Data usage not pro-rated?
Ok--I upgraded my account to include data usage of 4GB on July 7th. When I received my bill I was quite surprised to see 2 months worth of the data plan on there as I had already paid July's bill. Since the billing cycle for July ended on 7/10 why was my $70 billing for the month of July not pro-rated down to approximately $7(10%) as I only had it for 3 days of the billing cycle?
Subject was edited by: Verizon Moderator
When you make a plan change, you have three options:
Backdate, to include the full current billing cycle. Full charge for the month, full complement of minutes, data, texts - whatever you are changing. This is what you chose or opted for. If you increased your data allowance to cover overages already incurred, this would be the only wise choice. Full charge for 6/10 - 7/10, full use of the 4 GB data.
Effective the date of the change, in your case, 3 days before the next billing cycle. By choosing this option, you would only have 400MB of data allowed for the last 3 days of your cycle, and about 1.8 GB for the prior 27 days, so just over 2 GB for the month - probably not enough if you were making the change because you were over your 2 GB allowance.
Future date, to start with the next billing cycle, does no good if you are already over, but works if you anticipate a heavy usage month.
So, if you were already over your 2 GB, and by more than just a little, then prorating for 3 days would not be helpful. Pro-rating applies to both the charges and the allowance. You pay 10% of the fee, you get 10% of the data.
Similar Messages
-
Data charge not-pro-rated when upgrading
Thank you Verizon for finding another way to screw loyal customers.
I recently upgraded to a smart phone in mid-month. When my bill arrived I was charged the full month's data charge for the month in which I upgraded. It's $30. Pro-rated it would have been more like $10. Frankly, you could have given me that one as a thank you for years of being a loyal customer. I could have switched to Boost or Cricket for a lot less. Instead you charge me for the whole month. Sure, we're talking $10, $20... won't break me, but add it up and it's millions of overcharges for Verizon.
Any lawyers out there who would like to launch another class action suit against greedy telecoms? ********. I suppose I could call and waste $20 worth of your customer service time, but I have better things to do.I am recently pretty unhappy with Verizon, they disbanded their customer loyalty group and when I got a new plan I lost 4 mos of a credit I was to receive for "being a loyal customer" and not cancelling service, instead I upgraded and continued another 2 years...but got my son a new phone requiring a new plan and I am sorry you just lost that credit and we won't give it to you. Nice customer service, what happened to fixing things for your customers, and loyalty yes says alot that they disbanded that group. Also they are having issues with data looking high and I see NOTHING about it posted anywhere, but took several hours and days to talk to several people to find it's a known issue.
-
Javascript - Working with Dates, Selection Boxes & Pro-Rated Amounts to Calculate Costs
Hi, I'm looking for some help. I'm new to Javascript and working off my limited knowledge. Below are three (3) items I need help figuring out.
---JavaScript 1: Today---
I have a Document Level Javascript that gets the current date and automatically enters it into a field. Below is the example:
var f = this.getField("Today");f.value = util.printd("mm/dd/yyyy", new Date());
Problem: Each time I open the PDF, the date gets updated.
Need: I would like for the date to only be updated if the field is blank (empty).
---JavaScript 2: Registration Fee---
On this same form (application) I would like to calculate TWO costs. The first cost is mandatory registration cost, however the amount is prorated based on the month the application is filled out. Below is the pro-rated amounts based on the remaining months in the year:
Months Remaining Fee
12 $15.00
11 $13.75
10 $12.50
9 $11.25
8 $10.00
7 $8.75
6 $7.50
5 $6.25
4 $5.00
3 $3.75
2 $2.50
1 $1.25
Note: The cost per month is $1.25. You are required to pay for the current month plus any remaining months.
So let's assume that you fill the application out in May 15th (05/18/2013). There are eight (8) months remaining in the year [May - Dec], so the pro-rated cost is $10.00 (See chart above).
For this calculation, I need to create a Document Level Javascript that would get the date from the field we used above called "Today" and calculate the "Registration Fee" based on the pro-rated amount. Then I would enter the cost into two fields (Dollars & Cents) as "10 00". (See below).
Form Example: $ [Text Field - Combo 2 characters] . [Text Field - Combo 2 characters] ---> "$ 10 . 00"
---JavaScript 3: Subscription Fee---
The next fee is an optional fee for a magazine subscription. On the form, the user will check a box (Named: "Subscription") if they want to subscribe to this magazine. This is similar to the example above in that the costs is based on a pro-rated amount. Below is the pro-rated amounts based on the remaining months in the year:
Months Remaining Fee
12 $12.00
11 $11.00
10 $10.00
9 $9.00
8 $8.00
7 $7.00
6 $6.00
5 $5.00
4 $4.00
3 $3.00
2 $2.00
1 $0.00
Note: The cost per month is $1.00. Unlike the previous example, you are ONLY required to pay for the remaining months.
So let's assume that you fill the application out in May 15th (05/18/2013). There are eight (7) months remaining in the year [Jun - Dec], so the pro-rated cost is $7.00 (See chart above).
For this calculation, I need to create a Document Level Javascript: If the user checks a box (Named: "Subscription") requesting the subscription, then get the date from the field we used above called "Today" and calculate the "Subscription Fee" based on the pro-rated amount. I would enter the cost into two fields (Dollars & Cents) as "10 00". (Same as above).
Thanks,
StephenTwo questions:
1. For "function calculateRegistrationFee", how do I format the return value into 2 parts in order to populate the different fields below. Let's use this example, see screen shot below:
2. For "function calculateSubscriptionFee", how do I format the return value into 2 parts (like question 1) & adjust for check box variable. If the user checks a box (named: "Subscription") requesting the subscription, then calculate cost. Else cost is $0.00. See screen shot:
Thanks,
Stephen -
Phone data usage not matching verizon usage
Since having my droid turbo, my data usage in my setting has not been matching my usage on my verizon account and another line on my account is having the same issue, right now my phone says that i have used 0.56GB and verizon says i have used 1.03 which is a pretty big difference, the other line on my account that is having the same issue says he has used 0.69 verizon says he has used 2.421 which is a huge difference, i checked the wifi usage for both phones and it seems that the top the data app under wifi usage seem to be making up the difference between the usage in settings and the usage on verizon. I have also seen people online talking about this similar issue which seems to be caused by the phone using mobile data while connected to wifi. I have been with verizon for over 2 yrs and this is the first phone i have noticed this issue with. I have also attached screen shots from my phone to prove this issue. Any help with this problem would be appreciated.
>> Attachment containing personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon ModeratorIf you want to see the report from VZW on your current data usage then you must sign into the VZW website and access your account. Only the VZW website will allow you to see any kind of information on your data usage. The Jetpack itself does not have any data usage metrics installed on it.
I assume that you already know that the data usage report from VZW is only a summary of your actual usage in terms of various sessions. The most information that will be disclosed to you are these sessions, their timestamps and how much data was consumed during that session. If you want the actual statistics for what was consumed then you must setup and maintain your own data usage monitor. -
I just changed phones and data plans and was told that I would NOT a data usage alert again. I just got one. What's up with that?
Do you have Wifi at home? Do you do a lot of social media, internet surfing, video etc? Go to settings/data usage/ and scroll up to see what is consuming your data. You can restrict any of these apps from data usage by selecting one, then scrolling up and checking "restrict background data" for each app you wish to limit. Ones restricted will still function on wifi if available. Data can be restored to any app by unchecking a checked box. That's a start.
I keep my S5's data turned off unless I have a particula need when not near wifi. This month I'm near mid way through my billing period and have consumed around 29MB. Not as much fun for sure but much easier on the wallet. Caution, public wifi is likely not a secure connection.
You also can set alert and limit levels for data use by your phone on the Data Usage screen of your phone. -
Why is Verizon greedy and not pro-rating service?
Called today to cancel my acct and was told I have to wait 3 more weeks until end of cycle. That's not a customer-oriented policy. Why not pro-rate it and end it when customer wants to end it? Pro-rating will increase customer satisfaction and boost customer loyalty. Verizon, don't you get it? People are getting fed up with GREEDY Corporations. Namaste.
It has been in the contract as long as I can remember, many reps have come on here reinforcing that wording in the contract and countless people who have ported/canceled their service have also come on these forums complaining about their final bill NOT being pro-rated OR any refund being issued. This is for people in contract AND out of contract. Of course, you could be right and it may have been different at some point. For years, this is the way it has worked, though.
Personally, I have never ported a number out of Verizon, so I have no personal knowledge.
Are you speaking from personal experience? You ported out and are now back with Verizon??? -
New phone shows high data usage in My Verizon right after purchase - why?
I purchased a new Galaxy S5 yesterday. We looked at "My Verizon" and saw data usage of 470 MB on the summary, but the phone showed 14 MB. I downloaded the data usage details, and they also showed 14 MB. Today her summary shows 1556 MB, but the detailed data spreadsheet cells add up to 162.49 MB. The phone is on wifi only. What gives? My wife has averaged around 200 MB per month for years. Is this some kind of fraud? We got my daughter a new IPhone and go nailed for a $10 data overage within a 24 hours. There were two half-gig downloads, but there is no way to trace what they were, whether some kind of Apple-induced downloads or what. Verizon customer service gave us an extra gig since the store failed to tell us that the data usage was pro-rated. They also failed to tell my wife to set the phone to wifi only until all of the phone's little data-sucking default applications did their updates. I was totally off contract with 5 phones, and just put 4 new little data-sucking piggy phones back on contract for two years for my family. My own phone number 5 will not be with Verizon. Unless they change their loan-shark practices on data charges, this will be my last contract with Verizon. Their customer support folks are great, but I have a low tolerance for a billing system that cannot be audited for accuracy in data charges.
Regarding your second comment, you are dead-on correct. My daughter's last plan was Virgin with unlimited data and 200 minutes of talk. We failed to sit down together and go over the differences. While I was ultimately responsible for explaining the need to turn off cellular coverage at home, I still feel the need to let my Verizon sales rep know to stress this to customers like us who have lived for years with unlimited data plans.
I am taking your advice and pulling the trigger on Republic tomorrow. They have a referral plan that will give both me and my son $19 after the first payment period ends. I appreciate your feedback! -
Why is the software not pro rated. If you are going to offer a pro rated price for those who purchased in Oct. then why not pro rate a price for those who bought in Sept? Very frustrating to spend 2500.00 on a mac book pro and have a new operating system come out a month later and not be offered a deal. Customer Service makes a company, not taking advantage of your customers.
Hello Derron!
Wasn't your question sufficiently answered in your duplicate Topic here Pro Rated Price?
ali b -
I see I am not alone... Data usage out of control!
So it seems unlike what customer service told me last week I am NOT the only one experiencing this problem!!!!! I have have a verizon cell phone for OVER 17 years and although there have been many frustrations over those years I have never made me angry like this one! We have 4 iPhones in out home and have had the same situation with the same users for over 4 years! In those 4 years I have NEVER gotten a warning for overage data charges even once we all lost out unlimited data almost a year ago with new phone purchases. In February we changed one phone from a 5s to a 6. This forced us to have to go to a shared data plan. The Verizon rep at our local store told me that as a family we had NEVER EXCEEDED 7GB of data in a given month in over a years time (and probably longer but he couldn't see back that far). And that we only got that close 1x (which happen to be when we were on vacation) never other month in the time he checked we were well below 6 GB. I decide on the 8GB plan to be safe and not worry about messages to upgrade plan... For the past 2 months since we had to switch the plan... We have had to increase the plan... 1x last month and this month about 5 days since the 7th day of the cycle I have been having to upgrade!!!! I find this extremely suspicious!!!!! We all hontonthe same schools and work place and live in the same house doing the same jobs we did before we had to switch the plan! The only variable is the change in the plan!!!! I know there is something not right going on and said as much to the representative on the 45 min call we had lst week. She told me I was crazy! I see that I am not alone! Others have the same complaint! I have now added over 25.00 to the plan and have 5days left and got another 90# warning! It is starting to sound very fishy to me! Before a rep writes to tell me to check to be sure we are all using wifi when on wifi and to check our utilization, etc..: I have don't it all! And will reiterate we are all using our phones and data in the exact same way as we did before the plan changed!!!! The only variable is the plan change!!!!
Might be time to look for a new carrier. . How incredibly disappointing! Obviously this is a VERIZON issue or I would be the only one having it! Verizon fix it! Someone is another chat suggested contacting the FTC... Maybe that is an avenue to seek... We the consumer need recourse! Or the BBB!
Something needs to be set right! I would like to hear what verizon is doing to address this issue that is angering me and many other customers!!!!Jrsquared I want to look into this further. When you did your plan changes that you are mentioning, did you do them on demand? Or did you backdate (or future date) these plan changes? The reason I ask is an on demand plan change, changes the plan right then and there. Which means the amount you pay for your new plan is pro-rated, but so is the amount of data available for you to use. For example if you changed from the 6GB to the 8GB plan in the middle of your bill cycle, you would only be paying for half the 8GB plan... but you would also only have 4GB available to use until the beginning of your next bill cycle.
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! -
I reset my cellular data usage every month at the beginning of my billing period so that I can keep track of how much data I am using thru out the month. I do not have the unlimited data plan and have gone over a few times. It's usually the last couple days of my billing cycle and I am charged $10 for an extra gig which I barely use 10% of before my usage is restarted for new billing cycle. FYI, they do not carry the remainder of the unused gig that you purchase for $10 which I disagree with. But have accepted. Lol Moving on.
I have two questions. One possibly being answered by the other. 1. Is cellular data used when I sync to iTunes on my home computer to load songs onto my iPhone from my iTunes library(songs that already exist)? 2. What causes the cellular data usage readings in iPhone settings/general/usage/cellular usage to decrease if my last reset has not changed? It is close to end of my billing cycle and I have been keeping close eye. Earlier today it read around 180mb sent/1.2gb received. Now it reads 90mb sent/980 mb recieved. My last reset date reads the same as before. I don't know if my sync and music management had anything to do with the decrease but i didn't notice the decrease until after I had connected to iTunes and loaded music. I should also mention that a 700mb app automatically loaded itself to my phone during the sync process. Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage? Guess turned out to be more than two questions but all related. Thanks in advance for any help you can offer me. It is information I find valuable. Sorry for the book long question.Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage?
1) No.
2) It does provide an estimated usage, but it's not accurate. For accurate determination, you should check the remaining/used MBs from the carrier (most of the carriers provide this service for free). -
Hi
I am working in a sharepoint migration project. We have migrated one SharePoint project from moss2007 to sp2013. Issue is when we are clicking on Popularity trend > usage report, it is throwing an error.
Issue: The data was not being processed to EVENT STORE folder which was present under the
Analytics_GUID folder. Also data was not present in the Analytical Store database.
In log viewer I have found the bellow error.
HIGH -
SearchServiceApplicationProxy::GetAnalyticsEventTypeDefinitions--Error occured: System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly
secured fault was received from the other party.
UNEXPECTED - System.ServiceModel.FaultException`1[[System.ServiceModel.ExceptionDetail,
System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]: We're sorry, we weren't able to complete the operation, please try again in a few minutes.
HIGH - Getting Error Message for Exception System.Web.HttpUnhandledException
(0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party.
CRITICAL - A failure was reported when trying to invoke a service application:
EndpointFailure Process Name: w3wp Process ID: 13960 AppDomain Name: /LM/W3SVC/767692721/ROOT-1-130480636828071139 AppDomain ID: 2 Service Application Uri: urn:schemas-microsoft-
UNEXPECTED - Could not retrieve analytics event definitions for
https://XXX System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: We're sorry, we weren't able to complete the operation, please try again in a few minutes.
UNEXPECTED - System.ServiceModel.FaultException`1[[System.ServiceModel.ExceptionDetail,
System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]: We're sorry, we weren't able to complete the operation, please try again in a few minutes.
I have verified few things in server which are mentioned below
Two timer jobs (Microsoft SharePoint Foundation Usage Data Processing, Microsoft SharePoint Foundation Usage Data Import) are running fine.
APPFabric Caching service has been started.
Analytics_GUID folder has been
shared with
WSS_ADMIN_WPG and WSS_WPG and Read/Write access was granted
.usage files are getting created and also the temporary(.tmp) file has been created.
uasage logging database for uasage data being transported. The data is available.
Please provide pointers on what needs to be done.Hi Nabhendu,
According to your description, my understanding is that you could not use popularity trend after you migrated SharePoint 2007 to SharePoint 2013.
In SharePoint 2013, the analytics functionality is a part of the search component. There is an article for troubleshooting SharePoint 2013 Web Analytics, please take a look at:
Troubleshooting SharePoint 2013 Web Analytics
http://blog.fpweb.net/troubleshooting-sharepoint-2013-web-analytics/#.U8NyA_kabp4
I hope this helps.
Thanks,
Wendy
Wendy Li
TechNet Community Support -
Disabling data usage on Elipsis Tablet does not turn of Data Usage
Yesterday purchased 3 tablets for my kids. First thing I did when I got home was add home wifi and disable data usage. Ridicoulous but this does not disable data usage. Tablet used 4gb of data before I realized what was going on, all the while connected to home Wifi, like the data connectio took precedence. This is a major flaw of this tablet. Called Customer Service, waiting for a mgr to call back. Unfortunatly waiting on hold for over 45min without getting to tech support but in the end the only way to turn off data apparently (or at least I found) was to put in Airplane mode. This is not right!
Even support forum states this is the way to enable/disable data. I feel dooped!I'm sorry you waited so long trying to get through to Tech Support dm805. I know being able to disable Mobile Data is important to keep usage under control. As Ann154 mentioned, you are able to turn off Mobile Data in Settings. You can go to Settings> Data Usage> Select Mobile Data (at top right hand side), and it will turn off. You can also go to Settings> More> Mobile Networks> Uncheck Data Enabled.
I hope this helps.
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport -
Why am I being charged data usage during the times my phone is not being used?
I got a notice on my phone that my number has used all of its allowed data usage for the month. I looked at my current usage and seen that I was being charged for data usage during the times that I am not using my phone. I figured it up and it adds up to be more than the amount that you say I am over. Explain please.
Ok, what all should I turn off on my 5s and I should get any additional fees waived. I just got this new phone about a week before Thanksgiving and never got a notice till it was full. I have never went over before. I also have never been told that I could be charged data even if I am not using my phone and I should make these changes to prevent this.
Also, the phone was 2 days late getting to me. So in addition to any additional fees that I may occur from the overage I should get a credit for the delay in my phone being sent. Oh, and it probably would have been longer had I not called to see where it was at, which the guy that helped me put in the order and was to follow up the next day with a phone call to let me know what the status was and never did. -
how to transfer data from macbook pro to an external hard drive, im using (WD 1TB 3.0) ???. I cannot copy anything from my mac to it not a single file.
ok - since you'll be sharing it with a PC - connect it to your windows pc - then format from there - instead of NTFS format - choose exFAT.
or, you can read the link below on how to do it in dos mode.
http://answers.microsoft.com/en-us/windows/forum/windows_7-files/how-can-i-forma t-external-drive-in-exfat-not-in/0f6bf19a-19d6-4470-ae05-53ddf26bb476?msgId=1860 eae3-3488-4eea-8326-f87b89d9851b
once you've formatted it - you can now use it in both your macbook and windows computer. -
How do you know what the data usage was for and why? It shows you date and usage but not the reason.
How can you see what data usage was for on the bill? It only shows the date and usage but not the reason for the usage.
You can not see this info on VZW's site. There are apps for smartphones that will break down the info though, but by site or what was downloaded
Maybe you are looking for
-
How to migrate mail system from one hard drive to another under 10.6.8 in a macpro
how do you migrate mail settings, calendar information, etc from one hard drive to another under 10.6.8 in the same computer? Migration Application does not show this option. It shows from an old computer to another, etc.
-
Curve 8520 browser problems - please help!
I've had my Curve 8520 for three weeks and it was working like a dream. However, yesterday evening, the browser application suddenly stopped working. I know it's not an issue with my wi-fi, as my laptop is still working fine. When I try to load the b
-
So for the last few days I can't download new apps from iTunes i can update old ones but when I try to download new ones it says the terms an agreements have changed and click here to view I click it but I alwYs says unable to load page. And o can't
-
Any Function Module to Read Inspection Plan ?
Hi Does anyone know any Function Module/BAPI to read the Insepction Plan( Or Inspection Plan Charecterstics) for a Meterial? These inspection Palns will be created using Transaction QP01/QP02. Thanks for your help.
-
OCR Software for HP PSC 1350 All-in-one
My mother owns a HP PSC 1350 All-in-one. She has Windows 7 OS. She has had it for a while and never needed to scan and type, but she does now for work. Does anyone know if the HP PSC 1350 All-in-one came with OCR Software on the disk, or if it is