Re:customer service at stores

Me and my wife both have been to the same store two times to get upgrades and both times we where treated like we where worthlees and overlooked. I have been with alltel/verizon for over 14 years and it looks like its about to end. Talked to many reps and with many emails with no conclusion but hers a $15 bill credit for gas expenses. Really verizon this is why i have one foot out the door waiting for my wifes contract to expire cause they informed me we will be charged $350 if we leave early. If verizon was worried about customer service they would bend over backwards to help you cause sprint is doing anything possible to get our business even taking more off their phone prices to get us to come on over. Verizon needs to teach their people not to judge a book by its cover and not skip over people waiting for others that look more promising.

You know why Sprint is all but picking you up at your house to get you into their store...... They are losing money, have for years. Their service stinks, data is slow, and their unlimited data is on their mostly 3G system. If you roam at all, you are throttled, if you go over 300MB, or use too many minutes while roaming you may be booted out of the company.
If you are in an area that has great service 4G data and you never travel, Sprint could very well work for you.Just be sure to check everything out.
May I ask the address of the VZW store you have an issue with?

Similar Messages

Complaint - Poor Customer Service in Store and Inconsistent Communication

I am writing on this discussion board in hopes that my complaint will be reviewed and communicated to those in a position to make a change so that other Verizon customers will not have to experience what I did yesterday. On June 24, 2013, I had an exceptionally bad experience with Verizon. My iPhone 4S completely shut itself off while I was reading an email on my way into work. It had a full charge and I wasn't doing anything differently with it, simply scrolling through emails before it shut down. When I got into work, I attempted to connect it to my charger to see if it would recognize it, which it did not.
On my lunch break, I went to the closest Verizon store to my office, located at 209 S LaSalle St., Chicago, IL 60604 (312.658.3900) to speak with them about my options. They looked at the device and informed me that thye couldn't read anything from it. They also noted that there was no water damage and the device was intact - no cracks or anything of that nature. Knowing that my upgrade date was a mere 22 days away, I asked if there was any way they could please bump it up so that I could upgrade to the iPhone 5 and have a working phone. John-Paul, the individual who I spoke with, informed me that I could go to the Apple store and see if they could help revive the phone, and if not, I could call Customer Service (800.922.0204) and ask if they could bump up my upgrade date because, "Customer Service are the only ones who can do that."
In order to be proactive, and knowing that I might not have a working phone to call Customer Service with later last night, I went back to my office and called Customer Service to see what my options were. I spoke with an individual named Gabby at around 12:30 PM - 1 PM CT who was very helpful. She was baffled that the store hadn't helped me since there was a Corporate offer (Eligible Device Offer Upgrade) taking place throughout all of Verizon which offered customers the opportunity to upgrade for the discounted price of the phone, so long as they were upgrading from a 3G to 4G device, which I had been trying to do when I went in the store (since my phone is a 3G and the iPhone 5 is 4G by default). She asked for the store's contact information that I had just been in and put me on hold while she called them and told them that I was eligible for an upgrade and could receive the iPhone 5 at the upgrade price. She informed me that she had spoken to John and that he had located the promotion code, and suggested I go back to the store before he left for the day since he was the individual she had spoken with about my particular situation.
I immediately walked back to the store and found the John she spoke with << Full name removed >> and he was very helpful. I confirmed that I could upgrade to the iPhone 5 at the upgrade price, knowing there was an additional standard $30 upgrade fee, in addition to taxes and insurance. When he went to get me the phone, however, he informed me he had just sold the last black one of the GB size I needed. He informed me that another store in Chicago had 9 iPhone 5 devices in black in the GB size I was looking for.
I left work at 5:45 pm CT and walked to the Verizon store located at 36 S State St., Chicago, IL 60603(312.726-8277) to purchase my upgrade. However, upon entering the store, I was immediately told they couldn't promise me anything and that they might not be able to upgrade me for the price I was quoted, but instead, only shave off $50 from the phone. I asked to call and speak with a Customer Service rep while in the store since I had been told earlier in the day, by a Verizon Customer Service rep, that there was an Eligible Device Offer Upgrade promotion currently taking place that I could take advantage of that would allow me to purchase the iPhone 5 at the upgrade price. I was troubled to hear that the Customer Service rep on the phone was now telling me something differently - in fact, there was no promotion, and the only promotion I could take advantage of was the one in which $50 would be shaved off the phone's full price. I asked the individual who was assisting me at the store to call the LaSalle Street store to see if they still had the iPhone in the size I needed in white (at this point, I didn't care about the color, so long as I had a working phone) while I continued to speak with Customer Service. I was told by the CSR on the phone that it is each store's manager's individual choice to decide if they can override the upgrade date, which I told her I had been told the EXACT opposite in the LaSalle St. store earlier in the day by John-Paul. She explained that individuals in Customer Service have much more extensive training than those in the store, implying John-Paul might have misunderstood the policy. However, I asked her if they received such excellent training (and I would have to assume the same training), then why was I being told something completely different than what I had been told by a Customer Service Rep earlier in the day. I was obviously frustrated at this point as I'd been given the ring-around all day and still had no working phone, which again, was NOT my fault - the device simply died.
I hung up with Customer Service and was informed that the LaSalle St. store had now told the State St. store they didn't remember telling me they would be able to upgrade me at the promotional price, and had only said they would give me $50 off the phone. I was more than upset at this point as I had clarified three different times the total cost of the phone while I was at the LaSalle St. store earlier in the day, and they had confirmed it would be the promotional price. A manager at the State Street store informed me I had three choices: buy the iPhone 5 at the full price and they would only shave off $50; go to the Apple store and see if they could fix the phone; or buy the iPhone 5 with a music bundle. Know that the price of option one was out of the question, I asked how much my third option was, and after looking over my outfit, the handbag on my wrist, and the jewelry I was wearing, he asked me, "How much did you bring to spend?" I was appalled that he had the gall to even ask this and told him that I had brought in enough to cover the price of the phone at the promotional price that was quoted to me by a CSR, as well as an individual in the LaSalle St. store. He told me he couldn't help me and suggested I go to the Apple store to see what they could. When I brought to his attention that the phone had simply died and not due to anything I had done, and my upgrade date was only 22 days away, and the most recent CSR rep I had spoken to said that it was up to the individual manager's discretion to override the upgrade date, the manager tried to tell me the exception to that rule was the iPhone. I was utterly flabbergasted since every conversation I'd had was either in person (where an individual could see me with my current iPhone 4) or on the phone where I stressed I had the iPhone 4S and wanted to upgrade to the iPhone 5.
I left the store feeling frustrated and disrespected. At the end of the day, I had been strung along by Verizon, being told different things by different people, and quite frankly, was lied to and manipulated by their representatives. I would suggest that respect, communication and customer service be re-evaluated and stressed to those that work for Verizon, no matter the level.
Message was edited by: Verizon Moderator

Apple does not allow?? If you or I walked into an Apple Store and plunked down full price they will assist you to no end. I pay full price for my devices, however when I visit the Apple Store near me the purchase price is something like 16 GB for $199, 32 GB for $299 and 64 GB for $399. Strange since I don't purchase on contract and pay the $700 out right. Me thinks Verizon is trying to get my Unlimited Data and lock me into a contract. However that is not going to happen. So sorry Verizon I have been looking at T-Mobile as of late. Was thinking of putting my emergency phone on their network just to try it out.

Worst Customer Service at Store # 438 - San Diego Mission Valley

For the second time I experienced last night the worst customer service at any store I've been too. I don't know if the employee (Jackie) is to blame or General Management (or Corporate Training Management) but I have been so unlucky to have to speak with this person for the second time. I will describe the two experiences to see if this is the kind of Customer Service training this people get:
The First time I talked to Jackie at the Customer Service desk I was there to return a Camera I had purchase and was not happy with it. This time she informed me of the 15 days return policy (never looking at me or my eyes, always looking down at the computer, never smiling, sounding rude and with a tone of voice of are you stupid?). I had to inform her I was an Elite Plus Member and I was entitled to a 45 days return policy. To my surprise even though she went into her system and verified I was an Elite Plus Member she dared to tell me: "Maybe when you bought the camera you were not an elite plus member, so you were not entitled to the 45 days return policy". Then I assured here this year alone I had spent already over 10,000 dlls at that particular best buy store (mostly) and I was definately NOT NEW to the Elite Plus program, even mentioned I had been a Silver Member since 2009 with no stop. To my surprise again she insinuated I was a liar and said: "How can I be certain of that?"... I mean, are you for real? Do BB train people to talk this way to customers and call them liars? Why would I lie about this kind of thing? Why didn't she bother to check online when my Elite Plus Status kicked in? Anyway after arguing for a while and having to put up with her she offered the refund in a Gift Card which I said FINE, I had to get going, and anyway I usually buy a lot of stuff here, so that would not bother me. But she made me feel not welcome at the store and made me consider other store options with good customer service.
As if practially being called a liar wasn't enough, last night I had my second encounter with this same Jackie rep at the Customer Service at the same store. This time I was there to exchange a ASUS Transformer Pad I had bought in Vegas (during a trip I made there). The tablet was defective and battery only lasted 1 hour. I received the same treatment, (never looking at me or my eyes, always looking down at the computer, never smiling, sounding rude). Never explained my options or said, don't worry we will take care. She seemed so unhappy as usual and kept me in suspense to see what was going to happen until I asked her. She then said she was waiting for someone to pass by and go get a new tablet (which I was hoping for). After a few minutes somebody passed by she asked for the tablet and at the time of procesing the exchange she tells me: "where did you buy the table?" I responded in Vegas. So she said, ok well, there is a CA recycle fee you have to pay now. I argueed, I am not buying it, I bought it in Vegas and it was defective, I am only exchanging it, why am I am being now charged 3 dollars more? To my surprise what she responded was: "well, this is the way it is, if you don't like it, then go back to Vegas and exchange it there" (on a very "are you stupid" kind of voice)... Seriously I had enought and said, OK just charge my card and write your name on the receipt (which she gladly did).
I don't know if she is to blame or the Management at the Store is, but she obviously lacks people skills and definately has zero training. She knew I was an Elite Plus Member again and did not care to be a bit nicer about it. Honestly I had never experienced this kind of service anywhere before, she made me so upset I did not even want to talk to the General Manager or whatever available manager because I was then going to be extremely rude and I don't like to be that way. So I had to go home and cool down.
Then I decided to fill up the customer feed back and write about my experience, but I am also hoping to reach the corporate offices with this post. I am hoping the store gets a service audit in case you have any interest in us (customers) coming back and purchase at the store. People are moving to purchase online and there are plenty of stores and good offers to take advantage of, but I am one of those who love the store purchase experience (not at this bestbuy thought).
To finish my post I am telling you last night I had the intention to get a 4K 55" TV at the store after my exchange. Ask me if I went ahead with my 1,800 dlls purchase?

Hello saulillo,
There is never a circumstance where it is appropriate for our associates to behave in the manner that you describe. In addition, it is imperative that our representatives are informed on our policies and procedures -- such as our Return & Exchange Promise -- so that your experience is both smooth and painless. I apologize for your having to cope with such unprofessional behavior and incorrect information.
I will pass your remarks in full along to the store leadership team. It is my hope that they will use your feedback to ensure that you -- and our other customers -- have an improved experience on your next visit.
I am extremely grateful that you took the time to write to us about your experience.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

My Customer Service Experience (Store #55)

I went to this Best Buy store because of a laptop that I found for sale in their Open Box section online. The laptop was listed online and at the store for $839.99. When I arrived at the store, a gentlemen assisted me is picking the laptop up and I was ready for check out, this was where my customer service experience with Best Buy got worse. I had given the checkout associate a 10% coupon that I had received, he was unable to add the coupon the to cart so he called a manager, Chad (removed per forum guidelines).
Mr. (removed per forum guidelines) then tried to add the coupon to the order but ultimately said that I could not use the coupon for this order, because it was Open Box item with a discount already presented. However, my coupon's terms and conditions stated nothing about being able to use this coupon on Open Box items. I asked Mr. (removed per forum guidelines) to contact a manager that I could speak with, he called Josh (removed per forum guidelines).
Mr. (removed per forum guidelines) then came to me and stated that the coupon could also not be used, but only be used on the original price. However, I once again stated that NO WHERE on the coupon did it state that this coupon could not be used on Open Box items. I then asked Mr. (removed per forum guidelines) to tell me that he would not honor the coupon and he stated verbatim, "I will not honor the 10% coupon". I also asked him to write this down for me to document however he declined to do so. I wonder why that was..maybe he knew he was wrong and didn't want it documented.
The problem that I am facing here is that no where on the coupon did it state that the coupon could not be used, however, Mr. (removed per forum guidelines) and Mr. (removed per forum guidelines) both did not honor my coupon. This was my worst experience at Best Buy and I am truly frustrated with the customer service I received. I shop at Best Buy often, I am an Elite Plus RewardZone customer.
I did end up buying the laptop or $839.99 + $69.30 tax with a total of $909.29. However, I did not receive my 10% discount which I believe is unacceptable on Best Buy's part. I am not impressed with Best Buy's service and experience at all.
An apology would be a start, but what I really want is my 10% discount or a good reason of why I couldn't get one.

Hello arsalann24,
Buying a new computer has always been very fun and exciting for me, and I assume that it is so for everyone else as well. The process should not become complex or frustrating at any point, and I regret that this seems to be the case with your recent computer shopping experience.
Many coupons contain exclusions to how they may be used. For example, some may not be used on certain categories of products, or on specific brands. Not all can be used on products that have already been reduced in price. Some may not be used on prior purchases. That being said, I have a few questions for you:
At what store did you make your purchase?
Did you make your purchase as an online order for store pickup?
From what source did you acquire the coupon, i.e., Movers coupon, College Student Deals, etc.
I'm grateful that you took the time to write to us with your concerns and I look forward to hearing from you.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Horrible customer service in store

We have been customers for over 15 years, and went in to a VzW store last week to upgrade our 3 basic phones. Wanted to keep all basics. When they found out we wanted basics, things got very cold. We were pointed to the corner of the store where the phones were at. 3 to pick from - all $100 each! We asked if there weren't any free ones and were told that we'd have to go to the website to get free phones.
So I went to the kiosk in store and signed into MyVerizon and started through the upgrade process. There were NO free phones. So I had to sign in again for assistance from someone. In the meantime, I went to just the Verizon website and could see 1 free phone. 30 min. later, when someone could once again be available for questions, I was told that the kiosk was not their actual website, so I couldnt do the same things as if I went to an actual computer. I showed him that I could go to their website and could see the free phone, but he told me he couldn't help - I would have to call customer service or go home to my computer. Then he walked off. WOW! I am kind of used to being shunned for having basic phones, but to brush me off twice?
We left. During shopping later in the day at a large box store, we discovered 3 basic Verizon phones for $.97! 3 that were not even available on the VzW website. We got some awesome customer service from the store employee and did our upgrade of 3 phones in less than 15 min.!
We are stuck with VzW because of our location and lack of other wireless in area, otherwise, we would switch - I do not believe in supporting horrible customer service!

I had a terrible customer service experience also at the West Plains, Mo. Verizon. I went in to upgrade today to find out that my unlimited would now be cut to 2G. I was upset because I didn't realize Verizon was doing this. I was asking if I could atleast get 4G for my old price. Another worker there said, "Would you like me to sing you a song and dance?" Really, Verizon! All of the money you are taking and you're reducing services and this is the response I get? I think you can do better than this.

Horrible Customer Service at Store # 125

Horrible customer service, especially coming from the general manager of store #125. I'll probably never shop here, or any other best buy locations, again due to my poor experience here and being talked down to from the so-called general manager.
Direct quote: "I am the general manager of this store and I'm telling YOU the returns & exchange policy. It doesn't matter what the other associates tell you, I'm the one to clarify the policy with you."
This is just rude and disrespectful. As a customer, I am shocked that this kinda of attitude is coming from the management of the store, no less the General Manager.
I was merely presenting an email converstaion with customer service stating that I could exchange my ipad with a different color and was then given the above lecture. This is very unprofessional and disrespectful.

Hello matt_h_8,
There is never a circumstance where it is appropriate for our managers to be anything but respectful to you and our other customers. I apologize for your having to cope with such unprofessional behavior.
With regards to our return policy, generally speaking an exchange can be made for a product of a different color without issue -- except potentially where sale pricing is concerned. What particular aspect of your situation resulted in the exchange you reported?
I'm grateful that you took the time to bring your concerns to our attention.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Very poor customer service at store

Today when I was in the Best Buy store at BURBANK IL (Store 311), I tried to use my virtual mastercard from the Mario Kart 8 promo from Best buy, it state it being accepted at any retailer that accept Mastercard. When I try to check out, the cashier refuse to take it and a manager “claim” it can only be used for online purchases. I am upset and left the store and reread the card and it stated clearly in line 1: “accepted at any retailer that accept MasterCard”. I felt being lie to and being tricked.

Greetings xellos2099,
Assuming you are talking about our My Best Buy Credit Card, it sounds like you may have successfully applied either in store or online. While this card is accepted at any retailers that accept MasterCard, there are a couple of things that are standing out to me in your post that I’d like to clarify.
As I’m not sure how you applied, it can be tricky to narrow down why a manager may have denied your purchase. Like DanK mentions though, we would require the physical card be in hand at the time of purchase with two exceptions.
1) If you applied in-store at the time of purchase, we may be able to use your new virtual credit card for the purchase you are trying to make. After that, we would require you to wait for the physical card to come in the mail.
2) If you applied online, you may use the virtual card as many times as you like using www.BestBuy.com. As DanK mentions, you may use our Store Pickup option should you wish to ship it to a store location for free.
Having said that, how did you apply? I’ll be glad to see what options we may have available to help you.
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Store rep signed me up under the wrong plan and no one in customer service has fixed it in over a month

I was bait and switched. I signed up under the pretense that I was getting the promotional rate of 40gb/$150 that was scheduled to end on November 5 2014.
I walked into a Verizon wireless store on November 4th with the intent to trade in my iPhone 5s which I was offered $350 trade in value and port over 2 of my lines with T-Mobile under the Verizon promotion. Once I was approved and offered my trade in I was told that the phones I was seeking to purchase from Verizon was not in stock and needed to be ordered, and delivered separately with the iPhone 6 being shipped out November 14 and the iPhone 6+ shipped November 21. Thomas, the Verizon wireless sales representative, also informed me that for me to get the promotional rate I would have to open the account with an active line before the 5th or I wouldn't be able to get the promotional rate since the phones would be delivered past the promotional date period. The sales representative insisted I should add an iPad that was in stock at the store and I could leave the store with an active account and once my phones were delivered I would be all set to go with my promotional plan and devices. I had no need for an iPad but decided it was worth getting for the sake of the promotion.
ON November 14 I recieved via FedEx a package containing not a iPhone 6 as promised, but a iPhone 6+. I called Verizon to activate the phone that was ported to my personal phone number, and didn't have my iPhone 6 that was set to port my out of state business line and cancel service with T-Mobile on the 14th of November. To say the least I was extremely upset for which I had no means of recieving business calls from North Carolina while I live in Florida. At that point I asked the Verizon customer care representative I had on the phone to see if they could see if there was a store that had the iphone 6 I ordered in stock so that I an could have a business phone the same day. He found a store that had it in stock and it happened to be the store I originally signed up at. I was told that it was in the color and storage capacity I had originally ordered and that I could pick it up at the store to complete my purchase with Verizon. Again, for the sake of having a business line I ran to the store and spoke with Thomas and explained the mix up. upon moving forward I was informed that they had an iPhone 6 in stock with the capacity I had requested but not the same color I had ordered. At that point I didn't care I just needed a phone and proceeded to activate the phone he had in stock And ported over my business line.
After recieving a text from Verizon that I had consumed all of my data just days after I recieved my phones I called Verizon 611 from my phone and spoke to a customer care representative named Fallon, which informed me I was set up on the wrong plan and that she see's the notes that Thomas notated that I was subscribing for a 40gb plan and that she was going to send a request I D # [removed] form to make the corrections and that there was no need for me to cancel service as I was within my cancelation period, again she insisted that there was no need to cancel and that the request would be granted and she would be calling me once my billing cycle reset and the corrections were made and she would credit my account based on the promotional rate. I NEVER RECIEVED A CALL FROM FALLON! Not even to be notified that the request was denied! I came to realize later in December when I recieved a $1200 bill that this wasn't resolved. I called customer service again and spoke with a gentleman that explained the request was denied and that this will be resolved after I explained what transpired. He assured me that he was going to expedite another request and he would be in contact with me within a few hours....... I'm still waiting for his call as well!
I called again several times in the past few days and have spoken to several supervisors that promised to resolve this matter and call me back promptly........ Again, no one has called me back!
December the 8th I spoke with a supervisor named Victoria which assured me she would get this resolved within the next 24 hours and gave me her direct number to reach her if I didn't hear from her [removed], again I haven't heard from her yet and I've made several attempts to reach her at her direct line to no avail.
December the 9th I spoke with supervisor named Mike employee #[removed] in the Seattle call center, he appoligized for the mix up and that no one has called me back and that he would handle this matter and get back to me today December 10th....... Again no call..... I have spoken to 3 people today all which have made promises to call me back today within a few hours and none that have. I just got off the phone with a supervisor named Vanessa Jentfield at the Chicago call center and saw all the notations and assured me that there is no reason why this shouldn't be corrected and that she would be calling me back tonight or tomorrow. I will be sitting by the phone unless Verizon wireless decides to disconnect my service for non payment of $1200+.........
I have filed a complaint giving a detailed explanation of what has transpired with the FCC as well as the FTC, my next step is to file a small claims lawsuit tomorrow morning with the state of Florida and see if Verizon finds a way to contact me then,I guess I will just have to wait and see.
Personal information removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

It was a good idea to file a complaint with the FCC, someone from Verizon will contact you by phone in an effort to resolve your issue. I wouldn't suggest small claims court as they have not done anything illegal, (just bad customer service) and their contract with you is usually upheld, which in this case is not for the plan you want. The person contacting you likely has a little more pull, as the call centers can only uphold the written customer agreement made.

I have tried to connect and purchase on my iTunes Store, but forgot security questions. Not even Customer service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me?

I tried to Purchase on the i Tunes store, but forgot security questions. Not even Customer Service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me? I can't rememeber any answer to any of mu questions and I can't even register my product (iPod Classic) even though I purchased it 6 months ago. Customer Service held me on the line for 30+ minutes asking me all the time if I rememeber one anwer to my questions (to which I repeatedly said no) and there seems to be no way to circumvent that security system, not even with my second email, also registered on My Itunes. Isn't there any way for me to get those 20 dollars back I already have in your store or at least reset my security questions if I don't rememeber?
Thank you very much.

qwerqsr, Please contact 1-800-My-Apple, about this issue. The account security team should be able to assist you. Please have your password and the ability to log into your account via appleid.apple.com.
Thanks,
A2Q

In Store Customer Service Complaint

On 10/19/2014 I went into the Verizon store located in Royal Oak Michigan on Woodward Ave. with my friend to get a new plan started, once inside we were assisted with an associate named Jamal. We had come in knowing we wanted to activate a Samsung Note 3. Jamal informed us that the location we were at did not have any in stock and that he would have to order it and it would be in the next morning, we politely asked if he could locate one at a nearby store once checked he came back to inform us that no nearby location had one. We left to try a local Best Buy instead of the Troy location on Big Beaver Rd and John R Rd, we had no luck at Best Buy and called Jamal to have the phone ordered. Here's where his lies begin, on Monday 10/20/2014 we called in the morning to confirm the phone was in store, he checked and said it was not and that he would have to pick one up from the Troy store, which he had informed us the day before they did not have, and to return at 7PM. So I contacted the Troy location and asked if they had the phone in stock the day before and was informed they did, lie number 1. After contacting the Troy store I called back to Royal Oak and Jamal answered the phone, I asked for a manager and he stated he was so I asked for another manager and spoke Tracy, after expressing my concern about Jamal and his actions I asked Tracy if in fact Jamal was a manager which I was informed he was not, lie number 2. Tracy and I agreed that the activation fee would be waived and that we would not be dealing with Jamal anymore. Upon arriving at the store at 7PM my friend who I informed to speak to Tracy was grabbed up by Jamal again and had in fact charged the activation fee. This is by far the worst customer service I have ever received at any location. The fact that Verizon as a company would let a liar and thief represent them says a lot about the company as a whole. I will never step foot into the Royal Oak Michigan location or recommend a single person to that store after this experience.

Keep in mind, even when you are told the activation fee is waived, you are charged the activation fee and it is credited back to your account within 1-2 billing cycles.

Who do I contact to file a complaint about wifi on my new IPhone5 and poor customer service at the Apple Store in Leawood, KS

I am having problems connecting to wifi at home with my new IPhone 5. I got it replaced today at the Apple Store after dealing with a rude customer service person yesterday and today. They simply would not listen to me explain all the troubleshooting I have done. I also have an Apple Airport Extreme base station router, Macbook Air, two IPads, IMac and my husband's IPhone 5 on this wifi system with no problems. After talking to Apple Care yesterday, they told me to go to the store today to exchange my phone. The customer service person argued with me that I would have the same problems even if I exchanged the phone. This has been a very frustrating experience and after being a loyal "Apple" geek for many years, I'm seriously thinking about returning my IPhone 5 and getting a Samsung Galaxy S3! This is totally unacceptable! Tech support at Apple Care was great yesterday and that person actually listened to me unlike the two individuals at the Apple Store in Leawood, KS. How do I file a complaint about the hassles at the Apple Store?

Talk to the store manager.
Regards.

Itunes will no longer accept any of my credit cards. Says security code doesn't match with any card I use. I have inputted new card info in the apple store area and it still says the same thing in itunes. Customer service is no help at all.

Itunes will no longer accept any of my credit cards. It says vcode doesn't match when it does. Customer service is no help. I have re-inputted the info in the account section of the apple store and in itunes--still says vcode doesn't match.

Itunes will no longer accept any of my credit cards. It says vcode doesn't match when it does. Customer service is no help. I have re-inputted the info in the account section of the apple store and in itunes--still says vcode doesn't match.

Apple apps store do double charged me for only one application purchased and i can't find an email of apple customer service.

Apple apps store do double charged me for only one application purchased and i can't find an email of apple customer service.
<Email Edited By Host>

These are user-to-user forums - I've asked the hosts to remove your email address from your post.
Tou can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I just want to share my experience or rather terrible experience with apple service.....I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......ther

I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......there was some cosmetic problems with the screen of my Mac book pro....they replaced it but the computer would not turn on....and btw when I went to pick up my computer the representative handover my computer to another guy without checking his id who was there to pick up his phone.......then I had to take it back second time this time they messed up my iWork...I took it back but they couldn't retrieve my history of purchase of iWork...and then when I installed the iWork at home...none of the applications is working.... .I will have to take is back fourth time.....I loved apple products but may be not anymore.......

Other than what Shotist007's remarks (which solves nothing) your experience is not common. First I would speak to the store manager to get things rectified for you. If that doesn't work out then I would contact AppleCare and speak to a customer service representative and complain via that venue.

Verizon store personnel and customer service less than useless!!

I'll try and make this as short and concise as possible:
1. went to Walmart to research cell phones and available carriers/plans.
2. Verizon rep Melissa was in-store, introduced me to the prepaid $45/month plan and talked me into a "new" Motorola Luge.
3. Researched the Luge, piece of crap two year old technology, rebranded Motorola M. Wanted to change phones, upgrade to Samsung S4 or Moto X.
4. Tried to buy replacement phone online through Verizon website. Could not do so without paying another $45 monthly charge.
5. Called customer service, was assured I could add the $45 for the new account I had to create in order to get the Samsung (which came with a new phone number) back on to my original account and phone number once I made the swap to the new phone.
6. Received the new S4, swapped SIM cards, S$ now has my original number, Piece of crap Motorola returned for credit, new account and number no longer needed/active, $45.00 not credited to my original account. WHAT A TOTAL RIP OFF!!
The only good thing about Verizon is the coverage. BIG WASTE of time going to talk to the imbeciles (mostly youngsters working on commission that just want to sell you stuff, not solve problems) or trying to call customer service. Obviously CS folks are either ill informed or completely dishonest!!!
BEWARE ANYTHING YOU ARE TOLD BY ANY VERIZON REP!!!
I WANT MY $45 CREDIT TRANSFERRED TO MY ORIGINAL ACCOUNT!!!!

If your phone is less than one year old, it is still covered by the manufacturer's warranty. I would take advantage of that and request another replacement. It's your right as the consumer to request replacements until you get a device that works, that's in the contract you signed. What's also in the contract you signed is that your replacements past the 14 day Worry Free Gaurentee period will be certified like new, AKA refurbished. Verizon doesn't hide that information from you before you sign, it's all right there in the black and white text of your contract.
As far as Verizon being unwilling to sell you a new iPhone for $199, they refused to do it because it would cost them money. When you signed your contract, you paid a subsidized price for the phone. Verizon sold you that device at a LOSS, and planned on receiving 20-24 months of revenue from your monthly plan to make up that cost. If they sold you a subsidized iPhone and put you in a new contract, they would never recover the LOSS that they took on the Blackberry Storm. You can buy a new phone from Verizon at any time, at full retail price. Buying a phone at full retail price is the only way to purchase a device that does not cost Verizon money up front.
My reccomendation? Get another Storm replacement and see how it goes. If that's still not the phone for you, look to eBay, Craigslist or friends/family for a used replacement. Prices on eBay are likely to pretty good for older models of the iPhone now that the new hotness has been released.

Re:customer service at stores

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