Deleting System Call Handlers in Unity 7.x

I am trying to delete a system call handler for a conference room extension we have. When I try and delete it I get an error message "Operation cannot be completed because the object is in use" How can I find out what its linked to so I can remove the link and delete the system call handler.

Bill et al,
For handlers (interview, directory, system, etc) that refuse to go away, follow the same process as above but use this query:
run cuc dbquery unitydirdb select * from vw_handlerreference where objectid in (select objectid from tbl_handler where fn_tolower(displayname) = lower('myhandler'));
Replace myhandler with the actual display name of the handler.
Example:
run cuc dbquery unitydirdb select * from vw_handlerreference where objectid in (select objectid from tbl_handler where fn_tolower(displayname) = lower('Goodbye'));
objectid                             displayname                   referencetype referrerobjectid                     referrerobjecttype
6b2bb401-f362-4010-8c4b-b389e4ac7eb6 Opening Greeting              AfterMessage 3cbc5620-28b9-4757-8e20-138bbb5f8a27 3
6b2bb401-f362-4010-8c4b-b389e4ac7eb6 Operator                      AfterMessage 97ce3eab-4eb4-4627-acbf-627bb98cbd8d 3
6b2bb401-f362-4010-8c4b-b389e4ac7eb6 Primary                       AfterMessage 83b42c0c-38eb-47bd-8e95-a917b55b678d 3
6b2bb401-f362-4010-8c4b-b389e4ac7eb6 Primary                       AfterMessage cd3764df-6ff9-4856-9910-abdc73e7125d 3
6b2bb401-f362-4010-8c4b-b389e4ac7eb6 RobWeimann                    AfterMessage 132b5cfe-e045-42ee-bcd0-2b7d86ce7cbf 3
6b2bb401-f362-4010-8c4b-b389e4ac7eb6 System Call Handler Template AfterMessage 51f8b56a-61ac-4909-9dba-17aa18556571 3
6b2bb401-f362-4010-8c4b-b389e4ac7eb6 System Directory Handler      NoInput       a6dea20d-f5a9-4f76-be60-8aa8994c3037 6
6b2bb401-f362-4010-8c4b-b389e4ac7eb6 System Directory Handler      NoSelection   a6dea20d-f5a9-4f76-be60-8aa8994c3037 6
6b2bb401-f362-4010-8c4b-b389e4ac7eb6 abell                         AfterMessage b55f1562-45e3-4b54-9e55-7a6d4ac081b2 3
6b2bb401-f362-4010-8c4b-b389e4ac7eb6 ebell                         AfterMessage 75c3f060-c5bf-4d24-9ffa-d056362dce47 3
6b2bb401-f362-4010-8c4b-b389e4ac7eb6 manoj3                        AfterMessage 8304ac82-63fa-4e80-9cc1-6b8052d73575 3
6b2bb401-f362-4010-8c4b-b389e4ac7eb6 miyazaki                      AfterMessage 8ce70dbd-9a6b-4ee6-8387-8a1dc4ced323 3
6b2bb401-f362-4010-8c4b-b389e4ac7eb6 operator                      AfterMessage d0906380-687c-448f-a078-d8b8b7bfa3d1 3
6b2bb401-f362-4010-8c4b-b389e4ac7eb6 undeliverablemessagesmailbox AfterMessage 964fd52e-ed65-4992-b9fe-22cc7e39f560 3
99% of the cases I've seen are with users that have a caller input option configured to point to the specific call handler. In that case, you'll see a "TTx" under the referencetype column where x=0-9. Example, TT7 means caller input key 7 is configured to send to the call handler you're trying to remove.
Hope that helps everyone,
Brad

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Go Flames ....errrrrrrrrrrrrrrrrrr maybe not so much
What you are trying to get to is really just the Greetings Administrator
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"Why do the best things always disappear "
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java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

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Alan Hargreaves - http://blogs.sun.com/tpenta
Senior Technical Support Specialist/VOSJEC Engineer
Product Technical Support (APAC)
Sun Microsystems

Deleting System Call Handlers in Unity 7.x

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