Defective HTC One and TERRIBLE Service from Verizon

Monday evening my phone stopped charging and started going into car mode whenever I plugged the phone in. It was getting close to closing time so I headed over to a local Verizon store. I was in Boston and away from my awesome independently owned Verizon store so of course I proceeded to wait for 25 minutes for someone to help me. Eventually someone helped me and he was actually quite helpful. He did a soft reset and the phone seemed okay. He told me that if I had the issue again to just call up and they'd ship me a warranty replacement. Two days later the phone began going into dock mode and the screen was flickering between dock mode and whatever I was trying to do. I headed over to the same Verizon store because I was unable to call the warranty center on my defective device. When I got there, after waiting yet again, I dealt with an extremely rude and exceptionally useless employee. I told him that I was there because I was unable to call Verizon on my phone yet after he couldn't go through the warranty process on his ipad because the HTC One is 'too new' he handed me a phone number(which I already had) and said there was nothing more he could do for me. Frustrated I left to call Verizon. Luckily my phone felt like working now and the employee I dealt with insisted I do a hard reset before they send me a warranty replacement even though everyone else had ensured me it'd be an easy process. Eventually I was able to do the reset later that day and the phone was okay for a day, but then the issues reappeared. Last night I called Verizon and they told me that I won't receive my replacement until MONDAY. My phone is on my family's family plan, but I'm honestly considering leaving Verizon personally after this and hopefully I'll be able to sway them as well. We've been Verizon Wireless customers for 10+ years as well as FIOS and business customers for a long time and Verizon's handling of this situation was beyond poor. To make matters worse, now that I'll be waiting four days over the weekend for a replacement, the One seems to be getting worse - this morning it took a three soft resets, one hard reset, and two more soft resets to get it to charge. Good luck with this phone guys.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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HTC One and Verizon Fail

>> Duplicate post removed to comply with Verizon Wireless Terms of Service. See HTC One and Verizon Fail <<
Message was edited by: Verizon Moderator

Every company has different phones and features...vzw has plenty of phones with an fm radio.. It never hurts to do a little research when buying a big ticket item like a $600 cell phone...

I have a Moto G for Verizon Prepaid and my service ended so I bought a $35 card instead of the $50 one and my service went out in 2 days. Help?

I have a Moto G for Verizon Prepaid and my service ended so I bought a $35 card instead of the $50 one and my service went out in 2 days. Help?

You can't use a $35 card on that type of phone.

Exception when connecting to Reporting and Analysis services from Java API

Hello,
I'm trying to connect to Hyperion Reporting and Analysis services from Java API using [Developer's guide|http://www.bidw.in/docs/hs_developer.pdf] .
I get this error:
com.sqribe.rm.ReportMartException: com/hyperion/css/CSSException
     at com.sqribe.rm.SessionImpl.convertError(Unknown Source)
     at com.sqribe.rm.AASessionImpl.open(Unknown Source)
     at com.sqribe.rm.AASessionImpl.internalInit(Unknown Source)
     at com.sqribe.rm.AASessionImpl.<init>(Unknown Source)
     at com.sqribe.rm.SessionFactory.getInstance(Unknown Source)
     ...My code:
String user = "user";
String pwd = "password";
String host = "my.hyperion.server";
int port = 6800;
try {
     Session theSession = SessionFactory.getInstance(user, pwd, host, port);
     Repository theRepository = theSession.getRepository();
} catch (UserValidationException e) {
     e.printStackTrace();
} catch (UnknownReportMartException e) {
     e.printStackTrace();
} catch (ReportMartException e) {
     e.printStackTrace();
}I have tried to look at my services running, and it all looks OK. I've checked user/passowrd/port for GSM. What can be wrong?
I also tried to run samples from \BIPlus\SDK\samples\java, e.g. Login.java:
#> java Login user password my.hyperion.server 6800with this effect
com.sqribe.rm.ReportMartException: SystemExceptionError
        at com.sqribe.rm.SessionImpl.convertError(Unknown Source)
        at com.sqribe.rm.AASessionImpl.open(Unknown Source)
        at com.sqribe.rm.AASessionImpl.internalInit(Unknown Source)
        at com.sqribe.rm.AASessionImpl.<init>(Unknown Source)
        at com.sqribe.rm.SessionFactory.getInstance(Unknown Source)
        at Login.<init>(Login.java:36)
        at Login.main(Login.java:69)I'm sure that I'm connecting to the server because when put wrong passowrd or user as input to Login class I get this:
com.sqribe.rm.ReportMartException: AUTHEN_CSSLoginFailed
        at com.sqribe.rm.SessionImpl.convertError(Unknown Source)
        at com.sqribe.rm.AASessionImpl.open(Unknown Source)
        at com.sqribe.rm.AASessionImpl.internalInit(Unknown Source)
        at com.sqribe.rm.AASessionImpl.<init>(Unknown Source)
        at com.sqribe.rm.SessionFactory.getInstance(Unknown Source)
        at Login.<init>(Login.java:36)
        at Login.main(Login.java:69)so it is there but something is wrong later. Any idea what?
Please help.
regards,
Pawel
Edited by: Paoro on 2010-09-27 02:02

HI,
I am getting the same error while running the Login file, Did any one resolve this issue?
Please share the solution.
Thanks.

If you have a smart phone, can you conect it to the new wrieless ipad's or do you need to order the wireless service from verizon?

If you have a smart phone, can you connect it to the new wireless ipad's or do you need to order the wireless service from Verizon for ipad's or do you need to order the wireless service from verizon?

Kneehightoughguy,
You do not need to purchase service from a carrier unless you want to utilize the iPads connection to a 3G Network on it's own (directly). You may choose to add a Tethering plan onto your existing cell phone plan and to have an iPad connect to the Wifi connection that the Tethered phone would offer.
Always compare your usage and your costs, as your mileage may vary.
Brad

Horrible Customer Service from Verizon and Anytime Assurian Insurance is a SCAM

I am posting this so everyone is aware how horrible the customer service has become at Verizon and the insurance replacement coverage offered. Please read and BEWARE before purchasing this extended coverage as Verizon will NOT work with you!!
We have two phone lines and a tablet with service through Verizon and pad the anytime additional insurance through Verizon which is supposed to cover standard insurance PLUS extend the manufacturer warranty. If the defect is due to manufacturer defect, then the replacement is supposed to be covered without a deductible.
So now, the recap of the horrible experience we have been through .....
My husband has an Iphone 4s that had the power button on the top of the phone fail. The button does not press on/off correctly. He contacted Verizon and they put him through to the diagnostic time to approve or deny the replacement under the extended warranty. He contacted the tech and described the problem. The tech advised him to check all of the water indicators on the phone. The top one for the headset jack is slightly pink and the other indicators are completely white. The tech advised him they could send him a replacement phone and then he would send in his old phone for evaluation and he would know in about 6 weeks if he would be charged a deductible. He then spoke with Kiera (sp??) who advised him to have the phone checked by Apple Genius Bar.
He took the phone to Apple. They advised the phone is in great condition and that if he had purchased the extended Apple Care instead of Verizon's Assurian Insurance they would cover it with no deductible. The stated the reason the phone was not functioning was clearly related to a manufacturer defect and wrote on their assessment paper they gave him that the phone is in great condition. They stated by indicated that water damage is indicated by all three indicators being tripped -- NOT just the top one. The rep then walked outside with my husband and said it's raining so Verizon would now void the warranty part and make him pay a deductible since Verizon is being nit picky.
We then went to the local Verizon store. The rep and the store manager looked at the phone and stated the top is tripped so the insurance department will call it water damage and not honor the manufacturer defect. I stated that it seemed like they were finding a loophole out of the insurance coverage for the extended warranty part and making the customer pay a deductible. The manager then stated "other carriers would screw you the same way." REALLY -- THAT'S THE CUSTOMER SERVICE WE PAY INSURANCE FOR???!!!!!????
So, we called and spoke with a really nice customer service rep (Suzette) who stated unfortunately it was not her department but that she would send a message to have Kiera call us back. That was a week ago and NO CALL BACK FROM KIERA. Again, this is the customer service we pay for???
So, we called today and spoke with another rep and a manager. The manager again stated we could send in the phone and it's 50/50 if they will charge the deductible. She stated Apple should honor even though he is outside Apple Care if it is their defect. I asked isn't that what we pay them for?? She stated they will look at the indicator and call it water because she Googled it --- apparantly Google knows more than the Apple Genius Bar on their own product! I even offered to fax the paperwork from Apple. My husband offered to send them the phone and have them evaluate it before they send out the replacement so he's not taking a risk on paying the deductible. I asked the manager to email me her contact info. She indicated she would ... 2 hours later, no email.
So, my husband that is up for an early upgrade but wants to wait until he's eligible for the Edge program (in which he would pay unsubsidized prices for phones to upgrade early -- and give them more money for phones) is stuck with having to decide to continue to use his prior phone that works or risk having to pay $200 for a deductible because they have stated they will look at the indicator and even if it's unrelated, call it water damage.
We are seriously looking at cancelling our coverage and just going to another carrier. Because in the end, phones and service are similar, so you really pay for the customer service you get. Or in this case, the lack of follow up, loopholes in their program, and lack of customer service. I am thoroughly disgusted that I have paid Verizon for their service for 10+ years and have always paid for insurance without ever having to use it before --- and this is what we get.

It's not really a loop hole.. if the indicator is pink what do you want verizon to do? Google it, a lot of people on all carriers have been charged for returning a phone with just one indicator showing water damage with iphones.. This is what insurance is for, you pay a deducible instead of full retail. I think you are hung up on thinking the apple rep didn't lie to you, it's easy to say whatever you want when you know you won't be held accountable for it. I mean verizon is a service provider, maybe you should buy your phones from manufacturers if you think you get a better deal
Have you tried to reset the phone via itunes? Not likely a software issue, but i've seen stranger things with iphones.

4GLTE HomeFusion Service Disappears after 2 months and no support from Verizon

I am hoping this may gain some attention, or anyone else can share if this has happened to them
On July 5th, after 2 SOLID months of very good speeds and HomeFusion service with 3+ bars on the router, the service disappeared.
YES: The 4G Signal is GONE, only Verizon 3G. I am in the "4G Extended Area" (HomeFusion does not roll back to 3G)
Also notable, I have a Verizon 4G LTE Ipad and it too used to work on 4G and now only 3G
Now, I have been calling Verizon daily since July 5th, and get no answer, is this service GONE? Is it Broken, When will they fix it , will they fix it.
It has gone from "We will have our network people looking at the tower to, well, it's 4G extended service area and it could just go away, sorry"
Am I crazy, or is this a very poor way to service customers and run a business? If I had a service that they installed and approved on their network, shouldn't they maintain the service, or give notice that the service is going away? They are still billing me in advance for next month, 7 days of which I have been ale to use 0 GB of bandwidth.
I call tech support, ask to esculate, they tell me it is esculated, there is no one else to talk to. There is no answer or hope of knowing if the service is coming back or if/when they will do anything and decide to do anything except take my money. Oh, I expect a hassle when I tell them I am not paying for something I don't have.
So question: What should I do next, any suggestions on escalation? Seems Verizon could care less about it's 4G LTE network and customers that they put up on a service, they just don't seem to care.
Thanks!
Dave W

Lol that sux. Some people are so filthy rich or don't know any better and they just pay the bill

TS1389 Hi, I am Natalie Prince and I opened my Itunes account in 2006 when I got my Ipod. I purchased lots of music. Over the years I haved changed computers and phones. I now have an HTC One and I want all the songs from my old account on it.

I think I had an old itunes id. When I go to Itunes on my program list all of my music comes up, there are probably a hundred or two songs. But it never let me burn them to anything other than my Ipod. I changed my password so now when I pull up my account there is no music. Can anyone tell me how to find my old account and then copy that music to my HTC One.?

elkelawdog wrote:
I think I had an old itunes id.
Either you did or did not. Do you not remember?
elkelawdog wrote:
But it never let me burn them to anything other than my Ipod.
Media is not burned to iDevices. Burning an iDevice would destroy it.
Why will iTunes not allow you to sync media to the iDevice? What happens when trying to sync media to an iDevice?
elkelawdog wrote:
I changed my password so now when I pull up my account there is no music.
Changed password to what?
Pull up what account?
What does this have to do with iTunes?
One does not pull up an account to access their media, they simply launch iTunes.
Changing a password has nothing to do with accessing the media on the computer when one launches iTunes.
What is the actual issue that is occurring?
elkelawdog wrote:
Can anyone tell me how to find my old account and then copy that music to my HTC One.?
iTunes has nothing to do with putting media on a non-Apple device.

2nd defective HTC one. Have to get a refurbished one now. Really?

So, I experience the faint ringing with the first htc one...it also had terrible network connection problems. It had worse reception than my 3 year old Droid X. I took it in, they told me to do a factory reset and bring it back within 30 days if it happened again...it did. I got a replacement and this one has terrible built quality. The white middle section is slightly off making it higher than the metal section on the top. This also makes it so the button is flush with the top, making it difficult to push. The metal hangs over the white section on the bottom making a sharp edge. The glass also sits higher than the metal making both the top and the bottom edges sharp. The sound that comes from the headphone jack is also quite different from the first. It's extremely bass heavy and muddy even with "beats" turned off. Turning "Beats Audio" on makes it completely unacceptable.
I've had the replacement for 2 days (it's day 30 since the original). They are now saying I'll have to use insurance for a refurbished replacement. So, I paid full price, have had two defective units and now my only choice is to get a used one. What kind of garbage system is this.

Why did you even except the second phone with all the imperfections you listed. From what it sounds like a used one would probably be in better shape than the two you got, Anything returned after the free return period is replaced with a used phone, which so states in the contract you signed.

The HTC One, It's Coming To Verizon!...

According to VZW @VZWnews on Twitter. The HTC One will be out later this summer.

Can't get anything out of Verizon customer service at the moment. Did an online chat with one rep - he couldn't confirm the phone because it wasn't on the website. Linked him to the article on BGR, and he said he'd check on a release date. "Late August... according to Google."
Seriously? They've "confirmed" and haven't spread the news to the reps who are clearly going to get hit with requests for dates, and the reps turn to Google? That's shameful.

I got my iPhone 6 plus less than a week ago. Now it randomly goes from getting a good cell signal to telling me there is No SIM installed. Did I get a defective phone? I ordered straight from Verizon.

I got my iphone 6 plus less than a week ago. I ordered from Verizon. My phone is now randomly going from having a good cell signal to giving me a message No SIM. I was able to make calls, now when I get this message, I can't connect to cell service, which defeats the point of having a cell phone! The phone is brand new and has not been dropped, damaged, or otherwise mishandled. Did I get a defective phone or what?

Hi! I got in touch with AppleCare last evening finally. They helped me clear the data blockage or whatever. It sounds like this is an issue they are aware of, because they said the phone was not defective. However, it happened again today and it took several times of me doing the resetting of the network and hard staring the phone before the problem cleared. It is just frustrating because it is hard to go without cell service for long periods of time. And no, I have not done anything with the SIM card. I don't know what it is or how it would be accessed on an iPhone! This might be something Verizon wants to take a closer look at with Apple.
Thank you for the follow up. I will let you know if the problem continues.
Angela Haseman
Sent from my iPhone

LACK OF SERVICE FROM VERIZON IN SUPPORT OF MY NO DIAL TONE ON MY LAND PHONE

CUSTOMER SERVICE AND ONLINE SERVICE HAS BEEN AWFUL IN TRYING TO CORRECT MY "NO DIAL TONE" PROBLEM.
CUSTOMER SERVICE KEEPS DISCONNECTING MY CALLS AND ONLINE VERIZON SEEMS TO BE ONLY CONCERNED WITH FIOS. I'VE TRIED ALL THE TROUBLESHOOTING AT HOME AS VERIZON RECOMMENDS. HOW DO I GET A REPAIR MAN TO MY HOUSE?

Hi veryirritated,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

HT1933 battery issues and customer services from apple store

I have been a iphone user since january 2013. i have found some issues with the battery of my iphone 5 and booked appointment several times to report to it. the problem was battery dies unexpectedly, for example it dies when it shows even arround 20% remaining sometimes. every times i have made checked it with genius bar the found no problem using there diagnostic system. On 22 december 2013 again i have done some diagnostic test with apple genius bar and they reformat everything and said problem will be solved. however again on 24 december i had to take my phone to genius bar as they problem was still there and it was died suddenly even there were more than 20% charge remaining. Then i got to the stratford apple store and showed my phone to one of the manager named Harnson. i have showed the dead phone and describe him the situation. he tried to switch it on and found that it shows no battery is low as 2% and need to charge. then he take me to genius bar to diagnostic the phone again. in the genius bar when his colleague has switched it on then it showed 24% charge remaining. then i explain that this device has no reliability. it doesn't show the actual percentage. it was 2% few minutes ago and died and now it is showing 24% without any charging. then he diagnostic it again and found no problem....
he replied to me your phone is perfectly find according to the diagnostic report. so they can not do anything about it. i was so much frustrated about the whole service. the staff at the bar was so muuuuuuchhhhh unfriendly and unhelpful. later he talked to one of his colleague and suggested me to pay 100 pound or something to replace with a new phone..
i felt so bad and i was not expect this sort of service from the world famous apple company.. staffs attitude are genuinely very bad and arrogant.
1. how can i prove that there are some problem with the battery. even they have seen that it turns from 2% to 24% without charging. the device is a fault since i bought it. but as it is not showing in the diagnostic test the refused to take any action about it.
2. bad attitude and arrogant staff made me feel even worst.
please note that this staff are nice with white people and im an asian. is that can be a reason of having bad services from apple?????????????

no they gave me a new 3g 16 gig, i did ask for a 3gs....it is like for like when it comes to replacing....but i think i was pushing my, luck, but im very happy not to have paid the 139 quid, so a happy customer I am, my problem was that i was out of warranty, i did not take out the extra protection warranty ( silly yes, leason learnt... i hope so )
It was the guy who served me who was fantastic, i cannot fault him, he did not have to wave the extra monies, but he said that i seemed genuine, and the fact i did not jail brake my phone or want to, even know he prompted me to as a suggestion , maybe just maybe this all worked in my favour and the result is i have an iphone that works..... Now my issue is with O2 my telco carrier in the UK, as of Nov this year, O2 pay and go customers are in-titled to have there phones unlocked if they have had there phones for more than 12 months. My phone is 15 months old(all with O2) , so an unlock i can get, but because i have a "replacement phone", the imei number is different to what my initial phone was, they are saying i have to wait another 12 months.... I got a SMS message from O2 today that my unlock application was unsuccessful ..... because i have a different IMEI number to which i started with..... just when u think it is easy...WHAM .... so i have to take on O2 now, more phone calls etc...... Any suggestions anyone, has this happened to anyone you know ?
Cheers

Very Poor Customer Service from Verizon

I want to complain about the very very poor service I have received from Verizon. Since I activated my 3.0MB DSL plan in Sept. I have yet to get an upload speed greater the 0.9MB. I have called Customer Service 2 times, each time I was on the phone for 2 hours and at the end of each conversation I was told that a field service agent would be dispatched to the area because there was a problem with the out side line. I have even sent them emails and feedback, nothing. I ran their in service agent and it too showed a download speed of 0.7MB.
Yet I am still being charged 39.99 each month. Its a New Year and I am still waiting.

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
Can you provide the Transceiver Statistics from the Westell? Visit http://192.168.1.1/for me and do the following:
1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.
2: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy/Paste the information on that page.
3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.
If you need a Username and Password, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
admin/Serial Number.
By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Htc One and smartwatch 2

Hello there. My new SW2 will not connect to my HTC One, which is on Android 4.3.
Every time I try to connect and install the software from smart connect I get the message "different certificates of host app and smart connect. Host app cannot start."
What can I do?

Have you installed the SmartWatch 2 app needed https://play.google.com/store/apps/details?id=com.sonymobile.smartconnect.smartwatch2&hl=en - Try that app then try connecting your or pairing your watch to your phone
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

Defective HTC One and TERRIBLE Service from Verizon

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