Useless customer services

I purchased LR via the Adobe site in July together with the users manual. The box arrived with the software and two glossy pamplets entitled 'getting started', however no user manual.
Having contacted the helpdesk l was told it was being looked into. Numerous emails and 2 weeks later l recontacted, to be told that the person dealing with it was on holiday. A few days later l emailed again to be told it was being escalated. 2 weeks after that l received a call to say that it was being looked into. 2 more weeks have passed since then and nothing. My credit card has been debited and l have no User Guide. No-one is dealing with this, and the time Adobe has apparently spent dealing with and escalating far outweighs the production cost of this illusive publication.
So, where do l stand. No-one has sent me what l purchased. I would be a fool to make any more Adobe purchases given how l have been dealt with so unfortunately this is the last time l purchase from this supplier. Perhaps as more people vote with their feet the sooner Customer Services service the customer.

Let me clarify:
When you are in the Adobe Store and choose to add Lightroom to your shopping cart, a window comes up indicating you have added Lightroom to your cart. Below that notice is a "Related Products" frame listing CS3 and "Adobe Photoshop Lightroom Book: The Complete Guide for Photographers" with a $40 price tag and an Add to Cart button.
When I purchased LR I didn't order this book but I recently purchased LR for my daughter and did order the book so I need to know if this is a mistake or not, and if it is how to be re-imbursed the $40.
Tom, if you are still "listening", should we make direct customer service contact at this point, or can you clear this up for us with new information?
Tony

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  • How to unlock iphone 4 when Orange UK provide useless customer service

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  • Missed appointment and useless customer service

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  • Dear Adobe.  Your useless customer service is why I will never choose to purchase another Adobe product.  For $200, I get to read tons of other users questions, Yay!

    Last time I try your "help"

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  • Installation Problems and Inept Customer Service!!...

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    Hi sarahbradbury, 
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    I am sorry to hear about the problems with your home move. 
    Please send me in your details using the "Contact The Mods" link found in my profile and I will get this sorted for you. 
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    OlgaC 
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • How can i cancel order from HONG KONG apple Online Store? i tried to call the customer service hotline in 1/11/2013 (3pm to 6pm) and no any apple specialist reply and answer me? How can i do now ? Pay for useless????

    How can i cancel order from HONG KONG apple Online Store? i tried to call the customer service hotline in 1/11/2013 (3pm to 6pm) and no any apple specialists reply and answer me? How can i do now ? Pay for useless?

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  • Absolutely USELESS Customer-LESS Service-LESS

    Absolutely USELESS Customer-LESS Service-LESS
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  • Verizon store personnel and customer service less than useless!!

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    If your phone is less than one year old, it is still covered by the manufacturer's warranty.  I would take advantage of that and request another replacement.  It's your right as the consumer to request replacements until you get a device that works, that's in the contract you signed.  What's also in the contract you signed is that your replacements past the 14 day Worry Free Gaurentee period will be certified like new, AKA refurbished.  Verizon doesn't hide that information from you before you sign, it's all right there in the black and white text of your contract.
    As far as Verizon being unwilling to sell you a new iPhone for $199, they refused to do it because it would cost them money.  When you signed your contract, you paid a subsidized price for the phone.  Verizon sold you that device at a LOSS, and planned on receiving 20-24 months of revenue from your monthly plan to make up that cost.  If they sold you a subsidized iPhone and put you in a new contract, they would never recover the LOSS that they took on the Blackberry Storm.  You can buy a new phone from Verizon at any time, at full retail price.  Buying a phone at full retail price is the only way to purchase a device that does not cost Verizon money up front.
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  • BT Customer services are useless no help what so e...

    Hi
    i was BT customer Account number *A/C no. removed. till today and now found out my account is closed??
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    I have asked a moderator to provide assistance, they will post an invite on this thread.
    If you are running a business, then you should have a BT Business line.
    They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
    Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
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    For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
    They will respond either by phone or e-mail within 5-6 working days.
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  • Service in England- Verizon customer service is useless

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    You mean "Non existent"?
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  • Customer Service is USELESS and they LIE

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    When my 4th call took place this morning they finally said they would send a tech out ON TUESDAY. Since the problem is not the box I guess he/she will end up talking to the same people. The problem is that the backend codes they are sending do not recognize the services I pay for. This happened before but it just seems like no one there understands that

  • Yet Another Customer Service Complaint

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    Absolutely Horrible Customer Service - both in the store and the 800 number.
    My phone quit working - not my fault. I was suppose to get a replacement overnight and if for some reason it didn't arrive overnight, I was assured that it would be delivered Saturday. Today is Monday, no phone. They put the wrong address on the shipping form and they don't know when I will get it.
    They won't send another one because there is a phone out there and they have to get it back first. They know I don't have it. Ridiculous!
    Why don't they have replacement phones in the store. Option 1: phone breaks, go to store and get replaced same day. Option 2: phone breaks, wait for phone to arrive in mail and hope it is the next day. One is more convenient for the customer and the other is more convenient for Verizon. Seriously - It's not brain surgery.
    The lack of concern among the 3 Verizon employees I spoke with was unbelievable. "This is just the way we do things. There is nothing I can do to help you." The store manager doesn't know how Verizon's replacement service works or how long it takes for them to notify FedEX to correct the delivery mistake and get the phone to me! "I can't control FedEX." No but you're the reason they delivered the phone to the wrong address. Rep had the nerve to tell me he would "correct the address mistake IF I wanted him to." Under what circumstance would I not want him to????? Absolutely, no acceptance of responsibility!!!
    Cell phone companies should not be allowed to require two year contracts but should have to provide month to month service. They KNOW they don't have to treat you well or provide service with these long term contracts. They know you have no recourse.

  • I want to escalate a complaint about Adobe 'Customer Service'

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    We shouldn't have bothered.
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    It was looking promising.
    Again, we were fooling ourselves.
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    Hello xxxxx,
    Thank you for contacting Adobe and we apologize for not being able to answer your request in a timely manner. We appreciate your patience in this regard.
    This email is regarding your request to transfer the license for the software Adobe Design Premium CS 5.5.
    Xxxxx, we have transferred the serial number xxxxxxxxxxxxxxxxxxxxxxxxx from your Adobe account the account associated with the email address xxxxxxxxxxxxxxxxxxxxxxxxx as per your request hence closed this case."
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    The system does work ...eventually.
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    Adobe, sort your support out, it aint rocket surgery!

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