Customer since 2009
Extremely disappointed in Verizon and their customer service. Switched 3 phones to verizon edge in April of 2014 signed contract and got the promotion of 25 fillers per line. In June 2014 it came to my attention that all 3 phones were not getting the edge discount per phone line, after talking to customer service it was fixed and all 3 were getting the discount. My bill changed in dec 2014 and it came to my attention that 2 of the phones were taken off the edge for no apparent reason. After talking to 4 different people over a 3 week period it was discovered that I was not getting charged the equipment charge for 2 of the phones. Customer service is trying to tell me that those two phones are now not eligible for the edge, which they were at the time I signed plus I paid the equipment percentage fee up front that you had to pay at the time of the promotion. So verizon has stuck 2 of my phones into a 2 year contract until may 2016. They are trying to tell me that they can't fix my account that Verizon messed up. I'm willing to pay the money I ended up not getting charge so that I can get my account back to way the it was agreed upon in April. NOONE from verizon will help me. I also can see my edge agreement contracts in my documents on my verizon but it won't open them. Your about to lose a loyal customer that been with since 2009 since EVERYONE is giving me run around. I'm very very disappointed in verizon. You messed up my account but NOW I'm paying the price by being stuck in 2 year contracts on 2 out of 3 of my phones. Thanks for nothing verizon
Hi chenalej924,
We've an article (linked below) that details a number of steps which can help get iTunes successfully installed on your computer.
Issues installing iTunes for Windows
http://support.apple.com/en-us/HT201668
Regards,
Allen
Similar Messages
-
I've been and ITunes customer since 2009. I have a ipod classic with close to 9,000 songs. I recently purchased a new laptop and attempted to download the latest ITunes version 12.0 to my laptop. I'm running with Windows 8. During the download, ITunes stops and gives error code 2324. Can't reinstall ITunes. ITunes doesn't work. Please help.
Hi chenalej924,
We've an article (linked below) that details a number of steps which can help get iTunes successfully installed on your computer.
Issues installing iTunes for Windows
http://support.apple.com/en-us/HT201668
Regards,
Allen -
have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions. -
Verizon I've Been A Customer Since 2001 & You Don't Care
I contacted Verizon on 11/25 & was very disappointed in their response. I slept on it and woke up even more frustrated then yesterday.
Over the last month and half I've been working from home while receiving Chemotherapy treatments. My job requires a lot of conference calls & went over my allotted minutes. My plan provided 700 minutes and I used 1,344 minutes. This caused my bill to go from a steady $142, to the new bill of $468. Yes I was aware that I was nearing and then exceeding my minutes, but honestly while dealing with Chemo, surgery and other things that cancer brings into your family, my wireless minutes weren't top priority.
I spoke with a customer service rep by dialing 611. After several times of being placed on hold she offered me 25% off my overage and said that was being "Very Generous" of Verizon. I requested the Retention Department, the Cancellation Department and received the answer we don't have either. I requested a Supervisor and Ed got on the phone (I.D.# (removed)). Ed was more then excited to continue reminding me that Verizon sends notifications on your usage, and how generous Verizon was at offering me 25% off the overage. I explained that as a customer for the last 13+ years I was not satisfied with a 25% reduction. I offered to pay 25% since they felt that was a generous number. Of course Ed wasn't interested in my counter offer. So I instructed Ed to process the order of 25% off the overage and ended the call.
Verizon, what would I have liked you to do? How about show some appreciation of my wife and I being a customer since 2001, and some understanding of my personal situation.
In closing, I just looked up my past 6 months history on minutes used. What I see as a customer is how happy Verizon is to charge me the price of 700 minutes when we don't even come close to using all those minutes. And then when I do go over the minutes one time, how happy Verizon is to bill me the overage.
Bill Period: October 21, 2014 - November 20, 2014
Total Used 1,344
Bill Period: September 21, 2014 - October 20, 2014
Total Used 611
Bill Period: August 21, 2014 - September 20, 2014
Total Used 113
Bill Period: July 21, 2014 - August 20, 2014
Total Used 131
Bill Period: June 21, 2014 - July 20, 2014
Total Used 320
Bill Period: May 21, 2014 - June 20, 2014
Total Used 96
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator@SuzyQ
Your correct on many points. Verizon did send me notifications, they do provide the tools to make changes, I did know I went over my minutes etc...
Verizon is a business not a charity, lets talk about that. You could say the same about all for profit businesses. Part of running a business is customer care & satisfaction. Have you never heard of a car dealership covering the cost of a repair even though it was out of warranty, or a restaurant covering your meal because you weren't satisfied, or a hotel upgrading your room for free because your a frequent visitor? These are examples of businesses going above and beyond to keep us the consumers satisfied and coming back to them. All businesses have rules in place, and the rules are simply guidelines. Sometimes circumstances arrive with the customer that warrant an exclusion to the rule.
I didn't foresee my circumstances, and as stated cell phone minutes surely weren't high on my priority list while dealing with other things.
Verizon has made it clear to me, customer satisfaction is their low priority, my 13+ years as a customer means nothing, along with my "perfect payment history", quoted from employee on phone. Honestly Verizon's "Generous 25% reduction" is nothing but a slap in the face. -
Since 2009 GL account maintained as OIM but transaction are getting posted
Hi All,
we have problem with OIM GL account. Since 2009 the GL account maintained as OIM but suddenly transactions are showin in FBL3n as posted status...
These transaction does't not appearing in GL clearing tranction F-03, so that we are unable to clear these tranctions...
Even i have checked the master data changes history but i did not find the any changes.... since 2009...
Please help me out from problem......
Moderator: Don't double post; you have open thread already on this issueHi,
Please make sure that, all line items posted to this GL till date, are open item managed or not.
If some of them are open item managed and some are with POSTED status, then there must be some changes took place.
And also check in GL master, whether the GL is currently set as OIM or not?
Regards,
Srinu -
I am running on OS X 10.5.8, how to I get the latest version of iCal??? I have my computer since 2009, I am running on OS X 10.5.8, how to I get the latest version of iCal??? I have my computer since 2009
You need to install a newer Mac OS X version to get a newer version of iCal. If you're using a PowerPC Mac, you can't upgrade the OS or iCal further.
(60198) -
How do I upgrade Acrobat Pro 9.5.5?
I have been an Adobe customer since 1991 on an old IICi. A while ago I purchased Creative suite 4. I have Adobe Acrobat 4, ver. 9.5.5. Are there any updates I can apply? What is involved in updating if I want to avoid the cloud? I have a satellite connection that charges for bandwidth usage. I have a 27" iMac, using 10.10.3.Hi Kenneth ,
We are sorry but you would not be able to update from Creative Suite 4 .The reason being there are no updates available for Acrobat version 9 .It is quite an older version so you are unfortunately not eligible for any updates or upgrade .
The best option for you would be to opt for Acrobat DC .
You could either for Acrobat DC subscription or perpetual version .Here is the link to download the same .
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
You could also opt for Acrobat DC Creative Cloud subscription
https://creative.adobe.com/products/acrobat
Regards
Sukrit Dhingra -
I have been a customer since 1998 and have had a many as 6 phones paying up to $400/month, now at 4 phones and $268/month. Am being told that I owe $136 from 2011. If not waived I will move my phones and they will lose $136 in 1/2 month!!!
@mdk57ask,
Never fear help is here! I definitely don't want to see you go. I appreciate your long time loyalty and hope to stay together for many more years.
To better assist you, I will need to access and review your account. Please follow me, JohnB_VZW, and send me a direct message so I can further assist. I'm sure we can get this resolved in no time.
JohnB_VZW
Follow us on Twitter @VZWSupport -
I've been using a flip video camera since 2009 and all of my videos are in the flipshare library. What is the best way to burn all these videos to a DVD that will play on my DVD player/tv? The flipshare library is taking up too much space on my Macbook and I wanted to delete these videos once they were all tranferred to DVDs.
Any help is greatly appreciated.Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever. -
Have been a "loyal" customer since phones were in the car only..yes 1989
I first joined what is now called Verizon in 1989 and have transitioned with this company through cell one, air-touch, through the pirate days when sprint and others were actually pirating phone numbers away......since the "Access Line" days. Well...here we are 24 years of uninterrupted service later... and now I have learned that we have become a bad customer because we had a misunderstanding over one very small bill that was the exact same amount two months in a row bill that represented a micro micro amount considering we have paid Verizon over $54,000. dollars for just service alone over the last 24 years...not including all the equipment and extra charges we have run up traveling abroad.....and the many many upgrades through the years. Now these toddler upstart pencil pushing "Consultants" that VERIZON has reportedly hired to evaluate our value as customers have determined that even though we spend about $2400. per year just on service alone.....suddenly, we are not good enough nor are we trusted enough to qualify for an IPAD MINI over 1 year nor are we even trusted enough to have our upgrade phone devices billed to our account (this has never happened in 24 years) . It was my college students hope to finance her own device as a step towards financial independence and because of this "Consulting Firm" we are now not only allowed to finance an IPAD Mini...nor can we even allowed to buy our new upgraded phone devices on our bill !!!!!! We watched in amazement as a rather rough looking young couple walked in and whipped right through the IPad finance process while I was trying to find out who put the negative ding on out 24 year old account....of course I was again told to call financial services...which I have done 2 times before and each time I was told that if I gave them more money they would go ahead and make the IPad thing happen and each time they took more money (we are now paid through May) and each time they posted the payments and then turned us down again and now we can no longer even go into the store and pick up new phones and pay with the monthly bill!! Who is running this company now? And who do they think made this company happen all those years back when they were fighting for their share of the market? I am so angry I can't even tell you how angry I am. Twenty four years and over $50,000. and they have decided we are not to be trusted? My next calls should be to the FCC and the Fair Truth in Lending agencies to file formal complaints. I hope to find out who is responsible for the damage to our record over a bill that was the exact same amount two months in a row and when we called to respond to a suspicious text regarding the bill we just had paid we were told to ignore it other than forwarding it to their "fraud and abuse dept" which is documented on our record. Then we went in to pick up our new phone and were told that our bill was past due again (this is all within just over 2 weeks) so they could not send us out with the phone and to call financial services. So I called again and was told I had paid....then after further pressing and searching I was told they had made an error and we had two bills for the same amount so they apologized and I paid the other bill and was told that cleared up everything and to proceed with the plans to get a new phone and the IPad Mini so I went back to the store and was then told we had been labeled as a bad dept over a $187.58 bill and they could no longer dispense any equipment without payment upfront. Keep in mind that our high balance just 2 years ago was over $1200.00 for travel abroad and that did nothing to our account except get us praise for being a great customer...and now over a minor error on their part I am a bad dept?????? Who is running this company anyway???
Message was edited by: Verizon Moderator(much to long to quote,sorry)
Let me explain something to you your longevity with them has nothing to do with a credit check or an internal credit decision based on an upaid invoice now or in the past. Mistake or not, it is going to remain and your bill to account is done. That option by the way is a courtsey and not a given right.
And my good poster I had cell service before the bell system was getting into it. Was the 403 customer when the only game in town was Albany Telephone Company which was part of Cellular One and that was over 30+ years ago.
The company known as Verizon was starting out as Bell Atlantic, then it was NYNEX and then it was called Bell Atlantic NYNEX Mobile and then it acquired Air Touch, Arch Wireless and many others. And around 2000 it partnered with another company to be called Verizon Wireless. It was never Cellular One, Cingular which is now AT&T
Bottom line you have no issue as far as credit since they don't have to grant it. Heartening I know but true.
Sorry you had to rant, but I know it made you feel better. -
First problem since 2009 - Yosemite
Problem description:
I have a fairly old macbook pro, purchased in 2009. Never had any problems with it but since upgrading to yosemite it takes minutes to boot up, before the download it was seconds. Also the spinning ball of death shows up at least once for every thing I try to do. I’m not very Mac savvy, so I don’t know what to do. I have used it since 09 for school and at home but never had to do anything technical. Any help would be appreciated!!
EtreCheck version: 2.1.6 (109)
Report generated January 24, 2015 at 1:42:00 AM CST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2009) (Technical Specifications)
MacBook Pro - model: MacBookPro5,5
1 2.26 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM Upgradeable
BANK 0/DIMM0
1 GB DDR3 1067 MHz ok
BANK 1/DIMM0
1 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 334
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10 (14A389) - Time since boot: 0:51:39
Disk Information: ℹ️
Hitachi HTS545016B9SA02 disk0 : (160.04 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 159.18 GB (75.90 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS23N
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Safari Application (/Applications/Safari.app)
Google Drive Application (/Applications/Google Drive.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 16.0.0.287 - SDK 10.6 [Support]
Flash Player: Version: 16.0.0.287 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 159.18 GB Disk used: 83.28 GB
Destinations:
Stephy's External Drive [Local]
Total size: 999.86 GB
Total number of backups: 1
Oldest backup: 2014-10-10 23:44:47 +0000
Last backup: 2014-10-10 23:44:47 +0000
Size of backup disk: Excellent
Backup size 999.86 GB > (Disk size 159.18 GB X 3)
Top Processes by CPU: ℹ️
7% WindowServer
1% Google Chrome
0% Google Drive
0% AppleSpell
0% askpermissiond
Top Processes by Memory: ℹ️
146 MB Google Chrome
76 MB Google Chrome Helper
43 MB Finder
34 MB WindowServer
26 MB mds
Virtual Memory Information: ℹ️
34 MB Free RAM
652 MB Active RAM
637 MB Inactive RAM
362 MB Wired RAM
2.39 GB Page-ins
84 MB Page-outs
Diagnostics Information: ℹ️
Jan 24, 2015, 12:51:03 AM Self test - passedWhile Apple says 2 GB of RAM is required the consensus seems to be at least 4 GB is needed for a smooth operating OS. More than 4 GB is better.
The 2 places I’ve seen recommended most to buy reliable RAM are below. I have purchased RAM several times from Other World Computing and have always been very satisfied with the product and service. They have on-line instructions on how to replace the RAM. OWC has also tested RAM above what Apple states is the maximum. I now have 6GB installed on a machine supposedly limited to 4 GB.
Crucial
Other World Computing -
Hello BT, I'm a new customer since Friday... it's ...
In the middle of January I informed Virgin Media we will be moving to an area where they do not provide fibre and after finding out BT are scheduled to put lay fibre at the end of March, decided to sign up with them. Due to the current speed of the existing line into the house being poor we were told an engineer was required to install Vision, this was scheduled for Friday the 18th February.
As scheduled the ADSL router turned up on the 17th and we got this connected and broadband working without any problems (although slow). Expecting the engineer in the afternoon on Friday, I took the day off work and by 4:30pm called Customer Services to double check he was coming, of course he was, they promised. At 7pm my partner called BT and they said we should have been told if he wasn't coming and the engineers finish at 6pm but it was okay, we can install the Vision box ourselves and they can re-schedule the engineer for the following Friday and try to bring it forward if possible. By now we are furious of a wasted day in, not being told the engineer wasn't coming and having to take more time off work to wait for an engineer so asked why we would not have an engineer on Saturday as we were let down, Monday at the latest. Getting no where due to the time of day we were promised a call back on Saturday morning. And installing the Vision box ourselves wasn't possible as the engineer has it on his van.
Saturday morning comes and I am called and told that the department who can schedule the engineers is closed until Monday but we can have an engineer provisionally booked in for Friday. Not getting anywhere I gave up. So my partner called BT back and spoke to someone who was more helpful and she managed to speak to someone in this department who was supposed to be closed but they cannot promise an engineer for Monday, we have to wait until Monday to find out. We receive a call today to be told an engineer may be able to attend Friday but not definitely as they are busy!
So far our experience with BT since going live 3 days ago has involved:
- An engineer not attending without the courtesy to call us (I note if we want to cancel an engineer visit we have to give 1 days notice).
- Being lied to about departments being closed.
- Being asked to take more time off work but no definite date.
- My partner getting upset by the way she was spoken to by whoever is on 0800 917 9873 and spoke to her today.
- Being told we need and engineer but also being told we can do it ourselves. Even when the engineer has the Vision box in his van.
- Another day wasted in phone calls, working out who we can complain to and writing this.
- Being charged for this privilege!
We're confused as well... As if moving isn't stressful enough. We are at the stage where we don't even care about the Vision box but we were told we could not place the order without an engineer visit and now are treated like this. We don't care if it's the engineers fault, customer services or whoever, we've been let down and messed around so much and still have no date when an engineer might be bothered to turn up. We'll be requesting the call logs, making a proper complaint then passing it to Ofcom if we don't get a proper response from the complaint – what a really poor and disappointing service, we are ready to return the ADSL router and cancel the direct debit...
Everyone we speak to at BT who isn't rude, is very sorry (I like to think they are sincere) but that doesn't really help at this stage. Is this normal service or are we getting special treatment?
AntonyHi Antony,
Welcome to the forum, I'm really sorry to hear of the problems you've had with your service so far.
Please send in your details and one of us mods will get back to you. You can get our “Contact us” link by clicking on my username, and it’s under “About me” (top-left of my profile page).
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Once upon a time I was very happy with comcast. I moved April 2015 to a new residence. I called comcast to transfer my services. Per phone conversation I was told we could upgrade to hd TV at no charge my monthly bill would stay the same and I would get more channels but, I had to agree on a two yr contract. Since I was a satisfied customer I figured why not. We'll this is where the nightmare began. After getting settled in to my new place I get my first months bill it jumped up about $100. Ok fine I went along with it didn't call and complain just paid my dues. Then starting around the beginning of May we started to notice the cable giving different codes and reasons to why the cable/ on demand was not working at this time. The on demand would wig out at times and choose programs when I didn't even push anything on the remote. One time it chose a close to 30$ movie. I was simply viewing it then bam it was like it was possessed and did all these flashes and purchased the movie. Directly after I call comcast spoke to a tech told him the problem and he more less argues with me. " you have to chose the program it does not chose it self" is his words. He wasn't even understanding what I was saying. I called 3min after purchase. Needles to say after 45 min speaking with him I get a credit back. That was the beginning. We'll as far as the cable it would through codes off periodically. Then days go by it gets word and worse. Not only my cable but internet/wifi. The wifi started slowing down not loading pages. I call comcast may 12th they do a hard reset. On the cable then spoke with the internet department same thing.That seemed to do the trick 5 days later bam. Same thing. With the wifi. So in my frustration I call comcast back they do the same thing. It seemed to help for a week. I just quit calling and if somthing didn't work I would wait 20min to an hr or just did a hard reset myself. No one should go through this. As time goes on it gets worse and worse. I am a pretty patient person. I work from home 2x a week if the wifi wasn't working. I would just use my phones hot spot witch cost me a lot of money. I thought it came free with my phone. We'll it didn't. I am the type of person that doesn't like to complain. Just me. We'll but all is true. June rolls around it gets so bad to where it has barely worked. On June 20th the internet is not loading anything the cables on demand is not working. THIS IS WHERE IT GETS BAD. I call on June 24th I am speaking with comcast cable then internet department. I tell them what is going on. I was told a tech needs to come out. "What day is good for you for a tech to come out" on tues I replied. "Tues is not available". Oh no I reply. " let me schedule u for fri then cancel I will see if I can do it that way". Because my system is not let me schedule out that far"." Oh that isn't working. I have a fri or sat" fri will not work for me I have to work we have plans on Sat. I reply. " is there any one in the home that can be there it does not need to be you" I then check with my daughter. The tech ask me if she is 18 or older. Nope only 16 so that isn't going to work. We'll I'm in a pickle I gotta work from home mon morning. So I told the tec Fri will def not work. I had major plans on Sat but will cancel them. "Mam I have you down for sat between 5to 7 is the conclusion. GREAT. We'll Wens-day rolls around I get a phone call automated Comcast is confirming my appointment on Fri. OH NO. I call comcast speak to a tech tell him the problem he is telling me that is the day I am scheduled for and there is no Sat opening. I ask to speak to a supervisor. He said no that is not needed. Puts me on hold for 9 min. Gets back on and tells me he has me scheduled for sat between 9 to 7. Awesome. We'll fri the 26th rolls around I'm at work. My husband is headed out the door for a job interview he calls me and say why is comcast here ARE U FREAKING KIDDING ME. I tell him it is important I get internet connection. I need to work from home 2x a week and I can't jeopardize my job or keep using my friends internet anymore. SO HE MISSES HIS INTERVIEW. We'll I was told the tech would bring with him all the equipment to resolve the problem. My husband calls me once the tech is gone and says all he did was change our two and three way splitter to a 4 way. And. Was only there for the internet when I scheduled both internet/ cable. The tech tell my husband he will call him around 5pm that day. We'll he never does. The problem was never fixed. A week passes I dreaded calling back to explain my story all over again. I call comcast back spend 2 more hrs on the phone after many many hrs already. And the supervisor said the tech left a note saying u need a new box. REALLY REALLY. I am pulling my hair out at this point. So many mistakes. Not only that I get my bill and I am being charged 84$$ for the tech visit. The supervisor said I am sending another tech out tomorrow. Ok agreed but what can u do for me. My services are not rendered. He does nothing. But is sending a tec out. We'll the tech comes out on Monday replaces some kind of comcast cord in my addict. Then leaves everything is seems to work fine. Great. I get on demand tonight it's fri and I can't get anything. Why because my on demand service is on suspension because my bill is $335. I refuse to pay. I get half the service and a big headache. SERVICE IS NOT RENDERED. Why pay whole price for half of what I'm getting. The supervisor I spoke with tonight said. I will credit you for the mistake of us charging you 79.00$ for the tech and for the headache I am taking you late fee off. That is not good enough for all the problems occurred. Then he ask me to pay because my services are at stake in danger. I need this issue resolve. My internet and tv are finally fixed. I want to stay with comcast even after all the drama. But I want what is right. Comcast wants my money we'll. I want 100% service. This has been going on for a long time and has cost me a lot of expenses even jeopardized my job. Someone plz contact me. I found some email addresses online from different comcast CEOs head ppl. If the issue isn't resolved and my services get disconnected I will be filing with. The consumer complaint decision/ file a case for arbor traction/ the Texas attorney generals office in Harris county. What really gets me is there are a couple times I called like when I called comcast after I got the automated call about the wrong date for my appointment. Spoke with a tech of comcast to fix the wrong date. We'll I was told there were no notes on that call. I have a 35 min time stamped call on my end. My phone number is 936-697-2239. I don't think any company has ever frustrated me to my wits end. Thanks
@mdk57ask,
Never fear help is here! I definitely don't want to see you go. I appreciate your long time loyalty and hope to stay together for many more years.
To better assist you, I will need to access and review your account. Please follow me, JohnB_VZW, and send me a direct message so I can further assist. I'm sure we can get this resolved in no time.
JohnB_VZW
Follow us on Twitter @VZWSupport -
Hello
i was told my HD needs to be replaced as it is damaged (no exact explanation here from Apple but nevermind)....so is there a specific HD to avoid to be installed? i bought my mac in october 2009. Thank you for the advice.Thank you both, really useful info.My mac is for now 250 gb 5400rpm. I have to say this 250gb is enough for me.
I was offered as below for replacing the hard drive.
Would be Samsung a good option? hybrid one? for sure I take note no Western. And I would go indeed for 7200 rpm as suggested by you too.
New hard drives starting with the most expensive:
SSD hard drive instead of regular winchester:
120 GB Samsung SSD meghajtó 28 000Ft +afa
250 GB Samsung SSD meghajtó 42 000Ft +áfa
- winchesterek:
320GB 5400rpm winchester 20 000Ft+áfa
500GB 5400rpm winchester 22 000Ft+áfa
1000GB 5400rpm winchester 27 000Ft+áfa
Faster winchesters with 7200 rpm ( a bit quicker than 5400rpm):
320GB 7200rpm winchester 24 000Ft+áfa
500GB 7200rpm winchester 26 000Ft+áfa
* Hybrid Winchester:
It includes a 500 GB Winchester and a 8 GB SSD hard drive (hence hybrid ), combines the speed of SSD and the speed of the Winchester (it takes cca 30 sec to start the laptop instead of 90 seconds):
500GB 7200rpm winchester +8GB SSD 34 000Ft+áfa
Also since my date needs to be saved/recovered by data saving company, I was suggested to bring an external HD.
Any suggestion on external HD to buy? or not to buy? then at least i will have a copy before getting new hard drive for my mac.
Thank you -
Why have my Software Updates not been logged since 2009?
I recently wanted to see what the version number was for a Software Update I had just completed. When I went into About This Mac, to Software, then Logs, then Software Update.log, all I found were several dozen log items for 2009-08 to 2009-11. What happened to everthing since then? I have not made any known settings changes that would have stopped the normal logging of all Software Updates which I have performed regularly. What is going on?
Look in Sys Prefs>Software Update>Installed Software. I think the location you have been looking in was deprecated quite a while ago.
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