Dead Pixel on Macbook Pro 15' Retina

Hey there Apple community,
Recently I purchased a 15' Retina Macbook pro for $2,500 (AU). I have owned this Macbook for approximately 4 months, with no issues what-so-ever.
Until, 2 days ago I was working on a project (I am stuying Graphic Design.) when I zoomed into a black area in photoshop, to discover a little green dot near the centre of my screen. At first, I believed it was a peice of fluff so I cleaned my whole screen. With no success I finally came to the conclusion it was a dead pixel. Over the two days it has became progressively worse.
Unfortunately, when I bought my Macbook I did not purchase Apple Care. So my question to you is, if I take my Macbook into an Apple store will I be able to get it fixed/replaced as it is a manufactuerer fault?
Thanks for your time,
Charles.

As others have stated you have a standard 1 year warranty and do not at this time need Applecare extended warranty to get your Mac fixed for free.
Also you can still buy the Applecare extended warranty. You have the full standard oine year warranty period to do that. IE Buy the Applecare extended warranty.
I suggest you do it sooner then later as it also extends the normal 90 day phone support to the full 3 year period of the standard and extended warranty coverage.

Similar Messages

Dead Pixels on Macbook Pro with Retina

Hi! I have a brand new MacBook Pro with Retina. I just noticed a white pixel on a black background... i.e., dead pixel! What do I do? This is a brand new laptop! Seriously not even 2 months old.
Help!
Liz

Welcome to Apple Support Communities
The MacBook Pro is in warranty, so make a backup of your files with Time Machine and take it to an Apple Store or reseller to get it repaired. You won't have to pay anything

Dead pixels on Macbook Pro Retina Display and keyboard scratches.

Since the purchase of my Macbook Pro with Retina Displey 15" early February 2013 it has gained 5 dead pixels on the screen. If I take it to the Apple Store are they going to tell me it's my own fault and not help?
I also found a scratch on the <H> key on the keyboard, which has removed a little bit of the black coating, allowing the backlight to shine through. Does anyone know of a solution to this, or if apple are able to help? I have already tried writing over it in black sharpie pen, but it doesn't help.

Apple has some system they go by to determine how many dead pixels are 'acceptable' on a display - it's not your fault.
You may be able to get a replacement key from -> https://www.replacementlaptopkeys.com/. Since Apple will probably say it was caused by user damage, you'll have to pony up the $5 for the key.
Clinton

Dead pixel on MacBook Pro?

I'm getting really upset about this. I bought a 13" MacBook Pro w/ Retina about three or four months ago. Now I have dead pixels. The guiness at the Apple Store informed me that one or two dead pixels was within the quality control standards. He then proceeded to let me know that he could replace my screen, but there may or may not be more dead pixels on that screen and eventually they would cut me off because it meets Apple's "standards."
So I guess I actually have a few questions:
Is this a problem with all Mac displays? Or is this specific to the Retina display?
Should I get it fixed now, or wait for more and more pixels to die?
Are there any "at home" remedies? (Other than massaging the screen, because I already tried that)
I know Apple will replace products, but would they let me exchange it for a Pro without Retina if this is a retina specific problem?
This may all sound petty, but this computer was extremely expensive and I'm really not happy about this issue.

1) All displays. Retina display is no different in terms of composition, it simply has a higher pixel density. It is still an LCD display. Perhaps the fact that more pixels are being crammed into the same surface area would raise the probability of a pixel failure. But, it would be safe to say, no.
2) Now. This is an anomoly, not a major issue. There would be no advantage in my opinion to wait. See below for Apple's 'standards' regarding dead pixels.
3) Not applicable / No. Apple's warranty only covers your model. There is no exchange program. They will service your display free of charge within the one year warranty period. During this period, you can opt at any time for an extended warranty (Applecare), which would extend hardware coverage for two subsequent years.
4) Not petty, extremely legitimate. Expensive machine that should work as intended. This is why Apple's warranty coverage is more extensive than any other major CPU manufacturor. You are paying for a top of the line product, and the servicing needs to be commensurate with the price.
<Edited By Host>

Dead pixel on MacBook Pro 15"

Hi, my Macbook Pro 15" has one dead pixel on the top right of the screen. It's a tiny red dot, and it is seen very clear when the screen does dark (like when you run FrontRow). Is it in the warranty condition? Thanks

Probably wasn't a "dead" pixel; it was a stuck pixel. A dead pixel would appear black and is usually not revivable, whereas a stuck pixel can be red, green, or blue, and rubbing the LCD can sometimes bring them back to life.

Stuck/Dead Pixel on Macbook Pro?

I've had my Macbook Pro since July 4, and I just noticed today that there is a weird part of my screen that remains like a transparent white color. It's a very small area around the size of the tip of a sharpie. It looks larger that a single pixel, but its not huge. For example, if the screen is red, that part of the screen is a lighter shade of red. It's the same for all other colors like orange, green, etc. Even when its all white, the little area stands apart. I ran Pixel Check, and I notice the small area for every test except on black (when all pixels are on). What can I do?
Thanks

I had a similar situation, but in my case it was just one little hot pixel it appears that you have more than just one. I’ve called Apple Care and demanded and exchange they hesitated in the beginning and try to convince me that this kind of issues are common. However, an hour later of continuing pressure I have talked with the manager in charge and I’ve got the exchange, the new laptop came in without any issues. My advise to you is to call Apple Care and demand for an exchange and if the “1st layer” will not work with just ask for the manager.
Apple should stand behind their product, good luck to you

Dead pixel on macbook pro screen

i have a dead pixel on my screen what should i do ? and are they going to do with my macbook ???
thank you

Is it brand new? You have 14 day return policy.
Otherwise
I would take it to an Apple Retail Store or an Apple Authorized Service Provider (AASP) for evaluation, or call your nearest Apple Contact Center. Visit the Genius Bar at the Apple Retail Store, make a reservation.

White pixel on Macbook Pro 13" Retina

I have a white pixel on my screen. Do I need to take it in or is there an easier way to fix it?

Called a "stuck" pixel. If there are enough, may be cause for screen replacement under warranty. Stuck-on-black are generally considered more severe than stuck on any other color, especially white, cause they can be confused for a decimal point, etc. Each brand has its own rules as to how many and where are needed to justify replacement.
Urban lore has it that these pixels can be "repaired" by rubbing on them, with care not to crack the glass or to cause more pixels to join the fun. Search around if you want to try something before taking it in.

MacBook Pro w/Retina has moving dead pixel (white)

I recently purchased a MacBook Pro w/Retina and have an annoying issue that comes up from time to time. Once in a while a bright white pixel will appear in the middle of the screen. It stays put while it is there and I can drag screens around and nothing changes but then suddenly it will go away. After awhile it will popup in a new location and the same thing will happen. Any ideas what this might be? Is it an issue with my screen?

Anyone reading in 2013/2014 running Mavericks (and worth a try with earlier OS) and having this issue on an external display, I wrote about the deceptively simple solution here: http://forums.macworld.com/index.php?/topic/153791-dead-pixel-or-something-else/
Basically, in display preferences try moving the menu bar (that small white rectangle on the arrangement screen back and forth...that's it.

Indesign CS 6 on Macbook Pro 2014 Retina pixelated

I use Indesign CS 6 on a brand new Macbook Pro with retina display. I updated Indesign on 8.0.2 but it's really pixelated. In Photoshop and Illustrator everything is really pin sharp. Has anybody an Idea how to fix that problem?

Sorry Steffi, I can not change this for you. It seems there is a technology push on HiDPI that causes all software developers to release updates. As a end user it's hard to get a machine without HiDPI now a days. Hope you still have fun being creative with the software. Have a good day!

Tiny white spot on MacBook Pro With Retina Display Screen

I bought my MacBook Pro with retina display on July 10,2012 It has been working fine but then, I noticed a white spot on the left side of the screen. It's real tiny, proably not even an inch big but I can see it. Other peole have not been able to see it, But I can. I spoke to AppleCare, they said to mail it in to have them look at it since I don't live near an Apple Store. But is it really worth sending my computer in for something that is so small? It is also too late to return my computer.
P.S I think and so does AppleCare, that it is a dead pixel
Should I send it in? Has anyone ever mailed in their computer to Apple before? What is it like? Is it a good or bad experiance? How long does it take for you to get it back?
Thank You!

I think we have the same issue. I bought my Macbook rpo retina last sept 2012. I jsut discovered it recently as I often watch Tv shows on my ipad3. I happened to watch a tv show in my mbpr lately and saw this tiny white flickering dot on the top left corner of my display. I see it only intermittently meaning in some instances you see it sometimes not. It only happens when in full screen using QT player. If I minimize it and back to ful scrn, the dot disappears. After few mins it may or may not show up.
I brought it to apple customer service and they cant duplicate the issue. I told them its random and they should wait for it. They said theyve been watching tv shows in full scrn for 2 days already and it didnt happen. I even showed them video clips - I record the tiny dot flickering using my iPhone - but still they cant reproduce the issue. After I brought it back home, I immediately watch a TV show and see it once again. It dosappears once you minimize it and returning to full scrn mode the flickering disappears.
So I thought Why would it disappear once I minimize it? If its hardware then it should be there all the time! and so I use VLC player instead to check if it would happen as well. for sevral days, I used vlc player to watch all movies/videos and IT DID NOT HAPPEN AT ALL! There is no tiny white dot flickering with VLC! and so I thought maybe this is firmware or driver...and so when the macbook pro has an update recently about 2.0 something...I thought it would resolve the issue but it didnt.
I have inserted a copy of the flickering tiny white dot...

Bootcamp Wx64 will not run various games on steam? Early 2013 Macbook Pro with Retina

Various errors with the video card have popped up, these errors varying game to game... Some games do run (Sim city 4 deluxe) however most games (Dead space 2, Warframe, Oblivion, Just cause 2, Nation Red) Will not run, displaying their various errors generally pertaining to my video card.
Early 2013 Macbook Pro with Retina... Basically speced out everything at max except hard drive (512 instead of 700gb)
2.7GHz quad-core ($2799 model)
Intel Core i7 processor (Turbo Boost up to 3.7GHz) with 6MB shared L3 cache
Configurable to 2.8GHz quad-core Intel Core i7 (Turbo Boost up to 3.8GHz) with 8MB shared L3 cache. (I configured to 2.8 with turbo)
Video Card/Graphics:
Intel HD Graphics 4000
NVIDIA GeForce GT 650M with 1GB of GDDR5 memory and automatic graphics switching
Dual display and video mirroring:
Simultaneously supports full native resolution on the built-in display and up to 2560 by 1600 pixels on up to two external displays, at millions of colors

Various errors with the video card have popped up, these errors varying game to game... Some games do run (Sim city 4 deluxe) however most games (Dead space 2, Warframe, Oblivion, Just cause 2, Nation Red) Will not run, displaying their various errors generally pertaining to my video card.
Early 2013 Macbook Pro with Retina... Basically speced out everything at max except hard drive (512 instead of 700gb)
2.7GHz quad-core ($2799 model)
Intel Core i7 processor (Turbo Boost up to 3.7GHz) with 6MB shared L3 cache
Configurable to 2.8GHz quad-core Intel Core i7 (Turbo Boost up to 3.8GHz) with 8MB shared L3 cache. (I configured to 2.8 with turbo)
Video Card/Graphics:
Intel HD Graphics 4000
NVIDIA GeForce GT 650M with 1GB of GDDR5 memory and automatic graphics switching
Dual display and video mirroring:
Simultaneously supports full native resolution on the built-in display and up to 2560 by 1600 pixels on up to two external displays, at millions of colors

The quality of built-in camera on macbook pro with retina display is far worse than any other mac. Why?

I just got the new macbook pro with retina display like a week ago and I've been noticing that the quality of the built-in camera on it is so bad.
It's even worse than my 2009 iMac or my sister's 2012 13" macbook pro. I don't get why this is a facetime HD built-in camera when i can obviously see that is not even near HD. Or is it just my computer. Do i have to bring it to the apple store??

it's advertised 720p so yes it is the same as all the other MBP. it may just be the resolution of your monitor is stretching the pixels. Don't worry about bringing it to the apple store.

Macbook Pro with retina display software question

I am thinking of replacing my curren Macbook Pro that is 3 years old with the new Macbook pro with retina display; I need to know if Mac Office 2011 will run on this computer as well as iWorks 09.
Thanks------Roger

i would refrain from buying retina mbp for now if you are going to use it for office word, etc.
it still not yet retina adapted i hear. wait until everything is updated for retina. which would take few weeks or months. but, you can also buy retina now, and set the display to non retina quality, and office would work fine, then when you dont use office, you can set it back to retina pixels.

CS6 problems on Macbook Pro with retina display

I just bought a Macbook Pro with retina display and Adobe CS6. After installing CS6, I noticed everything is pixelated. Any popup or lettering or words are pixelated and so are the brushed. I am not just talking about the fonts, but any word in the program. I use the program at school and everything is crisp and clear. Are my settings wrong or is there an update I need?

Its the creative suite w photoshop, illustrator, indesign etc. it's like that on all of them but I'm specifically talking about photoshop.

Dead Pixel on Macbook Pro 15' Retina

Similar Messages

Maybe you are looking for