Customizing Oracle Sales Reports

Question

I am trying to customize a report in the Oracle Sales module. For instance, there is a Customer Organization Summary page that lists customers. Our employees would like a column added to that page that has a link to the Organization Notes page. How can this be done? Can the JSPs or java classes be editted? Is there a way to do this from the database side?
When you customize a report using what provided, it lets you select some columns. One is FlexFields...but this includes a bunch of new columns. Is there a way to add a custom column?!
Another customization is adding a new section to a summary page. Is there a way to add new sections to an existing report?
Any assistance is greatly appreciated. If there are any Oracle consultants who work these forums, please give me some insight.
Thank you!

Answer 1

Have you looked at the ASO_PQUOTE_TEMPLATE lookup (Order Capture)?. This provides the capability to register your own template reports (.rdf). Make sure the Lookup code & Reports .rdf file name are same.
If you need more specific customizations, Unfortunately there is no easy way to do it in 11.5.9
I have customized some reports for Quoting, by adding custom actions to the JSP using JSP includes. As these JSPs are hardcoded, modifying is the only way to customize.
To minimize the level of Upgrade maintenance, write the custom code in separate file and include it in main (Oracle's) jsp something like this
<%
if ("PRINT".euqals(qotHdrActCd))
%>
<%@include file="myCustomJspInclude.jsp" %>
<%}
else -- Other Actions.
%>
<%
%>
Hope this helps