New phone shows high data usage in My Verizon right after purchase - why?

I purchased a new Galaxy S5 yesterday. We looked at "My Verizon" and saw data usage of 470 MB on the summary, but the phone showed 14 MB. I downloaded the data usage details, and they also showed 14 MB. Today her summary shows 1556 MB, but the detailed data spreadsheet cells add up to 162.49 MB. The phone is on wifi only. What gives? My wife has averaged around 200 MB per month for years. Is this some kind of fraud? We got my daughter a new IPhone and go nailed for a $10 data overage within a 24 hours. There were two half-gig downloads, but there is no way to trace what they were, whether some kind of Apple-induced downloads or what. Verizon customer service gave us an extra gig since the store failed to tell us that the data usage was pro-rated. They also failed to tell my wife to set the phone to wifi only until all of the phone's little data-sucking default applications did their updates. I was totally off contract with 5 phones, and just put 4 new little data-sucking piggy phones back on contract for two years for my family. My own phone number 5 will not be with Verizon. Unless they change their loan-shark practices on data charges, this will be my last contract with Verizon. Their customer support folks are great, but I have a low tolerance for a billing system that cannot be audited for accuracy in data charges.

Regarding your second comment, you are dead-on correct. My daughter's last plan was Virgin with unlimited data and 200 minutes of talk. We failed to sit down together and go over the differences. While I was ultimately responsible for explaining the need to turn off cellular coverage at home, I still feel the need to let my Verizon sales rep know to stress this to customers like us who have lived for years with unlimited data plans.
I am taking your advice and pulling the trigger on Republic tomorrow. They have a referral plan that will give both me and my son $19 after the first payment period ends. I appreciate your feedback!

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I am receiving bills from my carrier with very high data usage. I read books from apple store. Do ibooks use gb once purchased?

I am receiving bills from my carrier with very high data usage. I read books from apple store. Do ibooks use gb once purchased?

To reduce data usage, you should put iPad on Aeroplane Mode to stop all background activities when not using iPad.
Message was edited by: Diavonex

My daughter's phone racks up data usage every 12 hours, twice a day, even though she isn't using it. Anybody know why this would be happening or how to track it/stop it?

My daughter's phone racks up data usage every 12 hours, twice a day, even though she isn't using it. Anybody know why this would be happening or how to track it/stop it?

Its all good, TimN8128! Mrhelper is corret with regards to making sure that mobile data is turned off when on WiFi or when not connected to WiFi, if you do not want the phone to access data services to update or refresh app services. These applications can all be configured by going to Settings and reviewing all apps that appear in that area. You can also configure a bit further by going to Settings>Cellular.
NicandroN_VZW
Follow us on twitter @VZWSupport

I have a Iphone4s and just brought a new Iphone 6 when I pluged the the new phone all my data wastransfered exepet for my ring tones all other info photos,music and contacts all downloaded ok but no ring tone how can i get them to come across to the

I have a Iphone4s and just brought a new Iphone 6 when I pluged the the new phone all my data wastransfered exepet for my ring tones all other info photos,music and contacts all downloaded ok but no ring tone how can i get them to come across to the new phone

This covers all the process
Transfer content from an iPhone, iPad, or iPod touch to a new device - Apple Support

Pics from new phone show up as blank in Preview. HELP!

Installed Leopard today, and the pics form my new phone show as blank in a very wide preview. The pic files arent corrupt or anything, they open in photoshop, safari etc... Only other detail i can give is that they usually open rotated. The old phone (Razr) pics open fine, thi is a Krzr.
Thanks~

Are the pics saved as a .jpeg file on your computer??
If not you just have to change the file name to xxx.jpeg and then you should be able to view your pictures...
My phone does that to me every now and again..
Cheers

High data usage with Exchange email

We have encountered the following problem when using Exchange email.
Device used: iPhone 5
Exchange Server 2007 SP3
The exchange mailserver is limiting the size of an email to for example 10 MB
Now the users send an email with multiple high resolution pictures via email exceeding this 10 MB
The email stays in the outbox and retries over and over and over to send the email.
When connected to cellular network the data usage is increasing rapidly and the result is a very large bill.
What can be done to prevent the email from sending over and over again?
The user does not notice any problem as the email stays in the outbox.
Your thoughts are highly appreciated.
Remko

Currently on the phone with Apple. I do believe this is a technical issue.
The user sends out an email and it is not very clear to the user that there are problems sending the email.
I have seen instances were users used up to 3GB of cellurlar data usage because they send just on email that was too large.
Will post if I learn anything from Apple.
Did you know that there is some mechanism on the phone for to prevent sending to much content? Try to select like 20-30 pictures and use the arrow icon to assign the pictures to an application. You will notice that there is not much to select from. Now try to reduce the amount of pictures. More option will become available as you reduce the amount of pictures.
Unfortunately, if you attach anything from the mail app there does not seem to be a check on how much data you send.
Remko

Skype via 3G not showing on data usage?

I live in the US and received a skype call from a buddy in Greece. We're both using our iPhones. I'm on 3G...he is on wi-fi. We had a 5min call, but when I check AT&T data usage, I don't see any data usage that reflects my skype call using 3G. How is that?

From the call receivers point of view, a Skype call to a mobile or landline appears to be just another phone call, and is subject to any local charges you may have to pay to receive calls (you'll probably pay to receive calls if you were outside your home country). A Skype call doesn't require the person called to have Skype installed, or to have a data connection, as the routing of the call is done via the Internet, but ultimately the call is connected the same way as any other call - through the telecoms network.
If you call someone, you'll need the WiFi connection or 3G to make the call, in which case it'll show up as data usage if 3G is used.
You'll probably find that your Greek friend will pay a small charge per minute to Skype (perhaps a few cents of a Euro per minute) to make the call, but it is very cheap, even to international mobiles. Skype in turn may pay a fraction of this charge to AT&T to connect the call for you, and to your iPhone it'll probably look like it's a local call rather than an international one.
Check out the Skype pages for more info on how this works.
http://www.skype.com/intl/en/features/allfeatures/call-phones-and-mobiles/

Lights Blinking - Bottom 4 Buttons on Phone / Skype Running / Data Usage

A couple times I have noticed the 4 buttons at the bottom of my phone (Menu/Back/Home) start blinking or flashing. Is this the phone trying to tell me something or a glitch of sorts? I know one time I had a text message that I hadn't noticed had come in, the other, I think I had a missed call, but not 100% sure but have noticed it a couple times when a phone call was coming in and then one day, as I moved the phone away from my ear to hang up on a phone call I had been on, they were blinking. No logic or pattern to the occurrences that I've noticed.
And Skype and IM Mobile? I don't use Skype or IM of any kind and understand I cannot uninstall these from my phone like a lot of other applications but it annoys me when it shows it as running as that's just an unnecessary draw on MY battery power. And Tetris? Funny, the only options are a demo version or to purchase it? I mean if I have an app I cannot uninstall, at least give me a decent version to play. And sorry, these kinds of agreements between Verizon and these companies that lock their application on my phone do not entice me to use their app. Its a business practice I don't care for and therefore the last thing I will do is support the business but I rant and digress... So if I'm stuck with this garbage, is there at least any way I can permanently turn off these applications that I cannot uninstall?
And any help in understanding why, if I do not turn on any applications that I have downloaded, that if I have my data on, and sitting on my desk but not touching it, it looks like I access data every hour of every day when I know I'm not even touching the phone? And yes, on the applications I have downloaded, none are set to update automatically and I have the update automatically turned off in the settings on the phone. I can see the few times I use the data, but I'm wondering about all the data usage that shows like .00001kb up to 8 kb.
Any help appreciated!

yes, you are correct, the phone comes with a bunch of apps that you may never use and can not remove them.
I went a few rounds with verzion several times, they basically say its there if you want to use it.
yes, you PAID for a phone you have little control over and they FORCE you to run apps (ever notice that skype runs a service that auto restarts if you kill it?). they say it's a small amout of resources and it's there if you want to use it.
Like you, I don't want to use it and I want it gone but alas Verizon says I must have it and it must run!
- DM6156Quote

Unusual High Data Usage

During the last billing cycle I have been keeping close watch over my data usage when I noticed a 32.99 MB data usage appear. Today I go back to check my account because I see that my data usage has increased by a substantial amount again. I look back through my data usage and now see all of the data from before has 'magically' changed. The 32.99 MB usage has vanished and all new numbers have appeared. Along with one usage that is marked as 402.41 MB! This is an absurd amount of usage! Can someone explain what is going on with my data usage?
Just to cover some bases: I turn off my Mobile Data when I'm not using it. I use my wireless internet for most of my activity. I do not watch movies or play data dependent games on my phone. I check facebook periodically throughout the day, but almost always while I'm connected to the Wi-Fi.
My biggest concern is that the data usage on my 'My Verizon' page is changing. Not changing with new entries, but changing PREVIOUS entries that I've already viewed and talked to customer support about. My data is building up quickly and it's only the fourth day into my billing cycle. I'm already very concerned. I don't want to have to pay extra by the time the month is up.

We want you to have the best data plan to meet your needs meakerism! What plan do you have currently? What make and model device? How many users on your account? Fluctuation in data usage can occur often. Please be assured we bill accurately. My Verizon usage estimates can delay up to 48 hours. Have you brought these concerns to our attention previously?
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

Phone data usage not matching verizon usage

Since having my droid turbo, my data usage in my setting has not been matching my usage on my verizon account and another line on my account is having the same issue, right now my phone says that i have used 0.56GB and verizon says i have used 1.03 which is a pretty big difference, the other line on my account that is having the same issue says he has used 0.69 verizon says he has used 2.421 which is a huge difference, i checked the wifi usage for both phones and it seems that the top the data app under wifi usage seem to be making up the difference between the usage in settings and the usage on verizon. I have also seen people online talking about this similar issue which seems to be caused by the phone using mobile data while connected to wifi. I have been with verizon for over 2 yrs and this is the first phone i have noticed this issue with. I have also attached screen shots from my phone to prove this issue. Any help with this problem would be appreciated.
>> Attachment containing personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

If you want to see the report from VZW on your current data usage then you must sign into the VZW website and access your account. Only the VZW website will allow you to see any kind of information on your data usage. The Jetpack itself does not have any data usage metrics installed on it.
I assume that you already know that the data usage report from VZW is only a summary of your actual usage in terms of various sessions. The most information that will be disclosed to you are these sessions, their timestamps and how much data was consumed during that session. If you want the actual statistics for what was consumed then you must setup and maintain your own data usage monitor.

Unexplained High Data Usage

Hi, I am on day 1 of my monthly plan and at 10am this morning I received a text saying I had used 50% of my data. I then received another text at 11:30 am saying I had used 85%. I am connected to Wi-Fi both at home and at work and was at work between 10 - 11:30 am today. My average usage is less than 50% a month, I also havn't I been using my phone much this morning. Is there a glitch in the system somewhere? thanks

Hello Meg,There are a multitiude of settings in Apple phones that can be disabled to reduce data usage.The very next thing I would do is turn off Mobile Data until you resolve the issue.If you disable background data, go through your usage and you will see where your data is being used.Make sure you are logged out of Facebook.I would ring Apple support on 1300 321 456 and they can walk you through an absolute multitude of settings that can reduce data. When you ring them, you get Level 1 support in Queensland who only provide very basic support. Please ask/insist on being switched through to a Level 2 technician, as these folk really know their stuff. Thanks

Please help, my data usage is increasing and i dont know why?

Hi, Iv had my blackberry for about 3 weeks and all was fine until yesterday.
The data usage continuously increases even though im not connected to the internet or any applications.
The only way i can stop the data usage increasing is if I turn the phone off or turn off all my connections to vodafone and wifi...
I have deleted all the applications on the phone so it cant be them
I have deleted all email accounts as well
is there any way that I can find out what is causing my data usage to increase in this way (It even increases whilst im not even using the phone)
Or is there a customer services number I can call that may be able to help me?
any help would be greatly appreciated
Thank you

If you press and hold the Menu Key, how many applications show open? If there are more then five, select them and press the Menu Key and select Close.
Then test to see if your data usage is better. If you are still having issues after this contact your wireless provider for further support options.
Cheers,

IPhone 4s iOs 6 data usage problems on Verizon

Last night around 6PM I lifted the usage controls on my teenage cousin's iphone 4s. We had never set a data limit for the phone because she only uses it for internet when at home on the wifi network. We only had it on her phone to be able to block unwanted numbers, but the feature also allows customers to set data caps, internet restrictions by age ect.
Prior to last night her usuage was minimal. However, within 6 hrs of the usuage control being lifted suddenly I was notified we'd hit 50% of our 6g data plan. In the morning when I woke up I had a text saying we'd hit 75% of our usage plan. I logged into Verizon and it indicated she had consumed 4.6g.
I spoke with Verizon and the first reprepresenative told me that this was a known iOs 6 issue for iphones and asked me to check if the phone was using the that operating system. She said if it was Verizon would be giving credits to customers because it was a known issue. I hung up, called my aunt and learned that in fact iOs 6 was installed. She also confirmed that the phone settings had not changed. It was still only using wifi. Verizon data usage remained turned off.
I called Verizon back and spoke with a second representative who then told me that it was not an iOs 6 issue, but just an iPhone 5 issue. She said the previous information given to me was incorrect; it was hardware and not operating system based problem. I then reapplied usage controls and went in to set a data limit, for the first time, and discovered that the iPhone's data usage had now reached 5.4g of 6g. I still have 18 days left on my billing cycle and just .6g of data remaining. It seems crazy to me that I should have to set a cap on data usage for a phone using wifi to prevent that phone from maxing out verizon data, but that is what I have done until I can get to the bottom of this
The rep told me to visit Apple for further details. I also googled it and found stories on CNN and TheNextWeb reporting instances where individuals with the iOs 6 on iphone 4s were also experiencing problems, but nothing concrete on how to resolve it.
Can someone please clarify for me what is going on or where I can find a solution to this.
Thank you in advance.

The second rep is a moron. Yes it is a software issue and not just an iphone 5 one.
Something you didn't mention is what carrier software version is on the iphone. Verizon sent out a settings update around Oct 5th because of this issue. I believe you should be on 13.1. it's definitely something.1
I've heard talk if you go Settings-General-About it will OTA load the update but I'm not certain about this. Frankly I would wipe the phone and set it up new. During the restore iTunes should check that the software is up to date and find the carrier updates. Make sure your cousin has all her photos, contacts etc. And warn her that she'll lose her texts. Although I have heard if you google around someone figured out how to erase everything but backups from an iTunes backup file. That was for iOS 5 as I recall but it might still work. So have her do a backup in iTunes, duplicate it and play if you feel techie enough.

Data Usage charges, 5C Verizon FaceTime?

I'm confused since I had thought that FaceTime didn't use data that I would be charged for. But I see that setting has enable cellular data for FaceTime.
Back in March I made a lengthy call to a friend in another state & after awhile switched to FaceTime. I am on Verizon w the More plan w 250 MB data allowance.
I got notice of my bill & it shows a huge overage in data. So I am truing to figure out why. I remembered that lengthy call & my phone shows it as 2 hrs 29 min (442 MB). I guess that must have been the reason, but I was unaware that would use data. Mo before data was 121.19, months before that 80.52, 67.84, 59.04, 107.73
Most of the call was inside where it should have been using my wife. But I also decided to walk outside to show my friend around where I live (we both used to live in CA & now have moved to different states). My wifi doesn't extend much outside--not even to my car & I went out to the front of our long driveway which was definitely out of range of my wifi.
But then after walking around the area & went back inside & most of the call took place inside in range of wifi. So, would it have switched to cellular data when I got out of wifi range & then stayed using cellular data even after I was back inside?
In my usage, I see a call showing 5 min at that time. Wondering if that was before I switched to FaceTime?
Also, after awhile, I decided we didn't need to still be on FaceTime & looked to try to turn it off but didn't see a way to do that.
So I'm really confused how this works?
In addition, I had previously entered the log in info for the wifi at my office. Not too long ago, I noticed that it wasn't connected to the wifi there, so wondering if it lost the log in when I updated iOS? Or why it would forget a previous wifi log in that I should be using all the time?
Also, I do have my iPhone set up w my iPad mini as a mobile hot spot but it is turned off. It sees that when looking for a network, but am I correct in assuming that it since it is turned to off, it won't use it until I turn the function on?

CBearsDada wrote:
I have the following "Usage Type/Event Description" on my detailed Data Usage Charges screen:
PAYGO $1.99MB 3G HNDST356
I understand that this is the $1.99/mb usage rate, but is there anyway I can found what this was (mobile web, etc). I'm trying to get a handle on my daughter's charges and this keeps popping up every month. Does Verizon charge her line whenever someone sends her a text with data attached?
Thank you for your inquiry. Adding to what was stated, the message from above about PAYGO $1.99MB 3G HNDST356 sounds like its referring to the Backup Assistant. As long as that line is registered on My Verizon, a limited one credit of $1.99 should be reflected on the billing statement once per billing cycle. Please review your billing statement carefully to see if the credit is present. Also, data usage is not based on whether or not a phone was touched within the last couple of days. Its based upon if any data usage was incurred from the beginning of a bill cycle that goes until the end of the bill cycle. In other words, you can use data 3 days after a bill cycle started and then not use any data at all for 2 days afterward. The two days of not using data does not eliminate the 3 days that data was used. Data attachments are not used in text messaging but in picture messaging or email. For example, you can send a picture and attach another picture to that same message for it to go to someone. As long as you have a unlimited texting/picture messaging package on that line, it should not be billed for that message with the attachment.

I switched phone with my brother and i could sucessfully restore everything to the new phone except my imessages. how can i restore them? and why this phone doesnt let my use my number, just my apple id for immesage/facetime? please somebody help me!!

after restoring all my stuff to the new phone, i wanted to see my messages but i discovered that all my imessages are missing. i checked in settings and i dont know why but the new phone doesnt let me use my phone number for imessage or facetime, instead it's using just my apple id. any idea how can i switch to the phone number again? in my old phone i used both my number and email for imessages, so i think maybe thats why i cant see my immessages now. please somenone help me!! thank you so much

Hi Katrina - I hear what you are saying about the problems. I've been using a BB Pearl here in Canada since January and I had the same problems with PocketMac from the start. iCal dates getting strangely duplicated after syncing and contacts in AddressBook groups getting listed twice on the BB. The only solution I used was to have the Mac always override the BB when syncing. NOt perfect but for me it was the simplest way to ensure the consistency of the data and my own sanity.
If anyone has a better solution that actually allows a clean sync I'd love to hear it.

New phone shows high data usage in My Verizon right after purchase - why?

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