Customer Services Refused to Take my Complaint

I am so angry that I have been pacing the floor in my home!!! BT are a total disgrace.
We moved to our home 4 years ago and was given my phone number by Virgin and as usual this number had been used by someone else. We immediately started getting calls for a building business and received the latest call at approximately 6.30pm this evening. The calls have ranged from bailiffs, a Clerk of Court, building supply companies and carphone warehouse all wanting and then demanding money owed to them and the latest call was from a man wanting to know if we had any jobs as he was looking for employment. At one point, I even had calls from people who said they were friends of the owners of this dodgy business and said that they would call on their mobile number. Of course we told them over and over again to tell the business owners to stop giving out our phone number for their debts. We were actually called by the business owner and given a load of verbal abuse because of what we had told their friends and they didnt see what our problem was.
We moved to BT from Virgin at the end of last year and kept our number which incidentally was originally a BT number in the first place but of course the calls kept coming, in fact most of the calls above were since we moved to BT including the call from the business owner. The abuse was so bad that we called the Police who said that there wasn't a lot they could do and that we were to contact BT.
We called BT and spoke to a very helpful man. We explained the whole situation. He looked into the company's name and our telephone number and confirmed that indeed that company did have our telephone number quite some time ago - now over 4 years ago. He also confirmed that the company had been disconnected because of non payment of bills which is how we got the number. I was transferred to different departments concerning the phone book and business phone book and yellow pages and was told that their advert would be taken out immediately - over 3 years since I had been given the number. I was also assured that their advert would be taken off all BT phone books online immediately and I would not be able to see one the next day. I thought the nightmare had ended but not so.
Almost a year later the calls are still coming in thick and fast3 yesterday and the latest one this evening. When asked how he got our number, he said he found it in the BT phonebook. I saw red to say the least. I looked up the business phone book online and sure enough the business is advertised with my telephone number. It is in the business phone book and bt exchanges, who knows what other bt business advertising sites its also on.
I called BT immediately and was told they could change my phone number. I told them that it would take me a very long time and cost me financial loss to change my number through calling companies with expensive call rates so I was not prepared to change my number. Also, what is the point in changing my number to begin this sorry cycle all over again with someone elses old number. I said I wanted to make a complaint and could she give me the phone number I should contact. I was told there was none and I had to speak to customer services. All I can say is customer services my backside! Of course it was the obligatory indian call centre with all the echoes and not understanding English which was just the start of the problem. I told the operator I wished to make a complaint so had to go through 4 years worth of information with him on the phone. His response was 'out of curiosity why dont you change your number'. My response was out of curiosity, why is BT advertising a business by giving out my residential phone number to which I received no response. I told him I wanted to speak to a manager but of course there were none available and was told I could speak to a supervisor. Another non english speaking person came on the line and told me he as a supervisor though I strongly suspect this was a lie. Of course I had to go through the whole thing again - I have bronchitus which made it worse still - but all I got from him was 'ummm' I asked him straight why BT were advertising this company and giving out my residential phone number to be told by him that they are not. He told me it was not possible for this to happen so I asked him to pull up the business phone book he told me that it would take a long time for him to be able to do that - it took me around a minute. He left me sitting on a dead phone for 20 minutes before I gave up.
I have looked on the BT site on how to make a complaint but it's always the online form I come back to but I don't want to use this. I want a phone number and an email address where I can send my complaint straight. I need to keep all written communciations about this as I will be taking it to the Ombudsman if BT do not do something to stop this and recompense me for the distress I have been put through. Can someone please give me the contacts I need.
Thanks

Hi Angry_Customer
The purpose of the forums is to offer peer to peer support between BT Customers.
I have offered you help so that we can take on this complaint via e-mail in an attempt to resolve it for you.
You could also raise a complaint via the contact us online form which will generate an email to the complaints team if you specify that you wish to receive an email response, you will be able to keep a paper trail of your complaint.
I hope this gets resolved and the calls stop being made incorrectly to your home.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

Kafkaesque Customer Service - Refusal to Escalate Complaint

Having been a skype customer for a decade, I am flabbergasted at how bad their customer service has become. It is simply kafkaesque. I had the temerity to change the billing card for my skype number - then some jobsworth decided to freeze my account. There followed a ludicrous verification proceedure (what month did you join skype, what was the credit card number you used ten years ago...). Having gone to some lengths to find this information, the jobsworth claimed I had failed the verification proceedure - but refused to tell me why! Apparently said jobsworth informed me that in spite of this number being rather important to me, the best solution was for me to close my account and open a new one and purchase a whole new number. So that in a few years' time, Skype can presumably lock me out of my account all over again. To add insult to injury, Mr jobsworth has refused my request to escalate this to a more senior member of the team, who presumably might have the capacity to see that my account should be unlocked. Or maybe not, consideirng they probably came up with the verification proceedure. I am now in contact with Ofcom about this as apparently the people working for skype don't seem to think their company should comply with UK company law. We're not even allowed to complain. Anyone else managed to resolve these ludicrously bad customer service issues? Is skype trying to lose customers? All I can find is other people experiencing the same thing, with comments promptly moved to other less conspicuous boards. I feel like screaming.

Did you bill it to the account?
If so, follow these steps:
"HOW AND WHEN CAN I DISPUTE CHARGES?
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."
If not,
You should try calling customer service. Ask for the freud department.

BB cancels order due to payment glitch - Customer Service refuses to honor

After 2+half hours on the phone this morning trying to get the cancelled order reinstated and payment method corrected, Customer Service says 'too bad, so sad, go away & have a nice day, we will not honor the order'.
If there's any kind of problem with your order, I highly recommend to call into a Rep if your order contains price-sensitve items.
DO NOT follow the directions on the website nor in the emails. You will be extremely disappointed by (lack of) Customer Service.
I was not trying to get something for nothing. I placed the order in good faith on Monday. Tuesday I see the email stating "a problem with payment". Following the directions, I re-enter my credit card information and resubmit (once). All appears well, until I check on the order this (Wed) morning. My order was cancelled. Surely, BB will correct this obvious error, considering a prior order on the same day went through just fine, I thought. After all, I'm trying to give them my business on a rather large Home Theater purchase.
It was challenging just from the logistics of the phone experience. Must've been a busy morning and BB was also having phone issues. I waited patiently for the 1st answer at 25 minutes (VRU said 10-12), after explaining, the Rep tried to transfer me to a Supervisor for another 30 minutes. I was disconnected when one picked up. Had to cold call back in and endure another 15 minute wait (VRU said 4-7), the Rep tried to pull up notes from 1st call and gave up after another 10 minutes. After explaining, she attempted to transfer to her Supervisor for 45 minutes. I was on the call with her for ~80 minutes. When I finally spoke to a Supervisor, I was accused of trying to 'cheat the process' and 'ask her to commit policy violation'. She had facts, logs and order details in front of her and I was still treated this way.
Ultimately, she told me there was nothing more she would try to do and would not 'deal with me any longer'.
This is the absolute worst Customer Service that I have ever had. No attempt by BB to make the situation right by honoring the order placed on Monday.
Request to BB management;
1. Make it Right! reinstate my order.
2. Fix your payment issues and process/policy for cancelling orders. Contact customers proactively when your systems fail and orders fallout.
3. Fix your CS policies and escalation process. The initial Rep should have been able to resolve the order issue.
4. Fix your phone system and/or transfer process.
5. Remind your CS Reps not to insult/accuse your paying Customers. Potential churn is cheaper to keep than acquire.
6. Your ad campaign is laughable "No one claims they are the worst." Your CS dept confirmed that you are far from the Best.
p.s. Case# available if you want to research why I'm unlikely to shop BB in the future.
Solved!
Go to Solution.

Good afternoon drenken,
After placing an order for a significant home theater purchase on Cyber Monday, I’m sure you were ecstatic in your shopping experience and couldn’t wait to receive your devices! It is utterly disheartening to hear that this experience may have turned into a rather dreadful one so quickly.
I’m glad to hear that you were able to attempt updating your billing information on BestBuy.com. Generally this option alleviates some hassle for customers who would rather not contact us via phone to update such information, which can take some time given the high call volumes this time of year. It is regrettable to hear that it didn’t go as expected for you, due to the strange issues with the order.
I imagine your frustration only grew from when you received the cancelation email to when you had difficulties acquiring assistance over the phone afterward. I sincerely apologize for any dismay this entire experience may have caused you. It does not sound at all like this experience would have left you with an appropriate representation of our company.
Unfortunately, once an order is canceled, we are unable to reinstate it. The only option would be to replace the order. Typically if an order is canceled, we would not be able to honor the sale prices if they are no longer current. With that said, I was able to review your order and it would appear that the same card was successfully used on a subsequent order , leaving this to be quite the peculiar occurrence.
I am sending you a private message to you with further details in regards to this order and to see what other options we may have for you, as I can understand why this experience may be so displeasing. You may check your private messages once you have signed into the forum by clicking the envelope icon in the top right corner of the page.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Lost Experia Z2 tablet wifi, customer service refuses to help, please advise..........

A Z2 tablet and accessories is what I am disputing here. At this point, I request that a member of Sony management handle this complaint. The color of the Z2 is black.
First, I did not place the order for this unit, it was evidently a gift. Because Sony did not put the original packing/tracking/gift slip in the box, I have no record of an order number, nor do I know who it is from or what name the order would be in. This would have been a birthday gift. I come from a huge family and still, 3 weeks later, I cannot track down who sent it.
The original box was delivered to me damaged and the screen on the tablet was cracked. I followed your procedure and immediately called customer service, they gave me an RMA # to return it and an return address in Laredo, TX. I did not write down the return tracking number because it was a preaddressed, prepaid electronic label. The rep. assured me that she would make arrangements for the overnight shipment to me of a new one, but 2 weeks later now, that has never happened. I no longer have the serial number to give them because that is imprinted on the unit. And now mysteriously customer service can find no record of the RMA/prepaid label that they issued, nor can they find the return now. I did exactly what they said and wrote the RMA # on the outside of the box to insure that Sony got proper credit for the broken unit. I even called a week after shipping to make sure you got the unit back and repair confirmed receipt of the tablet. But, like I said, no one can find record of this transaction. When I call back in to customer service, they demand and order name and the purchasers name, but Sony never put that in the box. So Sony is asking me now for information that I don't have, and information that they should have recorded properly. I understand that things can happen in transit, but I should not continue to be penalized for Sony's mistakes. Not to mention the fact that these are very, very devious business practices, plus you are not standing behind your return policy or warranty procedures. Plus customer service has gotten down right rude with me - I find their attitudes very abrupt and demanding, with no logical understanding of what I'm saying. So Ely, I'm to the end of my rope on this. I am going to give Sony one more chance to make this right. I will give the Sony Store until this coming Friday to deliver me a new tablet/accessories. If I do not have everything by Friday, then I'm simply going to file a formal complaint with the Attorney General. I do not want to do that, but I'm not going to get ripped off with no new tablet. Someone paid good money for this and I do expect a new replacement. If Sony cannot verify their own information, then I consider it Sony's loss and not mine. My shipping address and email is available if you message me privately.
Thank you and I will await the new tablet/accessories. I appreciate your willingness to help me.

@CrisisKids
I'm sorry to hear this but if you sent the tablet through UPS or even regular USPS you should have that receipt and it has warranty, as long as you can prove what you sent it's worth that amount. you should also have a tracking number and you will know when it was delivered.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Shipment delayed by a month, customer service refuse to cancel

I ordered a TV online on Nov 18. It was originally supposed to be delivered on Nov 25.
I got an e-mail today saying that the new date is Dec 24. There is no reason given for the delay.
Obviously, I called customer service to cancel the order. The idea of being out $550, and no TV for a month didn't sit well with me.
Perhaps not supringly, this turned out to be impossible. The agent couldn't cancel the order, and the supervisor to whom I asked to speak said that it's not possible. My only option it seems is to wait until it ships and there is a tracking number, then contact UPS and refuse shipment. I cannot get a refund until that happens, but I'm assured I will get it once the order is cancelled in that fashion.
This is a pretty ridiculous situation. The company's systems cannot possibly stop an order that's going to ship in 1 month from shipping? I cannot even get a refund?
Perhaps someone on the forums can enlighted me to alternatives. Otherwise, I'm going to start by requesting a chargeback on my credit card since I didn't receive the product I've purchased.
If there are customer reps on this forum: Case #: {removed per forum guidelines}
Thanks for listening.
Solved!
Go to Solution.

Hi geneg,
Being asked to wait a month to get your TV is just crazy, and I truly am sorry for this. I can also understand you being skeptical that your order can’t be cancelled when the unit wasn’t going to ship for a month.
I looked at your order and I show the TV has now shipped and is scheduled to be delivered to you tomorrow 11/28/2014.
If you don’t want this TV I would not suggest you refuse the shipment as this could cause significant delays in getting this order returned. Instead if you plan on returning the purchase I would suggest bringing to the nearest Best Buy store.
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Bad Customer Service. Robots take Over Verizon

I just got off the phone with Keith at Verizon Customer Service. I have to say I am terribly disappointed with how it went. I issued a move order in June, from one apartment to the next. I received an email in July stating that the internet could not be installed at my new location. I finally received a bill. And realized they had been charging me. I called customer service to see what was going on. After talking to the robot 3-4 times without getting hung up on, or disconnected. I finally get to someone who could help. The first rep easily cancelled my plan, and understood the situation. The next CSR, did not have any customer service skills at all. Very rude from the start. Telling me that he cannot issue me credit. I told him I received an email stating that the internet was never installed.Here is the email
Thank you for your order for Verizon High Speed Internet.
Although your line qualified for High Speed Internet service during the initial phases of the order process, unfortunately, we are unable to provide you with Internet access on your line ending in 3921 .
A number of factors affect the ability to deliver Verizon High Speed Internet service. For example:
Your home is too far from the Verizon central office from which you are served.
We have reached capacity for the Verizon central office from which you are served.
There is equipment on your line that would result in interference if service were installed.
He then decided to put me on hold while I was talking saying that he needed to call DSL first. After another 10 minutes of holding he comes back and says he cannot do anything because according to DSL it was installed at apartment 33. Now that's fine, except for the fact I asked for a move order at a different apartment. He said that wasn't his fault and there was nothing on the computer that stated there was ever a move order issued so that I had to pay for the months even though I didn't live there. Even though I told him about the e-mails, he just told me " I don't know why the computer would send you that". I thought I could get more all he did was take away one month which he says to me and I quote. "I never do this for anyone". But that is 100$ down the drain for no internet because of a faulty robotic system, and terrible customer service. I will never deal with Verizon ever again.

I am so sorry to hear that Jayroi, please allow me to help you. Please fill out this form so we can access your account, thank you.
Once again sorry for your inconvenience.
Constance
https://www22.verizon.com/content/verizonsupport/
Constance
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

Great, patient customer service this evening. No complaints - except, I requested a transcript of our chat and none was sent (yet). How do I follow up on that.

I requested a transcript of my chat with a CSR this evening...She was great, patient and helpful - but has yet to forward the transcript!! How do I follow up and get the transcript.
In the conversation, I requested that we lower our $122/mo bill, since we have 1 smartphone (with 2Gig) and 1 dumb phone with no data and only 1000 minutes of talk and 1000 shared text messages. I stated that my Hubby has unlimited everything for $25/Mo. She offered 250 Meg and same minutes/text for $65. I did not say anything - but I was insulted at the excessive cost of a dumb phone (with 7 months left in contract) and almost no data for an old smart phone (not in contract). Does ANYONE else charge that much?

Hello there acraftlady..... congrats on your personal plan. Even though you are paying double what I am paying for the same service, I suspect that you are still happy and can afford the cost. That is a great savings over Vzn - but no where near the best that you can do! If you have a contract for your services....PLEASE read no further.
If you copy and paste http://www.discountfanatics.com/cheapest-cell-phone-plans.html into your web page, you will find MY service provider (rated #1, by the way) along with 5 or 6 others.
Please note, if you DO not have access to wi-fi, then these plans are a bit less desirable - but still about half of what you are currently paying.
I used to have about 80% coverage with Vzn in my home...I now have 100% with my new provider.
I used to NOT have data with Vzn cause it was too expensive...I now have unlimited data - EVERYWHERE I travel.
To compliment my provider, I have yet to pay the full $25 per month - because I get a $20 credit everytime a person whom I referred to my provider signs up...BOTH get a $20 dollar credit. In otherwords, I have been paying (for 3 months now), $5 per month for unlimited everything on my MotoG (#1 or 2 rated smart phone).
Just wanted to share that you have done great!! and you can do better!!
Your son and hubby can do $10 per month each for unlimited everything (data via wi-fi only).
Congrats on your progress - and looking forward to you doing even better!
Jim

Blackberry Curve 8350 Broken, customer service refuses to be of any assistance.

I upgraded to a blackberry curve about 9 months ago. It was defective from the start, I brought it in two weeks later and got another curve. This is the phone I have now. It also never worked properly, but they could not "duplicate" it in the store and therefore they refused to replace it. A few months after that, the alarm/calendar refused to function properly, or at all for that matter, messages and emails are not deliver until midnight, and people on the other line can hardly hear me...But of course the sales reps cannot seem to notice any of this in the store.
So flash-forward to a week ago- my screen looses half the color and is now almost 100% white. Great! Now they can see it in the store. But oh wait.....I can't get a new phone because I have had this one for too long.
I used my upgrade and paid for a new phone, and I have yet to receive a working phone. I have been with Verizon for TEN years and I am appalled that Verizon will not credit back my upgrade since they SOLD me a defective phone TWICE. There CS is absolutely horrendous and they clearly do not value there customers or have any faith in the products, since they refused to stand behind them.
Now I will be receiving a refurbished phone. I had to do this when I had the pearl, and had to deal with SEVEN refurbished phones from Verizon, all were defective upon arrival. Once our contract is up we will be canceling all 5 lines we currently have with Verizon.

km000 wrote:
I upgraded to a blackberry curve about 9 months ago. It was defective from the start, I brought it in two weeks later and got another curve. This is the phone I have now. It also never worked properly, but they could not "duplicate" it in the store and therefore they refused to replace it. A few months after that, the alarm/calendar refused to function properly, or at all for that matter, messages and emails are not deliver until midnight, and people on the other line can hardly hear me...But of course the sales reps cannot seem to notice any of this in the store.
So flash-forward to a week ago- my screen looses half the color and is now almost 100% white. Great! Now they can see it in the store. But oh wait.....I can't get a new phone because I have had this one for too long.
I used my upgrade and paid for a new phone, and I have yet to receive a working phone. I have been with Verizon for TEN years and I am appalled that Verizon will not credit back my upgrade since they SOLD me a defective phone TWICE. There CS is absolutely horrendous and they clearly do not value there customers or have any faith in the products, since they refused to stand behind them.
Now I will be receiving a refurbished phone. I had to do this when I had the pearl, and had to deal with SEVEN refurbished phones from Verizon, all were defective upon arrival. Once our contract is up we will be canceling all 5 lines we currently have with Verizon.
Did you use this upgrade to purchase the same type of phone? Why didn't you try a different one if all the BB Curves you received were defective?

My trial version of dreamweaver won't open... Please help as the people from customer service refuse to! :(

I downloaded a trial version of dreamweaver. It worked for a
few days, then stopped working. When I click on the desktop icon it
loads and asks me if I want to continue with my trial (29 days
left) or enter serial number. When I click continue with trial a
"Dreamweaver 8" banner comes up (indicating it is loading) then it
closes. I phoned technical support and wasn't able to get through
several times. When I finally did (after 45 minutes) the conclusion
they gave me was that THEY COULD NOT HELP ME FOR "FREE" because it
was a trial version. I really want to learn this program and would
really appreciate any help. I also checked out the dreamweaver
download trouble-shooting page and tried a few things which did not
seem to help. My computer is fairly new and has more than enough
memory (160G or so?).
THANK YOU SO MUCH FOR ANY HELP!

I'll try. What are your machine specs. You say 160G of
memory? I am
assuming you mean a 160 gb hard drive. That is not memory.
How much RAM do
you have? What operating system are you running?
Did you download the trial from the Adobe site? Do you have
antivirus or
firewall software that might be blocking the program?
Nancy Gill
Adobe Community Expert
Author: Dreamweaver 8 e-book for the DMX Zone
Co-Author: Dreamweaver MX: Instant Troubleshooter (August,
2003)
Technical Editor: DMX 2004: The Complete Reference, DMX 2004:
A Beginner''s
Guide, Mastering Macromedia Contribute
Technical Reviewer: Dynamic Dreamweaver MX/DMX: Advanced PHP
Web Development
"Catherine Lalonde" <[email protected]>
wrote in message
news:epc33v$93o$[email protected]..
>I downloaded a trial version of dreamweaver. It worked
for a few days, then
> stopped working. When I click on the desktop icon it
loads and asks me if
> I
> want to continue with my trial (29 days left) or enter
serial number. When
> I
> click continue with trial a "Dreamweaver 8" banner comes
up (indicating it
> is
> loading) then it closes. I phoned technical support and
wasn't able to get
> through several times. When I finally did (after 45
minutes) the
> conclusion
> they gave me was that THEY COULD NOT HELP ME FOR "FREE"
because it was a
> trial
> version. I really want to learn this program and would
really appreciate
> any
> help. I also checked out the dreamweaver download
trouble-shooting page
> and
> tried a few things which did not seem to help. My
computer is fairly new
> and
> has more than enough memory (160G or so?).
>
> THANK YOU SO MUCH FOR ANY HELP!
>

HP wins the award for worst customer service

I placed an order for an HP laptop dv6t quad edition on the 22nd of march 2011. HP graciously charged my card and took the money out on the 24th of march. The tentative shipping date they gave me was for the 5th of April. I waited till the 6th and since there was no movement on the order status, I decided to call and guess what. The highly (in)competent customer service team couldnt answer why the order was delayed and since the phone line was so choppy I asked them to call me back. They however did not. I had to call them after 30 mins and again request the same information. After learning that nothing was going to happen to the order for the next few days, I requested them to cancel. Now the fun starts, The claim that they can raise a cancellation request but cannot confirm it, There is a possibility that the product might be shipped soon and if it does, it becomes my responsibility to ship it back to HP. More over as per the customer service, it will take 24 to 48 hours for final cancellation and another 3 to 5 business days to refund my amount. Well that is not the end of it, I get another email that evening informing that the shipping is delayed by a week and it might take a maximum of 10 days and if I choose to cancel it, I need to call the customer service team and raise a request. This ticked me off and I called them again to confirm why my order hasnt been cancelled even after they knew that the product was not completed. They go on yapping for half an hour and finally I lost my patience and requested to speak with the manager. They would not let me speak and kept telling me that they will try and find the manager but they cannot confirm if the manager is available. Well after me standing on my ground the manager finally gets on the phone, Introduces herself and then gives me the whole attitude again. On top of everything the manager tells me that HP has not charged my card and its on hold with my bank, Fortunately I did check with my bank and they did inform me that the amount was deducted on the 24th and it was not on hold. After I mentioned this to the manager her story changed and she agreed to expedite the cancellation but still it would take 24 to 48 hours. I seriously think HP should stop advertising for products that they cannot produce and ship on time. Unfortunately I did work with HP and its sad that this company is going down south, way down. Pathetic.. that is all I can say.

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.
http://welcome.hp.com/country/us/en/wwcontact_us.html
If you have other questions and concerns, please feel free to send me a private message.
MrMatthew - HP Support Forums Moderator
Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.

Zen Touch and Rhapsody to Go...Customer Service v. D

I recently bought and returned two CZ micros, both developed firmware problems. Kinda dissillusioned--a bright spot--absolutley top notch customer service. Then I went to Dell for a DJ 20, had a few problems and going through their customer sevice was quite an adventure. CZ was so great about my problems that I thought, well, lets give it one more shot, so I've bought a CZ touch. My question--when I get it will I need to do firmware upgrades to get on to Rhapsody to Go, as I did w/ the micro. Once again, customer (and tech, too) support has brought me back!

First off the Zen Touch does not have the firmware update to support Rhapsody To Go, or any subscription services. So your out of luck right there.
And yes I know first hand how Dell can be with their customer service, I have read many complaints and many positi've things, its just like any company really....

I AM SO ANNOYED WITH VERIZON CUSTOMER SERVICE, Router Issue

So i upgrade to 75/35 and immediately don't get more than 45-65 downstream, heavy fluctuation. I power cycle the modem. It immediately pegs out to 84.2 down. Thinking it was a one off and all is good I leave it.
Couple hours later the speed goes back to the initial. Power cycle again and it maxes out again. Call Verizon and Tech support have me reset router (Westell 9100em) and the ONT. All seems good.
Couple hours again back to the same thing.
Call back Verizon the next day and the next tech says that the Westell may not be able to handle the speeds and says I should speak to customer service about getting an Actiontec Router instead.
They transfer me and customer service refuse to send it only if I pay money for it. The only way for me to get another model is for me to have a tech come out and swap it out. I am currently on hold trying to get that scheduled....
I just wish Verizon would own up to the issue.

If It's Been Less Than 60 Days Since The Port Out Happened,
You Should Be Able To Port That Number Back In.
However You Would Need The Wireless Account Information Of The Account Where The Number Is Currently Active.
Such As The Acct #, Last 4 Of Social, Passcode, Etc.
It Might Even Be Possible To Reinstate The Next Agreement.
You Can Call Customer Service And Request To Talk To The Winback Team.

Customer Service lied??????

I was chatting with Customer Service on Friday 2/28/2014, and was told that I can give up my unlimited data (wife has smart phone with 2gb data which was signed on December 2013) and get 10GB for just $50 instead of the $100.00. According to her, this is the Verizon Maxx plan that just came out on, and that would make the cost to 2 smartphones $130.00 a month 2/13/2014.
When I called in, nobody knows what I am talking about.
So, did the customer service lie to me? I am so fed up and ready to switch to AT&T.
I have the Realtime Session ID number if the Admin or Verizon Customer Service want to take a look at it.

http://www.phonearena.com/news/Verizon-Max-plan-to-offer-6GB-for-30-to-wean-unlimited-data-users-onto-a-tiered-plan_id46710
You get 8 GB and wife has 2 GB equals 10 GB of data. Read the above link.
Good Luck

CUSTOMER SERVICE/ FINANCIAL SERVICE COMPLAINT

I have literally attempted to make a payment via phone 3 times this morning. I have been blocked from making online payments because my secondary line person made 2 payment promises and they bounced. I was asked by KINAYSHA WITH FINANCIAL SERVICES to repeat my name when I called the first time and I did . She then whispered something and when I asked what she said-she put me on hold. I waited a while then called back. Well, I got KINAYSHA again. She did not waste any time in putting me blindly on hold again without telling me. My question is WHY IS IT SO HARD TO MAKE A PAYMENT. FURTHERMORE, I GET ON HERE TO COMPLAIN AND ALL IF THE DIRECTIONS TO SEND AN EMAIL THROUGHT THE WEBSITE ARE NON-EXISTENT. THERE IS NO WAY TO MAKE A COMPLAINT ABOUT SERVICE VIA EMAIL AND LIVE CHAT. I CANNOT LEAVE MY JOB TO CALL AND PLAY ONT HE PHONE WITH VZW REPS. THERE ARE MOST OF US WHO FIND WEB USE TO BE MORE CONVENIENT BUT THE TOOLS ARE NOT AVAILABLE TO DO SO ON THE WEBSITE. IVE NEVER HAD SUCH A HARD TIME MAKING A PAYMENT. IF I AM LATE YOU GUYS CALL ME 25 TIMES A DAY. WHAT IS THE PROBLEM HERE THAT I HAVE TO MAKE A BLOG POST BECAUSE I AM SO FRUSTRATED. I AM A LOOOOONG TIME CUSTOMER AND FORMER EMPLOYEE. IR EMEMBER THE METERICS THAT I HAD TO FOLLOW IN CUSTOMER SERVICE WHEN I WAS THERE 6 YEARS AGO AND THEY WERE DIFFICULT. WHAT HAPPENED TO THE CUSTOMER SERVICE STANDARDS AT VZW ?!?!?! I HAVE A PHONE THAT IS CURRENTLY OUT OF CONTRAT AND I HAVE BEEN LOATHE TO RENEW AND GET A NEW PHONE AND THIS DEFINITELY REMINDS ME WHY .

First off stop replying in all caps. And because of what another on your account did via not paying the bill it is them you should be having the conversation with. Fortunately I pay my bills on time or before time, every time!
The stores will take a payment. They cannot refuse a payment under state laws.
Financial Service must also take payments via credit or debit cards.
And don't come on here calling people "illiterate" your the one responsible for anything or anyone on your account.
In this case keep calling until the phones are shut off completely.
No need for nasty comments when someone trys to assist.
Good Luck

Yet Another Customer Service Complaint

For at least the past ten years, I have been a Verizon Wireless customer, & until recently, I have never had an issue with the company. Their plans have great pricing, the coverage in my area is impeccable, & the representatives in the store have always been more than willing to meet customer satisfaction.
Until recently, that is. Last year, I upgraded my phone to the LG Rival, after my LG EnV was clearly out of date & useless to me. This is where the issues begin. Clearly, like any young adult, I purchased the insurance on the phone since accidents & loss are bound to happen. By the time summer rolled around, my Rival was having extreme software issues, due to no fault of my own. The phone would often freeze, the screen would glitch out, resembling a TV static screen, the phone would underline random words in red, it wouldn’t hold a charge, the phone would shut off or restart itself for no reason or in the middle of a text or phone call, or it would completely shift the screen to the left or right so that only half of the screen was visible.
I took it into the store of course & was informed that the insurance program had switched over to Asurion, & I would have to file a claim with them & wait the specified number of days for a new [aka refurbished] phone to arrive in the mail. Fine, I could deal with that, three days wasn’t too long of a wait to continue to deal with the piece of crap I was holding in my hand.
My refurbished phone arrived, I shipped the old one back to them, & all seemed well. Until two weeks later, when the refurbished phone started showing the same symptoms as the first. First the charge started failing to hold. Next came the shutting off & restarting, followed by the screen shifting. Once again, I returned to the store. Went through the same motions, filed the claim, waited three days, & was once again gifted with a refurbished version of the EnV.
Can you guess what was happening two weeks later? I’m sure you can. I went through this five times. *Five*. By the fifth time, they were completely disregarding what information I was giving them in the store, & had simply started shipping a new battery pack. Through November & December, I was in the store every few days, sometimes multiple times a day, seeing as I was not the primary phone holder or account holder. I was continually given attitude, shifted from person to person, & blown off.
I’m used to this kind of treatment. I’m a twenty-one year old female with a mohawk, facial piercings, & tattoos. In the beginning, never once was I rude, irate, or anything other than courteous, laying out my plight in brief & to-the-point conversations, & simply asking for help. Towards the end, I had started making it clear that I was sick of being [Edited to comply with Terms of Service] around, that I was a long-standing customer who until recently had no issues with their service, & that I expected the situation to be remedied. What kind of service was I paying for anyways?
It finally boiled down to I could either cancel my contract early, having to pay the fees, or I could buy a new phone at my own expense. My mother, who is the account owner, had finally had just as much as I had, & went into the store with me. Just as I had before, she laid out our problems, was calm with a business-like manner, & wouldn’t you just know it, she was treated much more receptively than myself & offered a different array of options. We ended up using the up-grade available on her line to acquire a Kin-Two for myself, since the available free Wi-Fi at hot spots was something that would [hopefully] end some of the hidden fees I had been receiving with my Rival. We extended our contract & once again purchased insurance on the device.
A little over a month ago, on January 19th, we were once again hit with a larger-than-expected bill due to data charges. I will accept this as my fault; a little too much status-updating. She called customer service to have a data plan added to my phone. All should be just fine, correct?
On February 4th, I was at a club with some friends & my phone was misplaced. Whether it was taken, slipped from my pocket, sat down somewhere, the reason is irrelevant. Point is I didn’t have it. We contacted Ansurion to file the claim, & they would not accept it. According to their records, on January 19th, the insurance on my phone was canceled, the same day we had the data plan put on it. We were told to contact Verizon. After doing so, we were informed that they couldn’t name the representative for us who canceled the insurance, because their system does not keep those kind of records. Now began the telephone shifting, from one representative to another as they very nearly refused to let us speak to a supervisor as requested. All we wanted was the insurance reinstated on the phone so that I could get another Kin-Two.
They informed us that they no longer sold the Kin-Twos, nor did they have any refurbished ones in stock. They said that if they re-instated the insurance [which we would have to pay for] they couldn’t guarantee what phone would be sent, but that I would receive a new phone. No, I didn’t want to be sent a phone that would require a data plan simply to work, nor did I want some outdated phone that would just continue to glitch out a few weeks after receiving, as was clearly the issue in the past. They recommended we call our local store to see if they had any Kin-Twos in stock.
Guess what our final options were? After speaking to the representative there, we were told that we could either purchase a new Kin-Two in the store at $430. Excuse me? I only paid $75 for the phone to begin with. Next option. I could wait until May when another of the lines under our names was eligible for an upgrade. Going four months without a phone? Not happening. Or, we could purchase a different phone, once again at our own expense.
I will admit that by this point, the two of us were pretty peeved. We asked what the cost would be to simply cancel the contract & take our business else where. $95 to cancel just my line, $365 to cancel all three lines. Both options were cheaper than buying a new phone, new insurance & extending my contract once again. Now, I know what some of you out there are thinking.
“You were given multiple options to work with, & you chose to disregard each option.”
With the experience & treatment I have received in the past year, & how often I have had to threaten to cancel my contract in order to receive any kind of help what-so-ever, so be it. I would rather pay $95 dollars & take my business elsewhere - say MetroPCS or Cricket where you can get unlimited everything for less than $50 a month. I’m not going to make my family suffer through the cancellation fees & start-up fees elsewhere since they both adore their phones & have no issues with them.
That doesn’t mean that I am not greatly **bleep** off, insulted, & dissatisfied with what I have had to deal with. I don’t know exactly what policy changes have been made within the company from recent mergers & such, but the website’s claim of “Expect the best customer service at every turn from our employees,” is complete & utter rubbish. The customer service we have dealt with in the past few months has been nothing but, & excuse my French, complete **bleep**.
I *will* be cancelling my contract & taking my business elsewhere, & you can bet I will be informing anyone thinking of switching to Verizon of my experience. Friends of mine have been dropping Verizon left & right due to the fact that just because you offer great coverage & plans, doesn’t mean that you can treat the people paying you their money each month like trash. For those who continue to adore Verizon, just wait.

Absolutely Horrible Customer Service - both in the store and the 800 number.
My phone quit working - not my fault. I was suppose to get a replacement overnight and if for some reason it didn't arrive overnight, I was assured that it would be delivered Saturday. Today is Monday, no phone. They put the wrong address on the shipping form and they don't know when I will get it.
They won't send another one because there is a phone out there and they have to get it back first. They know I don't have it. Ridiculous!
Why don't they have replacement phones in the store. Option 1: phone breaks, go to store and get replaced same day. Option 2: phone breaks, wait for phone to arrive in mail and hope it is the next day. One is more convenient for the customer and the other is more convenient for Verizon. Seriously - It's not brain surgery.
The lack of concern among the 3 Verizon employees I spoke with was unbelievable. "This is just the way we do things. There is nothing I can do to help you." The store manager doesn't know how Verizon's replacement service works or how long it takes for them to notify FedEX to correct the delivery mistake and get the phone to me! "I can't control FedEX." No but you're the reason they delivered the phone to the wrong address. Rep had the nerve to tell me he would "correct the address mistake IF I wanted him to." Under what circumstance would I not want him to????? Absolutely, no acceptance of responsibility!!!
Cell phone companies should not be allowed to require two year contracts but should have to provide month to month service. They KNOW they don't have to treat you well or provide service with these long term contracts. They know you have no recourse.

Customer Services Refused to Take my Complaint

Similar Messages

Maybe you are looking for