Customer Service stinks

I just signed a 2 yr contract and have a question about my bill for a live person.  I have been on hold over 30 minutes -- is there a better way to get through??

    Lets restore the love mtlander! I can certainly assist you with the bill and charges.
I just sent you a private message as I need additional information.
Thank you,
LenaA_VZW
Follow us on Twitter @VZWSupport

Similar Messages

  • HP customer service stinks. It is not what it used to be...

    I am having to write this again but I think it's well worth letting people know.
    I paid for an expensive HP Pavilian DV 5000Z in 2006 customized with a expansion base total was $1300. Pricey stuff but I said I also wanted the good customer service that HP supposedly had.
    Well it was pretty good because in the first month the optical drive I designed died.
    That notebook would still be working well for me (I added a 1 gig memory stick about three years later) but all my high end electronics were stolen in a burgarly Jan. 13, 2012.
     It was a tough hit. Like a fool, though, I bought a busienss probook 4530s with an intel 5 and two months to the day on March 24 the hard drive died. Then these bums could only send me a new hard drive an expect me to install it. Mind you I can hardly understand the guy from India all these calls for help are outsourced that is number one problem. Then when the item arrived, the screw was  missing for me to remove (gee maybe that's why the hard drive went so fast) I baby my computer equpment, otherwise a 2006 Pavilian wouldn't be going strong in 2012
    anyway I called again and begged please just send me a new notebook. Something is wrong with this one.
    The so-called customer servicd woman "Fernanda" in Costa Rica blew me off. Best she could do is have my notebook send away for a **bleep** five to seven days and I am losign money.
     I use this  notebook for business.
     i had to turn down an order ffom Sweden and now what the hell am i to do?
     The lesson here is that HP has gone downhill. I wish I neve rbought another HP ever I could have gotten an intel-5 or 7 even from Sony, or Toshiba.
    Never again and I am writing this as a warning to everyone. This is not the same cmopany it used to be.
     I despise how they've treated a good customer who has bought THREE THREE THREE printers from them over the years, an expabnsion base for $240 and an extra adapter and a notebook case that was expensvie not like these cheap pvc things.
     They know the price of everything, the value of nothing.
     any company that can't see fit to treat a customer like me better isn't worth anyone's time.
    I want to return this, and get a notebook from sony or toshiba.
     You suck HP. You may have been good way back when but the stress I've been through and am going through now because of you {Content Removed} isn't worth it.

    create 2 draw shapes showing as a single coloured line;
    one that shows the line from the starting point at the left to the furthest point it extends to the right
    the second line starts from the end point of line 1 to the furthest  point it extends to the left
    add a wipe to line 1, wiping from left to right
    add a wipe to line 2, wiping from  right to left,  which automatically builds after build 1, with no delay
    when played back it will look like a single wipe

  • Lenovo Partner here, your customer service stinks. Alternativ​e options for resellers?

    We're a Lenovo partner in Southern Ontario Canada, with the certificate and all that, and we've been selling many Ideapad branded products for some time now due to the price point and the seemingly durable build quality compared to products from other manufacturer's.
    Unfortunately your post-sales tech support stinks compared to what we receive with our competatively priced alternatives like HP ProBook or Acer Travelmate. Your support representatives care less about what anyone feels about the Lenovo brand and more about... well, I'm not sure what they care about but it's not the customer and it's not Lenovo.
    Are there any alternative contacts for resellers that don't lead to these overseas people? Even an escalation to supervisors leads to a person that doesn't care about the misinformation previously provided.

    The fact that we haven't received a response to this post within a 2 week period shows how much Lenovo actually cares for the channel and the people that purchase their products, which is the same experience customers receive when they call into Lenovo.
    I'm ashamed to refer to our company as a Lenovo partner and it's unlikely we'll sell another Lenovo product again.

  • Adobe customer service stinks

    I have been on hold with Adobe for 45 minutes or more, three times today. And, that is AFTER
    I received the call back saying you will now be connected to a support rep.  What is the problem
    with their supoort service?  Its like no one is home but they just left the voice mail on.
    Thanks for the support

    Did not mean to offend. I copied and pasted from an email I sent them and forgot to edit that part out.
    Answers:
    What operating systen are you using? (Windows XP, Vixta, 7 8, Mac OS X) Windows 7
    What browser are you using to attempt the download? Firefox
    What happens when you attempt the download? I get the first dialog box and I hit Save. According to the instructions after the security check a dialog box will open and I am to hit Run and the download will begin. I see where there is a striped bar as it completes the security check but when it is complete, nothing else happens. No dialog box, no notification of additional time or info needed, nothing.
    Are you seeing any error messages? No error messages
    Thanks for your help

  • Tennis Channel and Customer Service

    My saga continues.  Let me first start out by saying that I divorced DIRECTV to come to Verizon.  So far with the exception of your customer service,  the marriage has been great.  I was watching the Tennis Channel last on Sunday; the Mutua Madrid Open was scheduled to start on Monday.  Imagine, my outrage, when I saw “you are not subscripted to the Tennis Channel” popup on my TV screen.  This took me back to 2011 when Verizon and the Tennis Channel were battling and I could only see the U.S. Open on CBS and ESPN. 
    When I phone Verizon on Monday, I was informed there was a program outage and that my service would be restored on Monday night.  That did not happen.  Same song and dance on Tuesday.  On my third day of calling I was finally informed that my current package was outdated no longer carried the Tennis Channel, but if I switched to another plan, for an additional fee, I could get the Tennis Channel.  Reluctantly, I did.  I was assured by Samaritan, that the Tennis Channel would be available in 5 minutes.  It wasn't’t and still isn't’t.  Today, when I spoke to Mike, he informed that the programming change was scheduled to take place on 5/8/13.  At this writing and when I spoke to Mike it was 5/8/13.  Once informed Mike that it indeed now 5/8/13.  He then informed me that Central Time on 5/8/13, that programming was set up for.  Samantha also informed me that my programming was outdated and was no longer offered.  I asked about the 99.00 plan that was being offered on your website for new customers, but she said that I did not qualify for the plan.  What am  I chopped liver?  If I am on a plan that does not exist, why can’t I get the special that is being offered to new customer.  I did not have an agreement in place?
    Verizon, I am irate with all the runaround, and all the “is there something I can help you with” when I have not received any help in the first place.  I am at a loss as to why does the recording ask you for your account information, when the representative finally gets on the phone, they start over and ask for the very same account information, then when, they pass you to another department, I again have to provide my account information.  Yes, my frustration is mounting.
    The bottom line is your customer service stinks; you don’t deliver when you say you are.  And if I was not still angry with DIRECTV, I would go back to them.  My search continues for a cable company that offers actual customer service.  When I find a new cable company that has the Tennis Channel and appears to be somewhat reliable, beware Verizon!
    Sad Customer
    Meta Fitzgerald

    Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
    There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

  • Customer service issues, no complaint department!

    Not sure I'm really asking a question here, just looking for a place to be heard!  Up to now my experience with Verizon has been good, however I've always been on the buying end, Verizon on the selling.  Recently though, I needed to cancel a line on my account.  Not a big deal, or so I thought!  First, there is absolutely no way that I can find to do this through the website, even though it is very easy to add a line through the website.  I live about an hour away from the nearest store and didn't want to make the drive just to get rid of the line.  So I looked up the phone number for the store via the website only to discover that even though each store shows a different number, your call is clearly routed to a universal call center in who-knows-where.  Furthermore the automated system is terrible!  I called 3 times on my cell phone and never got past the first set of options because it wouldn't recognize that I was hitting the numbers to respond.  The fourth time I called on a land line and got through the first and second level, but by the 3 level it was having trouble recognizing my keystrokes again and routed me back around to the 1st level only to start again.  Eventually I got to a human only to figure out that this was not my store that I was led to believe I was calling.  All that just to deal with some stranger who doesn't know me or my account, just reading info off a screen!  And, whose number one goal was not to just take care of my request, but rather sell me something, or in this case, do her best to talk me out of getting rid of the line!  Are you kidding me!  If I wanted high pressure sales personnel I would've chose that option two levels ago!!!  After finally convincing her that yes I do want to cancel the line, and no I do not want to keep it and use it for a different device, she puts me on hold "while she takes care of that".  Unbelievable!  Eventually, she came back and the deed was finally done.  By now I'm looking for an email address, or a complaint department, again not through the website, and there was no way I was calling again.  So this is all I got, and I have no confidence that this will generate any change.  Lesson learned:  1) Verizon is typical big business, only cares about making your purchasing experience easy and pleasurable, and creates as many road blocks as necessary to dissuade you from doing anything that lowers your bill or cost them income.  2) Even though its an hour away, any business I do with Verizon will require that I make the drive and deal with someone face-to-face, yes even in the most technologically advanced nation on the planet in 2014!  Did I mention I'm dealing with a cell phone company...the irony!
    To those who read this, whomever you may be, I apologize for the rant since you are probably not anyone that can actually do anything about it.

    To get through to a person on the  phone you simply need to continue to press 0. Works for me every time. Any rep, no matter in the store or on the phone, is tasked with trying to keep you from canceling any services. It is their job. You can't get mad at them for simply doing their job. How would you feel if someone got mad at you for the same thing. Let them do their jobs. It does stink that you have to repeatedly request the cancellation of service but their responsibility is to find another solution if possible.
    When you call a Verizon Wireless store and nobody answers your call gets routed to a national call center. Why? Because customer service. How would you feel if you called the store and it just kept ringing and nobody answered? Oh. The store is not allowed to access your account, let alone process a cancellation of services, without an authorized user in the store to show identification. So had you actually gotten someone in the store you would have been directed to visit the store making the hour drive that you clearly didn't want to make or call in. All of this during the busiest week of the year.
    We are not the most technologically advanced country on the planet. France has trains that travel 200MPH, China had a 21% growth in wind power capacity (in megawatts) while the US had 1% last year and also Quad HD displays have been available overseas for about 3 years now and are just hitting the US.
    Any representative of VZW will know your account just as well as the next. They do this by reading info off of a screen. That's what the screen is there for.

  • Customer Service Issue Tyler Tx Best Buy

    I recently had the worst experience at the Tyler TX Best Buy. I sent an email via the website to the store manager.
    Below is what I sent.
    "I have been a loyal patron of the Tyler Best Buy ever since it opened and never have I been treated so poorly. I believe this needs to be brought your attention.
    Three or four days ago I came into your store and picked up a Nintendo Captain Falcon Amiibo figure. Upon check out I was told the item was put on the shelf by mistake and they WOULD NOT (was it necessary for the rude sales guy to emphasize "would not") sell it to me until it's release on 12/30/14. I asked him if there was anything that could be done, because it's not my fault your employees put it plainly on a peg for all the world to see. I was told there was absolutely nothing that could be done. The only option presented to me was to return today, on 12/30/14, and purchase the item then. I frustratingly agreed and went home and told my kid he would have to wait until the 30th. I have heard nothing but Captain Falcon from him since then.
    So I made sure I was the first person in the store today. I walked to the Amiibo section and, SURPRISE, there was no new products. I told the associate what I've written so far and he asked another guy who said to check the store room. I very patiently waited for him to return only to be told he could only find one of a different character. I explained again to him the situation and there was no way captain falcon had already sold out. I mean, I would assume the same practices are standard to each customer in the same situation, right? He asked me to wait a minute and I was soon met by a gentlemen in a black Best Buy shirt. (Great - they only send in the black shirts when some thing is wrong)
    He asked if I was the gentleman looking for the Amiibos and I nodded. He told me the character was spoken for already. I asked how that was possible and once again reiterated my story to him. I was met with a blank stare and a "yea." He told me, more than likely because he wasn't "too sure," that the item must have been placed back on the shelf and when somebody raised a big enough stink about it the manager let them put their name on it so they could return on the release date. Really? Street dated items are continually being put on the shelf? Needless to say I was floored. When I asked why these exceptions were made for others and not myself he told he didn't know. I said thank you and turned and marched out the store.
    Never have I been so disappointed and angry at the same time about customer service. When I asked if it was a possibility I was vehemently told no, yet other customers who complained got an edge up on a street dated item. I was going to elevate this situation to the district manager, but I will let you take care of that. I am extremely irate about this. Not to mention I had the explain the situation to the kid. I promise you I will NOT be returning to your store. This whole experience has left me with the most terrible impression of your customer service.
    I sincerely hope you take this opportunity to educate your subordinates on consistent customer service practices. "
    As of today I have yet to receive any kind of response. No we are sorry for wasting your time. Not even a simple acknowledgment of the complaint. This is truly infuriating. Will somebody please at least recognize the situation?
    Thanks for your help.

    Dear Brawdon4,
    Before coming to work at the corporate level, I was a member of leadership in our stores for years. The teams I was a part of were always seeking the voice of our customers by utilizing the customer surveys listed on the bottom of our receipts and through face to face interactions with patrons shopping in our store. I am sorry if your concerns haven’t been treated with the same haste or care up until this point.
    Items that have a hard street date are not able to be sold before that date. This can permanently damage or sever our relationship with the respective vendor. Stores are typically very careful of ensuring these products aren’t prematurely merchandised on the sales floor. This would explain why the associate was unable to make an exception on your behalf. However, stores are also instructed to not make unpaid holds for products as they usually create issues somewhere down the line. Much like it did during your return visit upon the products release date.
    While we are all human and accidents can happen, your frustration is completely warranted as this situation could have been avoided entirely. I have personally shared your feedback with the general manager of the Tyler, TX (store 246) location to be addressed with his leadership team for coaching and training. Please let me know if you have any other questions or concerns.
    Warmest regards,
    JD|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Re:customer service at stores

    Me and my wife both have been to the same store two times to get upgrades and both times we where treated like we where worthlees and overlooked. I have been with alltel/verizon for over 14 years and it looks like its about to end. Talked to many reps and with many emails with no conclusion but hers a $15 bill credit for gas expenses. Really verizon this is why i have one foot out the door waiting for my wifes contract to expire cause they informed me we will be charged $350 if we leave early. If verizon was worried about customer service they would bend over backwards to help you cause sprint is doing anything possible to get our business even taking more off their phone prices to get us to come on over. Verizon needs to teach their people not to judge a book by its cover and not skip over people waiting for others that look more promising.

    You know why Sprint is all but picking you up at your house to get you into their store...... They are losing money, have for years. Their service stinks, data is slow, and their unlimited data is on their mostly 3G system. If you roam at all, you are throttled, if you go over 300MB, or use too many minutes while roaming you may be booted out of the company.
    If you are in an area that has great service 4G data and you never travel, Sprint could very well work for you.Just be sure to check everything out.
    May I ask the address of the VZW store you have an issue with?

  • Dissapointing Customer Service, Please Pass This On

    Pretty upset right now.  I have switched from Aperture to Lightroom this year.  I have used Version 2 and LR3 Beta for 6 months now.  I have been looking forward to the full release like everyone else.
    Needless to say I was extactic when Terry White posted last night that the upgrade would be available today.
    So I grabed the trial version this morning with the intent of paying tonight, which I did.
    I recieved an email that directed me to the download site where I was supposed to download and get a serial number.  No Serial Number!
    So that page told me to call Customer Service, which I did at 6:45 only to be put on hold until 7 pm when I was transferred and disconnected.
    Not happy! ! !
    So I contact the chat link only to find out that I should recieve another email in 24 hours with a serial number.
    How such a great product have such terrible Customer Service.
    This whole situation stinks and I am really ticked.
    Anyone else?

    Thomas,
    There are already a few earlier threads on this topic.  You might want to read them for the details.  Apparently, Adobe's servers that deliver the serial numbers are backlogged for a day or so.  No worries though.  You can use the free 30-day trial until your serial numbers arrive.  They are the exact same program.  In fact you just enter your shiny new serial number into the trial after your serial number arrives and you are good-to-go.  Most likely everything will be fine without you having to do anything more.  Maybe if you haven't received your serial number in a couple of weeks you can contact Adobe.  Things should be back to normal by then.
    John
    John G. Blair Studio

  • DSL light continues to blink, customer service unhelpful

    Hello,
    I am visiting my family for the time being and the only Internet they can get around here is Verizon DSL, which stinks but hey it's still Internet.
    However, the DSL light on the Westell Versalink 327W modem continues to blink and we can't get any Internet service. Having Xfinity at home, I have no idea how to help them and customer service was absolutely no help, insisting the problem was on our end. Anyone else having this issue? How is it resolved?
    Thanks for your time.

    Try plugging the DSL modem into the test port at the network interface. If the light goes solid they have a problem in the house. If it continues to blink then they have to call Verizon to send out a technician to repair the line.

  • Unacceptable customer service. And more

    I was charged twice 2 months in a trow. Now I have a bill for almost 200.00 and I only have basic service. Over one hour to speak to a payment center when they say it's customer service. They then transfer you and you end up in the same place. I am very frustrated and am paying for service that I do not have. Oh yea, they don't even have anywhere close enough do you can go talk yo domineering face to face. They closed most of the service centers. I work full time and do not have the time to sit on the phone waiting to get nowhere for over an hour or so. This stinks

    @Egreenhut
    I am sorry for the delay. I have sent you a private message to assist you further.

  • Why do you limit Customer Service?

    I 46 year old and have work for many different companies.  The one thing that has always bothered me is the way a company say let's have great customer service but, do very little about  backing up that claim. 
    With Verizon for example.  Recently I made some mistakes in my family budget and didn't pay my Verizon bill on time.  My service was cut off for lack of payment.  So, as soon as I got the money I got online and paid the bill.  I get paid on Fridays like a lot of people.  So my payment went in Friday night.  The payment screen told me I had to wait up to 4 hours to have my service restored.
    This is problem number one.  Of course my service was Not restored in the 4 hours.  Keep in mind Verizon's payment screen said 4 hours.  Why did Verizon live up to what was said???   Bad customer service!!!!  Not living up to what was promised.  Do I really have to make the point that a company show deliver promises no matter the situation.  Come on this is a multimillion dollar, fortune 500 company.
    To further this problem,  I call Verizon about noon the next day, It Saturday  now.  I get a very nice customer service agent, who tried to help best she could, answered all my questions.  But it turns out , Verizon has setup the customer service software in a way which limits her ability related to billing.  She can see I made the payment but can't tell me when it will post to my account.  Only the billing department can handle those issues and  you guest it Billing is closed  on the weekend. 
    I told her I know it Not your fault but think of this the Super Bowl is coming up soon and I believe a lot of people are going to have this issue.  Why would Verizon setup a system which limits customer service? Super bowl weekend people who have pay their bill will be scream at you because of an issue you can do nothing about.   I would again call this bad Customer Service.  No wonder nobody is loyal to a company.  Even good companies like Verizon and huge holes in their Customer Service Planning.  I wish I could have a job just looking over these types of issues and fixing customer service.  Because it seems no one is do this job for Verizon.

    I agree with you.  I'm guessing that if it takes 48 business hours for the payment to post to your account, that's when everything will be up and running afor you again because now the trend is toward automation?  And why promise a 4 hour turn around if that's not going to be done?  That's malarkey.  And mind you, I have had my share of CSRs who don't know what they're doing and who can be outright rude but I don't blame most of them for these problems because like you said, it sounds like these programs that these CSRs are given don't allow them much to work with and that's unfortunate.  There are definitely many CSRs with Verizon who really are trying and doing the best they can with what they have.  Personally, I blame management for the problem.  It's poorly managed and if the CSRs aren't given the proper tools to deliver proper customer service, the end result is going to stink with so much lack of communication and I'm sure the CSRs so often have to bear the brunt of so many complaints.
    And personally, I feel that any CSR in that position should have the ability to explain everything and break everything down so that customers and Verizon are all on the same page.  That would be ideal of course.

  • I am having an issue regarding a placed order via customer service department

    I recently relocated to Anchorage Alaska as part of a permanent change of station per the United States Air Force. I was initially located on the East Coast in the lower 48 and at the time of activating my contract I had purchased two separate Iphone 4 devices. I also recently went in to a store in February to purchase a Nexus 7 as well.
    Upon arrival in Anchorage I had multiple issues regarding the Iphone 4 devices including being unable to send and receive text messages & imessages, unable to make phone calls, dropped phone calls, unable to utilize GPS, as well as not being able to access general account information and use anything related to web browsing or data usage. It was determined that because the Iphone 4 operates on the 3g network and Verizon does not have a 3g network in Alaska, as a result I was utilizing an extended service network from another carrier. As a result of this I am only able to use my Iphone 4 devices while connected to my wi-fi network while within my home, which is totally unacceptable.
    I was not made aware that I would be dealing with this when I moved to Alaska and inquired as the the use of the devices I currently owned prior to purchasing the tablet. I was assured by three separate store employees one of which being a manager that all devices would function at 100% efficiency including the Iphone 4s. In fact I was recently billed 350$ for roaming charges last month, which prompted me to speak with a representative via the online chat regarding the significant increase she said that she was unable to process any sort of credit to the account regardless of what I had been told at a local Verizon store where I purchased the tablet.
    As a result of all of these mishaps since arriving here in Alaska I determined I was in need of newer devices that utilize the 4G LTE network currently provided by Verizon in Alaska. I know for a fact that the 4G LTE works great up here because my Nexus 7 tablet runs flawlessly and does not incur roaming charges when utilizing the 4G LTE network.
    Yesterday I attempted to contact Verizon through the live chat feature regarding upgrading two of the devices on my account. The live chat representative immediately asked me when my upgrade date was. Upon telling her my upgrade date 9/29/2014 she told me I should contact the customer service department as I might be eligible for an early upgrade. I then proceeded to contact the customer service department using my Iphone 4.
    My attempt to speak to anyone in the customer service department resulted in a merry-go-round of being put on hold 6 separate times by two different employees, both of which had me wait for more than an hour while they attempted to speak to a manager to gain approval for an early upgrade. The first rep seemed almost sure she would be able to have my devices upgraded early especially considering the issues I was having regarding service.
    The second rep seemed newer and was very dodgy about my questions and was very unwilling to help at first. He even mentioned that I had been a Verizon customer for almost two years, had never missed a single payment and had outstanding account history which should have garnered some sort of importance to the level of my request. But I digress, during this time I was disconnected from the call twice from each separate representative.
    Both reps assured me they would call me back, I never did get a call back from either one of those reps and I was becoming very frustrated having waited four hours trying to find some sort of solution to my current predicament.
    After waiting an hour for the second representative to call back I grew impatient and contacted the customer service department, was put on hold again, and finally reached a third customer service representative who was able to provide a solution for me.
    I explained everything I had been dealing with to Cory ID #  V0PAC61, both regarding the phones, the issue of the level of service I was receiving, the dire need for working devices and the multiple times I had been disconnected. I explained to him as a result of these issues I was certainly considering switching to a different provider, a local provider even who could provide me the adequate service that I require for my mobile devices.
    I explained to Cory that I had been with Verizon for almost two years, and I had been on a relatives account prior to owning my own Verizon account and had never received this kind of treatment when trying to work towards a simple solution. Cory proceeded to tell me he needed to put me on hold to see if there was anything that could be done regarding the upgrades of the device considering all of the trouble I had been dealing with.
    After Cory reconnected with me in the phone call he was able to successfully reach a solution by allowing me to upgrade my devices. We conversed about the options available and I eventually decided to upgrade both Iphone 4 devices to Moto X devices as we determined those would be sufficient for my needs while in Alaska. I also proceeded to add two Otter Box Defender cases to the order so that the devices would have sufficient protection. Cory inquired as to whether or not I would like to purchase insurance for the phones as well and I opted for the $5.00 monthly insurance which including damage and water protection.
    Cory explained to me the grand total for the devices which included an activation fee of $35.00 for each device, $49.99 for each Otter Box case, and an additional $50.00 for each device which would be refunded as a rebate upon receipt of the devices and activation, a rebate that I would be required to submit. Cory explained to me that the devices would most likely arrive Tuesday of 6/17 and no later than Wednesday 6/18.
    Cory took my shipping information and told me everything was all set and the only thing left to do was to transfer me to the automated service so that I could accept the 2 year agreement for both devices. I thanked him very much, took his name and ID# so that I might leave positive feedback about his exemplary customer service and was then transferred to the automated service.
    Once transferred to the automated service I was then prompted to enter both telephone numbers for the devices that would be upgraded, I was then required to accept the new 2 year agreement for both devices and after doing so I was required to end the call. I did so in an orderly fashion and expected a confirmation # to arrive in my email regarding the placed order.
    I have never received a confirmation email. I decided to sleep on it and assumed a confirmation email would be sent sometime tomorrow. Nothing has since been received however. I woke up early this morning around 6AM Alaska time to speak to another live chat representative, Bryan, in the billing department who assured me the order was currently processing and verified the order #. I asked him whether or not it was typical for a customer to not receive a confirmation email for an order placed and he said it can sometimes take up to 2-3 business days. He then stated that he had taken note of the issues I was experiencing and told me he would transfer me to the sales department as they would be able to provide more information regarding the shipment of both devices and a confirmation email, as he stated he did not want me to have to wait any longer than necessary to receive said devices.
    I was then transferred to Devon in the sales department via the live chat service where I was then required to repeat everything I had said to both Bryan and the other representatives I had spoken too. After a lengthy discussion and repeating everything I have just wrote he told me the order was indeed processing and that he would send a confirmation email in the next 30 minutes.
    That was 2 hours ago. It is now 8am Alaska time and I still have not received a confirmation email regarding my order. I was sent an email by Verizon an hour ago stating I had a device to "discover". The email contained no information regarding the shipment of my device, the order confirmation number, or anything regarding my account. The email I received was a typical spam email asking an individual to check out the current available phones and sign up for a new contract.
    All I want is a confirmation email to assure that the devices are being sent. I need my phone for work and to communicate with my family in the lower 48. I desperately need to make sure that the device is in fact being sent to the proper address, this is why a confirmation email of the order is so important. I do not care about the shipping speed I just want what I ask to be taken care of for a change. I would hate to sit here unable to determine what the status of my devices are only for the order to be stuck in "processing" limbo and be unable to receive the devices when I was told they would be sent.
    I feel I have been given the run around treatment way more than is typically given with any company when an individual is trying to work towards a solution. I have been patient and cordial with everyone I have spoken with, I have not raised my voice or shown stress or anger towards the situation I have only tried my best to work towards a solution with anyone I have spoken too but I am becoming increasingly frustrated with this situation.
    Any help regarding this matter would be greatly appreciated. This situation has left a sour taste in my mouth and if the devices were indeed not actually processed in an order, or they were not shipped correctly, or in fact if the order had never existed at all it will only deter me from keeping my Verizon account active and affect my decision to switch to another provider.

        Hello APVzW, we absolutely want the best path to resolution. My apologies for multiple attempts of replacing the device. We'd like to verify the order information and see if we can locate the tracking number. Please send a direct message with the order number so we can dive deeper. Here's steps to send a direct message: http://vz.to/1b8XnPy We look forward to hearing from you soon.
    WiltonA_VZW
    VZW Support
    Follow us on twitter @VZWSupport

  • How can I send an e-mail to Apple Customer Service?

    Does anybody know how I can reach Apple Customer Service via e-mail?
    Since they repeatedly delete the questions I post to this discussion platform, maybe I can communicate with them via e-mail.
    If you are one of the Apple customer service people who are screening and deleting my posts, could you kindly send me an e-mail instead so we can start a communication.
    Any help/hints would be highly appreciated.
    Thank you.

    Unfortunately, that email address is not Customer Service; it is for problems relating to your Apple Support Community account only and will therefore most likely not have the desired results.
    Apple has not published an email address for customer service; the best way to contact them for that would be at their corporate address in Cupertino:
    http://www.apple.com/contact/

  • Yet Another Customer Service Complaint

    For at least the past ten years, I have been a Verizon Wireless customer, & until recently, I have never had an issue with the company. Their plans have great pricing, the coverage in my area is impeccable, & the representatives in the store have always been more than willing to meet customer satisfaction.
    Until recently, that is. Last year, I upgraded my phone to the LG Rival, after my LG EnV was clearly out of date & useless to me. This is where the issues begin. Clearly, like any young adult, I purchased the insurance on the phone since accidents & loss are bound to happen. By the time summer rolled around, my Rival was having extreme software issues, due to no fault of my own. The phone would often freeze, the screen would glitch out, resembling a TV static screen, the phone would underline random words in red, it wouldn’t hold a charge, the phone would shut off or restart itself for no reason or in the middle of a text or phone call,  or it would completely shift the screen to the left or right so that only half of the screen was visible.
    I took it into the store of course & was informed that the insurance program had switched over to Asurion, & I would have to file a claim with them & wait the specified number of days for a new [aka refurbished] phone to arrive in the mail. Fine, I could deal with that, three days wasn’t too long of a wait to continue to deal with the piece of crap I was holding in my hand.
    My refurbished phone arrived, I shipped the old one back to them, & all seemed well. Until two weeks later, when the refurbished phone started showing the same symptoms as the first. First the charge started failing to hold. Next came the shutting off & restarting, followed by the screen shifting. Once again, I returned to the store. Went through the same motions, filed the claim, waited three days, & was once again gifted with a refurbished version of the EnV.
    Can you guess what was happening two weeks later? I’m sure you can. I went through this five times. *Five*. By the fifth time, they were completely disregarding what information I was giving them in the store, & had simply started shipping a new battery pack. Through November & December, I was in the store every few days, sometimes multiple times a day, seeing as I was not the primary phone holder or account holder. I was continually given attitude, shifted from person to person, & blown off.
    I’m used to this kind of treatment. I’m a twenty-one year old female with a mohawk, facial piercings, & tattoos. In the beginning, never once was I rude, irate, or anything other than courteous, laying out my plight in brief & to-the-point conversations, & simply asking for help. Towards the end, I had started making it clear that I was sick of being [Edited to comply with Terms of Service] around, that I was a long-standing customer who until recently had no issues with their service, & that I expected the situation to be remedied. What kind of service was I paying for anyways?
    It finally boiled down to I could either cancel my contract early, having to pay the fees, or I could buy a new phone at my own expense. My mother, who is the account owner, had finally had just as much as I had, & went into the store with me. Just as I had before, she laid out our problems, was calm with a business-like manner, & wouldn’t you just know it, she was treated much more receptively than myself & offered a different array of options. We ended up using the up-grade available on her line to acquire a Kin-Two for myself, since the available free Wi-Fi at hot spots was something that would [hopefully] end some of the hidden fees I had been receiving with my Rival. We extended our contract & once again purchased insurance on the device.
    A little over a month ago, on January 19th, we were once again hit with a larger-than-expected bill due to data charges. I will accept this as my fault; a little too much status-updating. She called customer service to have a data plan added to my phone. All should be just fine, correct?
    On February 4th, I was at a club with some friends & my phone was misplaced. Whether it was taken, slipped from my pocket, sat down somewhere, the reason is irrelevant. Point is I didn’t have it. We contacted Ansurion to file the claim, & they would not accept it. According to their records, on January 19th, the insurance on my phone was canceled, the same day we had the data plan put on it. We were told to contact Verizon. After doing so, we were informed that they couldn’t name the representative for us who canceled the insurance, because their system does not keep those kind of records. Now began the telephone shifting, from one representative to another as they very nearly refused to let us speak to a supervisor as requested. All we wanted was the insurance reinstated on the phone so that I could get another Kin-Two.
    They informed us that they no longer sold the Kin-Twos, nor did they have any refurbished ones in stock. They said that if they re-instated the insurance [which we would have to pay for] they couldn’t guarantee what phone would be sent, but that I would receive a new phone. No, I didn’t want to be sent a phone that would require a data plan simply to work, nor did I want some outdated phone that would just continue to glitch out a few weeks after receiving, as was clearly the issue in the past. They recommended we call our local store to see if they had any Kin-Twos in stock.
    Guess what our final options were? After speaking to the representative there, we were told that we could either purchase a new Kin-Two in the store at $430. Excuse me? I only paid $75 for the phone to begin with. Next option. I could wait until May when another of the lines under our names was eligible for an upgrade. Going four months without a phone? Not happening. Or, we could purchase a different phone, once again at our own expense. 
    I will admit that by this point, the two of us were pretty peeved. We asked what the cost would be to simply cancel the contract & take our business else where. $95 to cancel just my line, $365 to cancel all three lines. Both options were cheaper than buying a new phone, new insurance & extending my contract once again. Now, I know what some of you out there are thinking.
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    With the experience & treatment I have received in the past year, & how often I have had to threaten to cancel my contract in order to receive any kind of help what-so-ever, so be it. I would rather pay $95 dollars & take my business elsewhere - say MetroPCS or Cricket where you can get unlimited everything for less than $50 a month. I’m not going to make my family suffer through the cancellation fees & start-up fees elsewhere since they both adore their phones & have no issues with them.
    That doesn’t mean that I am not greatly **bleep** off, insulted, & dissatisfied with what I have had to deal with. I don’t know exactly what policy changes have been made within the company from recent mergers & such, but the website’s claim of “Expect the best customer service at every turn from our employees,” is complete & utter rubbish. The customer service we have dealt with in the past few months has been nothing but, & excuse my French, complete **bleep**. 
    I *will* be cancelling my contract & taking my business elsewhere, & you can bet I will be informing anyone thinking of switching to Verizon of my experience. Friends of mine have been dropping Verizon left & right due to the fact that just because you offer great coverage & plans, doesn’t mean that you can treat the people paying you their money each month like trash. For those who continue to adore Verizon, just wait. 

    Absolutely Horrible Customer Service - both in the store and the 800 number.
    My phone quit working - not my fault. I was suppose to get a replacement overnight and if for some reason it didn't arrive overnight, I was assured that it would be delivered Saturday. Today is Monday, no phone. They put the wrong address on the shipping form and they don't know when I will get it.
    They won't send another one because there is a phone out there and they have to get it back first. They know I don't have it. Ridiculous!
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    The lack of concern among the 3 Verizon employees I spoke with was unbelievable. "This is just the way we do things. There is nothing I can do to help you." The store manager doesn't know how Verizon's replacement service works or how long it takes for them to notify FedEX to correct the delivery mistake and get the phone to me! "I can't control FedEX." No but you're the reason they delivered the phone to the wrong address. Rep had the nerve to tell me he would "correct the address mistake IF I wanted him to." Under what circumstance would I not want him to????? Absolutely, no acceptance of responsibility!!!
    Cell phone companies should not be allowed to require two year contracts but should have to provide month to month service. They KNOW they don't have to treat you well or provide service with these long term contracts. They know you have no recourse.

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