Dead iMac returns policy

Apple support tells me that my dead £2800.00 iMac cannot be returned as it is more than 14 days since delivery, I have owned it for 27 days and used it for 6, to compound the joy have also been informed me that to return it for repair I have to put it back in the original packaging and to expect to wait at least 14 working days to get it fixed.
I have not got the original packaging so have to take it to a apple repair shop and just hope that eventually it will get fixed. I run the risk of forever being stuck with a unreliable piece of kit, which I feel is utterly unacceptable,the correct response from apple should have been to get a new one swapped over and apologies for not checking the original machine before sending it out.
I am left with the impression than now that apple have my money they would prefer me to just go away , Is this attitude of indifference in the customer support department something that others have met with and how do I highlight this unreasonable policy regarding returns.
many thanks

aluncrockford wrote:
I am left with the impression than now that apple have my money they would prefer me to just go away , Is this attitude of indifference in the customer support department something that others have met with and how do I highlight this unreasonable policy regarding returns.
many thanks
You’ve spent a goodly amount of money and you are disappointed which is to be expected but you are reading too much into what you were told and letting emotion cloud the issue. Apple’s isn’t indifferent but it does have a (liberal) returns policy which has expired. Many technology companies don’t even offer 14 days. Your computer is still under warranty and will be repaired - Apple doesn’t get high marks for customer satisfaction by hoping its customers will go away. There’s no guarantee that Kappy’s advice will work but returning to the store you bought it from and talking to the manager about your disappointment in a non confrontational manner can work. Apple does want you to return to purchase a new computer and/or other Apple products in the future and Apple store tend to be run with long term relationships in mind.

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Target's return policy. Does anyone know about it?

Well I'm planning on returning my iPT to the Apple Store next week bc of multiple stuck pixels. When they replace it I'm thinking of not opening the box and returning it to get a full refund and maybe getting it from Target bc talking to a "Genious" 4 times is QUITE annoying. Does anyone know how Target's return policy is? If I get a faulty screen with dead/stuck pixels for example. Do I just go back to Target and return it and grab a new one?
Thanks!

Here is their policy.
http://www.target.com/b/ref=brbx1/602-7382719-0427818?ie=UTF8&node=13685491
I don't know how they handle bad pixels but if you showed them the iPod and said it wasn't what you expected or feel its bad. I'm sure they will take it back.

Lenovo PSU concerns and Return Policy Clarification

I recently bought an Erazer x315 with an A8 Processor, r9 255 graphics card (arriving today). However, I recently did research on power supplies and discovered it only has a 280W power supply and according to online sources, the recommended is 400W+ for this graphics card (not to mention the rest of the components). If I want to upgrade the power supply it'll be another 50-70 dollars and I don't know if I'd be voiding the warranty by opening the tower. I'd like to return it but the 15% fee is very heavy (60 dollars or so). However, I've also read that if the package is unopened I may be able to return it without the restocking fee? Is there at least a discount in the fee for unopened merchandise? Can anyone confirm this? Is there any way Lenovo would be willing to replace this power supply with a better one? This is my first Lenovo and I am pretty disappointed that they would put in an insufficient crucial component that could potentially damage the entire system. I will be doing 3d modeling as well as playing games on this so I know the graphics card will be taxed. Thank you for your help.

Dolve wrote:
I don't know if this is the right thread but here it goes.
When I started my new Lenovo W530 for the first time today, I noticed a dead pixel in the middle of the screen. This really bugs me and I am wondering if I have a right of withdrawal or similar to fix this? Does anybody know?
I am unable to reach Lenovo by their chat service, but someone here might have a similar experience?
Best,
Dolve
You can always return the machine. Lenovo has a 21 day return policy. See http://shop.lenovo.com/ISS_Static/ww/ag/merchandising/us/popups/returnpolicy.html
You're going to need to come up with more defects than a single pixel if you want to avoid a restocking fee. I think you need 4-5 pixels to use that.

Potential MBP Pro Buyer Warranty/Return Policy Concerns

Hi folks,
I'm a long-term Windows user seriously considering moving to the MacBook Pro. I have followed the forums here for two months to gather info regarding problems and resolutions. I understand that the forums will naturally gather input from people with problems more often than satisfied customers, but following the discussions has left me a few concerns I thought you might could help me with. Most of the problems posted have had some response/resolution from Apple, which is encouraging. Some, however, seem to have had problems that were addressed by a " that's within specs" response, most concering (to me) of which are (1) heat generation; (2) uneven LCD display; and (3) limited wifi distance reception.
The return policy states that in order to return for refund you have to do so within 14 days AND that any "customized" product "may not be returned for refund or exchange under any circumstances" except Dead on Arrival. First, does this mean if I, for example, order a different size hard drive than standard that my MBP is not eligible for refund? Also, if I take a "stock" machine and I have a problem with, say, the wifi reception and Apple takes it in for repair and it's returned "within specs" after 14 days and I still hate it, is it no longer eligible for refund?
I'm impressed with what I've read about MBP, but I'm also concerned about dropping $3,700 (as I've spec'd mine with the software and accessories I need) and then having no recourse if my wifi won't pick up more than 10 feet from the wireless router, as some have experienced.
Any help appreciated, sorry for the length of the post.
Toshiba Satellite M35 Windows XP Pro

Most of the
problems posted have had some response/resolution
from Apple, which is encouraging. Some, however,
seem to have had problems that were addressed by a "
that's within specs" response, most concering (to me)
of which are (1) heat generation; (2) uneven LCD
display; and (3) limited wifi distance reception.
Heat Generation: People have over dramatized this problem. People are still trying to stop/reverse the movement from a Portable back to a "laptop". The bottom line is that the faster these things get, the more heat they will generate. I just used my fiance's Powerbook (one generation right behind our MacBook Pros) and for what I was doing the Powerbook remained cold and my MBP got hot. The difference... my MBP got the task done 4x faster.
There are a few people with abnormal heating concerns, but I doubt that any person really brought their computer in complaining about the heat... they seem to just whine here about it and then emphasize that they paid so much money for the device.
Uneven LCD Display: I'm assuming you mean the backlight. My display and many other peoples' work great. There are maybe 1 or 2 display settings where I would consider the display "uneven" but it's when I have the computer at 1 or 2 bars of darkness. At high to full brightness my computer has no dark spots. Any applecare rep should take care of any display lighting problems.
Limited Wifi reception: Now this one is a problem. I really wouldn't call it limited, I would call it unreliable. My WiFi is HORRENDOUS using WEP, but since changing all of my WEP connections to WPA or some other form of security my MBP has provided excellent wireless coverage.
The return policy states that in order to return for
refund you have to do so within 14 days AND that any
"customized" product "may not be returned for refund
or exchange under any circumstances" except Dead on
Arrival.
14 day return policy, 10% restock fee on opened (non defective) merchandise. Defective merchandise will have a 100% return.

Nano Return Policy

What is the return policy on a new iPod Nano if I were to buy one off the Apple Website, if I were to get an engraving?

No return or exchange unless the iPod is dead when you receive it.
(48863)

How to get data from hard drive in dead iMac?

I have an old slot-loading iMac (350Mhz G3 blueberry) that just died, probably a dead power supply or something. Won't turn on at all. I don't care about restoring it, I just want to take the hard drive out and grab data from it. I've found instructions for removing the HD ... but any tips on the best/cheapest way to hook it up to get data from it? It's EIDE I believe from what I've read so far. Thanks for any help.

Hey Richard.....Thanks for the reply to my question about my wife's dead iMac.....
Her iMac had been acting up lately, mostly to do with her Outlook Express freezing up in OS9. I dunno if OS9 was freezing or if the application was failing. Regardless, I would have to quit OS9, restart Outlook which at the same time restarted OS9. All would be fine for a while, a day or two and then the scene would repeat itself. But I think that issue is separate from the iMac being "dead". Often we have power outages in the area, more than we should. I had the iMac plugged into a battery backup, some APS product I think it is. I believe it is only good for less than an hour as we have other devices drawing on it too. Most of our power outages are of short duration, just enough to be aggravating, sometimes having to reset clocks, etc...And a couple times, I would have to reset the time and date on the iMac so this told me that the PRAM battery was below minimum voltage. But the iMac would ALWAYS restart, even with the low battery. But the most recent outage, about one hour duration, did in the iMac, somehow or other. I do believe the battery backup basically fully discharged. So I removed the battery, could not find a new battery locally so I drove to the big city and paid the local Apple service dealer a visit. I got ripped big time price wise, embarrassed to say. So I get home, put the battery in the holder, depressed the CMU reset, the powerbutton illuminated as did a green LED by the memory modules for less than three seconds and then quit. I also heard the HD trying to spin up and a high voltage THUMP which I assume is the CRT trying to ignite. If I unplugged the iMac, removed the battery, plug in the power again and hit the power button, the iMac would repeat the same short on period and then quit. So it did not seem to make any difference if there was a battery in place. I read somewhere to pull the battery, pull the AC cord, hold down the power button to dump any current (?) and let the unit sit for 24hrs. After that length of time, I was supposed to replace the battery, depress the CMU reset, wait ten seconds and then feed it AC. Well, when I pressed the power button, I heard life for maybe five seconds, maybe a second longer, then a beep and then it shut down. I pulled the AC cord, pulled the battery, re-inserted the battery, depressed the CMU reset, waited a few seconds, plugged in the AC cord, depressed the power button and I am back at the under three seconds of "power-up" and then nothing, dead, no beep, nothing. I think maybe it is a waste of time trying to mess with this unit, looking for a newer iMac on eBay, the snowball series with the 17" LCD, might be time better spent. Hate throwing stuff away, that's why I am up to my ears in junk, maybe u know that scenario. The wife likes my 19" ACER LCD screen, hooked up to this old dual 800mhz, though she dislikes the noise and the tower. But we both agree the large LCD screen is much easier on our aging eyes than the old iMac CRT. Anyway, I appreciate your help, always GREAT to correspond with an Apple fan.....John Bauer

Best Buy Return Policy for Cell Phones

I bought an LG G Flex on 1 July. I rooted it when I got home. A couple of days later, I found out that I would have to unroot it in order to get the KitKat update, so I returned it to stock condition and tried to get the update. It booted into Jellybean fine, I made sure that the recovery was back to stock, and I made sure that the SU binaries were not present.
I ran the update for KitKat, and my phone ended up shutting off and not turning back on. I had a full battery at the time. I'm not entirely sure what happened during the update process, but it looks like a partition got corrupted. I couldn't tell, because I couldn't turn the phone on. I figured I'd exchange the phone for a new one. I checked online to see if any of the Best Buy stores in my area had any G Flexes left in stock, and they didn't. I had to drive about an hour and a half away to Schaumburg, IL to try to do the exchange. While they were going through the process of trying to fix the phone before exchanging it, I told them that I could have fixed it if I could get it to boot into Download mode or recovery. They then asked me if I had rooted my phone. I told them that I had, but I returned it to stock in order to take the KitKat update. They refused to do the exchange, so I had to drive to the Best Buy in Arlington Heights, IL. At this store, a "multi-channel sales supervisor" named April {removed per forum guidelines} told me that they wouldn't be able to process the exchange because they couldn't turn the phone on. She directed me to call 888-BEST-BUY, which I did. The customer service representative looked at my account and told me that she had no idea why I was told I couldn't exchange my phone. By this time the Arlington Heights Best Buy had closed. I had to drive back out there the next day to get the issue resovled. It took me an hour and a half to get there. I was able to do the exchange at that time, and I saw April at the customer service counter and told her that the CSR I spoke with over the phone had no idea why I was told I couldn't do the exchange. She then told me that she had received an email from the Schaumburg store that I had rooted my phone and to not do the exchange. She then kicked me out of the store.
Firstly, the return policy says this regarding mobile device returns:
If you decide to return a phone or device with a plan, you are responsible for canceling your service contract with the carrier, and for all carrier charges.
There are two ways to return your phone or device and cancel your service:
• Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
• Call Best Buy Mobile at 1-877-702-2211 (6 a.m. to midnight, CT) for instructions on how to return the device by mail. Let the phone associate know that you want to cancel your service.
There is nothing there about rooted or jailbroken devices. If Best Buy wants to exclude those devices, all it takes is adding one sentence: "Mobile devices with custom or altered firmware are not eligible for return or exchange under this Policy." Because there is nothing in the stated return policy against returning such a device, the Schaumburg store should have accepted the return. At the very least, they should not have notified other stores, seeing as I wasn't trying to get anyone to violate the return policy.
Secondly, I don't appreciate being lied to, and I feel that April lied to me. She was also incredibly rude to me when I asked about why she had directed me to call customer service. If she had told me that Schaumburg had told her that my phone was rooted, I could have dealt with the Schaumburg store and spoken with their manager. Asking me to leave the store for trying to figure out what the hell was going on (and after she had found out that I had already gotten my phone exchanged) was even more rude. I was not looking for a fight. I just wanted answers, and perhaps a little consideration for the fact that I had to waste four hours of my life dealing with this when it should have been dealt with the previous day.
These experiences, along with an ongoing problem with an online order that is not relevant to this topic and which I have explained in a thread that was about a similar problem, are making it incredibly unlikely that I will ever shop at Best Buy again. Not even for things that I have an urgent need for, like replaement charging cables when mine crap out. I can wait two days for Amazon to ship them to me. I am also more likely to tell my friends and family to avoid shopping at Best Buy because of these experiences.
The employees of the Best Buy stores in Schaumburg and Arlington Heights certainly seem like they actually want this:
into this:
{removed per forum guidelines}

Hello again Sloppy_Carlton,
I’m glad to see you are utilizing the forums to reach out to us about multiple experiences, although I am sorry to see that neither of the experiences you posted about left you feeling delighted.
Per our Return & Exchange Promise, we may return or exchange almost everything; however, devices that are damaged would be excluded. It seems the unauthorized modification (rooting and unrooting the phone) may have been the cause of the phone not turning on when attempting to update your operating system to KitKat. We would not be able to accept this device for an exchange or return as it would be considered damage from the unauthorized modification.
That being said, I’m glad to hear you seem to have been provided a one-time solution to this experience. We truly value your insight and the time you have taken to share these insights with us. If you should need any further assistance, please feel welcome to reach out to us.
Thank you for posting on the forum!
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Return policy in case of traveling

Hi,
I have bought my new apple in the USA - last week, and I just found out that it has only 4Gig of RAM, and I wanted 8Gig. The issue is that I wont be back in the states before january.
Do you know if there is a derogation to the 14 days return policy in such a case?
Thanks for the tips!

Telephone AppleCare

I wish to remove my hard drive from a dead iMac, and have it place into an external case. Any good sources for the person to do the work?

I have a dead iMac (mother board), intel duo.I wish to remove the hard drive and made into an external hard drive (hopefully being able to read the contents). Any recommendations as to whom I should go to to do the work?

AASP Locator

I had a 'dead' iMac repaired and it needed a new HDD & graphics card, the repairer installed OSX 10.6.8 and i now need to install other software but I am being asked for 'User' password so I may do this, I've no idea what this will be. Help please.

I had a 'dead' iMac repaired and it needed a new HDD and graphics card, the repairer installed OSX 10.6.8 and i now need to install other software but I am being asked for 'User' password so I may do this, I have no idea what this will be. can anybody help please?
<Personal Information Edited by Host>

On looking at the secure.log on the iMac with OSX10.6.8, I see these entries at each attempt to scp into the iMac:
Dec 29 11:06:20 molika sshd[7248]: in pam_sm_authenticate(): Failed to determine Kerberos principal name.
Dec 29 11:06:26 molika sshd[7246]: Accepted keyboard-interactive/pam for prowat from 137.110.243.132 port 35571 ssh2
Dec 29 11:06:26 molika com.apple.SecurityServer[26]: Session 0x236a14 created
Dec 29 11:06:26 molika com.apple.SecurityServer[26]: Session 0x236a14 attributes 0x20
Dec 29 11:06:27 molika com.apple.SecurityServer[26]: Session 0x236a14 dead
Dec 29 11:06:27 molika com.apple.SecurityServer[26]: Killing auth hosts
Dec 29 11:06:27 molika com.apple.SecurityServer[26]: Session 0x236a14 destroyed
I don't know what to make of this.
Peter R

Using a hair-dryer to resurrect a dead iMac CTR!

I visit this forum often enough to see how many people are finding it hard to get their old (but perfectly usable) iMac CTR to work again.
Well, after putting in a new battery, my good old iMac G3 400 SE slot loader was still not booting. I knew everything worked. I turned it off for a day, and then it wouldn't boot up again. All I got was a green flicker as I tried to power on.
Well, low and behold, I used a hair-dryer to warm up the inside of the system, and it booted up fine!
Hopefully this might work for some others with presumable dead iMac G3s. But the question is why??? If I put the system to sleep I get the same "playing dead" iMac and have to wake it up again with the hair dryer. Any thoughts?

Thanks for your input. Yes I did check a number of things, including all connectors fitting ok, but maybe I missed something. I did try swapping out even the logic boards and hard drives, to no avail. My guess it is something with the monitor itself, since the other components work fine, and only when the monitor is heated enough will it start.
I have no problems with the computer otherwise, but I hate to waste electricity - it just can't sleep or it will play dead. Thanks again.
I hope this might help others who might have the same problem thinking it is something wrong with the computer, when it is really the monitor. Go get those hair dryers revved!

Use dead iMac Display as monitor?

I have a dead iMac (mobo fried) and was wondering if there is any way I can extract the display panel, and use either a bought or DIY/hacked adapter to use it as a standard monitor.

K Shaffer wrote:
This topic has been well-played here; the replies
given to several inquiries have been researched.
I'm not an expert, only having owned, repaired &
donated to charities, some 140 Macintoshes.
And I've not been heavily into dissecting my four
iMac G4 computers with 17" LCD displays. But
I do know the computer with a failed logicboard
will not support the display; the graphics or video
processor is integrated, and the panel has only
a few of the necessary support circuits with it
above the chrome arm in the panel's case.
There are a few ways of integrating a different
fully self-contained display into the dead iMac
case and perhaps use the existing LCD or an
other LCD and put additional circuitry into the
base of the iMac G4 instead of the dead LB.
And the earlier reply was essentially spot-on.
Other discussions on this topic are most likely
to be found in the proper forum for iMac G4,
Apple - Support - Discussions - iMac G4 flat panel:
http://discussions.apple.com/category.jspa?categoryID=137
Later G5 & Intel-based iMac cases could be
used, empty, to support an entire complete
display of similar size; and the circuits likely
would fit if the case had room enough, empty.
An apology would be in order, if you came in
to a retail establishment and talked to a tech
with a determined to fail attitude like that.
Good luck & happy computing!
{edited to add correct iMac G4 forum link}
My attitude was like that because i know what I am talking about. I now it is not a display. That is what bugged me. he talked to me like I had no idea what I am talking about. he also did not provide an answer like you that was well thought out and seemingly well researched, he said "I guess." I will, and have accepted, that this is not really possible. It was not his answer, it was his attitude towards the question. and just a BTW, I am talking about the intel imac. The white one, not the g4.

Semi Dead iMac

I just inherited a semi dead iMac. When booted it displays the OS 9 icon and never goes any further. The previous owner says he was running 10.3.X
I ran Disk Warrior. It completed and the system was rebooted. The drive spun up but the screen remained black. The white LED lit up. I rebooted and held the mouse down to eject the DW disk. The drawer wouldn't open but I was able to manually eject the disk.
I rebooted and attempted to reset the PRAM. I only got one chime. I powered down and unplugged the power cord for one minute. Plugged power in and attempted to reset PRAM with no luck.
I reset the PMU and powered up. The drive spun up, the screen stayed black and the white LED remained dark.
Anyone got any ideas?
TIA,
Mike
G4 400, iBook, G5 iMac, Pismo PB, 1G iPod Mac OS X (10.3.9) F87, Crappy Toshiba Laptop, Trek Y66, Ludwig Vistalites, Birth. Drums. Death.
G4 400, iBook, G5 iMac, Pismo PB, 1G iPod Mac OS X (10.3.9) F87, Crappy Toshiba Laptop, Trek Y66, Ludwig Vistalites, Birth. Drums. Death.

If you have the disks, I'd try installing a fresh copy of OS X. Or running Apple Hardware Test.
Have you tried booting in verbose mode (cmd-v). You might get more a more specific error that way.

Verizon return policy

Apparently for Verizon, policy trumps customer satisfaction. I just found out the hard way that Verizon's retail policy is if you fail to return an item in 2 weeks, you're out of luck. I bought an $18 case at a store pretty far from me because I happened to be shopping in the vicinity. Tried to return it to a more local Verizon store and was told I had to return it to the store I bought it from. But I didn't get there in time. I pay for 7 freakin' devices each month and they stiff me for $18!! Next time contract renewal comes up I'll definitely be shopping around. Make no mistake.
>>Edited to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

My husband and I are also having a major hassle with the Verizon return policy. My husband is an over-the-road truck driver who only gets home about every three weeks. The last time he was home, we went to the Verizon store and got him a Samsung Galaxy S5 phone. We also bought a LifeProof Fre case for the phone which cost $96.06. A few days after the purchases, my husband hit the road with the phone and case. The phone seems to be fine, but the case is a real dud. The case has to be registered in order to take advantage of the Total Water Protection Plan and even after three days of trying (and yeah, I'm a techie gal!) I was never able to complete the registration (a draconian process that requires, among other things, an upload of the receipt and a screenshot off the phone). To top it off, the "Off" button on the side of the case doesn't work well (you have to push it numerous times and hold your mouth just right) and the fingerprint-recognition function is so erratic with the case on the phone that my husband finally just turned it off. It didn't take long to figure out that we wanted to return the crummy LifeProof case and get a refund. Unfortunately, my husband has the case with him on the road and I have the box and the junk that came in it at home in North Carolina. My husband went to a Verizon store in Fargo, North Dakota last night and tried to return the case, but they wouldn't take it without the box. I even offered to mail the box to the store, but they wouldn't accept that as a solution. As I'm writing this, my husband is running around in Fargo this morning trying to find a place to ship the case home to me so I can reunite it with the box and return it to the store where we bought it. We only have a measly 14 days from the date of purchase (which was over a week ago) or we will be stuck holding the bag on an expensive case that isn't worth a toot. My husband is worried about bashing around the country without a case on his phone, so he's planning to go to Target to buy one he can use after he ships the LifeProof case back to me. Unlike Verizon, Target has great customer service, a great return policy that works for real people who lead busy and complicated lives, and any Target store will take back merchandise purchased at any other Target store. While we're pretty much stuck with data and phone plans from Verizon because they have the best coverage in far-flung parts of the nation, we have agreed that we'll never again purchase any retail items like phone accessories from Verizon. I spent hours on the phone with Verizon yesterday trying to get an extension on the time they'll give us to return the LifeProof case, but even after going up the food chain and talking to three different customer service employees, the answer was always,"No, we have a strict policy about returns and we won't do anything to help you." We've come to believe that all Verizon cares about is rigidly enforcing their ridiculous policies (hey, they make more money if their customers can't return merchandise!). After this experience, we certainly don't feel like Verizon cares about customer service and satisfaction.

Juat after Christmas I purchased 2 USB wall chargers for my Iphone 5c. 2 weeks later 1 of the wall chargers was dead. Returned it, received new one. Now it has died and so has the 2nd one. (3 wall chargers in 2 months) suggesions ?

Juat after Christmas I purchased 2 USB wall chargers for my Iphone 5c. 2 weeks later 1 of the wall chargers was dead. Returned it, received new one. Now it has died and so has the 2nd one. (3 wall chargers in 2 months) suggesions ?

I suggest you call your power company and ask them to monitor your circuit for spikes. Your other appliances are at risk also. I've been using the same Apple USB adapters for 7 years.

Dead iMac returns policy

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