Customer Services Contact

How can I contact Custoemr Services with paying for the privilege?

Hello, searching for "adobe customer service" gives such results: http://helpx.adobe.com/contact.html but maybe have you found them and your product is not supported anymore? Tell us more, so that we can help you.

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Billing;what is customer service contact number for billing

Is there a customer service contact for billing for Adobe send

I'm encountering the same problem. It keeps telling me that chat is down, and the only other option is the forum. I need to speak with a real person about this.

RIM customer service contact?

Does anyone know how to contact Rim directly?
I bought a Z10 on June 26th and I've had many problems with it. I'm told Blackberry is guaranteed for 10 days and then it's only serviceable. I think I got a dud. It works after I take the battery out and put it back in.
After spending so much money buying the phone I did expect to buy a quality product and not one that needed to go in for a service 2 weeks after purchase.
There is no help anywhere except forums .... not what I expected.
Please let me know if you have an email address or a way to get some real help.
Thanks

Hi,
I've contacted my service provider a few times this week and they say it's a phone issue.
The phone keeps saying network error, which is why I went to the server. This changes after I take out the battery.
The screen keeps magnifying so much that I can't get out of it and I can't press the only icon showing, this changes after I take out the battery.
There is sometimes a consistent beep, which I can't turn off until I take out the battery.
I am often unable to swipe open the home screen. The password screen will come on but there isn't a key board. The screen often goes black and nothing happens, which all changes after I take out the battery.
Today I had to take out the battery 6 times to get it to work.
This phone is 2 weeks old. I paid $750 (in Dubai) for a phone that doesn't work. I'm feeling as if a product that has so many issues so soon should be relaced. But, Balckberry only guarantees their product for 10 days. Sending it off for service 2 weeks after it was purchased from a reputable Blackberry provider is not what I expected. I thought I was buying a decent product.
I'd like to discuss exchanging it but i'm over the 10 day guarantee. The store I purchased from said they can't exchange it unless authorized by RIM.
Any idea's?

Why don't Adobe have a contact for customer services - the "chat' person ignored this question an impressive 5 times .

Anyone else tried? Elements just does not work properly on Macs and when I asked for help, I was told that help isn't available for my old version so I'd have to upgrade. Like an idiot, I eventually did and found the new version even worse. I looked for customer service contact and ..... nothing. Only option was for their "chat" - so asked them - told there was no email, I couldn't get a refund as I had bought it from Amazon! person was unbelievably unhelpful and wouldn't answer any questions, despite being repeated many times.
Anyone got any idea how to complain to Adobe - or should I just do what everyone else does and download full photoshop illegally?

We're just other customers like you, so your guess about why adobe does anything is just as good any of ours would be.
However, PSE works fine on macs for a great many people, so if you could explain the problem maybe someone here could help you.

Useless customer services

I purchased LR via the Adobe site in July together with the users manual. The box arrived with the software and two glossy pamplets entitled 'getting started', however no user manual.
Having contacted the helpdesk l was told it was being looked into. Numerous emails and 2 weeks later l recontacted, to be told that the person dealing with it was on holiday. A few days later l emailed again to be told it was being escalated. 2 weeks after that l received a call to say that it was being looked into. 2 more weeks have passed since then and nothing. My credit card has been debited and l have no User Guide. No-one is dealing with this, and the time Adobe has apparently spent dealing with and escalating far outweighs the production cost of this illusive publication.
So, where do l stand. No-one has sent me what l purchased. I would be a fool to make any more Adobe purchases given how l have been dealt with so unfortunately this is the last time l purchase from this supplier. Perhaps as more people vote with their feet the sooner Customer Services service the customer.

Let me clarify:
When you are in the Adobe Store and choose to add Lightroom to your shopping cart, a window comes up indicating you have added Lightroom to your cart. Below that notice is a "Related Products" frame listing CS3 and "Adobe Photoshop Lightroom Book: The Complete Guide for Photographers" with a $40 price tag and an Add to Cart button.
When I purchased LR I didn't order this book but I recently purchased LR for my daughter and did order the book so I need to know if this is a mistake or not, and if it is how to be re-imbursed the $40.
Tom, if you are still "listening", should we make direct customer service contact at this point, or can you clear this up for us with new information?
Tony

Chat and Vision "customer service"

I'd just like to say how disappointed I am that you continue to offer Chat and Vision as a preferred Skype partner. They are truly dismal to deal with and next time I'll just head straight for Amazon instead.
I ordered a headset from them on 6th September which took a week to arrive. In the box, the headset looked larger than expected, but I wanted to try it on to check. I thought I'd take the sensible option and email them before opening the packaging in case it would be a problem to then return it. I told them it was glued down so I'd have to break it apart to get in. They eventually replied to say I could do it (this took 2 or 3 mails).
So I opened the box.
Then, 24 hours later, I get another mail from a different agent telling me that no, I couldn't open the box. Not referencing the previous mail, just providing a second, entirely opposite, response.
A bit late, right? So now I'm stuck in this endless cycle of emails, virtually daily, where I say they told me I could do it (and I still have the mails to show it) and they tell me they won't accept damaged packaging. I've asked for a dialogue with someone more senior and they tell me they've passed the mail onto management who want me to send in photos of the packaging to determine the condition.
Why? What does this have to do with anything? They told me I could break into the box, so I did. Having got to that point, the current state of the box is irrelevant - I've done as agreed so they should be duty bound to still provide a refund if required. Of course the packaging is no longer in perfect condition, it had been heat-sealed together! They won't let me deal directly with someone more senior and I can't find any info on the web to do it myself.
All the while, they refuse to send me their mystery link about how to obtain a refund. I've never known an online organisation that doesn't openly tell you how to go about returning goods from the outset. Usually it's a prominent part of their site info. Why are they so coy about telling you how to get your money back in genuine scenarios? Just put the returns info on your website and be done with it!
And every time they email me (which, by the way, is the only way you appear able to communicate with them), I get a second email that's supposed to be a survey for how you rated the inteaction. Every time, this link doesn't work. Takes you to a page with no survey. So good to know they take feedback seriously too, eh?! I've even todl them about this but they're not listening.
So, people, if you're considering using Chat and Vision because they're a pound or two cheaper, then think carefully. If anything ever goes wrong with that order or purchase, I feel for you. Deal with a supplier you can trust to be adults, even if it's slightly more. The lack of stress will be worth it.
And Skype, how can you go on recommending these guys? I thought an organisation like your goodselves would choose to work with open, honest partners who give all their information up front and are at least logical to deal with. They're letting you down, folks!

Hi, Bristolsotonian, and welcome to the Community,
Thank you for your letter and report. Please also file your report with Skype Customer Service: contact customer service
Regards,
Elaine
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HT204088 Does anyone know how to speak to customer service for iTunes? I got charged for something and have no clue what I got charged for. I have not used iTunes yet. There is no way on the apple site to get this resolved.

Does anyone know how to speak to human being in customer service for iTunes? I got charged for something and have no clue what I got charged for. I have not used iTunes yet. I have spent a lot of time trying to get this resolved on the apple site and there just seems no way to do it. Thanks.

iTunes Customer Service is an online service unless they feel they need to call you.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

Any customer service help for HP Photo Creations?

I need to correct or cancel a photo order.

Hi RPM.
Our customer service contact email is [email protected] Once you submit an order it goes directly to our manufacturers for production, so it's usually not possible to change, but we'll do our best. It depends where the order is in the production process.
Please customer service them your order number if you have it. We can also look up your order if you provide your first and last name or the email address you used when purchasing.
For more support options, click the "?" button in the program.
Thanks for using HP Photo Creations,
RocketLife
RocketLife, developer of HP Photo Creations
» Visit the HP Photo Creations Facebook page — news, tips, and inspiration
» See the HP Photo Creations video tours — cool tips in under 2 minutes
» Contact Customer Support — get answers from the experts

Anyone know how to contact anyone in Verizon headquarters? Since I'm not getting anywhere with Customer Service

I'd like to express how unsatisfied we have been with Verizon on an issue that has been ongoing now since March 14, 2014. It involves an upgrade on one of our lines. After all these months, phone call with customer service, Tech support, and visits to a Verizon stores, I would hope that there are ample notation on our acct but since I've had to explain the situation on a bi-weekly time frame, I would assume that no one has documented any contacts.
We've been with Verizon for few yrs now and I have always been very satisfied with Verizon who, up until now , always provided excellent customer service in their knowledge, concern, and customer satisfaction. But I have to say, every positive outlook I've had with your company has been wiped clean with the worst service we have received in the last few months.
We upgraded my daughter's phone on 03-14-14 with a Samsung Galaxy Mini from an Iphone 4s. Within 24 hrs, the phone failed. After 2 visits to a Verizon store the next day which took 6 hrs, we still had to return the next day to speak to a manager. The 2 stores advised us to make a CLAIM on the defective phone thru our insurance plan with Verizon. A CLAIM on a 24 hr old phone!! A 3rd visit with a manager finally convinced him to replace the phone with another new phone at the store. Within 2 weeks - issues began to occur with the replacement phone. Several visits more, several calls more with Customer Service, several calls more with tech support which adds up to soooo many of our time taken up to simple have temporary "fixes" is outrageous. If I billed Verizon for my time, perhaps the situation would have been resolved more quickly. Each visit lasts approx 2 hrs, each phone call approx 1-1 1/2 hrs. We are talking at least 2x a month for the course of 5 1/2 months. Plus the time it takes to get the phone back to where she needs it - contacts, apps, internet.
Not once were we offered a new phone or replace the phone. Not until today. Replace the phone with the same phone that my daughter has grown to hate. So basically a 3rd phone - same phone. She is not interested in this phone any longer. She dealt with this phone model for far too long.
Today we were offered to replace the phone with same phone, or pay for a refurbished Iphone 4. So basically she would be going back to her original Iphone 4s before the upgraded WITH a cost. So her upgrade was wasted, we'd paid over $200 for a defective phone, and would need to pay for an even older model Iphone 4 and have to pay for it. Why wasn't she offered a different phone within those 30 days after the upgrade and 6 visits?
Every rep at the stores, every rep in tech support would provide a different reason for the issue. Finally, tech support advised not to download apps. WHAT GOOD IS A SMARTPHONE IF YOU CAN'T HAVE APPS??? We are talking about a 20 yrs college student who attends school in another state. Do you know the trouble she has to go thru to visit a store? To find 2 hrs between being a full time student with 2 jobs to sit on the phone with a tech support or go to a Verizon store? Once-ok Twice-maybe BUT for 5 months?
She's not eligible for an upgrade. She will be stuck with a phone that she had grown to hate. And I with customer service which I've grown to hate.
Finally, The Edge. Trying to find a way to make my daughter happy, I spoke with 4 representative today about the Edge. Each rep gave me 4 different information. 1st rep advised Edge phone could not be used on another line so I could not use a line eligible for the Edge and give that phone to my daughter since she isn't eligible for the Edge. 2nd rep advised that although new phone thru edge must be used by same number that it was eligible for, we could use the current phone o that line for my daughter. My son currently has an Iphone 5 and is eligible for the Edge early upgrade. He would not have to return his Iphone 5 so my daughter could use it. However, all the lines would have to go to the More Everything Plan and share the Data between all our phone lines. 3rd rep advised the cost would almost double from our current $358 to go to the More Everything Plan so suggested to have 2 accounts vs just 1. 4th rep advised not every line needs to go the More Everything Plan, we could not keep the current phone, and my daughter could get a replacement phone but same phone or made exception to offer the Edge early upgrade to my daughter but only after we go thru the replacement program because the phone we send to Verizon has to be in good working order/no defects.
After 5 1/2 months, it is now Verizon that is indicating that we have a defective phone and can't accept it thru the Edge program or we would get billed approx $299 for a defective phone. After 5 1/2 months of me calling in about a defective phone that not one rep replaced because they "fixed" the problem ( by the way, a temporary fix is not fixing, if it was fixed I would have made those calls today or writing this email), I am now being told her phone is defective. She advised to get a replacement phone first, return the old phone, activate the new phone, then call in to get the Edge early upgrade. So my daughter would have to do all this, plus add contacts back, apps and whatever else she needs to use her phone just to turn around a couple weeks later and do it all over again with the new phone thru the Edge program. Once again, we are the ones having to be inconvenienced and go thru all these steps. Did I mention she is going to be studying abroad in Italy beginning Nov? So the idea of having to wait 2-3 weeks for a new phone and having only a week or 2 to test the phone to make sure it's working properly before she's out of the country doesn't sound appealing to me. Verizon has made us have a defective phone for 5 months advising it's in good working order after each and every "fix" but Verizon will not accept that phone if returned in the same condition as a phone in good working condition. Do you see the irony in that?
I have reached my limit and after 5 yrs of my brother in law trying to convince us to switch to AT&T where he works in their Corporate Office, I can honestly say I will not be sad to leave Verizon. Especially when one of your reps simply provided me with the contract end dates to provide to AT&T because they offered to buy out our contract. No effort in customer retention what so ever. That was a phone call on Thursday.
And yes, one of your tech reps tried to convince me of all the hassle it would be to switch and time AT&T would take to buy out our contracts but honestly it was the pot calling the kettle. I am not in the position to discuss hassle and time after 5 months of getting that with Verizon. Did I mention it's my brother in law so we would be getting special treatment and no out of pocket expenses to switch. It was my loyalty and satisfaction with Verizon that has kept me from switching all these years. Something Verizon clearly does not appreciate.
So can you guess where I am with confidence that your customer service department is knowledgable about the plans/offers? Where I am that I can trust what I'm being told?
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.

Jneklason wrote:
~snip~
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.
I hate to tell you this, but you didn't write an email. You wrote a discussion post on the Verizon Wireless Community forum which is a public peer to peer forum. Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't ever see your post. Before you re-post it, don't. Duplicate posts get removed from the community.
I see there were several missteps both by the reps and yourself in your post. First you should have insisted on returning the phone within the 14 day return policy period. Second which Samsung Galaxy mini model did you purchase? The S3 mini or the S4 mini? Did you do any research prior to deciding on this device. The reps at that time deflected the easiest course of action, by trying to get you to replace the phone under insurance instead of returning the phone. The Early Edge payment option requires the current phone on the line using the early Edge must be returned to Verizon Wireless. Did you once considered going to a third party site like Swappa to purchase a gently used device for your daughter?

I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE. Having trie

I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE. Having tried this, I was met with a recorded message, in Arabic, and no options to speak to anyone. I have found this process extremely frustrating and poor on your behalf. Not providing any options to speak to an Adobe representative is equally annoying. Please get back to me ASAP, as I need to use the product immediately.

CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O.

How do i purchase license for lightroom 5? When i tried to process payment, it says There was a problem processing your order, please contact our Customer Service team on 800 448 1642 for assistance.

How do i purchase license for lightroom 5? When i tried to process payment, it says There was a problem processing your order, please contact our Customer Service team on 800 448 1642 for assistance.

In this forum, we can't help with purchasing issues.
My suggestion is to call that phone number.

Need a way to contact customer service abroad!

"I NEED TO CONTACT VERIZON BY EMAIL
Esta pergunta não foi respondida.
e.mehta011 11/03/2014 04:47
I'm abroad in another country right now and have a question about my bill, but do not have international phone access and live chat is not working for me. Any possible way to email someone from Verizon directly for help?"
Hello,
I'm having the same issue and am beyond frustrated. As I'm being threatened with loss of phone number, fees, credit reporting, etc. all I need as an explanation of why I owe money when I was assumed to have a zero account balance and have been on a vacation suspension for months while in Brazil... I amazed at the amount of time it has taken, with zero success, to get in ANY sort of contact or find ANY detailed explanation of charges.
- The Verizon site will not switch from Spanish langauage to English (ironic considering I'm in Brazil and the language is Portguese).
- I cannot view my bill or explanation of charges. Says;
"The System is Currently Unavailable, Sorry for the Inconvenience"
- The Live Chat feature does not work.
- I've tried responding to emails from Verizon three separate times to no avail.
Honestly, it's $85.00. I just need to see why I owe it before I pay because I'm confused and had thought for well over a month or two I was at $0 until finally an email almost 2 months after my service was suspended saying (which I didn't bother to open, heading just said 'bill now available online' which I assumed was for a $0 balance since I paid my last bill months prior) Not until April 11th did I receive a warning about a past due balance, again from months prior. Why did it take so long to notify me?
I would like an explanation of my bill and charges so I can pay or not pay my past due balance as well as to why it took so long to know about it and why I am not able to use any useful tools on the Verizon website or contact customer service in ANY fashion to try an resolve this issue (which I've been attempting to resolve now for over two weeks). I also do not feel any late charges should be applied given my failed attempts to contact Verizon before a $5 increase in balance.
Here is my email from April 12th:
"Hello,
I'm very confused. As far as I'm concerned I had paid my balance and am not being charged for service while I am here in Brazil. I am on a vacation suspension. I have tried to log on but when attempting to view my bill, it says "the system is currently unavailable." When I can verify the charges, the bill will be paid immediately.
Best,
Dylan Bolling"
Thank you for your time and consideration; take care!
Best,
Dylan Bolling

Hey there, Brewcity04! Sounds like you've really been having difficulty reaching us to resolve how your info is displayed via My Verizon. Although I regret that, I'm here to help! We'll need to communicate with you privately, so I'll need you to follow my handle (DionM_VZW). The instructions for that are at this link: http://vz.to/1gBiqkv. I've already sent my follow request to you!
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

I'm having a very difficult time trying to reach Apple Customer Service to make a complaint. Who knows who I can contact to get a straight forward response?

About once or twice every other week, I have to restore my iPhone becaues iTunes cannot "read" the content on my iPhone. I've called Apple, only to be directed to the Genius Bar who told me basically he didn't know what was wrong but he still gave me some tips about fixing it.
None of them worked.
Now here I am, losing pictures and wasting time because I have to back up my iPhone every day and hope that it will at least connect and then restore it when it doesn't connect.
The fact that Apple makes it so hard to make a complaint or talk to someone directly really offends and angers me as a customer. I have been using Apple products since I was 11 years old (bought myself the first Shuffle) and was very excited to finally get an iPhone. I've had it for two months and I have literally never hated a phone as much as I hate this one because of the constant time wasted just so I can use it.
Now, the problem is getting worse as I have to restart my computer a few times before iTunes will finally restore the iPhone.
There's nothing that can be done to get my time back and I understand that, I just want to talk to someone about how disappointed I am in Apple because of their incredible lack of customer service and that I will not be patronizing Apple again and I will tell my friends of my horror story with Apple and tell them not to purchase any sort of product from them.
Help with getting my iTunes to read my phone would be appreciated. I use a legally purchased version of Windows 7 on a PC.

Hello justvzzz-
I’m sorry to hear that your recent experiences with Best Buy have not lived up to your expectations. I’m also sorry to hear that your order for these gift cards was cancelled.
Our Price Match Guarantee here should be easy to benefit from, assuming that the price match is allowed under the terms and conditions of the guarantee. Certainly the service that you receive when contacting us, whether by phone, email or through the forums is important to us and it sounds like at least through the phone, we could have done better. If you run into future concerns around our price matching policy, please feel free to post here on the forums and we’d be happy to assist if possible with the issue.
I appreciate you taking the time to provide us this feedback and I will definitely document it for our upper management’s review.
Thanks for posting!

Can anyone give a good contact number for someone in the upper level of customer service

can anyone give a good contact number for someone in the upper level of customer care i have talked to two of the worst people from customer service, the "supervisor" who was very appropriate did give me a address to mail a complaint which i will but being a disabled veteran of the Iraq war and a member of the wounded warrior project i get upset at certain people who show no respect for the average person and even worse of an attitude to those injured serving their country. I'm in no way saying I'm better its just that i expect a grain of respect as a person, a fellow American working everyday just to get by. my issue was not an impossible issue to resolve but i was told by one rep that it was not possible after my call being "dropped" i called back and talked to another. Luke from call center Washington state told me it was possible but that the phone i ordered two days prior (that rep failed to finish the order)was no longer available and i could pick a different phone not on back order.......i mentioned my confusion to the lack of service and being told two separate things. i asked why this was when i was not the one who made the mistake he told me it was not there fault and pushed the blame to me....he then called me dude and started to speak over me. when i asked to speak to a supervisor he asked why i told him i was no longer interested in talking to him he said why, i asked to be transferred again he kept refusing saying listen man I'm trying to help you what do you want. i asked to speak to his supervisor at least three more times he refused. i asked for his employee information so i could call back to report his rude behavior he refused to give me anything except at the end he finally told me his name.. there is more but my hand is tired is there anyone who can help me? if i find an answer as i will be posting this to many sites i will post it here.

Hello hazzard0011, I want to first and foremost say we truly appreciate your hard work and dedication to our country. It is our commitment to provide a top notch customer experience. My apologies that this hasn't been the case in your recent interactions. We can definitely submit feedback to our upper leadership regarding the matter. Can you please send us a direct message so that we can further investigate? Also, please share details regarding the initial issue. Here's steps to send a direct message: http://vz.to/1b8XnPy
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

My hard disk crashed and I cannot find out how to "contact customer service" other than this forum. The website seems to just take me in a circle. I need to de-activate a license but cannot access the software due to a crashed hard drive. Please help.

My hard disk crashed and I cannot find out how to "contact customer service" other than this forum. The website seems to just take me in a circle. I need to de-activate a license but cannot access the software due to a crashed hard drive. Please help.

Hi Anthony ,
Here is the link to connect with Adobe Chat Support.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Hope your query gets resolved .
Regards
Sukrit Dhingra

Customer Services Contact

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