Customer Service - logging a complaint

Is there a place where you can submit a formal complaint to Comcast? I called the 800-XFinity number and after the runaround and talking to loyalty department, I was told that there is no way to submit a service complaint

Try one of these:Send an email to the team at "[email protected]". Include:
    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem
One of their problem resolution specialists should contact you to follow up, usually by phone. They seem to be quite a bit sharper than the regular customer service reps.-OR-Use the feedback form at http://customer.xfinity.com/help-and-support/vp-contact-form.You might also try Twitter (https://twitter.com/ComcastCares/) and Facebook (https://www.facebook.com/Xfinity).
Comcast sometimes responds to questions here in the forums, and sometimes they do not. When they do the typical response time is somewhere between a few hours and a few days.

Similar Messages

Customer service issues, no complaint department!

Not sure I'm really asking a question here, just looking for a place to be heard! Up to now my experience with Verizon has been good, however I've always been on the buying end, Verizon on the selling. Recently though, I needed to cancel a line on my account. Not a big deal, or so I thought! First, there is absolutely no way that I can find to do this through the website, even though it is very easy to add a line through the website. I live about an hour away from the nearest store and didn't want to make the drive just to get rid of the line. So I looked up the phone number for the store via the website only to discover that even though each store shows a different number, your call is clearly routed to a universal call center in who-knows-where. Furthermore the automated system is terrible! I called 3 times on my cell phone and never got past the first set of options because it wouldn't recognize that I was hitting the numbers to respond. The fourth time I called on a land line and got through the first and second level, but by the 3 level it was having trouble recognizing my keystrokes again and routed me back around to the 1st level only to start again. Eventually I got to a human only to figure out that this was not my store that I was led to believe I was calling. All that just to deal with some stranger who doesn't know me or my account, just reading info off a screen! And, whose number one goal was not to just take care of my request, but rather sell me something, or in this case, do her best to talk me out of getting rid of the line! Are you kidding me! If I wanted high pressure sales personnel I would've chose that option two levels ago!!! After finally convincing her that yes I do want to cancel the line, and no I do not want to keep it and use it for a different device, she puts me on hold "while she takes care of that". Unbelievable! Eventually, she came back and the deed was finally done. By now I'm looking for an email address, or a complaint department, again not through the website, and there was no way I was calling again. So this is all I got, and I have no confidence that this will generate any change. Lesson learned: 1) Verizon is typical big business, only cares about making your purchasing experience easy and pleasurable, and creates as many road blocks as necessary to dissuade you from doing anything that lowers your bill or cost them income. 2) Even though its an hour away, any business I do with Verizon will require that I make the drive and deal with someone face-to-face, yes even in the most technologically advanced nation on the planet in 2014! Did I mention I'm dealing with a cell phone company...the irony!
To those who read this, whomever you may be, I apologize for the rant since you are probably not anyone that can actually do anything about it.

To get through to a person on the phone you simply need to continue to press 0. Works for me every time. Any rep, no matter in the store or on the phone, is tasked with trying to keep you from canceling any services. It is their job. You can't get mad at them for simply doing their job. How would you feel if someone got mad at you for the same thing. Let them do their jobs. It does stink that you have to repeatedly request the cancellation of service but their responsibility is to find another solution if possible.
When you call a Verizon Wireless store and nobody answers your call gets routed to a national call center. Why? Because customer service. How would you feel if you called the store and it just kept ringing and nobody answered? Oh. The store is not allowed to access your account, let alone process a cancellation of services, without an authorized user in the store to show identification. So had you actually gotten someone in the store you would have been directed to visit the store making the hour drive that you clearly didn't want to make or call in. All of this during the busiest week of the year.
We are not the most technologically advanced country on the planet. France has trains that travel 200MPH, China had a 21% growth in wind power capacity (in megawatts) while the US had 1% last year and also Quad HD displays have been available overseas for about 3 years now and are just hitting the US.
Any representative of VZW will know your account just as well as the next. They do this by reading info off of a screen. That's what the screen is there for.

Re: APPALLING CUSTOMER SERVICE FROM PAYPAL - COMPLAINTS TOTALLY IGNORED!!

There is no customer service at Paypal. From July 10, 2015 to Juky 13, 2015 I tried to move money from my Paypal account to my Paypal Debit MasterCard on my online Paypal site. It simply does not work. The money was sent on Thursday night, July 9, 2015. I tried to put it on my card from around 10 am till about 5:00pm on July 10. Each time I went through the process to link the two accounts I received this message: "An unknown service error occurred. On Monday, July 13, 2015, I tried again and the same thing occurred. After calling customer service about fice (5) times i finally got a person who was a native English speaker. This is only important because the technology and number of times that one is told to hold on for a moment makes trying to talk to someone that you cannot understand doubly frustrating. Whenever I did get someone on the phone I could not hear them and they could not hear me. It was like we were using a phone system from the 1920's. The volume was intermittent at best and like talking on string with cans at worst. On the last call I spoke to 2 men. The first guy talked to me for a while as we both screamed "Can you hear me? Can you hear me? What did you say?" Finally he said he was going to connect me with someone who could help, but he never came back. An automaton with a woman's voice came on the line and asked question after question but I could hardly hear her. But I held on the line. Finally a man with a foreign European accent came on the line and we played the same "I can't hear you" game for about 20 to 30 minutes. Whenever he talked, I could hear his voice, but I could not understand a word he was saying. I begged him to simply hang up and call me back so that the lines would not be hampered by so many connections. I think the many connections and data one has to enter to speak to a person is what reduced the volume. So Paypal has my money and I can't get it. And whatever I do to get my money is blocked or digitally and electronically frozen to stop me in my tracks. And all of the five to seven people that I have talked to at PayPal and PayPal Debit MasterCard are too busy to help me get my money. Public please beware of this company.

Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

Why are there no available customer service links for complaints about retail stores?

Having received appealing service in Meadowhall branch yesterday I can find no links for a general Customer Services and having spoken on chat to a representative the ONLY solution appears to be dealing with store direct. This hardly seems appropriate seen as though it happened in store and I would like to bring this to the attention of somebody higher. The Store Manager can not be the final say in all things Apple.
Does anybody have any ideas?

In addition to diesel's pointer to the bottom of the page, see the following:
http://www.apple.com/contact

Verizon does not know what customer service means

I tried to pay my bill online using the Verizon gift card that I received when I signed up for Verizon Fios. It would not let me do it. I got an error message that my payment transaction failed because of an invalid card or authorization is decline by my financial institution. I had more than enough to pay my bill on this card. So I called the card company and I was told that Verizon lets you pay your bill with this card one time only. Apparently what I should have done was instead of putting the exact amount of the bill I should have put the total amount that’s on the card. Speaking to customer service was a big hassle. Besides the fact that the line was not clear the representative had an accent. She was very polite and tried to be very helpful but I could not hear her. She suggested that I try to pay my bill by phone. When I asked her if there was a charge for doing that, she said ‘yes’. I cannot believe that you charge customers just for paying their bill!!!! That is the most amazingly insane thing I have ever heard of in my life. I mean if the customer is willing and able to pay her bill, why are you punishing her with an extra charge? I cannot believe that Verizon is all about doing what’s easiest and cheapest for Verizon and not easiest and most helpful for the customers. Do you pass on those savings of going the easy way to your customers? I think not. I certainly have not seen any evidence of that. Due to my perseverance, some luck, and probably a lot of help from a higher power I went back online and was able to resolve the issue myself. (So much for customer service.) At least I hope I resolved the issue. I received confirmation that the total amount that I put in was received so let’s hope so. At least I hope I’m not charged any fees because I was mistaken in my premise that the bill was paid. I really believe that the government should investigate these charges that you keep piling on. I am out of work for two years and I cannot afford extra charges just for paying my bill!!!! Which is the most ludicrous thing I have ever heard of. The other problem is that you people believe that everybody is computer literate to the tech degree. Also you don’t take into consideration any disability that a customer might have. With my eyesight it is somewhat difficult to read the screen properly all the time. So when I signed up, I had to call customer service and I’m now being charged $10 more per month. Apparently I was under the mistaken impression that it was all about the customer and not about the company. I guess I was wrong. Life is not without problems and I’m sad and appalled to see that Verizon isn’t there to help their customers with them. I thought customer service meant service to the customer. I don’t see it. This is all making me rethink about signing up with Verizon in the first place. I thought Verizon was better than this. And add insult to injury I don’t believe I can call customer service with my complaint. Beside the fact that I think I might be charged for customer service, I seriously doubt that they would do anything about it anyway. So I am putting it on this blog.

On July 1, 2015 I went online and paid my bill using the Verizon gift card that I received. When I go on my account there is this message Paid in full.Thank you for paying your bill with Auto Pay. Your account is paid in full. Under that message is the total amount due of the bill (and it is not 0.00) and the due date July 7, 2015. How is this possible? Is my bill paid or not? How do I get two conflicting statements on one page? Can someone tell me what this is all about? I hope to God I do not have to pay a late fee because as far as I'm concerned I paid my bill. I can't help that the web site did not update. Now I have to try to find the customer service number as I don't see it on Verizon's web site. No suprise there.

I reached my 1000th hour logged on the phone with customer service

I've been using Verizon jetpacks for 9 months now. Seemed like a sweet deal. Prepaid. Convenient. Fast and reliable. WRONG! I logged my 1000th hour on the phone with customer service today after a 5 hour "troubleshooting" session, second one this week. I've been having to make this exact 5 hour phone call every week sometimes up to 4x per week. I've never spent less than 3 hours on the phone or gone more than 4 days without having to contact customer "service." Naturally, this is pretty ignorant sounding. But, I paid $100 for a significantly small amount of data. I prepaid to be exact. For a service to be rendered one must be able to receive the service paid for. That's simply not the case. I paid $100 for this data already and can't actually use it with any convenience. Unless of course, 5-20 per week on the phone with customer service is typical of any other company. Other than Virgin Mobile, No. It's in fact an extremely absurd amount time for ANY customer to spend on the phone with ANY customer service. No exception. I feel rather abused, used and ****** over by this so call "service". I lost 6 clients. They all sued me in small claims for $3000 each for failing to maintain my end due to my weekly dose of hours on the phone with customer service and NOT doing the job I was employed to do. Nope. Instead, I spent my time with Verizon Customer Service and COURT! Yay! So, I've lost my home, my car was repo'd, $18k loss, 6 customers... and not one time has Verizon spent one second and said to me "Verizon could be the problem"... NEVER has that been the case in all 1000 hours logged. Interesting? No. Just abusive. I resent having to call customer service at all any more. It's even causing my mental health to suffer after all this. You know what is found every time? I'm on a prepaid plan on a device customer service told me to purchase. But wait... thats the second device. Every week I'm told The OTHER device is the one that works with this plan... then a few days later, no that other device is the one that works with the plan, a few days later... The OTHER DEVICE IS THE ONE THAT WORKS.. FFS. See a pattern? I've been directed by Verizon to replace my device 3 times, at $100+ per device plus the $10 sim card, plus the 5 hours on the phone with them every few days. I'd say there's an issue with customer service. First, yes it IS possible there is an issue on YOUR end. I'm pretty sure that having to buy a new device every time I call isn't really the best answer. Second, for the extremely limited amount of data I can't afford to watch a video for fear of capping my data before the end of the 30 days because its 10gig of data. Yeah, 2 whole movies worth! Third, its possible to be wrong, yet Verizon has never, not one single time chose to check their end. ALWAYS and ONLY my end. I don't find that surprising or ironic, I find it the most ignorant and worst customer service in existence only second to Virgin Mobile. Virgin mobile did finally acknowledge the issue was in the broken tower nearby. It took them 6 months and yes... 100's of hours on the phone. Verizon hasn't made any effort to accept responsibility for this issue. I'm sure they are very sincere when they are consuming my 5 hours per phone call trouble shooting my device for the third time this week. It's actually to the point where they have violated their terms of service and failed to look into an issue on their end. The tower has been hit. Hmmm... Ironic. Its quite a distance from here, but is a main tower that has caused an outage across my state. Verizon couldnt tell me that? Is that admitting your wrong so hard to do that it's easier to spend 5 hours on the phone trouble shooting my device than 5 mins looking for outages? Yeah, it could have saved my house and job, but I'm the customer... clueless idiot at the mercy of a company who is never wrong nor makes an effort to correct an issue on their end before stealing my hours from me. At one point, I actually fell asleep in my 2nd hour on hold. Customer service? Nope, a waste. I could dig it if this issue was on my end, but I'm confident that spending up to 20 hours a week troubleshooting to no avail is a HUGE red flag that its not on my end after all. Only cost me a house, a job, car and $18k plus court costs and fees. Fair? Nope. But it would be nice if just ONCE there was an initiative to provide actual support to a customer. I KNOW if this is my experience it is impossible to be an isolated incident with me alone. If I'm tying up 5 hours on the phone, what is the next guy doing? waiting to trouble shoot his box for the next 5 hours over a downed tower. Pride is what that is. People too proud to be wrong at someone else's expense. Definitely an issue if I've paid $900 in 9 months and I spent more hours on the phone with customer service than I have online. Pretty ******. Verizon, you ARE WRONG. Owning it would save the embarrassment of having to ***** about it on this site. I didnt' deserve my losses and it was at my expense and it is STILL at my expense that I'm having to contact that 888-294-6804 number. I've got it memorized like it was my best friends number - that's how often and how many times i've used it. Shame how simple it would be if Verizon wasn't so ******* proud and spent a few moments looking for issues on their end before stealing 5 hours from me doing the obvious over and over and over again... Small claims can be used to sue up to $3k. Looks like that's my only alternative, perhaps if I do that maybe checking for issues on their end will occur instead of pretending its impossible. It feels like I went to mcd's and paid for a meal at the window that took 5 hours to get a bag of raw patties thrown at me from inside after sitting at the window for 5 hours and waiting. I'm wrong of course. I'm am the customer. How could I possibly be right? I've troubleshooted my device over 1000 times. Of course its on my end. Must be.... 1000 times isn't enough to find out there's a potential issue that isn't related to my specific device, no? Is it gonna take 1000 more hours on the phone before one of the representatives decide to look for an outage before the 5 hours of daily trouble shooting? Thats a huge red flag that just keeps getting ignored. I can't think of any other companies besides these two internet providers that finds that acceptable. Better Business Bureau didn't. I'll be filing that complaint with them next. High time Verizon stepped off such a prideful pedestal and seek a remedy before a class action suit sinks them in the future from all other raging bitches not being provided with reasonable service. It's not a rant, this has been a life shattering experience for me and a simple quick check for an issue on their end could have prevented it. BAD BAD BAD Customer service policies to keep a customer on the phone for that length of time to repetitiously check the exact same thing repeatedly every few days. Disgusted. How dare that term "service" even be used if they can't provide "service" via support or otherwise. I'm on the internet finally after 10 hours and the news reported the Verizon tower down. Not verizon... A police officer interviewed on a Detroit News station instead. God knows police have nothing better to do in Detroit than make news appearances for verizon.

Simple solution. Get a real internet service and not a cell phone internet connection service it was never meant to be used as the primary internet service
And how do you lose a home and job and be sued as you claim. What over 10 Gb of data? Give me a break
In my city small claims is $5000.00
And over that amount you can go to a superior court to have your issue settled.
http://www.bbb.org
Good Luck, Elector

Edge/Customer Service Complaint

Extremely frustrated with Verizon, their sales tactics, and their customer service. We upgraded phones recently (have been long, loyal customers of Verizon). The upgrading process took upwards of 2 hours or more (not an easy feat with a toddler in tow). We were talked into buying the Edge program with our phones due to this being more financially sound in the long run once the phones were completely purchased. We constantly mentioned needing to apply for my husband's work discount as well, which we submitted the paperwork in the office. Of course we were never given a bottom line monthly price in the store, but were pretty confident with the sales person. A few days later, we got an email that we could not access my husband's work discount due to him only being a manger on the account and not the account owner (which is me). When I called customer service, they mentioned that we had to return the phones to the store and do the process over again (we live about 40 minutes away, work different days, and have a toddler, again, not an easy feat). 2 weeks and 2 days, we arrived back at the store, only to be told that we can do this over the phone. I called the customer service number again, to explain the issue. Spoke with a manager, who informed me that there was no way we could transfer the account to my husband's name to access this discount due to being on the Edge program, which is a loan. I explained the the sales rep. told us it is NOT a loan, because loans have interest rates attached to them, and that the sales rep. was in full knowledge of who was the account owner and that my husband was applying for his work discount. The only way, this would be possible, is to buy the phones out in full. I am so frustrated with this company. I wound up buying the phones in full (which also gets rid of our discount for the Edge program). We were misled to believe the Edge program was better than the two -year contract, which it does not seem to be the case. It does not make sense to me that an account manager cannot utilize their work discounts, when they are able to change other contractual items and pay the bills. Furthermore, to not be able to switch account holders is ridiculous - bills are still the same and going to the same place/person. VERY angry with verizon. I will not recommend them any more and will consider switching companies as soon as possible since we now own the phones outright and are not in a contract with them currently. Sales reps need to be trained better to know their information, and if not, then their misinformation/mistakes should be easily rectified - which they are not. BBB will hear this complaint as well.

There is such a thing as an "interest free loan."
Additionally, you can still get the same discount as that associated with an Edge agreement. Simply log into your MyVerizon account. Navigate to "CHANGE FEATURES" and the discount should be available there if your phones are eligible. Since you just bought out your Edge contracts, it may take a while to show up.

Customer Services Refused to Take my Complaint

I am so angry that I have been pacing the floor in my home!!! BT are a total disgrace.
We moved to our home 4 years ago and was given my phone number by Virgin and as usual this number had been used by someone else. We immediately started getting calls for a building business and received the latest call at approximately 6.30pm this evening. The calls have ranged from bailiffs, a Clerk of Court, building supply companies and carphone warehouse all wanting and then demanding money owed to them and the latest call was from a man wanting to know if we had any jobs as he was looking for employment. At one point, I even had calls from people who said they were friends of the owners of this dodgy business and said that they would call on their mobile number. Of course we told them over and over again to tell the business owners to stop giving out our phone number for their debts. We were actually called by the business owner and given a load of verbal abuse because of what we had told their friends and they didnt see what our problem was.
We moved to BT from Virgin at the end of last year and kept our number which incidentally was originally a BT number in the first place but of course the calls kept coming, in fact most of the calls above were since we moved to BT including the call from the business owner. The abuse was so bad that we called the Police who said that there wasn't a lot they could do and that we were to contact BT.
We called BT and spoke to a very helpful man. We explained the whole situation. He looked into the company's name and our telephone number and confirmed that indeed that company did have our telephone number quite some time ago - now over 4 years ago. He also confirmed that the company had been disconnected because of non payment of bills which is how we got the number. I was transferred to different departments concerning the phone book and business phone book and yellow pages and was told that their advert would be taken out immediately - over 3 years since I had been given the number. I was also assured that their advert would be taken off all BT phone books online immediately and I would not be able to see one the next day. I thought the nightmare had ended but not so.
Almost a year later the calls are still coming in thick and fast3 yesterday and the latest one this evening. When asked how he got our number, he said he found it in the BT phonebook. I saw red to say the least. I looked up the business phone book online and sure enough the business is advertised with my telephone number. It is in the business phone book and bt exchanges, who knows what other bt business advertising sites its also on.
I called BT immediately and was told they could change my phone number. I told them that it would take me a very long time and cost me financial loss to change my number through calling companies with expensive call rates so I was not prepared to change my number. Also, what is the point in changing my number to begin this sorry cycle all over again with someone elses old number. I said I wanted to make a complaint and could she give me the phone number I should contact. I was told there was none and I had to speak to customer services. All I can say is customer services my backside! Of course it was the obligatory indian call centre with all the echoes and not understanding English which was just the start of the problem. I told the operator I wished to make a complaint so had to go through 4 years worth of information with him on the phone. His response was 'out of curiosity why dont you change your number'. My response was out of curiosity, why is BT advertising a business by giving out my residential phone number to which I received no response. I told him I wanted to speak to a manager but of course there were none available and was told I could speak to a supervisor. Another non english speaking person came on the line and told me he as a supervisor though I strongly suspect this was a lie. Of course I had to go through the whole thing again - I have bronchitus which made it worse still - but all I got from him was 'ummm' I asked him straight why BT were advertising this company and giving out my residential phone number to be told by him that they are not. He told me it was not possible for this to happen so I asked him to pull up the business phone book he told me that it would take a long time for him to be able to do that - it took me around a minute. He left me sitting on a dead phone for 20 minutes before I gave up.
I have looked on the BT site on how to make a complaint but it's always the online form I come back to but I don't want to use this. I want a phone number and an email address where I can send my complaint straight. I need to keep all written communciations about this as I will be taking it to the Ombudsman if BT do not do something to stop this and recompense me for the distress I have been put through. Can someone please give me the contacts I need.
Thanks

Hi Angry_Customer
The purpose of the forums is to offer peer to peer support between BT Customers.
I have offered you help so that we can take on this complaint via e-mail in an attempt to resolve it for you.
You could also raise a complaint via the contact us online form which will generate an email to the complaints team if you specify that you wish to receive an email response, you will be able to keep a paper trail of your complaint.
I hope this gets resolved and the calls stop being made incorrectly to your home.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Official complaints - billing & customer service

What is the email or web form to submit an official complaint about billing errors?
I also have a customer service complaint about Darius G from Skype Text Chat - how can I contact his supervisor/manager to lodge the customer service complaint?
regards

Hi ukghostwriter,
I can see DavidM replied to you via email on 05/02 asking you to reply to his email with your BT account details as these were needed to access your account and for security validation. If you can drop him a reply with those details we can look into this further.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How do I file a complaint about horrible, incompetent and negligent customer service?

I might sound super rambling but I am very frustrated and just tired of explaining the situation over and over and over.
On Wednesday, January 21st, I got a call from Verizon Loyalty Department about a "promotion", which I get $25 credit on each line if I upgrade with edge plan. I wasn't sure what phone to change, so I asked them to call me back on Friday. They called me on Thursday, but I couldn't get the call, so I called them on Friday and talked to the customer service. I wasn't still sure about the upgrades, so I asked them about the upgrades with $25 credit would still apply several weeks later if I decide to upgrade, the first representative whom I've talked to looked at my plan and said something like, "Yes, that is absolutely possible. I was looking through your plan, and since you are a loyal customer and ended your 2 year contract with us, I can give you $25 off on your each line. I asked them would I still get the $25 credit for each line when I upgrade to edge plan. He said yes because the $25 off that he is giving me is for the monthly charge and the edge plan $25 credit was for the equipment charges. So Month to Month $25 off was applied on the Jan 24th, and activated on 29th.
After I finally decided to upgrade my phone, I called Verizon customer service the next week. I do not recall the exact day but on 28th or 29th I called to upgrade it, and the second representative also assured me that the credits were going to happen, and then he offered me to bump down my data to 6 gb from 8 gb to save money because I use less then 6 gb each month. I bumped down to 6gb loyalty plan so I was only paying $60 per month instead of $70 per month. The representative told me I would be only paying around $120 per month. I forgot to ask my sister what phone she wanted to change, so I didn't upgrade it right a way. So only the data plan changed on that day.
I was extremely busy with my work for few weeks, and I finally called again to upgrade it, the third representative told me different old me that the previous representative was wrong about giving me another $25 credit when I upgrade with edge plan. So I ended up upgrading both of my lines with $25 credit on each line plus $60 for 6gb data. But she said I would be still paying less then what I normally pay, which is around $183. I upgraded and took me few days to receive my phone. I checked my bill and it was showing different than what I was told. I called again and explain all this thing again and the lady adjusted my data plan - 6gb loyalty plan for $50. She said she doesn't know what other representative was doing, but this will fix that I would only pay around $150-160 per month. After I got my phone, I called verizon to activate my phone (I don't really remember it was before or after, I just talked to them too many times and they have changed my promotions and plans too many times in very short time). He also confirmed $25 credit off for each line, but there was one time tax fee that none of the representative has mentioned while I asked bunch of questions about the upgrading fee and how much it would cost on the first month and etc.)
After all of that happened, I was settled and didn't think about the payment until I got $290 with only $15 credit on my bill. I called again and asked what happened and the representative told me she doesn't know why this happened and why the previous representatives told you something that weren't true. and I had to go through the explanation again. She said she fixed it and everything was taken care of.
I checked my bill today. My plan was changed to $90 for 6gb and I was paying $30 more than I originally paying which was around $180 and $50 more than I was supposed to pay. I called the representative today, explained the previous situation and asked why this happened. Basically he told me that all the previous representatives were lying to me. Are you kidding me? They were lying to me? How am I suppose to know if he wasn't "lying" to me? He said only thing he can do is change back to my original plan and amount, and I would pay $6 more than what I used to pay which was about $183.. I asked me if I would get the the 8gb back. He told me that isn't possible. The change did not happen so far. I am tired of calling verizon and more tired of getting different answers from different representative.
I am seriously concerning about changing my service to different carrier. I have to call the verizon every single month when there is a change in my plan. If they were really lying about the promotion and plan just to sell more service, they should be suspended or fired or something, and I need my money back for overcharged fee and need some kind of compensation for my wasted time and stress I got from this.

Okay. You are just missing the whole point, and I am not saying anything after this. I did go to the website to read about the edge plan after I got a call from the loyalty department. I asked the questions on some parts I didn't understand (or was confused of) to the representatives. But my main question was whether I was getting $25 credit and in what conditions. They all answered differently to the same question. (My original question - Do I get the $25 credit with edge plan?- One rep. offered me that month to month $25 off before my upgrade. Other rep. confirmed $25 off plus $25 credit with edge and offered bumping down data plan to save extra money. Another rep denied $25 off plus $25 credit with edge but confirmed decrease in my monthly payment by bumping down the data plan. Other rep denied both. You see what I am talking about? I asked one question to begin with: am I getting the $25 credit with edge upgrade plan - and they are the one who offered me different promotions and offers)
I also left the part that I actually went to the website and 'researched' the different plans that all the representatives were talking about after I hung up on the phone each time. I joined the forum today because I wanted to know where and how I could file the complaints on verizon customer service after today's call. I should have been more clear on what I was asking, but I thought I was clear enough on my title "How do I file a complaint...?" Yes I am angry at the fact I didn't get what I thought I was getting, but I am more frustrated the fact every single time I talked to the customer service I get an answer from the rep. I am on the phone, saying "Previous representative you've talked were wrong about this," or "They were lying." The representative, then, would fix my issue, but I would still get the conflicted bills. Don't I suppose to call the customer service to fix it? What's the customer service for if it's not for that?

Could anyone show me how to file a complaint with Verizon Customer Service?

I would first like to state that this is my first time having an issue with Verizon Customer Service.In all my years of using their service, I had never run into someone that truly had no idea what they were talking about. I would like to file a complaint to save everyone from experiencing the frustration I am feeling and from wasting your time.
Here is the story, so that you can understand the reason why I would like to file a complaint;
My phone has always had an SD Card in addition to the phone memory because my phone memory is already tiny, less than 1 GB.I put things that cannot be put on my SD Card (my text messages, contacts, etc.).
This past week I kept on receiving air messages that my phone memory was full. I deleted most of my text messages but I still received air messages that my phone memory was "full". I therefore decided to call Verizon Wireless to see if they could help me solve my problem or at least educate me on what was taking space in my phone memory.
Well, I unfortunately had the luck of being connected with a representative named "Naima" and I told her about my phone memory problem. She said she knew how to fix my problem and instructed me to click on the "Format SD Card" button. Following her instructions blindly, I never once stopped to consider that clicking on that button would erase everything. And so ALL my pictures, ringtones, and videos were erased.
Trying to fix her mistake she dug herself into a deeper hole. Instead of admitting that she had made a mistake she claimed that my pictures, ringtones, and videos could be recovered, She had me access Backup Assistant, but my stuff was NOT saved there. I later learned that my phone's Backup Assistant can only save contacts, NOT pictures. She knew what phone I had (representatives have all the phone's info and history) yet she led me in circles and wasted my time and could not own up to her mistake.
What upsets me is the fact that she did not even KNOW that the phone memory and SD Card are 2 COMPLETELY DIFFERENT things.And also she could not own up to her mistake, but instead wasted at least an hour of my time trying to get Backup Assistant to do something it could not.
I then attempted to file a complaint to found that Verizon makes it Virtually Impossible to file a complaint, only through MAIL! Really??

Well actually sending a certified return receipt letter to Verizon Wireless may or may not do any good. you can also file a complaint here http://www.bbb.org
Those out of memory messages usually mean internal memory is getting full. I have no idea of your make and model of device but there are many articles via google that tell you how to transfer files from internal memory to sd card memory.
Now on the off chance your sd card is nearing its capacity you can either hook to your computer via usb and the computer will show two drive letters. One is internal memory and the other is the sd card memory. If its internal memory and your sd card is not full you can drag and drop the files to the sd card. However you can also get a card reader and then make a saved files folder on your desktop, then cut and paste any or all movable files to that new folder you just created. its really very easy.
You can also remove files from internal memory (music, photos,documents) to that folder on your desktop. You can also remove all files and photos from the sd card on a regular basis to never have that low memory problem again. I always purchase the largest sd card that is usable on my device and never save anything like music and photos to internal memory.

I'm having a very difficult time trying to reach Apple Customer Service to make a complaint. Who knows who I can contact to get a straight forward response?

About once or twice every other week, I have to restore my iPhone becaues iTunes cannot "read" the content on my iPhone. I've called Apple, only to be directed to the Genius Bar who told me basically he didn't know what was wrong but he still gave me some tips about fixing it.
None of them worked.
Now here I am, losing pictures and wasting time because I have to back up my iPhone every day and hope that it will at least connect and then restore it when it doesn't connect.
The fact that Apple makes it so hard to make a complaint or talk to someone directly really offends and angers me as a customer. I have been using Apple products since I was 11 years old (bought myself the first Shuffle) and was very excited to finally get an iPhone. I've had it for two months and I have literally never hated a phone as much as I hate this one because of the constant time wasted just so I can use it.
Now, the problem is getting worse as I have to restart my computer a few times before iTunes will finally restore the iPhone.
There's nothing that can be done to get my time back and I understand that, I just want to talk to someone about how disappointed I am in Apple because of their incredible lack of customer service and that I will not be patronizing Apple again and I will tell my friends of my horror story with Apple and tell them not to purchase any sort of product from them.
Help with getting my iTunes to read my phone would be appreciated. I use a legally purchased version of Windows 7 on a PC.

Hello justvzzz-
I’m sorry to hear that your recent experiences with Best Buy have not lived up to your expectations. I’m also sorry to hear that your order for these gift cards was cancelled.
Our Price Match Guarantee here should be easy to benefit from, assuming that the price match is allowed under the terms and conditions of the guarantee. Certainly the service that you receive when contacting us, whether by phone, email or through the forums is important to us and it sounds like at least through the phone, we could have done better. If you run into future concerns around our price matching policy, please feel free to post here on the forums and we’d be happy to assist if possible with the issue.
I appreciate you taking the time to provide us this feedback and I will definitely document it for our upper management’s review.
Thanks for posting!

Is there anywhere to file a formal complaint about poor customer service in billing?

I would prefer a physical address or email address but I can voice it out on Twitter if preferred. I have had Verizon for FIFTEEN years. Non stop. 15 loyal years. Plus we have Fios and have had that for 4 years. I give Verizon a considerable chunk of my money. That being said, when we switched our bank accounts a few months back I made a mistake and picked the wrong account for our payment on the online payment system for Verizon. In fact I did it 2x. Which caused the payment to decline because we don't use that bank. I was rushed and made a mistake. Due to this I now have to get out cash and go into a Verizon Store and pay. This is craziness. And yes I am aware I can also call and dole out my credit card number to you over the phone. While that seems like a safe thing to do...... I prefer not to. Also I travel internationally for work which makes the call and the going to a store even more difficult. So as any reasonable person I call Verizon Customer Service thinking there must be some fix to this after all I have been with them so long. Well the first person admitted to me it could be overridden and transferred me to his supervisor who just outright refused. So there is your answer, Verizon does not care about loyalty or the 15 years of current payments. I want this addressed further and want to file a complaint. I also will leave Verizon the first chance I get, cell and cable. Amazing that a business can thrive with such poor customer service. Other companies I patronize recognize loyalty and reward it. Not Verizon. Lesson learned. I will be sure to spread this word far and wide. This could have been a simple resolution costing nothing for Verizon.

click here and scroll toward the bottom:
Contact Us | Verizon Wireless
You also could file a Notice of Dispute:
http://www.verizonwireless.com/support/pdf/Notice_of_Dispute.pdf

How can I file a complaint about customer service and billing

I Changed from AT&T as they didn't offer service where I now reside and ever since March of 2014 it takes about two to three calls to get my billing corrected. And then they have me on the phone for about two hours about the same issue. They have corrected my bill a fee times for their fault. Now I have come to the end of a long battle only to find out they want to charge me a disconnection fee that shouldn't have even taken place. I sent back a phone before the 24 or 15 days that one has to send it back. A phone that was never used and that every month they seemed to remove those charges. Now after 6 months they finally said that I have to pay the disconnection fee. I am so disgusted with customer service as they always make it seem that there is no one else to speak to. This issue should have been resolved months ago and now they are trying to charge me a fee. When their Texas office received the phone I nt back and didnt put on the account when they received it. Yet every month they seem to resolve the issue and say sorry. I spoke to a supervisor who said I have reviewed your account inn two minutes and decided that he wasn't able to do anything with my account and that charge was valid but prior to this everyone would remove the charge and apologize for e inconvenience, now they just want me to pay the disconnection fee we'll it is not happening and I would like to speak to someone about this. I emailed John bianchi to see if they could help me get this corrected. My biggest frustration that I have not had with AT&T before was so many calls for something so simple and not be able to get answers or them just make it seem as they are always right. My bill since I started has not been consistent and that is frustrating. It is has become a joke in a my family about what my bill will be this month. I have a total of five lines with Verizon and if the opportunity came to go back to a different carrier I wouldn't hesitate to change over.

@BobbyS_VZW can this person look at this complaint. @bobbys_vzw Kathleen KBG

Customer Service Complaint - Need Assistance ASAP and not getting it!

I sent in my Yoga Laptop for repairs two weeks ago. When I spoke with technical support, I was told that my laptop would be fixed within 7 business days, and returned to me. These 7 business days have since passed and I have yet to receive an update on my laptop, let alone my actual laptop. When I called to complain about this to 1-877-453-6686, I was told I would be getting a call back from customer service within 48 hours. These 48 hours have also passed and have not yet received a call. I called again today to find out what was happening and was told nothing more than "you will be contacted by them within 48 hours".
I was supposed to leave for Europe this past Sunday, and was told by the person I originally spoke to that I would have my laptop by then. Nope. Nothing. I am now leaving next Sunday and am very worried I will have to go purchase a new laptop, at my own cost, because Lenovo is unable to uphold to their customer service standards and provide me with any feedback. I am at the point of filing a complaint about the company to the Better Business Bureau here in Canada, but I feel the problem would best be resolved if Lenovo actually contacted me back. I have been without a laptop for 2 weeks now, and as a student, this is too long!!
Lenovo Customer Service, please contact me ASAP! I am not a happy customer right now and you guys have caused me way more stress than I need.
Thank you!
Andrea L.

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Customer Service - logging a complaint

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