Customer service: Measuring Points&counters

Hi,
Can any one explain me the Use of Warranty counters, Measuring Points , Measurement Document and & reading . How are they interconnected in service processing.
With Regards
Aswin

Hi,
In case of Counter based warranty - hope u have mentioned warranty counter in config and in master warranty BGM2 while assigning the performance or time based counter , u will mention Warranty counter value , this determines the end dates/values of counters , ex :- If warranty is for 600KM , here u will mention 600KM ..,
In IE02 u will assign this master warranty and assign the start date , if ur master warranty is correct u will get GREEN tick mark , if u click that u will find the details,
If ur having more warranty counters, u can further maintain AND/OR relation between them.
For performance based warranty counters u have to enter the inital reading ..& in IE02 ->Master warranty details system will show warranty counter end value .. , so if notification is created in this time system will give pop up , if ur warranty reading is 600KM then system will not give any warranty pop up ..
Similarly for time based warranty counters also ..where system time is taken as reference ..
regards
pushpa

Similar Messages

Measuring points & counters......................,

hi everyone,
could you tell me indetail about measuring points and counters....
what is difference b/w measuring point and counter ....?
and what is the use with the measuring position and target value...
and what is the effect if we select the measpoint is counter text box at initial screen..(t.code: ik01)
plz share any information which u have..... if u dont mind
thanks in advance.....
regards,
gunnu

Hi,
Measuring Point & Counters are used to capture the Important Parameters which should be captured on periodical basis.
Measuring Position => This is Number or Description which is used to describe the Measuring Point.
Target Value => Ideal or recommended Value for that measuring point
Measuring Point is Counter => If you want to define ODO meter reading, that kind will be counter.
Please go through some of the links.
reg: measuring point creation and measuring point counter creation
Re: Counters ans measuring points
Re: Meas point & counter
Regards,
Maheswaran.
Edited by: Maheswaran.K on May 5, 2011 10:41 AM

Measuring Point / Counter button

Hi,
How to hide / display Measuring point & Counters button in Header data of Reference Functional Location(IL11).(Organisation data).
Thanks & Regards,
Santhosh

Dear Santhosh,
Try with Screen variant(SHD0). Else, you can achieve this by implementing a proper BAdi/Enhancement, if there is one.
If not, you can achieve this by modification, but, it is not recommended by SAP.
Please check this sample program from other thread to find BADI and enhancement for a given transaction code. You just need to create a custom program in your system by cut and paste below codes.
REPORT ZTEST.
TABLES: TSTC,
TADIR,
MODSAPT,
MODACT,
TRDIR,
TFDIR,
ENLFDIR,
SXS_ATTRT ,
TSTCT.
DATA: JTAB LIKE TADIR OCCURS 0 WITH HEADER LINE.
DATA: FIELD1(30).
DATA: V_DEVCLASS LIKE TADIR-DEVCLASS.
PARAMETERS: P_TCODE LIKE TSTC-TCODE,
P_PGMNA LIKE TSTC-PGMNA .
DATA: WA_TADIR TYPE TADIR.
START-OF-SELECTION.
IF NOT P_TCODE IS INITIAL.
SELECT SINGLE * FROM TSTC WHERE TCODE EQ P_TCODE.
ELSEIF NOT P_PGMNA IS INITIAL.
TSTC-PGMNA = P_PGMNA.
ENDIF.
IF SY-SUBRC EQ 0.
SELECT SINGLE * FROM TADIR
WHERE PGMID = 'R3TR'
AND OBJECT = 'PROG'
AND OBJ_NAME = TSTC-PGMNA.
MOVE : TADIR-DEVCLASS TO V_DEVCLASS.
IF SY-SUBRC NE 0.
SELECT SINGLE * FROM TRDIR
WHERE NAME = TSTC-PGMNA.
IF TRDIR-SUBC EQ 'F'.
SELECT SINGLE * FROM TFDIR
WHERE PNAME = TSTC-PGMNA.
SELECT SINGLE * FROM ENLFDIR
WHERE FUNCNAME = TFDIR-FUNCNAME.
SELECT SINGLE * FROM TADIR
WHERE PGMID = 'R3TR'
AND OBJECT = 'FUGR'
AND OBJ_NAME EQ ENLFDIR-AREA.
MOVE : TADIR-DEVCLASS TO V_DEVCLASS.
ENDIF.
ENDIF.
SELECT * FROM TADIR INTO TABLE JTAB
WHERE PGMID = 'R3TR'
AND OBJECT in ('SMOD', 'SXSD')
AND DEVCLASS = V_DEVCLASS.
SELECT SINGLE * FROM TSTCT
WHERE SPRSL EQ SY-LANGU
AND TCODE EQ P_TCODE.
FORMAT COLOR COL_POSITIVE INTENSIFIED OFF.
WRITE:/(19) 'Transaction Code - ',
20(20) P_TCODE,
45(50) TSTCT-TTEXT.
SKIP.
IF NOT JTAB[] IS INITIAL.
WRITE:/(105) SY-ULINE.
FORMAT COLOR COL_HEADING INTENSIFIED ON.
Sorting the internal Table
sort jtab by OBJECT.
data : wf_txt(60) type c,
wf_smod type i ,
wf_badi type i ,
wf_object2(30) type C.
clear : wf_smod, wf_badi , wf_object2.
Get the total SMOD.
LOOP AT JTAB into wa_tadir.
at first.
FORMAT COLOR COL_HEADING INTENSIFIED ON.
WRITE:/1 SY-VLINE,
2 'Enhancement/ Business Add-in',
41 SY-VLINE ,
42 'Description',
105 SY-VLINE.
WRITE:/(105) SY-ULINE.
endat.
clear wf_txt.
at new object.
if wa_tadir-object = 'SMOD'.
wf_object2 = 'Enhancement' .
elseif wa_tadir-object = 'SXSD'.
wf_object2 = ' Business Add-in'.
endif.
FORMAT COLOR COL_GROUP INTENSIFIED ON.
WRITE:/1 SY-VLINE,
2 wf_object2,
105 SY-VLINE.
endat.
case wa_tadir-object.
when 'SMOD'.
wf_smod = wf_smod + 1.
SELECT SINGLE MODTEXT into wf_txt
FROM MODSAPT
WHERE SPRSL = SY-LANGU
AND NAME = wa_tadir-OBJ_NAME.
FORMAT COLOR COL_NORMAL INTENSIFIED OFF.
when 'SXSD'.
For BADis
wf_badi = wf_badi + 1 .
select single TEXT into wf_txt
from SXS_ATTRT
where sprsl = sy-langu
and EXIT_NAME = wa_tadir-OBJ_NAME.
FORMAT COLOR COL_NORMAL INTENSIFIED ON.
endcase.
WRITE:/1 SY-VLINE,
2 wa_tadir-OBJ_NAME hotspot on,
41 SY-VLINE ,
42 wf_txt,
105 SY-VLINE.
AT END OF object.
write : /(105) sy-ULINE.
ENDAT.
ENDLOOP.
WRITE:/(105) SY-ULINE.
SKIP.
FORMAT COLOR COL_TOTAL INTENSIFIED ON.
WRITE:/ 'No.of Exits:' , wf_smod.
WRITE:/ 'No.of BADis:' , wf_badi.
ELSE.
FORMAT COLOR COL_NEGATIVE INTENSIFIED ON.
WRITE:/(105) 'No userexits or BADis exist'.
ENDIF.
ELSE.
FORMAT COLOR COL_NEGATIVE INTENSIFIED ON.
WRITE:/(105) 'Transaction does not exist'.
ENDIF.
AT LINE-SELECTION.
data : wf_object type tadir-object.
clear wf_object.
GET CURSOR FIELD FIELD1.
CHECK FIELD1(8) EQ 'WA_TADIR'.
read table jtab with key obj_name = sy-lisel+1(20).
move jtab-object to wf_object.
case wf_object.
when 'SMOD'.
SET PARAMETER ID 'MON' FIELD SY-LISEL+1(10).
CALL TRANSACTION 'SMOD' AND SKIP FIRST SCREEN.
when 'SXSD'.
SET PARAMETER ID 'EXN' FIELD SY-LISEL+1(20).
CALL TRANSACTION 'SE18' AND SKIP FIRST SCREEN.
ENDCASE.
Alternatively, you can do the following:
1. For what ever transaction u want the enhancement .. just check for the System-->status (menu) and find out the PROGRAM name....
2. Double click on to the program name and go inside the program (Abap editor)
3. Search for "Call Customer-function " ... and u'll get some search results .. If u get results then u have enhancement in that tcode .....
4. Then it actually calls a Function module .... copy the Function module name .... go to SE80 (object navigator) click on "Repository Information system" then Customer Enhancements .... Give the Function module name in the "Components" field and click Execute ....
ull get a list of Enhancements related to that Componene....
5. Choose which ever enhancement will suit ur business need ..
6. Go to CMOD... create a project .... assign ur enhancement ... and then code ur logic.... activate ur enhancement in CMOD ....... Ur Buisness need will be solved...
For a user exit......
Finding whether there is any User Exit or not for tcode VA42
1. For what ever transaction u want the user exit .. just check for the System-->status (menu) and find out the PROGRAM name.... ( The program name would be for our scenario "SAPMV45A" )
2. Double click on to the program name and go inside the program (Abap editor)
3. Search for the word "USEREXIT" .... u ll find all the user exits in the search result .. and find ur's then ...
Reward points if this is helpful.
Regards,
Naveen.

Customer service (sap - sd) very urgent

hi sap gurus,
i would like to know the customer service process.Could any one send the material for customer service?
Points would be rewarded....
Thanks in advance...

Dear Nagesh,
Building Block Guide for Customer Service:
http://help.sap.com/bp_bblibrary/500/html/J13_CSPM_EN_IN.htm
General Settings for CS
Maintenance planning plant
Maintenance planning plant to maintenance plant
Values for component item categories
Value for current date as basic date
Values for units for operation
Value categories
Cost elements to value categories
Cost key figures
Version for cost estimates for orders
Employees responsible for work centers
Warranty types
Warranty counters
Material groups
Account groups and field selection for customer
Master Data
Characteristic warranty period
Warranty
Work center
Maintenance strategy
Material
Customer Service enables you to plan and manage a wide range of service scenarios. It includes functions for processing:
Service notifications
Warranties
Service orders
Service contracts
Service quotations
Repair orders
http://help.sap.com/saphelp_erp2005/helpdata/en/3b/02953401024735e10000009b38f83b/frameset.htm
Customer Service (CS) draws on functionality from different SAP application components, in particular Plant Maintenance (PM) and Sales and Distribution (SD). For example, CS involves the planning and processing of external services, such as contracts for the maintenance and repair of equipment that a customer has either bought or rented. Maintenance planning and servicing is managed in PM; in SD you can create and maintain the relevant service contracts. Contract-related charges that are incurred in PM are passed on in the form of requests for billing in SD.
In Returns and Repairs Processing, you will find a diagram showing the typical events in the day-to-day world of customer service. It also illustrates the interplay within Customer Service of SD and PM functions.
In the following sections, you will find information on the Customer Service functions in Sales and Distribution.
Do not post duplicate threads.
Regards,
Naveen.

Measuring points check in IE01 / IE02

Dear all,
When user create or change an Equipment (IE01 / IE02) , the user should input field in Measuring points/counters.
Is there any Exits or BADIs for this transaction.
Thanks,
Ikrar

Hi,
Read the documentation of customer exit component EXIT_SAPMIEQ0_001.
In program SAPMIEQ0 (Equipment change), on click on save button:
1) In you customer exit, read data from measuring points program, i.e. check LIMR0TOP include of function group IMR0 to identify the internal table / structures that contain the data for measuring points in program SAPLIMR0 screen 4110. This way you would come to know if the user has entered data for measuring points. If not, error out.
you can use the syntax using field symbols to read data from other program:
Sample code (not related to measuring point program.
DATA : var1 TYPE char25 VALUE '(SAPLIMSP)ISSM[]'.
DATA : var2 TYPE char25 VALUE '(SAPLIMSP)SCRGNTAB[]'.
FIELD-SYMBOLS: <fs_issm> TYPE ANY TABLE,
<fs_grtab> TYPE ANY TABLE.
ASSIGN (var1) TO <fs_issm>.
ASSIGN (var2) TO <fs_grtab>.
Best Regards,
Shyam
Edited by: Shyam Khemani on Jun 15, 2011 11:58 AM

The lies that customer services reps tell you.

My horrible experience with Verizon customer service today, 3 different representatives completely lied to me and told me 3 different instructions on how to get the new iPhone 6 plus which resulted in me losing my whole day for nothing. Only to have a Verizon customer service supervisor tell me that there was no records of any of my conversations with any of these customer service reps. Needless to say as a customer I am so unhappy with the way I have been treated and lied to that I don’t even feel safe keeping my service with Verizon. I am afraid and that the next time I call with a question I now have no trust in anything that a Verizon customer service rep tells me. Read the below for details in my awful and exhausting expertise with Verizon today.
Today I went down to the Apple store to edge up my phone to the new iPhone 6 Plus. If you are told that you can do this as well think again. I know Apple has restricted when the new phones are available for the cell phone providers but they should have thought of a way for customers to more easily get phones through the Apple store since they don’t have it. To start this story off I had pre ordered the new iPhone 6 plus back in the beginning of September which I was going to have it shipped to the address I was living at. The pre order was not going to make it to me until October 28. Well last week I had to move and needed to change my shipping address. So when I called Verizon they said that they would have to cancel my order and re do it all over again in order to change the address, this sent my shipping date of the pre order back to October 31. I then asked if I were to find the phone at the Apple store sooner could I cancel this order and get it there. I was told that I would be able to go into the Apple store and get the phone if they got it in stock before I received my pre order. This morning I attempted to do exactly that. I called the Apple store to see if they had the iPhone 6 Plus in stock and they did, which has been hard to find lately. I then proceeded and called Verizon to cancel my pre order and ask about how I would go about getting my phone at Apple. The person I talked to said that when I got to the Apple store and got my phone and before I paid all I need to do was call Verizon back and that they would work out a way to pay my remaining balance on my edge phone. I then drove 20 miles to the Apple store and did what I was told and called Verizon when I got there, they said that what the other person from Verizon said was not true. This new person told me what I had to do now was go to the Verizon store and pay my remaining balance and turn my phone in. Then I would be able to go back to Apple and get the new phone and keep my edge plan. At this point from talking to many people with Verizon and having to re explain what I was try to do, I asked this guy to put a note in my account of what he told me. This way when I got to the store they would know what I was trying to do. So I drove 5 miles back from where I came and got to the Verizon store, not a dealer the actual store, and talked to a sales associate who then told me there wasn’t a way for them to do what the guy on the phone said they could do. I was told by this sales associate and a manager that their system would only let me pay my remaining balance singularity, that the only way their system would let me pay my remaining balance to edge up was if I was getting the phone through them at the Verizon store. This didn’t make any since to me because I was still getting my plan though Verizon just not through that particular store. I began to get a little upset and told the sales associate to call Verizon and ask them what to do because every person I talked to on the phone though Verizon told me that I would be able to get my phone at Apple and edge up. They didn’t call at first instead they kept trying to get it to work though their system. The manager then told me again that they couldn’t do it and I insisted that they call Verizon and figure this out because I have driven so far and canceled my pre order to trade in my phone and now I am being told I cant. The manager then walked away and told his sales associate to call them. After waiting another 20 minutes for Verizon to answer the two associates talked about what I was trying to do and this new person on the phone wanted to talk to me. She made me explain my story all over again what I was told and a what I was trying to do and she said that what the people at Verizon store said was true and that they don’t know what the other people were talking about and that I can’t pay my remaining balance on my phone do I could edge up and get my phone at the Apple store. I told her then why has everyone been telling me I can, she said I don’t know, I told her that wasn’t good enough. By this time I was really upset and started to raise my voice a little bit. I have worked in the customer service industry for over 10 years and I know that when a customer is yelling at you it’s a bit unnerving. So I kept my cool as much as I could and didn’t swear or anything. I merely made my point that this wasn’t right and that I felt much abused as a customer. There is no reason why I should be lied to by more than one person, if I would have known that I couldn’t at first then I would have been just fine waiting until the end of October to get my pre order. Though I got so excited that the Apple store had the phone that I wanted and that Verizon told me I would be able to go down there and get it and then I rushed through my job, skipped lunch and canceled an appointment to do this just to find out I was lied to and sent on a wild goose chase, this just wasn’t right. While I had the latest person on the phone I asked if my calls have been recorded and noted to see if there was any documentation as to what I have been told and she said no there wasn’t, I told her that this was unacceptable from a customer service stand point. So I left the Verizon store really unhappy, upset and empty handed. The impression I got from both the sales associate from the store and this new person on the phone was that they wanted to make sure that the money I would pay for the phone went to them and not someone else. Which is poor customer services ethics. Also I lost my place in line for the pre order and would probably have to wait even longer to get it. So now I am beating if I should just cancel my line and get the phone through a different provider that won’t send me through the ringer when I call customer service.

I had the same exact thing happen to me. I can't believe the lies these customer service people are told to tell yiu

Measuring Points extraction

Hi all,
Im trying to use the PM_MEASUREMENT DataSource. It works pretty well with Measuring Points linked to Functional location. However, I have some Measuring Points that are linked to Equipments and those Equipments have no connection to Functional Location. For these Measuring Points no data is being extracted at all.
Is there any restriction with the DataSource PM_MEASUREMENT that makes it only to extract data for Measuring Points linked to Functional Location?
If not, does any of you have any idea about what is going on here?
Thank you very much,
Claudiomar

Thanks for your replies.
Saurabh: High volumes of serialized products are produced that are serviceable under warranty.
We are creating Serial Numbers for each model of the Product. We can attach Master Warranty and capture Warranty period for each Serial Number. But for creating Measuring Point / Counters, I have to generate an "Equipment Number" (via the Equipment View) for each Serial Number. If it is possible to do the same without creating Eqpt Num it will help.
Pete: I checked that link you had shown. But in T Code IQ01, I find Serial Number is not figuring in the list "Measuring Point Object (Obj.Categ. in Gen.Status Management)" and there is no IMG set up for this.
Request clarifications pls.
Thanks.
Raj

What are the avlble methods to Measure Quality of Customer Service in SAP

Hi
We are in Retail business, and I would like to know what are the available methods to measure the Quality of Customer service in SAP CRM. Help us to get the required information?
Best regards

Venkat,
there are two aspects to this :
1. The overall philosophy ( for want of a better word ) of QOS for any service - there is a lot of thought that has gone into measuring QOS for a service - hence I would say that QOS is more related to the specific service than the entire domain.
2. Measuring the quality of service in terms of what ? - there are a lot of KPIs for the same some of them could be :
Average time taken to service a customer
Does the customer get all that they want in the store or only some of the items ( partial fill)
Are the products neatly arranged and easy to access
average time taken for the customer to get what h/she needs
customer facilities like parking / childern play area etc
Availability of attendants / helpers for the customer
home delivery
credit options... etc etc and the list could go on endlessly ... as you can see it is very specific to the service being provided and accordingly you will get KPIs for the same.
As for measauring the same - there are umpteen ways to do the samedepending on the place it gets recorded - you can have surveys / web surveys / POS details etc etc - what is it that you are looking for specifically ?
Arun
Hope it helps....
Message was edited by:
Arun Varadarajan

Measuring point-service order

Hi,
I am using measuring point for air compressor for filter replacement after 500 hrs.
I want system to create service order automatically, once measuring point reaches 500 hrs.
Can you please suggest how to proceed.
Thanks and regards
Karthik

i am closing the thread

Equipment Efficiency through Measuring Point and Counters

Hi gurus,
I am planning to get the efficiency of equipment by using Meauring points and counters.
Against an Equipment I have created a Measuring point as counter.
I am capturing Actual output of the machine as mesurment reading.
In order to set the Target output i dont find a solution.
I am expecting from all you guys to give me some solution to set the Expected or standard output against an equipment.
so that i can compare the target vs actual as well as efficiency.

The purpose of measuring points and counters is to genrate call objects at given overflow reading or points I dont think so that they can help in calculating the effiency in a way that this machine perfomence is let say 80% and other one is 70%.
However you can maintain it manualy while entering the measuring points in format of % .
Regards
Iftikhar

Measuring points and counters

Hi all,
Can anyone please tell me the process of how to use measuring points and counters and in which scenario it will be used in plant.It would be great if anyone can tell the process with an example and also how to create measuring points and counters iin SAP as well.
Thanks in advance.
Regards,
Vijay

Measuring points are physical and/or logical locations at which a particular condition
is described - for example, the temperature of coolant in a nuclear power station
after an outflow from the pressure vessels, or the number of rotations per minute of
the rotary blades of a wind-driven power station. Measuring points are located at
technical objects.
Counters are resources that enable you to represent the wear and tear of an object or
the consumption or reduction in its useful life - for example, the mileage indicator of a
motor vehicle or the electricity consumption meter of an electrically-powered system.
Counters are located at technical objects.
You can enter measurement or counter readings for each object to be maintained. This
makes sense if you want to document the condition of an object based on measurement
readings or if the regular maintenance of an object depends on its meter readings.
You can also check these links:
http://www.sap-img.com/plant/recording-measuring-docs-against-work-orders.htm
http://www.sap-img.com/plant/measuring-points-questions-in-sap-pm.htm

VZW Promised No Activation Fee, FAILED and now finger pointing between VZW store & customer service

I signed up for 2 samsung galazy S3 phones at the verizon store where I live. I was promised no action fee since I was an existing customer. I called the store numerous times, when they do answer they tell me to call customer service. When I call customer service they tell me I need to call the store!!
All I get is apologies and NOTHING done to properly credit me back those fees!
This is an outrage and I dont think I can honestly recommend verizon wireless to anyone!! I will be tweeting and blogging about this for along time!!

angryverizoncustomer123 wrote:
Funny joke, but the truth is that I left because of poor coverage where I live. It's out in a rural area where there are lots of horses and farm animals (I am sure you are used to being around those).
Hilarious joke about your farm animals. The truth is I wasn't joking, but now that you have cleared up your reason for leaving AT&T, another question comes to mind.
Why would you return to poor coverage just to save a $30 upgrade fee, especially when AT&T also has their own activation/upgrade fee for contract purchase/renewals?

Verizon Complaint - Harassment, Lack of Customer Service, No Loyalty

After searching long and hard, it appears that there is no place to lodge a formal complaint against Verizon. I saw where an individual was told by a Verizon rep the place to file such complaints is right here in the forums. This seems to be an ineffective place to make such statements. With that said, I write this post with little expectation of satisfaction in remedying the complaint. In fact, I believe that the lack of a formal complaint channel points to the company's unwillingness to address key business points, such as customer satisfaction. Consider this post an indication of one such dissatisfied customer.
As background, I have been a steady Verizon customer for about 12 years (give or take a year). In that time, I have re-signed my contract several times, purchased numerous phones, and have been timely in my payments. I seem to recall even being given a Verizon VIP status which gave me a discount on phone accessories. The fact that most people reading this will have never heard of the Verizon VIP status points to how long I've been with Verizon. My first Verizon phone was the Motorola V60i - top of the line at the time.
Recently the credit card I have on file for auto payment expired. I knew it was going to expire and updated the account with a new card as soon as it came in. Apparently this update did not stick. About two weeks ago, my wife began getting phone calls from Verizon. Each time they called it would be from a different out of region phone number. Each time an automated voice would leave a message about "changes to the account". The calls increased to about 5 per day with several text messages throughout. The first red flag is that her line is a secondary number, whereas mine is the primary. If there was a legitimate change to the account the assumption is that Verizon would call the primary account holder. They did not.
This continued for about a week. The calls and the texts would come during working hours and into the night. I called one of the numbers back. After pressing # to do this and # to do that, I was given a choice. Press 1 to make a payment to the account or press 2 if you have already paid this bill or are planning to pay this bill immediately. Since I had already paid the bill, I pressed 2. The next automated message I received said that they would be expecting my payment within 7 days and the system would be updated to reflect I had made this agreement. Failure to pay the bill would cause an interruption in my service.
My problems-
1. Verizon should not call a secondary number to discuss the bill. Luckily the secondary number was my wife's. What if it had been a teenaged child?
2. Verizon should not engage in such harassing techniques. I have been a loyal customer for over a decade. A simple phone call from a human and I would have happily explained I did update the card, and then paid immediately. It went too far for no reason.
3. As a customer, I should have quick access to a customer rep or another avenue, such as a dissatisfaction form in My Verizon, to outline this in a more conducive manner than simply throwing it into a pile of other forum posts with no sense of direction or expectation of satisfaction.
It is for all these reasons that I am dissatisfied with Verizon currently. I am not currently under contract and I am shopping for another provider. While I'm sure many of my complaints will be found in the other provider, at least I have the satisfaction of taking my dollars to a company that will treat me like a number on a page instead of the misconception that customer loyalty still meant anything. Again, I am not expecting any followup from Verizon, but you have my phone number if you would like to discuss this. After all, a simple call from a human in the first place would have corrected this.
My question to the rest of the forum is, "Am I the only one in this boat?"

JonathanK_VZW,
First, thank you for taking the time to respond to my statement. I appreciate that you took the time to do so.
However, I don't think that your response addresses my concerns. I thought I had paid the bill as explained above. Your financial department acted in a harassing manner by contacting a secondary phone number on my account. Not once did anyone or any automated communication contact my number, the primary account holder. The calls were as many as 5 in a day with several text messages. The voice messages, when one was left, and the text messages simply stated there had been changes made to the account - hardly helpful information. In fact, the limited statement was so cryptic that they were originally dismissed as being spam - a reasonable conclusion considering the amount of spam messages Verizon customers receive concerning "changes to the account".
Luckily, the secondary number your financial department decided to contact was my wife's number. Had it been a child's phone this complaint would have a completely different tone. However, any number of other customers may not be so fortunate. You stated " financial services may try to reach you on an alternate line or a contact number we have on file" as an explanation of this practice. That answer only makes sense if you attempted the primary account holder first. You did not. Not one instance.
You mentioned that the volume of your customers prevents you from giving each one personalized service. I realize Verizon must have an enormous customer base and the sheer volume creates complications that I have not yet considered. May I suggest you make a special effort to show personal customer support to long term customers with an established track record of timely payments and patronage - such as myself. The silver lining for Verizon is that your current solution to your customer load crisis - harassing phone calls, ineffective automated services, etc. - may self-correct your problem. More and more folks will take their wallets elsewhere and you may find that managing effective customer service becomes a simpler task.
Again, JonathanK_VZW, I do want to thank you for taking the time to respond. That is sincere. I did not expect Verizon to respond. I would like my concerns to be passed to your supervisors and then to their supervisors. I believe my points are valid criticisms of Verizon's current customer services. I realize that customer service is traditionally a difficult role as it is the department the angry, screaming, crazies contact to vent. I hope the simple measure by which I've responded shows that is not the case here - that the criticisms point to terrible service and any industry that values its customers would want to at least address the key points therein.
To the supervisors:
Any productive organization has to develop strategies that manage the work load while maintaining quality. Those strategies must be reevaluated from time to time to measure effectiveness and quality. This message points to one of those times. Effectiveness and quality are lacking. It is time to develop a new strategy - a working strategy. Your customers would appreciate it.

How to deduct my Penalty amount in Sales order (Customer Service)

Hi All,
We have a Service contract to bill the customer monthly based on the usage of our Equipment. It has three components.
1. Usage no. of units produced during the month of Billing @ Rs.100 / unit
2. Bonus amount on stoppage hours due to Customers (lack of input or power)@ Rs.300 / Hr
3. Penalty amount on stoppage due to Service provider (lack of spares or Service Engineers) @ Rs.200 / Hr
We created a Service contract with three Service materials (line items) with agreed rate as Condition value.
Daily we recording the reading above 3 parameters using Measuring point of the Equipment. We have a report to get monthly total of Productivity, Stoppage due to Customer, Stoppage due to Supplier.
We are thinking to create a Sales order every month (will copy the rate from contract) and enter the readings (manually) in the Quantiy field.
If I enter the Condition value -200 for third parameter (Penalty), system accepts and reflected in Sales order too.
Request to verify my flow and correct me If I am wrong.
Other solutions are also welcome.
Thanks in Advance,
Babu

Any thoughts?...
Babu

Measuring Points transfer to one total measuring point

Hi everyone,
We would like to transfer the values of different measuring points to one global (total) measuring points. I know that it is possible to transfer one value to n measuring points but I need the opposite.
We habe a machine with different blades (exchangebale) and would like to summarize how many time the machine cut sheets in total.
Is there a way to do this automatically?
Thank you for your answers.
Regards,
Olivier

Hello,
Similar request in this thread:
Issue in Transfer Counter Reading
You would need custom functionality to read the various source counters then transfer the total to the main counter.
-Paul

Customer service: Measuring Points&counters

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