Customer would like create a message

I've read that customer users could create a message with Web User Interface.
"Activating the Work Center (Web User Interface)
To create a message, customers access a Web interface using HyperText Transfer Protocol (HTTP) or HyperText Transfer Protocol with SSL (HTTPS). The Work Center therefore acts as a central platform that customers can use to manage messages."
But it's possible to create a message from SAPGUI (Help --> Support Message) and this message is sending to my Solution Manager ? If it's possible, how can I do to it ?
Thank's in advanced
Francesc sEGURA

Hi Francesc,
this is possible and achieved by customizing in the standard service desk scenario.
The customer system must be connected to your Sol Man. Table BCOS_CUST must be maintained in the customer system (usually the SM_<*>_BACK destination to Solution Manager is used which got generated when connecting the customer system to your Sol Man in tx: SMSY).
There are probably some other tasks to be done.
You can find more information in the IMG.
Regards

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