" forum, and there is no useful email address, support form or phone number to address this issue, I'm posting this here where I hope someone can actually help.
My wife's iTunes account was compromised within the last few days, and whoever took over her account racked up HUNDREDS of dollars in fraudulent charges. She was able to get PayPal to terminate its connection with iTunes so that no more charges could be made, and she was able to reset the password on her account using the web form. But we have been completely unsuccessful in getting ANY help from Apple on this issue.
We tried contacting 1-800-MY-APPLE and tried several support options in that system. The first time we managed to reach a human, he HUNG UP on us. The second time, my wife was told there was nothing he could do, and that she would have to fill out an online form. Said form gives no indication of how long it will take to get a response.
Tonight, my wife got a response from someone at a support center connected to Apple, who apparently CANNOT write in coherent English, and who is saying he cannot find any fraudulent charges on her account. Needless to say, she is not at all pleased, and neither am I.
Apple, please have a COMPETENT customer support representative contact me IMMEDIATELY. (You should be able to see my contact information in my AppleID account.) Or give me a contact phone number or email address to which we can get someone who knows what they're doing.
Thank you.More's the pity. If nothing else, I want other users to be aware that we've already tried that support form and have gotten no support from Apple. Protect your accounts by changing your passwords if you haven't already, because if someone breaks into your account and makes unauthorized purchases, you won't be able to count on anyone from the company to help you.
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LACK OF CUSTOMER SERVICE by iTunes/Apple
I have just about had it with all the problems everyone apparently is having about not being able to have iTunes connect with Music Store. Is no one from Apple or iTunes reading these? I have been up for three solid evenings trying to figure out what to do, all the while, reading these postings. No one has responded to emails I've sent the company. I've done many of the things others have tried - to no avail. I am a Customer Service Manager with a large Financial company in the Mid West, and this simply would not be tolerated from my own employees. My 12-year-old doesn't understand why she can't download any music on her Christmas Present. Was this purchase a mistake???
In response to "does Apple read these messages” The answer is no, companies to not reads these “user-discussion” threads to help people. That's the whole purpose of these boards, for people to help each other out WITHOUT getting Apple's tech support involved. This is a good thing because most people get there answered resolved through these boards without having to tie up the tech support lines. There are exceptions when the boards will not be able to fix everyone’s problems (such as your case)
It seems very likely you are doing something wrong. If every single user could not play songs on their ipod, Apple would not be in business anymore. Good luck getting your ipod to work. -
Customer service for billing questions
I recently purchased an application for my iPhone via my iMac. After I purchased it I tried to sync it to my iPhone. But the application will not sync and it will not tell me why. Later after much frustration, a friend of mine told me that this application must be purchased via my iPhone. Application name is Qpalm Herbs. I wanted to get a refund for the one I purchased via my iMac because it is no working anyway on my iMac and I can't sync it either. I wanted to ask the customer service to refund that so that I can go ahead and purchase it again via my iPhone. Can anyone please help me. I paid $99.00 for this application. Thank you.
we are all just users like you so nobody here can help you.
Your only route is via iTunes I am afraid.
http://www.apple.com/uk/support/itunes/
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