Customer Support Portal to report problems is not working

The Customer Support Portal at: https://www.adobe.com/cfusion/support/index.cfm?event=portal&loc=en_us
Is not working.
I called into installation help.  The person said he could not help me and I needed to report the problem through the Customer Support Portal.
When I go there I sign in.
I select Installation Help
I select Your Products
A drop down box appears
It says Select Your Product.
The problem is it doesn't show any products to select.
Thanks,
Docfxit
PS:  How can I report an installation problem to the developers?

Hi Docfxit
What product are you trying to install? Acrobat? Reader? PhotoShop? LiveCycle........? Are you an enterprise customer?
If you are an enterprise customer you should have been given an email address for support
If not you can always post the questrion on the forums and we'll try to help from there.
This forum is for the online service hosted at Acrobat.com
The forum for the desktop application Adobe Acrobat (Standard / Pro / Pro Extended) is http://forums.adobe.com/community/acrobat
Tai

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