CVP Call Server Logs

Dear Members,
Could someone help me by providing any good document related to the "CVP CALLSERVER LOGS" and "CVP VXMLSERVER LOGS"
Regards,
Senthil.

I'll leave the Call Server log question alone for a bit, because you have a point.
But the CVP VXML activity logs could not be any more transparent.
When the logging is set to complete (the default), and all the modules turned on (again, the default), every element is tracked in detail, plus any of your custom logging that you add either in the elements or in your own Action Elements is recorded in the log.
The CVP VXML documentation describes exactly how the log file is layed out. The VXML engine buffers the logging for each call and writes it when the call terminates, keeping all the activities for one call together in a block.
What is it about these logs that you want to understand? It's extremely obvious.
The only thing that is annoying is that the default setting for the activity log rotation attribute is "by_size" with a ludicrous value of 100MB. It should be set to
The other little thing I'll complain about is somewhere between CVP 3 and CVP 7, they lost control over the comma-separated fields. These were exact in CVP 3, and you could import into SQL - in fact, a tool was provided. Along came the Reporting Option and bye-bye went the tool.
But there are some inconsistencies now with the number of comma-separated fields and I had to write a little Java pre-processor to pass my activity logs through, before upload into SQL Server. Annoying.
Regards,
Geoff

Similar Messages

  • Question About CVP Call Server Logs

    Hi Members,
    In the CallServer Logs i could see a [SIP_LEG_PRERTE_CORRID] - Publishing ,, [ICM_REQUEST_INSTRUCTION]
    Could someone tellme what is the difference between [SIP_LEG] and  [SIP_LEG_PRERTE_CORRID]
    In what are all the scenarios i would get [SIP_LEG_PRERTE_CORRID] this leg
    Regards,
    Senthil

    Hi Kris,
    Thanks For your reply. Here is my Scenario.
    PSTN---->VoiceGateway---->CUSP---->CVP CallServer----->ICM---->Script(Just to Play Music).
    Here in ICM i have a Dialed Number configured and Mapped to a Calltype and Calltype is Associated in the Script where i have a IF Node (condition Match the Dialed Number).
    We have lot of TFN's configured and everything is working fine without any issue.
    Now i have to add new DID's in my Setup. When i test the Call it is not hitting my START NODE on the Script itself.
    I have attached my ICM Router Logs here. Please let me know if you have any suggestion.
    ICM Router Logs for the Dialog ID : 515149
    07:21:29 rb-rtr Trace: Dialog (515149) has a correlation id (7 7) that is unknown.
    07:21:29 rb-rtr Trace: For message (14) from routing client iyogi_CVP_PG_RC2 (ID 5003) could not find dialog id (7).
    07:21:29 rb-rtr Trace: Router sending dialog fail reason (11) for dialog (515149).
    CVP Call Server Logs for the Dialog ID : 515149
    137620197: 10.110.10.18: May 27 2011 07:21:29.593 -0700: %_Message-6-com.dynamicsoft.DsLibs.DsUALibs.DsSipObject.Message:  In DsMimeEntity.parseBody() - Content type application/x-q931 is unregistered. 
    137620198: 10.110.10.18: May 27 2011 07:21:29.593 -0700: %_Message-6-com.dynamicsoft.DsLibs.DsUALibs.DsSipObject.Message:  In DsMimeEntity.parseBody() - Content type application/gtd is unregistered. 
    14036239: 10.110.10.18: May 27 2011 07:21:29.593 -0700: %CVP_8_0_ICM-7-CALL:  {Thrd=pool-1-thread-50-ICM-6090032} CALLGUID = 31D4D479100001305602249B0A6E0A12, DLGID = -1 [null] - Processing ,, [MsgBus:NEW_CALL],   ssId=SYS_SIP2,   mediaType=,   location=,   locationpkid=,   locationsiteid=,   srcaddr=10.100.0.9,   pstntrunkgroupid=10.100.0.9 ,   pstntrunkgroupchannelnum=2147483647,   sipheader=,   rckey=,   rcday=,   rcseq=,   uui=,   CallContext:,     user.media.id: 31D4D479100001305602249B0A6E0A12,, LEGID = null, DNIS = -1, ANI = -1 
    14036240: 10.110.10.18: May 27 2011 07:21:29.593 -0700: %CVP_8_0_ICM-7-CALL:  {Thrd=pool-1-thread-50-ICM-6090032} CALLGUID = 31D4D479100001305602249B0A6E0A12 - Correlation ID routed call 
    14036241: 10.110.10.18: May 27 2011 07:21:29.593 -0700: %CVP_8_0_ICM-7-CALL:  {Thrd=pool-1-thread-50-ICM-6090032} CALLGUID = 31D4D479100001305602249B0A6E0A12, DLGID = 515149 [SIP_LEG_PRERTE_CORRID] - Publishing ,, [ICM_REQUEST_INSTRUCTION],   dialogueId=515149,   sendSeqNo=1,   trunkGroupId=200,   trunkNumber=1,   serviceId=2,   uui=,   correlationId=7,   location=,   locationpkid=,   pstntrunkgroupid=10.100.0.9 ,   pstntrunkgroupchannelnum=2147483647,   sipheader=,, LEGID = 6B6C5D0A-87A311E0-8FF3C7B6-824C2EAB, DNIS = 35315260067, ANI = 18664281713 
    14036242: 10.110.10.18: May 27 2011 07:21:29.593 -0700: %CVP_8_0_ICM-7-CALL:  {Thrd=pool-1-thread-138-ICM-6090033} CALLGUID = 31D4D479100001305602249B0A6E0A12, DLGID = 515149 [SIP_LEG_PRERTE_CORRID] - Processing ,, [ICM_DIALOGUE_FAILURE_EVENT],   dialogueId=515149,   sendSeqNo=1,   errorCode = E_UNSPECIFIED_FAILURE,, LEGID = 6B6C5D0A-87A311E0-8FF3C7B6-824C2EAB, DNIS = 35315260067, ANI = 18664281713 
    14036243: 10.110.10.18: May 27 2011 07:21:29.593 -0700: %CVP_8_0_ICM-7-CALL:  {Thrd=pool-1-thread-138-ICM-6090033} CALLGUID = 31D4D479100001305602249B0A6E0A12, DLGID = 515149 [SIP_LEG_PRERTE_CORRID] - Publishing ,, [MsgBus:DIALOGUE_FAILURE],   ssId=SYS_SIP2,   errorCode=E_UNSPECIFIED_FAILURE,, LEGID = 6B6C5D0A-87A311E0-8FF3C7B6-824C2EAB, DNIS = 35315260067, ANI = 18664281713 
    12185266: 10.110.10.18: May 27 2011 07:21:29.593 -0700: %CVP_8_0_SIP-3-SIP_CALL_ERROR:  CALLGUID = 31D4D479100001305602249B0A6E0A12 LEGID = 6B6C5D0A-87A311E0-8FF3C7B6-824C2EAB - [INBOUND] - DIALOGUE_FAILURE from ICM Router sends 404 rejection to call. errorcode=15 [id:5004]
    12185267: 10.110.10.18: May 27 2011 07:21:29.593 -0700: %CVP_8_0_SIP-3-SIP_CALL_ERROR:  CALLGUID = 31D4D479100001305602249B0A6E0A12 LEGID = 6B6C5D0A-87A311E0-8FF3C7B6-824C2EAB - [INBOUND] - ABNORMALLY ENDING - SIP code [404], Reason Hdr [SIP;cause=404] Not Found, GW call using SURV TCL flag [false], NON NORMAL flag [true], USE ERROR REFER flag [true] with AGE (msecs) 0 and Call History :  [id:5004]
    Regards,
    Senthil

  • CVP call server logs - Hi All, I am trying to figure out whether caller party(End User) hangup the call first or UCCE Agent

    CVP call server logs
     Hi All,
    I am trying to figure out whether caller party(End User) hangup the call first or UCCE Agent.
    Attaching CVP call server Logs& UCCE TCD& Route Call Details for your reference.

    From the CVP logs, it can be determined which side disconnected the call first. For each call, CVP keeps track each call leg. From Inbound Gateway to CVP is INBOUND leg, rest are OUTBOUND leg. You can then look at which leg the SIP BYE message is received first.
    Since you have very basic log enabled, you will not see the exact SIP message. But it can be determined by the outcome of the message. Here is the snippet of the log during the disconnect:
    Line 3766: 3083689: 10.180.245.43: Sep 12 2014 12:21:11.293 -0700: %CVP_8_5_SIP-7-CALL:  {Thrd=DIALOG_CALLBACK.6} CALLGUID = CBCCDD8539E811E4A3E2CCEF48565980 LEGID = CC65CE04-39E811E4-87DFD7D1-64B198F2 - [INBOUND] DURATION (msecs) = 25610 - DIALOG TERMINATED. Reason: Q.850;cause=16
    Line 3768: 3083690: 10.180.245.43: Sep 12 2014 12:21:11.293 -0700: %CVP_8_5_SIP-7-CALL:  {Thrd=DIALOG_CALLBACK.6} Sending BUS MSG:>>HEADERS: (JMSType)=MsgBus:CALL_STATE_EVENT (JMSDestination)=Topic(CVP.SIP.CC.EVENT) (JMSTimestamp)=1410549671293 >>BODY: callguid=CBCCDD8539E811E4A3E2CCEF48565980 RouterCallKey=6472 RouterCallKeySent=true causecode=1 timezone=America/Los_Angeles RouterCallKeySequenceNumber=0 version=CVP_8_5 labeltype=1 RouterCallKeyDay=151099 calldate=Fri Sep 12 12:21:11 PDT 2014 label=190376 localOffset=-420 eventid=6 calllegid=CC65CE04-39E811E4-87DFD7D1-64B198F2  >>STATE: isTabular=false isWriteable=true cursor=-1  
    The first Termination message came on the INBOUND leg which is the PSTN. That means, PSTN side disconnected the call first.
    Hope this helps.
    Abu

  • CVP Call Server is DOWN.

    Hi ,
    CVP Call server is in Partial state since more than 2-3 hours..
    What could be the solution to get this UP?
    Thanks,
    Manish.

    If you have made any change through OAMPS, have you restarted the CallServer processes? Are all the CVP processes running in the CallServer and OAMP server?
    What is your call flow?
    How far has the call progressed in your call-flow? Can you see "new-call" in CallServer logs, VB and ICM script?

  • CVP Call-Server Port Utilisation issue.

    Hi Guys,
    I seem to have an issue I cant find an answer to. Our CVP Call servers dont seem to be releasing their ports for utilisation, we have 1000 ports per CVP call server and the available ports just keep getting used up until it hits the max threshold. At this time the call server fails, the only way to resolve this issue thus far to release the ports is by restarting the call server. Any Advise is much appreciated.

    Hi David, the version is 7.0 (2) with ES 22. We are taking on average 5 calls per min. The license ports are being used and not released it seems, please see attached picture. The available licenses keeps decreasing until all licenses are in use and then the call server goes in to partial service.

  • CVP Call Server Status Down in CVP OAMP

    Hi,
    We have installed new CVP server and added it in CVP OAMP server. Call Server is running fine but it is not updating its status on OAMP and showing still down. We have also verified it by putting calls from gateways to this specific CVP server. Please advise how can i get it UP in OAMP. Also advise how can we see the status of Call Server ports through CVP, not through OAMP.
    Regards,
    Hammad.

    Try the following steps
    1- Check if the correct license file is loaded on call server
    2- If an OAMP is showing Partial then check the PIM status is UP
    3- Did you restat both OAMP and newly installed CVP call server after adding it into the OAMP server. If not then restart both the servers and it will come up.
    About the ports for Call Server you can check the ports from the License file you got from cisco for CVP but for VXML there is s path where you can check VXML ports.
    C:\Cisco\CVP\VXMLServer\admin -> run status.bat file

  • CVP Call Server: H323CallMgr::sendRAI: Successfully sent RAI for resource unavailability

    Hi All;
    I am gettting the below messages on the CVP Call Server version 8 and actually the Call Server is out of service, any advise?
    The CVP PG is up and activated, the CVP Call Server registered on the Gatekeeper and I saw this on the gatekeeper, also the VXML Server is UP. But when I try to browse the statistics page using the Operational and Consol Server, then it also gives a message that not able to reach it, also its status at the operational and consol is down. Below are the messages I see it:
    At CVP Call Server:
    14:26:41 Trace: INFO: H323CallMgr::sendRAI: Successfully sent RAI for resource unavailability
    14:27:26 Trace: INFO: H323CallMgr::sendRAI: Successfully sent RAI for resource unavailability
    Unable to retrieve statistics for Unified CVP Call Server with IP Address: 10.180.22.137 and Hostname: vivadrcvp at this time.
    14:26:41 Trace: INFO: H323CallMgr::sendRAI: Successfully sent RAI for resource unavailability
    14:27:26 Trace: INFO: H323CallMgr::sendRAI: Successfully sent RAI for resource unavailability
    At the Operational Console:
    Unable to retrieve statistics for Unified CVP Call Server with IP Address: 10.180.22.137 and Hostname: vivadrcvp at this time.
    What could be the reason? Is it license?
    How can I know if the license if not valid?
    Regards
    Bilal

    Dear Geoff;
    I am facing the same thing, but in the OAMP is shown to be down and not able to get any statistics on this CVP Call Server.
    Actually the PG01, PG02 and PG03 are enabled in the router registry (while PG01 for CUCM PG, PG02 for CVP Call Server PG and PG03 for the Media Routing PG).
    It was working before and I was receiving calls on it, but suddenly this happened.
    Actually, an upgrade happened from version 7 to version 8 and we imported new licenses for the VXML Server but did not import new licenses for the CVP Call Server. Could be a license issue because we have to import the new license to change from version 7 to version 8?
    Thanks in advance for the help.
    Regards
    Bilal

  • CVP call server service?

    How call server service(ICM,SIP,IVR) are intercommunicating. i was gone through comprehensive call flow, when call hits on CVP with help of SIP service and communicate with ICM using ICM service.
    HOw ICM and SIP service are communicating.

    Hi Bala,
    The call server uses a central messaging bus to allow each service to communicate. All the messages between these services passes via Message Bus.
    Regards,
    Senthil

  • CVP 4.1 Call Server down

    Hi,
    We have CVP 4.1 ES 14 installed in acomprehensive model.
    We have 4 CVP Call Servers. One of the CallServer is in the down status (from the OPS console). I don't know the reason. But from the log attached, I can see that some issue happened and I don't know what is the issue exactly.
    The main error message in the logs is :
    06:52:21 VoiceBrowser-VB Trace: INFO: H.225 Call signalling address of Voice Browser is 0.0.0.0:1720
    06:52:21 VoiceBrowser-VB Trace: INFO: Registration IP address of Voice Browser is 127.0.0.1
    06:52:21 VoiceBrowser-VB Trace: H323: cmHookSendTo: Protocol ==> RAS : Message ==> registrationRequest 
    06:52:21 VoiceBrowser-VB Trace: ERROR: GKRegister: Gatekeeper registration failed
    06:52:22 VoiceBrowser-VB Trace: INTF: App Svr Requester beginning out of band communication to localhost:8000/cvp/VBServlet
    We checked, and the CVP Call server is registerd with the GK.
    Can you please help us ?
    Best Regards.

    Hi,
    The issue was resolved, We had to unistall then reinstall the CVP apply the patches, and it was OK.
    best Regards.

  • Call Server not coming up

    ICM 7.5
    CVP 7.0
    The call server is not coming up.
    here is the log from voice browser.
    13:15:08 Initializing Event Management System (EMS) Library.
    13:15:08 Trace: EMS Server pipe Customer\Voice Browser\VBEMSPipe enabled for Customer\Voice Browser\VB
    13:15:08 Trace: Release 7.0.1, Build 1190
    13:15:08 Trace: INFO: Registry base = CVP\Customer\Voice Browser
    13:15:08 Trace: INFO: Process Name = VB
    13:15:08 Trace: INFO: ICRRoot = C:\Cisco\CVP\bin
    13:15:08 Initializing Node Manager Library.
    13:15:08 Trace: INFO: Voice Browser Reading Registry...
    13:15:08 Trace: Monitor Server pipe Customer\Voice Browser\VBCmdPipe enabled for Customer\Voice Browser\VB
    13:15:08 Trace: Monitor Server pipe Customer\Voice Browser\VBReadOnlyCmdPipe enabled for Customer\Voice Browser\VBReadOnly
    13:15:08 Trace: INFO: Voice Browser initializing globals...
    13:15:08 Trace: INFO: VBRegistry::SetRegNotify Setting Registry trace
    13:15:08 Trace: INFO: Voice Browser starting threads...
    13:15:10 Trace: INFO: Resolving IP address for ICMGRPCVP1
    13:15:12 Trace: INFO: IP address for ICMGRPCVP1 is 10.20.20.60
    13:15:12 Trace: INFO: Gatekeeper configured is 10.20.61.92;SIDEA;1719. Registration attempts will start with first GK in this list until a successful registration occurs
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: maxCalls(defined in radvision config as Q931.maxCalls) = 1400
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: maxIVRPorts = 130
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: maxTotalCalls = 555
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: takebackPercentage = 0
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: startingRtpPort = 16384
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: radConfigPath = C:\Cisco\CVP\VoiceBrowser\Config.val
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: pktInterval = 20
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: adminMode = 1
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: RaiMaxThreshold = 90
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: RaiMinThreshold = 80
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: Codec = g711Ulaw64k
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: CpuMaxThreshold = 99
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: CpuMinThreshold = 94
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: CpuHealthCheck = 0
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: CpuSustainedTime = 15
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: CpuOverloadReject = 0
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: PerfmonIntervalTimer = 5000
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: MemMaxThreshold = 80
    13:15:12 Trace: INFO: H323CallMgr::getRegistrySettings: MemMinThreshold = 60
    13:15:12 Trace: INFO: Voice Browser Main Thread Active...
    13:15:12 Trace: INFO: H.225 Call signalling address of Voice Browser is 10.20.20.60:1720
    13:15:12 Trace: INFO: Voice Browser Trace Mask is 0x101083
    13:15:12 Trace: INFO: Initial registration with gatekeeper
    13:15:12 Voice Browser communication to the Gatekeeper successful, alarm cleared.
    13:15:12 Trace: SYSLOG: Server: STATUS=2, Port: =H323,NAME=H.323Ser?+wSTATUS=2
    13:15:12 Trace: INFO: H323CallMgr::sendRAI: Successfully sent RAI for resource unavailability
    13:15:12 Trace: INFO: LongPoll Failed -- Got OUT_OF_SERVICE from Call Server
    13:15:13 Trace: INFO: Starting HEALTH long poller to Call server localhost:8000/cvp/VBServlet
    13:15:13 Voice Browser to Call Server localhost:8000 connection unsuccessful.
    13:15:13 Voice Browser cannot access any Call Servers and is no longer accepting calls.
    13:15:13 Voice Browser ICMGRPCVP1 is out of service.
    13:15:13 Trace: INFO: H323CallMgr::sendRAI: Successfully sent RAI for resource unavailability

    Dear Geoff;
    I am facing the same thing, but in the OAMP is shown to be down and not able to get any statistics on this CVP Call Server.
    Actually the PG01, PG02 and PG03 are enabled in the router registry (while PG01 for CUCM PG, PG02 for CVP Call Server PG and PG03 for the Media Routing PG).
    It was working before and I was receiving calls on it, but suddenly this happened.
    Actually, an upgrade happened from version 7 to version 8 and we imported new licenses for the VXML Server but did not import new licenses for the CVP Call Server. Could be a license issue because we have to import the new license to change from version 7 to version 8?
    Thanks in advance for the help.
    Regards
    Bilal

  • Cvp call flow trace

                       i am trying to disable call flow trace on CVP call server 8.0.1. when i use the commande setcalltrace off on voice browser administration i got a message saying :
    This command is now obsolete. CallFlow trace is now turned ON by default and can
    not be turned OFF.
    how can i disable call flow trace???

    it's on all the time. can't be turned off. the document could be just confusing.

  • SIP Options PING (CVP SIP Server Groups - Heartbeat)

    The CVP Operations Console has a feature to enable SIP ping Options.
    If you configure a SIP server group and enable heartbeats, the CVP Call Server sends a SIP ping option ever X seconds.
    We have a SIP Server group for the CUCM servers and a group for the VXML Gateways.
    The Cisco CUCM replies with a SIP 200 OK to these SIP 'ping' Options.
    However the VXML Gateway does not. Does anyone know why not and if its possible to enable a gateway to reply to these SIP options?
    Below is documentation on how to configure the Cisco Gateway to SEND ping options, but we don't that. We just need it to reply to the Ping OPTIONS sent by CVP.
    For calls that originate from CUCM to CVP, they need to use the VXML Gateway SIP server group, (as it cannot route to the originator for VXML treatment).
    http://www.cisco.com/c/en/us/td/docs/ios/voice/cube/configuration/guide/vb_book/vb_book/vb_9321.html
    See screen shot where you can see replies from the CUCM servers (.200, .201) but NOT from VXML Gateway (.250).
    Regards,
    Gerry

    Hello Gerry,
    You may need to enable the SIP Traces in the voice Gateway and have a look how exactly gateway is processing and why 200 OK is not sent.
    Can you share the IOS Version on the Gateway ?
    Look at the below link and list of Resolved Caveats in 15.2(4)M, one of the caveat looks like your scenario. But i would recommend first look into Sip traces.
    http://www.cisco.com/c/en/us/td/docs/ios/15_2m_and_t/release/notes/15_2m_and_t/152-4MCAVS.html
    CSCtx79318
    Symptoms: OGW fails to send 200 OK response for OPTION.
    Conditions: The symptom is observed with 200 OK response for OPTION in Cisco IOS interim Release 15.2(02.16)T.
    Workaround: There is no workaround.
    Regards,
    Senthil

  • Passing CLID and AgentID for CVP Call Transfer

    Hi, all.
    Currently we are using CVP 7.0(2) integrated with ICM 7.5(9), Just want to check if the following is feasible:
    1. Caller calls the hotline being routed to a queue.
    2. An agent picks up the call.
    3. Agent does a consult transfer to another ICM routing script configured with another Dialed Number. It is a post call survey.
    4. The post call survey takes over the call when the agent complete the call transfer
    5. The caller's no (CLID) and AgentID are passed over to the ICM Routing script of this post call survey.
    Can we achieve the above mentioned scenario particularly on item 5? Would appreciate any help and advice.
    Thanks & Regards,
    Eric

    Hi, Geoff.
    Thanks for your reply. I have copied and pasted here a list of steps which you have posted previously about the CVP Warm Transfer.
    1. PG Explorer - CUCM PIM Routing Client - Network Transfer Preferred not checked
    2. PG Explorer - CVP PIM Routing Client - Network Transfer Preferred not checked
    3. PG Explorer - CUCM PIM Advanced - Network VRU - NONE
    4. PG Explorer - CVP PIM Advanced - Network VRU - Type 10
    5. NVRU Explorer - Type 10 Network VRU, label for the CUCM routing client associated with the customer instance. Let's say this is 8222222222.
    6. NVRU Explorer - Type 10 Network VRU, label for the CVP routing client associated with the customer instance. Let's say this is 8111111111.
    7. Dialed Number List - dialed number for the incoming call associated with the customer instance. This dialed number is on the CVP PIM Routing Client. This DN is associated with a call type which is then mapped to the initial script.
    8. Dialed Number List - transfer dialed number associated with the customer instance. This dialed number is on the CUCM PIM Routing Client. The transfer dialed number 3151 is associated with a call type which is mapped to the transfer script.
    9. DNP. The number transferred to from CAD is 3141 which is a pattern in the DNP that maps to the Dialed Number 3151 with a post route to CUCM PIM Routing Client. The DNP Type is "PBX" - and PBX is set up in the Agent Desk Settings
    10. Agent Desk Settings - All but "Operator" are checked
    11. When the second call is placed for the warm transfer, the label defined on the CUCM RC plus the correlation ID will be sent back via EAPIM/JGW to CUCM (for example, if the label is 8222222222, with a correlation ID it could be 822222222212345) since the call originated from the CUCM RC and since the NetworkTransferPreferred check box is not checked.
    12. A route pattern 8222222222! in CUCM sends the call down a SIP trunk to CUPS.
    13. CUPS has a static route on 8222222222* to send the call to the CVP Call Server.
    14. CUPS has a static route on 8111111111* to get the IP call to the gateway. Note that in a branch office deployment, TDM calls into the gateway use "Send to Originator" pattern in the Call Server to force the transfer label back to the voice gateway; so this pattern in CUPS is ONLY used by VoIP calls.
    15. In all preliminary scripts that get the customer to the agent, set the variable Call.NetworkTransferEnabled to the value 1. This is set before the transfer is called.
    18. For the device targets, you need a label on the CVP RC, but you do not need one on the CUCM RC, so do not add  one.
    I did try the above mentioned steps in my system, the transfer works alright. The only difference is that I did not set the variable Call.NetworkTransferEnabled to the value 1. To the ICM, is is considered as Internal Out Transfer or External Out? Another thing I have noticed is that when the call transfer takes place, the IP phone would display the Route Pattern of the CM Label + correlation ID configured, e.g. 822222222212345. this is rather confusing for the agents when they see this long string of number as it does not make sense to them. Is there any way to display some other meaningful line display or number (E.g. Transfer to mainline or 2900) while maintaining the CM label pattern 8222222222!?
    Thanks in advanced.
    Regards,
    Eric

  • Call Server messages for CVP Health Check

    Hello,
    We wanted to monitor CVP , I wanted to know if there is any document that could help in choosing what error messages can be looked to find the status of the Call Server
    -Sri

    Have you looked at http://tools.cisco.com/Support/SNMP/do/BrowseMIB.do?local=en&step=2&mibName=CISCO-CVP-MIB? The other thing you can look at is monitor the service labeled Cisco CVP in the CVP box.
    david

  • CVP- call orginated CVP as media server

    In icm scripting, under  user.microapp.media_server vlaue  node I am using  the formula concaetnate("http://",call.RoutingClient,"7000/CVP/audio")
    to use the media server same as the call orginated call server.
    This works fine for all calls orginated from CVP. But calls orginated from cucm is not bring the right cvp server from
    call.RoutingClient. Instead it is always bringing CUCM routing client eventhough I used this node after sendtoVRU node.
    Anyone know how can I get the right call server for a cucm orginated call.

    As far as i can understand , you are using the CUCM Routing Client to send the Call to the Router , so you are usingas
    CTI Route Point registered with the Agent PG IP Address ...
    and as far as i know , in order to make it work like you want , i.e : change the routing client to CVP Route Client , you will need a Translation Route Node ....
    i would really be HAPPY to know any other method ...
    Thanks a lot ,
    Ahmed Salah

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