Defintion of "Like New" Please!

My month old iPhone's battery was dying unusually fast. I got a "like new" replacement phone under the warranty. What does this mean? It kind of worries me. Does this mean it is someone's used, refurbished phone that got sent in because they were having problems as well? Is there a way to get an ACTUAL new phone? Because it’s not like it was malfunctioning because of something I did. Please help!

From where did you get this "like new" replacement? If it was from Apple, then you most likely got a refurbished unit, as is their right to give you. Apple completely reconditions any returned iPhone, so it would indeed be indistinguishable from new stock.
If it's not giving you any problems, as would seem to be the case since you don't mention any, then why worry about it?
Regards.

Similar Messages

  • Please no more Certified Like New phone.

    I've been a customer of Verizon for about 4 years.
    Recently I purchased iPhone 5S at a near by Verizon store and it was having connectivity issues where cell phone reception goes in and out. 
    Made a trip to the store and the clerk took a look and said that it is antenna issue. He just told me that he'll order "new phone" for me. Next day the package arrived and I found out it was a refurbished phone. I was not happy about that but I just wanted to get a phone that's working and I had faith in Verizon I believed if it tells me "certified like new" it's going to be ok.
    Nope.
    This replacement phone #1 had a battery charging issue. Display says it's charging but the % number just keeps going down. I took a trip #3 to the store. The clerk said he is going send yet another "certified like new" phone.
    This replacement phone #2 has connectivity issue again. Another trip #4 to the store. The guy says antenna issue, he is going to order ANOTHER replacement phone. I told the clerk I'm getting skeptical about the Certified Like New phones and I want a brand new phone (which I paid for in a first place). He said there is nothing else he can do except sending me refurbished phone over and over again. He told me to go to Apple Store Genius Bar.
    The replacement phone #3 arrived and this phone has Sleep Button malfunction. It's not assembled right and the button sinks when held in. I have to push really hard to make it work. Before I made the trip #5 to the store, I went to the Apple Store as the Verizon store clerk told me to do.
    At the Apple guy told me the phone I have in my hand was purchased Oct 2014 and is out of warranty. There is nothing they can do unless I pay for the fix.
    I emailed the Verizon store guy saying that this is getting ridiculous and I want a brand new phone. He told me to call the Customer Service center.
    I called the customer service center. It gets even worse. Before discussing about either I get brand new phone or not, she told me that I can't get ANY replacement phone at current state because they haven't got any of the phones that I've returned. She told me to call back with the tracking number of those parcels. 
    I called again later that day and this lady #2 now didn't talk about the tracking number at all but told me that somebody from Verizon has to verify about the button malfunction so I have to go to a store. She also told me that once a clerk verifies that, I can get a brand new phone. She says "I'll put that not in the system".
    Now next day, this is trip #5 to the store. The clerk verified the problem but he says he doesn't see any of the note about me getting brand new phone as the lady #2 told me there would be.  I asked him to call the customer service center together. The lady #3 on the phone told me same thing as lady #1, she opened the "investigation case" about my missing returned phones. The instruction of returning defected phone says I have to return it within 5 days which I did in each phone. But it's not clear that when that "5 day" period starts nor if it's 5 business days or not. And she goes saying, I will be charged $500 if it doesn't turn up. Now I have a tracking numbers and receipt from USPS stating that I did mail those phones within 5 days. But she says as long as it's not arrived, I will be charged the amount.
    A long story short, I paid $195 to get stuck with an old phone with mechanical malfunction with no manufacturer warranty ,and possibly $500 charge. This is way far from fair.

    These forums are dedicated to Residential products and services offered by Verizon.
    For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.
    Thank you.

  • Help please, class starts yesterday, and I need to know if Lr 5.6 64 bit can be reset to "like new" or default. Like it's never been used!

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    I would really appreciate a reply

    Contrary to the statement above, this operation will not return the phone to the state in which you purchased it. It will return it to the state it was in when it left the production line.
    Any software and/or media that was bundled with it in the sales package and installed after the firmware will not be present.
    Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

  • Like-New G4 m5884 - How much $?

    I have a like-new, barely touched G4 m5884. Cosmetically great, original condition.
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  • Need to fatory reset my lab top to like new from out of box

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  • Which OS, Version, Best Setup on like-new 2008 MBP for non-HD archival DV?

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    CyberFinch wrote:
    FCP Version:  Which is most stable given my model?  And which is best for non-HD needs?  What about FCExpress?  I want to explore more possibilities than what's available in iMovie and would appreciate the simpler interface found in FCE and FCPX, especially since I haven't used any Final Cut since FCP 3 but will gladly embrace what's best.  I want to relearn the program and hope to continue using it for other projects.
    Just to note that there is much more commonality between FCP3 and FCP7 and/or FCE than with the early version and FCP X. IMO, learning FCP X is worth the effort, but it will require some effort since it is so different than traditional NLE's. You could "get by" with FCE for many types of projects and you should be able to find a copy on eBay or Amazon  for a few hundred dollars. However, you will not be able to open a FCP project of any version with it.  Also, I don;t think I would agree that  its UI is simple; it's essentially the same as FCP.
    As for partitioning, some people advise against editing from drives that have been partitioned. I use a partition on one machine and I've not had any problems, so I think it is an option.
    As you can see from the replies you've received so far, you have  reasonable choices. Good luck.
    Russ

  • Every once in a while when I open my mail or a page I get nothing but strange lines of symbols.  Many of the symbols are black triangles with question marks in the center.  I completely reset it like new, but problem still exists

    Every once in a while when I open my mail or open a page I get lines of strange symbols like black triangles with question marks in the center.  I have reset the ipad2 to new condition but the problem still exists.

    A reset does not make tthe iPad "like new."
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  • So what exactly does it take to qualify a phone as "Certified Like-New"?

    ...verify the phone turns on and then ship it out?
    I've had a Droid since launch...its been in a case and screen protector since day one and I take pride in keeping it (and all my other electronics) in mint condition. When I installed 2.2 last month, something went wrong and it corrupted my phone. It freezes 2-3 times daily, requiring a battery pull. I've done factory resets, OS reinstalls...nothing fixed it, and Verizon told me I'd need to get it replaced. 
    I already had a poor experience with refurbished verizon replacements with my last phone, taking 3 tries to finally get one that wasn't physically beat up....and that one died literally 2 days before the warranty expired (thank god). I figured maybe the Droid being an expensive smartphone would have some better quality control, but unfortunately I know now thats not the case. First replacement came with a slider that would fall open when turned sideways. Second phone's proximity sensor didn't work. Third phone that I just received is similar to the first, with a loose headphone jack and peeling keys.
    I've had many conversations with reps regarding my options (or lack there of) and their replacement policies. At one point a rep stated Verizon has one of the best replacement policies because they don't ever charge you for a warranty replacement, whereas many other carries do. I agreed that was nice, but also commented that it seemed pretty clear the money they're spending to ship/replace for free was just made up in reduced labor costs. Rather than have an employee evaluate and QA the phones, they make it the responsibility of the customer to have to complain about this issues that would have otherwise been found. There's no upfront customer cost, but instead a lot of time and frustration. He had no comment on that.
    What I want to know is how a phone gets recertified and earns a like new status. Reading these forums, its clear I'm not the first to have this problem. People might say I shouldn't be so critical of the replacements, but its frustrating to keep your phone in great condition, only to have a Verizon update ruin all of that in an instant, followed by repeated replacements that are sub par. I'm not looking for a free upgrade, I just want a phone that is equal to the one I had...and it seems like Verizon's strategy is to just keep sending me phones until one is good enough, or I get sick of trying. My fear, however, is that even if the replacement looks good up front, whats to say it won't die months later when I am out of warranty. Then I'm stuck tacking on another two years onto my contract to get a discounted phone, buying one at full price, or buying one second hand.  Either way, more money out of my pocket that I shouldn't have to spend.

    They basically make it look new (take out scratches, etc)
    It also has to turn on and radio functions are tested to turn on (not connect).
    This includes cell radio, wifi and GPS.
    That is the basis of what gets release. They do not check the sliders past the point of opening and closing. They do not have a basis for release in regards to the "stiffness" of the slider.
    In essence, the phone will look good, but may not be just like new.

  • Thunderbolt to Charge Certified Like NEW? NO I don't think so...

    I dont know what appears to be the problem with the thunderbolt and like new devices. I hate to complain but there is an issue all around with them. I've had 4 CLN thunderbolts and all have had various problems most that have been posted in the forums. My biggest issue is that i asked for a NEW replacement after having so many i get told NO. I'm not a genius but when they certify them and send them out and they still have issues doesn't that seem to be a problem on their end since they hit the Verizon bench to be recertified not RTV to HTC. Which neither seems to take responsibility for any of the issues related to the phones. Honestly my TB was working fine before i was one of the few that got the GB update and pretty much created all kinds of problems beyond that of the "KNOWN" VM issue. I was about to cancel in a dumb move i opted for the Droid Charge, Nifty little phone but 2 major problems that verizon fails to acknowlege. Slow internet especially with flash and the fact that you can not use the web while on a call and no i am not talking sitting at home with wifi. TB is the only 4g device presently that you can surf the web and talk at the same time not attached to WIFI, just one of those minor things that one verizon hides behind that we dont advertise that and almost like its a function they do not support, "IT JUST HAPPENS". My issue now is if you are going to do like for like make sure the "LIKE" matches what the other does besides the camera resolution. I simply asked for a straight out of the box thunderbolt and get the run around. I bought a new phone and never got to enjoy my NEW phone, but was able to finally enjoy it til GB fiasco came out. Any advice would be appreciated and NO MORE EXCUSES...

    I really do not see why users are having so many issues with their devices, I have been doing nothing but enjoying my device except the recent data drop issues but this seems to be because of the 4g conversion here in KC..   I haven't had any replacement devices for my Thunderbolt but I have for other devices and I never had any issues with any of the replacements..
    I feel bad to hear the luck that some of you have been having... This is why I try to help as much as I can..
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  • How can I delete EVERY THING off my Mac and have it like new?

    There are sites that I've viewed and programs I have downloaded that I NEED to delete completely from my computer!! Ie: Friends telling me that a program is free and has no viruses, but it does! Sites forwarded that are supposed sfw, but are not!!
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    Message was edited by: georgebrobinson
    Message was edited by: georgebrobinson

    How can I delete EVERY THING off my Mac and have it like new?
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  • How to make iPad 2 look like new?

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  • I need help restoreing my ipod nano 3rd gen so its like new

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  • Value of Like New TV

    I have a like new Sony KDL-V32XBR1 32" BRAVIA XBR LCD Flat Panel HDTV. What would be a reasonable selling price for me to ask for it?

    Don't expect anywhere near close to retail. TVs are in a slump right now.
    Disclosure: Former BBY employee.

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