Data Recovery Advisor error

Hello,
Is it possible to use
list failure and advise failure with backups on tape ? manually I am able to access the backups on tape.
I am trying to run below mentioned command but its failing -
i am on 11.2.0.3 EE on Redhat linux
run
allocate channel c1 type 'sbt_tape' ';
allocate channel c2 type 'sbt_tape' ;
advise failure ;
release channel c1;
release channel c2;
RMAN-00571: ===========================================================
RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
RMAN-00571: ===========================================================
RMAN-03002: failure of advise command at 01/30/2013 15:17:05
RMAN-03042: error while analyzing automatic repair options
ORA-27191: sbtinfo2 returned error
Additional information: 3475

The error "RMAN-03042: error while analyzing automatic repair options
ORA-27191: sbtinfo2 returned error
Additional information: 3475" is a error of the Tape. Please contact the team responsable about the media. One example: The team responsable about the TSM, BRBACKUP or other. Therefore, this is not a Oracle error.
Kind regards,
Bruno Reis.
Edited by: brunors on 30/01/2013 21:36

Similar Messages

I just used stellar phoenix mac data recovery and it seemed to work but now my files won't open. Even though they are "jpeg, mov" files the error message is could not be opened. The movie's file format isn't recognized. " Any help or are they corrupted

I just used stellar phoenix mac data recovery and it seemed to work but now my files won't open. Even though they are "jpeg, mov" files, the error message is "could not be opened". The movie's file format isn't recognized. " Any help or are they corrupted?

Sounds to me like the file is probably corrupt. If you had hard drive corruption or damage, that could easily result in recovered files not being fully intact. If you were trying to recover accidentally deleted files, it's possible they might have been partially overwritten before recovering. There are never any guarantees with file recovery.
Without more information on the circumstances that led you to try recovery, it's hard to give advice on what to try from here. You could always try another file recovery tool, like Data Rescue 3. Just be sure you're taking appropriate precautions when doing recovery. See Recovering deleted files.

Using Bitlocker Data Recovery Agent (DRA) on Surface Pro 3

We currently have the Data Recovery Agent (DRA) configured in our Bitlocker Policy for our Windows 7 Systems, and it works fine. In situations where the Recovery Key for the computer object was not backed up to AD correctly for whatever reason or the computer
object was deleted, our HelpDesk can connect the encrypted drive to another system, and then use the certificate for the DRA to unlock the drive.
I'm wondering if the BitLocker DRA Certificate unlock method will work for Surface Pro 3 devices, in the case that that their computer object and normal BitLocker recovery key is deleted or missing in AD for whatever reason. Seeing as how our helpdesk can't
easily remove the internal HD from a Surface Pro 3 (I think only MS can do this?), I'm wondering if this BitLocker recovery option is still an option for Surface Pro 3's and if it is not then if there is another recommended option for Surface Pro 3's and/or
other Windows 8.1 Tablets used in an enterprise environment.

noctlos wrote:
Using linux-3.18 and -3.19 kernels, with wayland/weston v. 1.7. In its own tty, i try to run weston, and I get the following stderr:
Could anyone help me to figure this out? Thanks.
Seems that the problem lies in libinput. Maybe you can report that upstream. I suggest you recompile libinput with debug info and do not strip the binaries to obtain better backtraces.
Edit:
I have also tried running `swc-launch -- velox`, and get the following error:
Running on /dev/tty2
velox: error while loading shared libraries: libinput.so.5: cannot open shared object file: No such file or directory
Server exited with status 127
Restoring VT to original state
So, perhaps I am having some libinput trouble. Does this seem correct?
Well, that's a different problem. libinput has several soname bumps because of API and ABI incompatibility. You have to rebuild swc against the newest libinput. (Although I'm not sure if swc developer updated the code to new API)
Edit 2:
Just to tack this on here for `gnome-session --session=gnome-wayland --debug`
I'm not expert on this, it may be related to libinput problem. If you don't include GDK_BACKEND=wayland environment variable when launching gnome-wayland.
Last edited by jdbrown (2015-03-01 08:04:39)

Data recovery from backup

Hello.
Could you please let me know the recovery steps of the data volume?
I tested the following steps on my HANA (Rev.18), but I could not recover my data due to the error.
1. Start HANA studio, right-click on the host name in the 'Navigator' pane, and select 'Backup'.
2. Go through the backup wizard, and create 'COMPLETE_DATA_BACKUP' files in '/usr/sap/<SID>/HDB00/backup/data'.
3. Confirm that the 'COMPLETE_DATA_BACKUP_databackup_N_M' files exist in the above directory.
4. Right-click on the host name in the 'Navigator' pane in HANA Studio, and select 'Stop'. Select 'Soft' shutdown.
5. Confirm that the HANA DBMS stops.
6. Start the 'GNOME Terminal', go to the '/usr/sap/<SID>/SYS/global/hdb/data' directory, and delete (or rename) the 'mnt00001' directory.
7. Right-click on the host name in the 'Navigator' pane in HANA Studio, and select 'Recovery'.
8. Start the recovery with un-checking the 'Recovery of the Log Entries' option.
9. The data recovery for 'Name Server' stops at 50%, and the following error is shown.
Recovery of system <SID> failed
The service 'nameserver' at 'NODE:30001' responsible for the volume '1' does crash.
Thank you,
-mamoru

Hello,
still thinking what might be the reason for error and got another idea (but without the recovery log it is just pure guess):
6. Start the 'GNOME Terminal', go to the '/usr/sap/<SID>/SYS/global/hdb/data' directory, and delete (or rename) the 'mnt00001' directory.
If you renamed/deleted whole directory - maybe the recovery process was missing the directory and was not able to recreate it... (I had similar issue with log destination when I decided to have it in other than standard destination. Installer was not able to create it and was failing until I created the directory manually.)
However I am still wondering what exactly is mnt00001 directory for...
From SAP HANA Studio it is apparent that:
nameserver (does not have any data file created at specified location) ...is assigned path:
/usr/sap/<SID>/SYS/global/hdb/data/hdb00001
indexserver ...is assigned path
/usr/sap/<SID>/SYS/global/hdb/data/hdb00002
statisticsserver ...is assigned path
/usr/sap/<SID>/SYS/global/hdb/data/hdb00003
However nowhere is written what exactly is stored in following directories:
/usr/sap/<SID>/SYS/global/hdb/data/hdb00002_backup
/usr/sap/<SID>/SYS/global/hdb/data/hdb00003_backup
/usr/sap/<SID>/SYS/global/hdb/data/mnt00001/hdb00001
/usr/sap/<SID>/SYS/global/hdb/data/mnt00001/hdb00002
/usr/sap/<SID>/SYS/global/hdb/data/mnt00001/hdb00003
/usr/sap/<SID>/SYS/global/hdb/data/mnt00001/hdb00001_backup
Does anyone know? I was not able to find this information.
Similar situation is in log area...
Tomas

Data recovery after crash disk

Hello again,
Last week I posted a question concerning the error message folowing the Hardware test.
It was bad sign and I had to take my computer to the Apple service.
The intern disk had to be replaced and they told me that they can't recover the date ( not in theyr shop)
How works the data recovery once the disk is out of the computer ? Is there necessarily a "white room" process wich is very expensive ?
Sorry for this, certainly, stupid question, but I'm not very good in computers ...
Thank you again for your answers !
Cheers
Carmen

Thank's for your answer.
I know it is more than recomended to backup constantly.
I did so until last february so all my data isn't lost, but for 4 month my external drive was turn off ( can't remember why I did this ) and just before the crash I started a backup wich didn't work ( or rather turned for at least 12 hours but , aparantly didn't save anything, if this is possible...)
The question was , is there any way to rescue something without going bankrupt

Data recovery help and options

If you don't want to read the entire diatribe, please answer: Any suggestions as to which data recovery app is appropriate for a ThunderBolt Seagate GoFlex 1TB? It's been 21 hours, should I stop and restart First Aid?
I have a MBP15R that is about a month old. With it, I purchased a Seagate GoFlex 1TB drive with Thunderbolt adapter. I was away from the house for 24hrs, and had shut my MBP off prior to leaving. Upon return, I started the MBP and began my work. About an hour in, I realized I couldn't find a few recent files. I went to Finder, and realized the SGF wasn't mounted. It would not mount, and prompted me to run First aid. The log for this so far is:
2012-12-17 15:27:13 -0800: Disk Utility started.
2012-12-17 15:27:58 -0800: Mount of “FreeAgent GoFlex Drive” failed
2012-12-17 15:28:12 -0800: Verifying volume “FreeAgent GoFlex Drive”
2012-12-17 15:28:12 -0800: Starting verification tool:
2012-12-17 15:28:12 -0800: Checking file system
2012-12-17 15:28:12 -0800: Error: This disk needs to be repaired. Click Repair Disk.
2012-12-17 15:28:12 -0800:
2012-12-17 15:28:12 -0800: Disk Utility stopped verifying “FreeAgent GoFlex Drive”: This disk needs to be repaired. Click Repair Disk.
2012-12-17 15:28:43 -0800:
2012-12-17 15:28:51 -0800: Verify and Repair volume “FreeAgent GoFlex Drive”
2012-12-17 15:28:51 -0800: Starting repair tool:
2012-12-17 15:28:51 -0800: Checking file system
2012-12-17 15:28:51 -0800: Volume repair complete.
2012-12-17 15:28:51 -0800: Updating boot support partitions for the volume as required.
It's now been 21 hours, and the boot support partitions for the volume as required has not completed.
I live-chatted with Seagate. The pertinant text is:
You: The question: with approximately 90% of the drive filled from backup, etc., how long should the process of 'updating boot support partitions for the volume as required' take? we're pushing 21hrs now.
Jason H: That is really hard to say. There is not a way to give a time on that, but I can tell you that it should not exceed 5 hours. At that point either the drive is unrepairable, or may be corrupted.
Jason H: It could be a bad drive.
You: ...hmm...your recommended course of action at this point? i'm an it director, am familiar with seatools, but unless i'm mistaken, you don't have a version of seatools for mac
Jason H: That is correct. The only thing we recommend on Mac is to use Mac First Aid Repair to try and correct any issues. I would still wait a little longer even though it has been some time. With the drive being 2TB and depending on the system, and what type of data, it could still be updating the partitions.
You: 1TB
You: video, audio, and documents/spreadsheets. the time machine backups took up over .5 the drive in just under a month. ok, so if another 24hrs doesn't resolve it, 3rd party tools to attempt a repair?
Jason H: The only other program that I can suggest, is even though Mac is not listed for Seatools, if you have an Intel based chipset on your Mac, Seatools for DOS can work. Otherwise, the only other thing I can suggest would be to search online for free recovery programs.
You: seagate will charge for data recovery even though the drive is 35 days old from purchase, correct?
Jason H: Correct, data recovery is not covered under warranty.
I'm getting a 2nd Goflex and USB adapter to push the data to once I get the drive operational, then exchanging the 'bad' drive and TB adapter.
Any suggestions as to which data recovery app is appropriate?

Sorry to hear your problem.
IMHO what you should of done was Shut down the Mac, Disconnected the drive from the Mac (Pull out the TB cord), Restarted the Mac and tried to Reconnect it once the Mac had started.
Could of simply been the drive was trying to draw to much power from the TB port, that is IF that drive did not have it own AC adapter, while the MBP was starting. But once it was up and running it may of been able to supply the correct power to the drive.
sorry I don't have any suggestions for Data recovery.

Data Recovery on External Drives

I have an external LaCie 200GB FireWire 400 drive, the F.A. Porsche one. While unmounting it before a trip I was in a hurry and unplugged the FireWire cable too soon and it came up with the customary message informing me as such. I paid it no mind as I was in a hurry and I'd done it once or twice before on accident and had suffered no wrath.
Anyway when I got home this evening I went to plug it in and found the drive unresponsive. I got a message saying I couldn't mount the volume but could initialise it in Disk Utility, so I did. The drive was showing but the volume with my data was gone, or rather it was showing up as "disk1s3" instead of "Rei" as it is named.
I tried the following steps to recover my data:
1. Disk Utility: I tried to repair the volume. I received an error saying it could not be done.
2. TechTool Pro: I did the drive test and it came back as having passed.
3. TechTool Pro: I tested the volume, found that the index was corrupted. Made sense.
4. DiskWarrior: I tried to recover it with DiskWarrior. During the recovering process the program became unresponsive and I got the beach ball of doom. After pressing AppleAltEsc I found the program was not responding and highlighted in red. I force-quit the application. I tried again and it proceeded to do the exact same thing. This time I noticed a message stating something along the lines of performance being slowed due to a drive malfunction. I was, once again, forced to force-quit the program.
5. DataRescue II: I attempted to use DataRescue II to see if I could at least view the files and transfer them off the drive and back them up to DVD so I could format the drive and reload all my data. Though it is visible to Disk Utility, DiskWarrior and TechTool Pro it is not, however, visible to DataRescue II.
6. TechTool Pro: I am now having TT P attempt to recover the data. I'm planning on letting it run into the night and hope in the morning it will be fine.
If anyone has any more recommendations on what I can do let me know. I can afford to buy another external to transfer all of my data onto that if I can access it long enough to pull it all off, but I need a program that can at least see the files to grab them.

Hi, Doug.
By not ejecting the drive before disconnecting it, the partition map was corrupted. Short of professional data recovery, you've covered everything and then some in my "Data Recovery" FAQ. If DR-II and TTP can't recover the data, then you're left with professional data recovery, per my FAQ.
I presume you don't have backups of the contents on the LaCie. After you recover from this incident, I suggest you implement a comprehensive Backup and Recovery solution addressing all of your drives. For advice on the backup and recovery solution I employ, see my "Backup and Recovery" FAQ.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

IPod data recovery- Help!!

I recently lost all of the songs, videos and pictures I had on my 80gb ipod video (at least over 3000 items) and don't have any of the files in my computer anymore.
Now I've downloaded 3 trial versions of programs that claim to restore your iPod data, and I wanted to take into consideration your suggestions before making a quite possible unnecessary expense.
The first programs that I installed were Recover My iPod and iPod Data Recovery.
However, the problem with these two was that they either presented a list of over 8000 songs, with no names mind you, (an amount i vividly remember not having) or they would just appear as error files.
Then I stumbled upon an alternate option, which was iPod Recovery. It offered me a detailed list of all the songs i had in my iPod. So I left it yesterday almost the whole day, but in the end, it only allowed me to download 15 songs.
I don't know if this is the limit for the trial version, but before buying the full software, I wanted to ask if any of you had encountered the same problem, or if you know whether it would be a good choice to buy the program, and if it will allow me to recover all of my data. Please help me!! I don't care if I have to spend a lot of money in those programs, I just want to be sure that they will be able to recover all of my lost data.
Any comments or suggestions are highly welcomed and encouraged. Thanks in advanced, and please excuse any inconveniences I may have caused.

*They can rescue data that has not been overwritten.*
This is what I wanted to know, I thought they were scammers and that I'd not get anything out of it.
*can they recover all lost data? Most likely, no.*
T_T
*You do still have everything on your computer though, correct?*
If that were the case it would be unnecessary to look for programs that can "recover" your data
If you don't have the files on your computer, you do make regular backups of at least the important files on your computer, correct?
No...that's my mistake and I'm paying too big a price for it. sighs
Thanks a lot for your responses *Chris CA*, I'll still buy one of those programs and a backup memory x_x

Data Recovery - Failed HD on 2010 MacBook Pro

Hello, I have had a HD failure, or at least what I believe to be one on my 2010 MacBook Pro. I updated to Mavericks from Snow Leopard in October and everything appeared to run smoothly. 2 days ago I was watching a video in Itunes I my entire system froze, however the mouse was still moveable as was the dock. Rather stupidly, i tried to load a couple of applications, they did eventually load, but were not function able. The pinwheel kept spinning, and trying to move the page windows only resulted in lag. The system then crashed completely, and I had to restart. It would not go past the grey screen with the apple logo.
For the past day I`ve tried on and off everything that I know how to do. PRAM and SMC resets, Apple Hardware disk (which resulted in an issue with one of my memory sticks. I switched them out, ran the test again, and the system simply crashed part way through), and Disk utility. After running Verify and Repair permissions/disk permission in Disk Utility, I received the message relating to an "uncorrectable error" and "This disk cannot be repaired."
I`ve had issue with this machine on and off for nearly the past two years. Disk utility has appeared resolve the issues, but sometime later something else would crop up. Kernal issues have become more and more frequent as have crashes, and I`ve suspected the HD is to blame. Back in Aug 2012 I had the logic board replaced under warranty, due to graphic issues and problems display games/video or other media and lag. This fixed the issue for a few months, then the kernal problems started and I have frequently (every few days) needed to restart and gotten error messages. The machine will no longer start up, and though most of my date is backed up, some of it is not, and I really would like to get it back. The apple logo will appear on screen for 30sec-1min then crash and automatically restarts.
System Info: 15' 2010 MacBook Pro
2.66GHZ i7
5400rpm HD
etc.
Also, I have tried booting up with the "Shift" key held and the following message has appeared multiple times on the grey/apple logo screen:
panic(cpu 2 caller 0xfffff80189cd7d4): "Process 1 exec of /sbn/launched falled, errno 2"0/SourceCache/xnu/xnu-24422.1.72/bsd/kern/kern_exec.c:3836
Debugger called: <panic>
0xffffff8100e1bdf0 : 0xffffff8018622f69
0xffffff8100e1be7d : 0xffffff80189cb7d4
0xffffff8100e1bef0 : 0xffffff80189ab867
0xffffff8100e1bf20 : 0xffffff80189dfe51
0xffffff8100e1bf50 : 0xffffff8018620b2b
0xffffff8100e1bf80 : 0xffffff80186dc7d3
0xffffff8100e1bfa0 : 0xffffff80186f35d2
BSD process name corresponding to current thread: init
Mac OS version:
Not yet set
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000018400000
Kernel text base: 0xffffff8018600000
System model name: MacBookPro6,2 (Mac-F22586c8)
System uptime in nanoseconds: 4597800225
My primary concern is Data Recovery if possible, then dealing with whatever the issue may be. If the HD is in fact to blame, I can replace it, but I`d really like to get the remain date that is on the drive if possible. Looking through the forums I see that others have had similar issues. I appreciate any help or suggestions that anyone can offer. . Thank you to anyone in advance!

Appfan42,
you’ve now discovered where the value lies in making regular backups — to avoid data loss due to a “single point of failure”. If the data that’s currently only on your hard drive is irretrievable through ordinary means, there is still the possibility of hiring the services of a data recovery company, but their services are typically quite expensive. Should it be necessary for you to purchase a replacement hard drive (or SSD), I’d highly recommend that you also purchase an external hard drive for use as a Time Machine backup destination, so that you can make regular backups, and thus avoid a similar situation at some future date.
That being stated, there is a chance that the problem is due to a faulty internal SATA cable rather than a faulty hard drive. The way to check that would be to purchase either a SATA-to-USB or SATA-to-FireWire adapter or an external disk enclosure, and move your hard disk outside of its usual place within your MacBook Pro. After that, boot into Recovery mode and run Disk Utility from there to verify/repair your drive while it’s external, and see if it will boot normally afterwards. If it behaves itself externally, then that could point to the problem lying with your internal SATA cable; that would also be the right time to perform data recovery and start making regular Time Machine backups.

FCP files will not open after data recovery

We have a TV tech lab in our high school of 15 Apple editing workstations and we archive the completed projects to external firewire drives. Well, wouldn't you know it, one of the drives crashed with all of the previous school years senior projects. The drive would mount, but none of the files were accessible. I sent the drive to a data recovery company and they were successful to a point. They were able to recover the entire drive (about 140 GB). The QT files work fine, but the FCP files are a different story. When I attempt to open an FCP file, I get the error "wrong file type". All of the files do have the correct file extension. Is there anyone out there that has experienced this? Were you able to resolve the problem? Any guidance would be greatly appreciated.
Thanks,
Jay in WI

Milwaukee, eh? My mom grew up in La Crosse...
Can you zip one or more of these files and email it to me? I'll take a crack at it.
Patrick

Hard drive failure - options for data recovery and AppleCare coverage

I have been handed a relative's 12 month old MacBook Pro with a factory-installed 500GB hard drive which appears to have failed. When attempting to boot the MacBook I am met with the classic clicking and grating noise which I know is a tell-tale sign of hard drive failure. The drive will not boot and I am shown the question mark folder icon, indicating that the operating system cannot be found. Have booted into internet recovery mode, Disk Utility appears to have found no sign of the hard drive's existence and shows none of its partitions. I have attempted putting the MacBook into FW target-mode and mounting the disk from another laptop, but to no avail; while it will go into target mode the drive simply isn't visible. The SATA connection to the drive is definitely OK - I have tested with another 2.5 inch hard drive which showed up fine in Disk Utility and was bootable. Have run Apple Hardware Test/Diagnostics but this returned no errors. It seems like a pretty clear cut case of drive failure.
I put this all to the relative whose laptop this is and asked them whether the MacBook had been dropped recently, explaining to them that this is one of the likeliest causes for such sudden failure. Sheepishly they admitted that they had indeed dropped it, although not from too great a distance and onto a carpeted floor. Apparently in the days immediately after the shock the hard drive continued to boot but the system was very slow and beset by spinning beech ball hangups. It is only in the last few days that the hard drive has become completely unbootable, and seemingly unreachable.
I have two questions that I would be grateful for some help with.
Firstly, is there any possibility of recovering data from this drive without going to a data recovery specialist? The user did have backups of most important data, but some recently imported photos were not backed up. Is it any use me trying any third-party data recovery software utilities, bearing in mind that I can't even mount the drive in target mode?
Second, the MacBook is still covered by the extended AppleCare warranty for the next two years. Is it worth my relative's while making a Genius Bar appointment to see whether Apple would replace this drive for free, given that the damage was most likely user-inflicted? Is there any chance that this sudden failure could be unrelated to the drop the MacBook suffered the other day - perhaps just a result of the 'normal' failure rate? I am more than happy to exchange the drive for a new one myself and my relative is happy to pay for the new part (I was amazed at how cheap hard drives are now), but would we be better off trying an Apple Store? My prediction would be that while we might get lucky and have an obliging genius who agrees to swap the drive without asking too many questions, we could also have one who concludes the damage is not covered by the warranty and insists on charging for the new hard drive (at a mark-up I assume) and labour.
Any thoughts about these two issues or the hard drive failure more generally are very welcome. Thanks.

1, Data recovery software is your only alternative if there is no backup. It may or may not be able to revoker anything from that hard drive. If it does then the only other choice is to go to a data recovery service. If have to go that route expect to pay for it, like $$$$.
2, Yes. They will at least tell him what the problem is and the cost if any to fix. There is a good chance they will fix it for nothing and only charge for data recovery if they can do it.

Is this a new Apple? Macbook Pro issues - Data recovery.

I am a long time supporter of Apple (20 some odd years) but things seem different now and I am not talking about the "think different" from the old ad campaigns. Apple is a part of every aspect of my life with my personal machines and gadgets to the 50 some odd machines we use at work. One personal machine is a bad apple.
I have a Macbook Pro that has had issues since day one. I received it from Apple and there was a dent in the corner of the case. I immediately took it to the store and was told that they do not ship damaged equipment and that it would take 3 week to get a new machine. The machine worked and it seemed to be only a cosmetic issue. I was fine with it - I guess this was my mistake. The folks in the store documented the problem and sent me on my merry way. It was bought at the same time as my wife's machine - a regular black macbook (i tell you this because it is confused within the mix).
Since that time, I have called on 6 occasions about the MPB, from bluetooth errors, wouldnt wake from sleep, long start up times, firewire issues and now the hard drive has disappeared. All these occasions, I was calling to document the issues and make sure I had the correct fix and on the last call (before the HD failure) I was told that would extend my warranty due to my issues.
Now I am having the hard drive issue and have discussed this thing with 6 people and everyone is telling me a different story. Some say they can fix it... Some say they cannot... The store said that they would replace the whole machine yesterday but I needed to call the phone support folks and today the store geniuses want me to pay for a new hard drive and the install loosing all the info on the drive. This decision was changed in the store to replacing the drive and giving me the old drive to recover the data. In store today I was told that Apple does not ship damaged equipment... That is cool and out of all the machines that I have bought - I would have to agree - this one was and This MPB is an exception to the rule. Today I was also told that my calls were made on my wife's macbook and I could replace that machine which has never had an issue - I am typing on it right now. There was a clerical issue somewhere. To top all this off all my documenting of the pro's issues were said to be under this wife's machine and I was told that I have only called twice. Basically - I was called a liar.
This machine is an exception to the rule and I will say with my 20 years of interaction with Apple, This case is an exception as well. I hope that it is not the future of the "consumer driven" Apple. I guess I am just out a couple of grand for equipment and time and a whole slew of code if I cannot get my data back. And it this experience has slightly tarnished my view of a great company.
Anyone know some great data recovery folks in the Atlanta Area?

Hi red dirt studio,
Out of curiosity, any particular reason you didn't secure a proper backup for your machine. Especially because it sounds like a rather important machine (work related perhaps?) and the data on it is also of equal importance. I know in Sacramento there are a few data recovery places that start @ $500 after a $100 diagnostic/consultation.
I realize, however, hindsight is 20/20. It always is... especially when it comes to data recovery.
Calling into AppleCare and reporting an issue does not extend your one-year limited warranty, nor does it extend your AppleCare coverage (if you purchased it for the unit). So whoever told you that over the phone needs to recheck their training material and refresh the Terms & Conditions of the agreement. No where on the pages contained within (http://images.apple.com/legal/applecare/docs/AppleCareProtect_Plan_NAen.pdf) does it make mention or stake claim to that "exception."
Now, having worked in AppleCare (California offices) for several years I can attest that the one exception that Apple will honor is: "Documented in Warranty/Repeat Repair." Even prior to working for Apple, I had a machine covered after the 3 year AppleCare expired because the unit had been serviced under the scope of coverage for an issue that was now occurring again. Apple made it right and fixed the machine, granting me another 90 day coverage extension as result of the repair. To my knowledge that "grace period" after the warranty/AppleCare expires is 90 days from last repair of expiration of coverage window. Don't quote me on that, but I'm pretty confident on that number.
Regarding your issue, you need to reach out to AppleCare over the phone and attempt to get some clarification. A phone call always starts off with one of two things: (1) a SN# for the product, or (2) a case number. If you were supplying a SN# for your MacBook Pro and the phone agent accidentally logged it under another product then that's not something you should be punished for and now held financially responsible to resolve on your own. Again, though, that's something you need to take up with AppleCare.
You also indicated that the store wants to charge you for the HD replacement. So perhaps that answers my earlier question if the unit had AppleCare. I take it the unit does not? If it does, why are you paying to replace a defective HD?
Lastly... I'll agree that Apple doesn't "package, process and ship" damaged equipment from their facilities in China. But that doesn't mean it won't arrived unharmed. There's a lot that can happen between when the box is sealed and then opened by the consumer.

Corrupted iPod Classic data recovery? In need of a guru.

So, I have an iPod classic, and it seems to work almost entirely fine - it occasionally doesn't respond, but it has 11,000+ songs on it, and is a couple years old.
My issue here is that there is plenty (read: more than $10,000 worth) of store-bought CD music on there (some of it awfully rare) and I am going to lose it all if I can't figure out how to rescue it.
iTunes calls the iPod corrupted, Disk Drill and Drive Genius (free versions of both) don't seem to be doing much good.
The only thing that MAY have been progress that I did was copying the drive to a dmg file, but the dmg won't mount ("no mountable file systems" error).
I feel so close to being able to fix this issue, and the music is there to listen to, so why is it so hard to get to it??!!
I have done the following things to try to fix the issue:
Charged iPod fully before connecting
Connected in Disk Mode
Ran Diagnostic Mode
(HDD Smart test returned the following:
Retracts: 55
Reallocs: 56
Pending Sectors: 744
PorweOn Hours: 93
Start/Stops: 29303
Teamp: Current 34C
Temp: Min 10c
Temp: Max 50c)
At this point, I don't know what to do to either the .dmg on the computer or the ipod itself so I can have my music again.
I wouldn't be freaking out, but again, 10 grand is on the line.
Please help!!!
-Sam

From your Smartdata report, it looks like your iPod hardisk is dead, it is hardware like dying drive, or weak power to the drive.
The 3rd party HD repair tools, wont help, as the HD cant get the right spin to write/read the boot cluster, see the high Start/Stop numbers counts, the high pending is also indicative of bad clusters, failing to write data to the HD.
There MIGHT be some vendors who can recover your data, but the hardisk is a write off., I google "ipod hardisk data recovery" and got this site, so perhaps you can find one in your country.
Have a nice day!

Best data recovery software for Mac Os X 10.10

I need to recover data that was deleted on a WD external HDD. I am using a mac mini with Os X 10.10.
I would like to use a reliable and safe data recovery product.
Any suggestions?

The file was fragmented. To fully recover a file it needs to be continuous on the hard drive. If the file was fragmented it was broken into pieces across the hard drive. The recovery program can't know this so would each piece as a different file as it no longer has a map to go off of.
There will probably be many files with a random letter/number combo for a name. Within these may be the missing parts of the video. While there may be some advanced forensic techniques to reconstitute the files. I think that would go beyond some forum advice to needing years of advanced training in data recovery.
You can try Nucleus Kernel Macintosh. It is by far the most thorough and robust data recovery I have used but requires Windows to run even though it recovers Mac volumes.
For OS X native try Stellar Phoenix. I didn't find it as good but it is definitely the best I know of for Os X 10.10.
I would not bother with Data Rescue or Disk Warrior. They will not do a deep scan of the hard drive. They also won't do a scan if the partition table was lost and won't try to plow through disk errors.
Also $70 to $100 for data recovery software is very cheap compared to professional.
Edit: I also hope you are recovering files to a different drive than that external you wiped and that you have not been adding any files to it. Otherwise that data will be mangled fast.

Information Steward 4.2.1 not installing Data Cleansing Advisor (DCA) database

Our situation is as follows:
We have a SAP BusinessObjects BI 4.1 Sp3 system on Windows Server 2012.
We are installing the following components onto a separate, new Microsoft Windows Server 2012 platform (in this order):
- Information Platform Services (IPS) 4.1 Sp3
- Data Services 4.2 Sp1 Patch 3
- BusinessObjects BI 4.1 Sp3 Client Tools (for the BOE Metadata Integrator)
- Information Steward 4.2 Sp1 Patch 3
We verified the cross compatibility between IPS, DS and IS with SAP Note 1740516.
SAP Note 1740516, as referenced in the PAM, lists the following: "BI 4.1 SP3 was officially certified with DS/IS 4.2 SP1 Patch 3".
Our repository databases are located onto a separate Microsoft SQL Server 2008 Enterprise instance and the domain "DS/IS" service account under which IPS, DS and IS are installed, and will operate the Tomcat, DS and SIA services, has full access to these databases.
All required repository databases, including the IS repository, were created at forehand.
IPS and Data Services install fine without any problems. IS also installs fine, without the "Addnode" or Metadata Integrator installation issues that I have seen with previous versions. There were no errors of any kind.
The "Information Steward" and "Data Services" nodes are available in the IPS CMC and can be accessed.
However - the EIM APS is shown as "Running with errors"!
Trouble shooting the EIM APS reveals that the Data Cleansing Advisor (DCA) Service is the culprit.
Selecting the properties of the EIM APS also shows that the DCA Service could not be started and is marked in red. All other entries seem fine.
Once the DCA Server is removed from the EIM APS, the EIM APS will return to a green "Running" status.
This seems to indicate that the DCA Service is faulty. Checking the ..\BusinessObjects Enterprise XI 4.0\Data\DCA-SA\Data directory shows further evidence of this issue, as this directory is EMTPY. The expected DCA database file and the DCA log files are not there!
We have tried a number of things:
1. Removing the DCA service from the EIM APS, restarting the SIA/IPS, adding the DCA service to the EIM APS again.
2. Uninstalling IS 4.2 Sp1 Patch 3, rebooting the server and repeating the installation again.
2. Uninstalling IS 4.2 Sp1 Patch 3, rebooting the server and repeating the installation with IS 4.2 Sp1 Patch 0 (GA release)
3. Upgrading the IS 4.2 Sp1 Patch 0 (GA release) with the IS 4.2 Sp1 Patch 3 version.
None of these have made any difference whatsoever.
I have found 1 post on SCN with the exact same problem: http://scn.sap.com/thread/3475164
Unfortunately, the listed solution of reinstalling has clearly not worked for us.
Has anybody seen this problem before? Any ideas what else we can do to resolve this issue? Our next port of call is opening a SAP support call but we really want to get IS up and running ASAP - so any suggestions would be most welcome!

Hi Erik and James,
This has been fixed in 4.2 SP2 and will be fixed in an upcoming patch for 4.2 SP 1, as well.
Below are steps you can take to work around the issue you are seeing:
1. Copy the files that are in <Install Directory>\InstallCache\im.lac.icc.cdq.cognitivedq.pjs.services.backend-4.0-core-nu\14.2.1.<your build number>\actions\plugins\14.1.2
To
<Install Directory>\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java\pjs\services\ICC.DCAService\lib
2. Restart the EIMAdaptiveProcessingServer.
Thank you,
Lynne

Data Recovery Advisor error

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