Potential MBP Pro Buyer Warranty/Return Policy Concerns

Hi folks,
I'm a long-term Windows user seriously considering moving to the MacBook Pro. I have followed the forums here for two months to gather info regarding problems and resolutions. I understand that the forums will naturally gather input from people with problems more often than satisfied customers, but following the discussions has left me a few concerns I thought you might could help me with. Most of the problems posted have had some response/resolution from Apple, which is encouraging. Some, however, seem to have had problems that were addressed by a " that's within specs" response, most concering (to me) of which are (1) heat generation; (2) uneven LCD display; and (3) limited wifi distance reception.
The return policy states that in order to return for refund you have to do so within 14 days AND that any "customized" product "may not be returned for refund or exchange under any circumstances" except Dead on Arrival. First, does this mean if I, for example, order a different size hard drive than standard that my MBP is not eligible for refund? Also, if I take a "stock" machine and I have a problem with, say, the wifi reception and Apple takes it in for repair and it's returned "within specs" after 14 days and I still hate it, is it no longer eligible for refund?
I'm impressed with what I've read about MBP, but I'm also concerned about dropping $3,700 (as I've spec'd mine with the software and accessories I need) and then having no recourse if my wifi won't pick up more than 10 feet from the wireless router, as some have experienced.
Any help appreciated, sorry for the length of the post.
Toshiba Satellite M35 Windows XP Pro

Most of the
problems posted have had some response/resolution
from Apple, which is encouraging. Some, however,
seem to have had problems that were addressed by a "
that's within specs" response, most concering (to me)
of which are (1) heat generation; (2) uneven LCD
display; and (3) limited wifi distance reception.
Heat Generation: People have over dramatized this problem. People are still trying to stop/reverse the movement from a Portable back to a "laptop". The bottom line is that the faster these things get, the more heat they will generate. I just used my fiance's Powerbook (one generation right behind our MacBook Pros) and for what I was doing the Powerbook remained cold and my MBP got hot. The difference... my MBP got the task done 4x faster.
There are a few people with abnormal heating concerns, but I doubt that any person really brought their computer in complaining about the heat... they seem to just whine here about it and then emphasize that they paid so much money for the device.
Uneven LCD Display: I'm assuming you mean the backlight. My display and many other peoples' work great. There are maybe 1 or 2 display settings where I would consider the display "uneven" but it's when I have the computer at 1 or 2 bars of darkness. At high to full brightness my computer has no dark spots. Any applecare rep should take care of any display lighting problems.
Limited Wifi reception: Now this one is a problem. I really wouldn't call it limited, I would call it unreliable. My WiFi is HORRENDOUS using WEP, but since changing all of my WEP connections to WPA or some other form of security my MBP has provided excellent wireless coverage.
The return policy states that in order to return for
refund you have to do so within 14 days AND that any
"customized" product "may not be returned for refund
or exchange under any circumstances" except Dead on
Arrival.
14 day return policy, 10% restock fee on opened (non defective) merchandise. Defective merchandise will have a 100% return.

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Dolve wrote:
I don't know if this is the right thread but here it goes.
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http://support.apple.com/kb/PH13895
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aluncrockford wrote:
I am left with the impression than now that apple have my money they would prefer me to just go away , Is this attitude of indifference in the customer support department something that others have met with and how do I highlight this unreasonable policy regarding returns.
many thanks
You’ve spent a goodly amount of money and you are disappointed which is to be expected but you are reading too much into what you were told and letting emotion cloud the issue. Apple’s isn’t indifferent but it does have a (liberal) returns policy which has expired. Many technology companies don’t even offer 14 days. Your computer is still under warranty and will be repaired - Apple doesn’t get high marks for customer satisfaction by hoping its customers will go away. There’s no guarantee that Kappy’s advice will work but returning to the store you bought it from and talking to the manager about your disappointment in a non confrontational manner can work. Apple does want you to return to purchase a new computer and/or other Apple products in the future and Apple store tend to be run with long term relationships in mind.

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I ran the update for KitKat, and my phone ended up shutting off and not turning back on. I had a full battery at the time. I'm not entirely sure what happened during the update process, but it looks like a partition got corrupted. I couldn't tell, because I couldn't turn the phone on. I figured I'd exchange the phone for a new one. I checked online to see if any of the Best Buy stores in my area had any G Flexes left in stock, and they didn't. I had to drive about an hour and a half away to Schaumburg, IL to try to do the exchange. While they were going through the process of trying to fix the phone before exchanging it, I told them that I could have fixed it if I could get it to boot into Download mode or recovery. They then asked me if I had rooted my phone. I told them that I had, but I returned it to stock in order to take the KitKat update. They refused to do the exchange, so I had to drive to the Best Buy in Arlington Heights, IL. At this store, a "multi-channel sales supervisor" named April {removed per forum guidelines} told me that they wouldn't be able to process the exchange because they couldn't turn the phone on. She directed me to call 888-BEST-BUY, which I did. The customer service representative looked at my account and told me that she had no idea why I was told I couldn't exchange my phone. By this time the Arlington Heights Best Buy had closed. I had to drive back out there the next day to get the issue resovled. It took me an hour and a half to get there. I was able to do the exchange at that time, and I saw April at the customer service counter and told her that the CSR I spoke with over the phone had no idea why I was told I couldn't do the exchange. She then told me that she had received an email from the Schaumburg store that I had rooted my phone and to not do the exchange. She then kicked me out of the store.
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If you decide to return a phone or device with a plan, you are responsible for canceling your service contract with the carrier, and for all carrier charges.
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Secondly, I don't appreciate being lied to, and I feel that April lied to me. She was also incredibly rude to me when I asked about why she had directed me to call customer service. If she had told me that Schaumburg had told her that my phone was rooted, I could have dealt with the Schaumburg store and spoken with their manager. Asking me to leave the store for trying to figure out what the hell was going on (and after she had found out that I had already gotten my phone exchanged) was even more rude. I was not looking for a fight. I just wanted answers, and perhaps a little consideration for the fact that I had to waste four hours of my life dealing with this when it should have been dealt with the previous day.
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The employees of the Best Buy stores in Schaumburg and Arlington Heights certainly seem like they actually want this:
into this:
{removed per forum guidelines}

Hello again Sloppy_Carlton,
I’m glad to see you are utilizing the forums to reach out to us about multiple experiences, although I am sorry to see that neither of the experiences you posted about left you feeling delighted.
Per our Return & Exchange Promise, we may return or exchange almost everything; however, devices that are damaged would be excluded. It seems the unauthorized modification (rooting and unrooting the phone) may have been the cause of the phone not turning on when attempting to update your operating system to KitKat. We would not be able to accept this device for an exchange or return as it would be considered damage from the unauthorized modification.
That being said, I’m glad to hear you seem to have been provided a one-time solution to this experience. We truly value your insight and the time you have taken to share these insights with us. If you should need any further assistance, please feel welcome to reach out to us.
Thank you for posting on the forum!
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Return policy in case of traveling

Hi,
I have bought my new apple in the USA - last week, and I just found out that it has only 4Gig of RAM, and I wanted 8Gig. The issue is that I wont be back in the states before january.
Do you know if there is a derogation to the 14 days return policy in such a case?
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The only area where PC's still win though is video and sound card options
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Analog, even from a iPod, just plain s*cks in comparison.
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>>Edited to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

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Take it to an Apple Store. Take proof of purchase with you.

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Potential MBP Pro Buyer Warranty/Return Policy Concerns

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