Delivering a banner, customer cannot see the result

Question

Hi,
I could not find a topic that answered my question in the
forum so here it goes:
I have several people involved in a project. Each one with a
different PC environment. They are all having problems opening the
first draft of the banner I have produced. We recently upgraded to
CS3 so we have the famous "AC_RunActiveContent.js" included in the
mail. Usually our customers use the HTML file to view the flash, as
they dont always have the "flash player" available outside
Explorer, but nothing works. The HTML file cannot find the
Javascript, the message reads.
There is a great BIG Global Policy where I work so we cannot
upgrade, change or ad anything to our computers without some IT-guy
coming by. This is where I am aming my suspicion. Meaning that each
PC has a different setting, and each setting does not agree with
the new set up of flash publishing. Am I on the right track?
How can this be solved? I think I am looking for what the
problem is first and then a solution. I have worked as a freelance
before I came to this place, also on CS3, and have had no problems
(then it was on Mac, now on PC).
I am asking here to see if there is a simple way of looking
at the browser for a solution. Hope I can find it.
Thanks all
/R

Answer 1

riclinder wrote:
> Hi,
>
> I could not find a topic that answered my question in
the forum so here it
> goes:
>
> I have several people involved in a project. Each one
with a different PC
> environment. They are all having problems opening the
first draft of the banner
> I have produced. We recently upgraded to CS3 so we have
the famous
> "AC_RunActiveContent.js" included in the mail. Usually
our customers use the
> HTML file to view the flash, as they dont always have
the "flash player"
> available outside Explorer, but nothing works. The HTML
file cannot find the
> Javascript, the message reads.
Probably they are opening the HTML directly from the
attachment in your mail
instead of saving all the files to PC first, then opening the
html from directory
where the JS and SWF files are. Best is to ZIP all in folder
and ask them to open
and run from there. The error message appear only if the
files is not there so
that's what it sounds like to me from what you describe
above.
> There is a great BIG Global Policy where I work so we
cannot upgrade, change
> or ad anything to our computers without some IT-guy
coming by. This is where I
> am aming my suspicion. Meaning that each PC has a
different setting, and each
> setting does not agree with the new set up of flash
publishing. Am I on the
> right track?
Should not be relevant. Bottom line is the player in browser
and when you run html
it all should be a ok.
> How can this be solved? I think I am looking for what
the problem is first and
> then a solution. I have worked as a freelance before I
came to this place, also
> on CS3, and have had no problems (then it was on Mac,
now on PC).
Upload the banner to internet and provide them with the URL.
Export to projector exe so the banner become standalone, no
need for JS and HTML not
even a latest player. exporting to exe wraps the player
around your file.
Problem with exe is that lots of mail clients in conjunction
with Anti Virus, might
filter such content, therefor you will need to zip that exe.
Best Regards
Urami
"Never play Leap-Frog with a Unicorn."
<urami>
If you want to mail me - DO NOT LAUGH AT MY ADDRESS
</urami>