Delivery issue - damaged appliance, rubbish, incorrect installation ...

Today I received a delivery of a samsung washer and dryer, well I was supposed to. The dryer arrived with a cracked door and so was not delivered.The washing machine was installed but once we removed the protective tape tonight there is a dent/scratch on the front corner of that one as well.The shipping bolts were removed but the bolt hold covers not installed, corner cover pieces from the pedestal were also not installed. These are a quick fix but show a lack of care in the installation.There were small peices of packing foam and plastic left in the street behind where the truck was packed.The delivery arrived 40 minutes before the scheduled window, not a big issue as I was just arriving home to be ready but the deliveriers were sitting outside waiting.... And now the next delivery date offered for the dryer is either next tuesday (about a week away) or if a saturday is needed then not until the saturday following that which leaves us without the use of the appliances for 1 1/2 weeks.... With these sort of issues I would think an effort would be made to accomodate the best time for the customer to fix them which would be this weekend to avoid extra time off work?

Hello austaz,
I was without a washer and dryer for a little over a month sometime last year, and I certainly didn’t enjoy having to lug my laundry baskets from my apartment building to the local laundromat. Not only can costs quickly add up, it’s awfully bothersome and inconvenient, so it’s regrettable to hear of struggles you’ve run into when attempting to have your new washer and dryer delivered to your home.
Please know we want to be scheduling a delivery date with our customer’s schedule in mind; however, we aren’t always able to accommodate all scheduling requests. Upon review of your delivery date using the email address you supplied when registering for the forum, I see that we currently have you scheduled for Saturday, August 15th. While it seems we may have sooner dates available in your area, the 15th is the earliest weekend date possible. I truly apologize for any inconvenience this delay may cause, especially as I realize this leaves you and your family without a dryer for quite some time.
Having said this, if you wish to reschedule your delivery for any reason, please feel free to call us at 1-800-GeekSquad or visit your local store to receive assistance in the moment. Alternatively, you may of course reach out to me directly so that I may assist in facilitating the reschedule. With that said, please keep in mind that the Geek Squad phone agents may be reached much later than I can be, but I will do my best to assist you as soon as possible.
Respectfully,

Similar Messages

Post delivery Issue

hi,
post delivery Issue and delivery means can u explain?

Hi,
Delivery is the one which is created when a sales order is geneated. Delivery indicates that the mentioned quantity in the sales order item will be delivered.
post goods issue (PGI) - When a delivery is created. Then post goods issue is done. This is done to indicate Finance that delivery has been made hence payment has be collected from the customer
Reward points if useful,
Regards,
Niyaz

Re: BAD Delivery, Customer Service, Appliances

I have been a Best Buy customer for over 10 years. I purchase everything there, from IPod, Laptops, cell phones, home appliances and TVs
My last two previous orders have been a bad experience with the delivery and they were big orders.
Order #{removed per forum guidelines}and {removed per forum guidelines}
My last purchased was a Samsung washer and dryer on April 14 worth 4000.
They were supposed to deliver on Saturday 4/18. the driver called me at 11:20 a.m. to tell me he was going to be there in 30 minutes.
the guy never showed up nor called.
when I called back the driver 2 hours later wondering why he didn't show up. the assistant answer the phone and said guy had a personal emergency. I waited for another two more hours and called best buy to see when my machines were arriving. Best Buy delivery didn't know anything about the driver having any emergencies. they never notify me and I was sitting home waiting when I could have been doing my errands.
The delivery company hired didn't even know what was going on and that I was not going to get my machines that day.
When I called again they said that they were going to try to have someone delivery Saturday.
After that they said that the delivery was not going to happen until Monday ... more days waiting
On Monday they did a delivery where it was incomplete.
they couldn't connect the machine and left all the screws in where they needed to have assembled it.
they said that I needed a dual kit which I had purchased and it was in the box and they didn't know.
They left the washer in the middle of my basement very unprofessional and disorganize.
They came back Friday 4/24 a week and a half of wait and when they arrived they were on a rush. connected the machine and didn't tested them. they didn't ever turn them on to see if they worked or were connected correctly or made sure they were leveled.
there were some screws they removed because I asked what they were if not they would have left them there and damaged the machines.
We treated them with respect and gave both drivers good tips.
they left and I turned the machine on to see how it worked. well they didn't tie the hose and water started coming out the washer machine. my basement got all flooded. To add to the issue the dryer had a weird noise in the motor.
I called the store and complained and they escalated the call and couldn't help.
They said they would send a tech why would I get a tech if is a new machine. I wanted a new machine and by Saturday. I was not going to wait anymore.
when I called the delivery company they called me a liar and said the machines were perfectly installed.
After that called the store back and spoke to the manager who did not care that an over the year customer got treated inappropriate. You are losing a 10 year loyal customer. I missed time from work and waited time on the phone calling the store, customer service and the delivery company. A store that does not care about their customers.
All I wanted was to get my new machines on Saturday
thank you very much
truly an very unsatisfied customer.

Hello daniel16-
Getting new appliances should be an exciting experience for you as they are quite an investment both of money and time. To have such a poor delivery experience is disappointing and I can certainly understand why you’d be disappointed with the entire situation!
While we do occasionally employee third party companies to complete deliveries and installations for our customers, they should be every bit as courteous and professional as our own Geek Squad personnel. I’m truly sorry both for the delays in your delivery as well as the fact that you had these issues with the installation after they left. Our third party partners are expected to look into reported concerns by customers, not simply deny them without any follow-up. In addition, neither our Geek Squad nor our third party vendors should expect or ask for tips for delivering your products.
It appears that you have already contacted us regarding returning your products and I apologize that this was the decision that was reached. I will absolutely be documenting your concerns for our corporate office as we are always reviewing our partnerships to see if we wish to continue utilizing their services. My hope is that at some point in the future, you may be able to put this unpleasant experience behind you and offer us the chance at your business again.
Thanks for connecting with us.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

BestBuy Washing Maching LG Delivery Issue

I ordered my LG washer/dryer set with Bestbuy on 11/29/09 and they scheduled a delivery for 12/6/2009. The delivery driver came and setup the dryer only, but the washer was damaged out of the box. They told me they cannot install it and took it back. I got a call from BestBuy they the new one will be delivered on 12/10/2009. The delivery driver called on 12/10/2009 that he cannot find my home and I have to meet him, where he can follow me back. I did that and he installed the washer, but as soon as he turned it on, the power button fell inside and we couldnt even turn it on. He took it back. I got a call from BestBuy that they will deliver it the 3rd time on 12/14/09 between 1-3:00. I got a call at 2:00 PM on the delivery day, that they will not be able to deliver it because they havent received the washing machine from their warehouse in Dallas. Now they are saying that they are delivering it on 12/15/09, which is tomorrow for the 4th time.
I just wanted to see, if anyone is having similar issues with BestBuy delivery or LG washers?

Its not always Best Buy's fault that the product comes damaged. The product, in this case a washer, is manufactured overseas and shipped to an LG warehouse. Then its shipped to a Best Buy warehouse. In some cases, its shipped to the stores, which then do the delivery. So there are a lot of non-Best Buy stops along the way where things can get damaged.
Its not a frequent issue; my store is a Self Delivery store, meaning all the product gets that extra step of being shipped here before we deliver. Based on the amount of LG product I sell and deliver, the amount I hear about being damaged (which is 100% of the ones that are damaged) is incredibly minimal. Anything can happen, I will tell everyone that, since we aren't going to open your box and inspect it before delivery because most customers dont want something out of the box before it gets to their house. But, on a whole, LG does a very good job of protecting their product, and Best Buy does what it can to make sure we don't damage product.
I work for Best Buy, but I am not Best Buy. I post off of my personal knowledge and opinions, which may not always be correct.
- Best Buy Appliance Specialist, Melbourne, FL -

Re: Manufacturers Coupon + PM causing issues -- Policy change or Incorrect Store Procedure

Here we are again -- Ghostbusters $5 MQ is available and multiple Bluray forums have reports of MQ not being accepted in store for eligible items.
Various excuses from clerks as well as Managers.
1) BBY do not accept MQ on sale prices or the MQ discount can only be taken from the List price and not the sales price (or even a Price Match)
2) BBY can't accept MQ unless they scan -- which of course BBY system isn't set up to scan MQ and they have to be entered with the F7 key
3) BBy doesn't ever accept Internet printed coupons
4) The coupon has to be in color and not Black and White.
You won't let me post direct links to those posts from other forums so you are going to have to take my word.    Again -- this is not my store, but I am trying to get the mods here to understand just how common this is and how many stores/managers just don't seem to understand the BBY Corporate policy on accepting MQ.
I really like BBY and my stores usually accept coupons without problems, but this is just far too common of a problem to have it continue to affect customers when the solution is actually pretty easy.
Calling 1-800 BBY almost always gets someone who doesn't understand the issue any better than the manager and will almost always back up the managers incorrect explanation.

I have not personally had issues (or at least very rarely) at my regular stores where I'm pretty well known so I know how this is supposed to work at BBY.    I do have Senior Member Status on many/most of the major internet forums where collectors hang out -- i.e. those people who still buy physical media and often have collections of hundreds if not thousands of movies.   I have tried to get members of those forums to directly post their issues here and let you guys handle the issues, but many find it too much trouble to sign up for yet another forum and many just buy elsewhere.
The few times I have enticed people to directly post their experiences here have generally gotten reimbursed the cost or an extra RZ certificate to cover the difference, but the next time the store will still reject the MQ with the same excuse since the "education" rarely gets to the offending stores and managers.   The general consensus seems to be the Managers can set their own policy and BBY Corporate CSR's are left to pacify those customers who eventually complain.   Many regular customers have just given up and taken their business elsewhere b/c of never changing hassle at their local BBY.   By the point in time people get to this stage, the damage to BBY reputation is already cemented and it's very difficult to win back that trust.
A few cut and paste comments of the fallout of such failures to communicate. These are a few that I picked (some slightly edited for language more than content, but there are quite a few more just in the Ghostbusters threads.   Pretty much anytime Disney or Coupons.com has a MQ it starts up again with a different group of actors with the same basic story.
"How did I know there'd be problems? "
"well...it's BB and it's impossible for them to get anything right most of the time?"
"The Best Buy I visited today wouldn't honor the coupon. Had a manager come over to basically tell me I wasn't the only person today who tried to use it, but since it wouldn't scan in their system, they couldn't accept it."
"Getting BB to accept the coupon was a maddening experience.
Of course the person at the register didn't know what to do with it. Next someone else came over and looked at the coupon and kept saying they wouldn't take it because it wouldn't scan. I told them for the years I've been shopping there they don't scan and they have to be entered manually. She went in the back and disappeared for about 10 minutes. She came back and said she wouldn't take it because the UPC numbers on the coupon didn't match the product.
I turned over the packaging and showed her how it matched the UPC. She was like "yeah, but our number is different". She was referring to BB's internal sku number! I asked to speak with someone who could do this properly and she said she was the manager. I was upset at this point and I said that was impossible.
Ultimately she applied the coupon as a $5 discount but she insisted that BB doesn't accept manufacturer coupons. To clarify, I said so if I go on the website and check BB's policies it will state they don't accept manufacturer coupons? She said yes again.
I know they pull this kind of crap nationwide all the time, but what the hell is going on when the supposed manager of the store doesn't even know how to apply a manufacturer coupon!? "
"Welcome to Every time I try to use a coupon or price match at ANY Best Buy. If I wasn't all about "deals" I would never shop there."
"They of course NEVER scan so it always involves the cashier going over it with a microscope, typically they say no, then this requires me asking for a manager who acts like I am taking money out of his pocket and gives me the old "one time exception" garbage.
It's late 2014 and BB's IT department still hasn't figured out how to program to accept a valid manufactures coupon."
"Went to BBY on my break and they actually had Ghostbusters! They had about 5 or 6. The cashier wouldn't take he coupon because it wouldn't scan. He told me I could go to customer service and they might do it. I didn't have time so I just bought it for $19. Oh well. I've already justified the price in my mind. Too bad BBY won't take a manufacture's coupon. This is why I don't shop there any more." [I think this poster did eventually go back to a different store and finally get his proper discount, but more gas money, wasted time/energy. and obvious dissastifaction.]
"Best Buy refused to accept coupon because it's "on sale".
Told them the MFG coupon is supposed to accepted as payment.
Called corporate and the rep told me they can't accept it because coupon says "no other discount or offer". They are so full of ..."   [My highlight since even calling 1-888 in store oftne if not usually results in this sort of response that the mods here have constantly said was incorrect]
"Here is my tale of woe and wonder........ He rang everything up, then told me I couldn't use the Ghostbuster's coupon and my reward zone at the same time. I argued .......... "
I have lost count of the variations of   'The aggravation/refusal to properly allow me to use MQ is why I never shop at BBY anymore and I go to Target (or buy from Amazon)'
I like my BBY and want to see the store stay healthy, viable, and relevant for the next decade and not end up another Circuit City, or AV Systems, or (insert bankrupt Ex Consumer Electronics store). but too many people have already relegated BBY to that fate due to ever shrinking item selection and what can be deemed far too widespread customer unfriendly policies.   I dread a world where Amazon and Walmart are my only choices.
I don't understand why there is not a FAQ available that clearly and explicitly states the acceptable various uses of MQ including a Q/A set of examples of acceptable combination (with Price Match, with sales prices, combining BBY coupon vs MQ, MQ combined with RZ certs, etc)    Generally Target has the best written coupon policy of the major stores so it's pretty easy if a store isn't following policy to print it and show it to the individual stores.

BAD Delivery, Customer Service, Appliances

I don't like to complain when the messenger is not at fault (our salesman), but when I ordered a Samsung Stove and Microwave from the Melbourne, FL store, the stove was at another warehouse and will take a few days to deliver. Not a problem since the delivery was 10 day out, I figured they had enough time to get it in. 2 days before delivery, they called and left a message that the microwave box was damaged but the unit was not damaged. I figured that was okay if it worked and showed no signs of damage.
No call the day before, but got a call ON DELIVERY DAY from the salesman at the store that the stove was not available and Samsung is no longer selling that model. He offered me the floor model and if I could pick it up it would be installed (by me) today, with a $120 discount OR wait till next month for the replacement model from Samsung at no additional charge. Emphasizing the new model would be more money and have better features. Now I've already removed and prepared the kitchen for the new stove and microwave. I told him I would get back to him.
I called the wife and she definitely did not want the floor model. Then I started looking for the replacement (since the salesman did not know what the new model is) and other models that this store had in stock. We decided on a LG model that was priced a little higher but had the features we wanted that the Samsung had.
I called the salesman and he had to get with the manager. He called me back and said that the manager could to it for $100 more. I refused, and said that the inconveniences of setting a day aside and removing the old microwave and stove, you can make this small compromise and get me the LG stove. Again he had to ask the manager and call me back.
After a few minutes he called and said that the Manager would not go any lower on the LG and the Samsung floor model or $100 was my two options. I then said no, my other option is to cancel the order. So I went to the store and talked to the manager and get my refund.
Mike the manager (I believe that was his name) said he could not take a loss on the transaction and that what he was offering was the best he could do. So I asked him, what was the difference in an even swap for the LG and me waiting on the NEW SAMSUNG model that was more money? He could not answer that question. Then I stated, "You are going to lose a customer forever over $100?". He did not respond, so I said just refund my purchase.
Later that evening my wife and I went to a competitors store and purchased the LG model we wanted in 15 minutes and is being installed today. With only a $12 price difference from my original Samsung order.
Now this is the Pacific Kitchen and Home section of BBY. But it is still BBY to me, and I've looked up my purchases over the years at BBY and it comes out to over $100,000 since this store opened.
So a lesson in Customer Service is treat the Customer like family, because the never forget a bad CS experience and will disown you for life.
So BEST BUY, GOOD BUY or I meant to say GOOD BYE.

Hello JAF-LA,
While there are times that backordered appliances can cause unexpected delays to delivery dates, it’s truly regrettable to hear this was only discovered the day of arrival. I’m sure you were excited to have your new appliance delivered, and I apologize for any frustration this may have caused, especially when we couldn’t come to on an agreed upon resolution to help fix the situation.
It’s clear to me that you’ve invested a lot of time letting us know about your experience, and I cannot thank you enough. Feedback like yours is crucial as it enables us the opportunity to see where we need to better ourselves as a company. Please know that I’ve documented your concerns here at the corporate offices regarding your appliance delivery so that we may take full advantage of your feedback.
Although it is disappointing that this didn’t quite work, I’m glad to hear you were able to find what you were looking for, even if it wasn’t with us. We wish you nothing but the best.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Washer / Dryer Order & Delivery Issues

On 2/23/2014 I went to the Beaufort SC Best Buy store and purchesed a stack LG Washer & Dryer set (model WM3470HWA/DLEX3470W). The Transaction Number is: {removed per forum guidelines}. Upon returning home, I realized I should have measured the space first and after measuring realized the fit would be doable but very tight and went back to the store for an exchange. I exchanged the two units for an LG Compact Washer / Dryer Combo (model WM3455HW). This transaction number is:{removed per forum guidelines} The following morning after purchasing the W/D Combo, I received an email from Best Buy stating the unit was on backorder and I could return/exchange it. At this point I called the 800 number and discussed with a representative. The representative said while I had received a refund, the original order was never cancelled in the system. He said for inventory reasons, I should return back to the store. At the store, they discovered the accociate who had done my return/exchange had created a 3rd order. Order number: {removed per forum guidelines}. By creating the 3rd order, the associate trying to untangle the mess had to get assistance by calling a Help Desk. I was informed at this time, that I could receive a gift card or credit back to my Best Buy card but would have to wait 48-72 hours for the refund to be processed. Due to the delay, I had to wait before ordering a replacement. After 24-hours, I called the Best Buy Credit Card 800 number and learned the store had given incorrect information and that they could have processed a credit on the spot had the sales agent taken the time to call the credit office. I then went to a different store on 03/07/2014 and placed order {removed per forum guidelines} for LG Washer $ Dryer (model WM3250HVA/DLEX3250V). The reason for the model change was due to a sale that had ended which I completely understood. I was told that the washer was in stock but dryer would have to be ordered and my delivery date would be on 03/15/2014. The sales agent who was very nice and very helpful explained that I would be contacted prior to delivery by the store to schedule an appointment. On 3/13/2014, I contacted the Blufton SC store and asked to speak with someone who could schedule delivery. I was informed that calls are placed 24 hours in advance and it was recommened I call back on 3/14/2014. At about 2:30pm on 3/14/2014, the store had not contacted me so I called them and was told the delivery drivers schedule their own appointments and would be calling after 5:00pm. At 6:30pm, I called the store again and was told that the deliver drivers might not have retured to the store and would be calling to schedule an appointment before the store closed. At this point, I chose to go to the store. I arrived just prior to closing and at 8:50pm walked up to the Customer Service register and requested a refund. I explained that promised calls had not been made. One of the cashiers stated that if I was calling the local store that I was using the wrong contact information and should have been calling Geek Squad. In my opinion, the store had 4 missed opportunities to provide this important bit of informaiton and did nothing. I insisted on a full refund. At this point another representative came out from an office and explained that the delivery team returned to the store late and went home with the intention of scheduling delivery's on 3/15/2014. I explained that this is not what I was told at time of purchase and it is unreasonable for the store to expect a customer to wait for a phone call. Same day scheduling is NOT acceptable and very poor customer service. Store misinformation, tired workers and scheduling is the responsibility of the chain and manager who is staffing the store, this should never me made a customer problem. What Best Buy does between the time I sign the credit card receipt and they arrive at my door is not my issue, it's Best Buy's issue and responsiblity. As a consumer I want to pay my bill and receive what I paid for without hastle or issue. If Best Buy can not be responive and take phone calls and provide accurate informaiton, I will do business elsewhere. I will be contacting Best Buy Credit and closing my account. I'm done.

Hello Brian29935,
Thank you for being a My Best Buy member, and thank you for visiting our forum. I am very sorry to hear of the experience you had with your washer and dryer purchase. After reading through your experience I can understand your frustration. If I had to make multiple purchases and reschedule deliveries I too would be upset at not learning when my final delivery would even take place.
Scheduling for deliveries should be completed the day before the delivery, and customers should expect a call the evening before the work is completed to provide you with a 2 hour time window when the service is to be completed. I am very sorry this was not completed for you.
I see that you also called in and spoke with a member of our phone support team last night who also documented your concerns. I am glad you were able to have your voice heard in that area as well. I understand this purchase was cancelled, but if you should ever have any other questions or concerns please know we'd be happy to assist you here.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Sales Analysis on Item Delivery issue

Hi Experts,
I have another Issue regarding Deliveries at the same Client I posted this message on a few minutes ago:
"Delivery Document not closed even though Invoice is linked"
This issue relates to the Sales Analysis Report. When we open the Sales Analysis report on the Items Tab and select Monthly report, Delivery Notes, Individual Display and No Totals we get the report with 0 quantities for all the months selected even though there is deliveries for these items.
Any help will be appreciated.
Thanks,
Marli

Hi Marli,
Something must be wrong within the B1 database. You may need to restore the latest copy of the db to do more testing.
It might be a bug or human error.
Thanks,
Gordon

Delivery Issue

Dear Friends,
I have created sales order to receive the Repair parts from my customer, I have done post goods receipt for the material as per the sales order, after that we have repaired the material and I have done the delivery of 10 and 30 line items, but later if I want to do delivery for the line item no20, Iu2019m getting the massage u201CNo schedule lines due for delivery up to the selected dateu201D but for all these materials schedule lines are confirmed on same date.
This is Message no. VL248
And also getting the Error massage u201COrder cannot be delivered (see long text)u201D
Message no. VL461
Can you please suggest me how to over come this issue?
Edited by: Hari Krishna on Jan 8, 2009 8:31 AM

Hi,
Go to your sales order and select item 20 and go to the schedule line.
Over there check about the delivery date for that item or material.
Now go to VL01n and give your shipping point then delivery date and order number.
Check whether it is happening or not.
Regards
Raj.

Issue with Oracle service bus installation on Windows 7 64 bit machine

Hi,
I am trying to install Oracle service bus 11.1.1.4 in Windows 7 64 bit machine for which i have downloaded the generic installers of both weblogic server and Oracle service bus. As per the instructions -
1. Install JDK 1.6
2. Install Weblogic server
3.Install Eclipse separately (In my case Galileo 11.1.1.5 64 bit) - Just unzip the contents in the home directory where weblogic server is installed
4. Install OSB
I have installed all the above 1,2,3 in the same folder as per the instructions. But when i try to install OSB which asks for eclipse home location. But when i give the eclipse home location, it gives an error ""Home location is invalid" and i am unable to proceed with the installation.
I have tried this with OSB 11.1.1.5 as well and have the same issue.
Does anyone has any links which provides the steps to install OSB in Windows 7 64 bit machines or if someone can help me to resolve the above issue ?
I really appreciate any information on this as it is urgent.
Thanks

I have installed OEPE 11.1.1.6.1 now in the same middleware home as weblogic server but when i try to install OSB 11.1.1.4 in the same middleware home, it asks for OEPE home location. Even though i provide the OEPE home location , it displays as "invalid oepe home location".
I have been struggling to get this sorted out so that i can carry out IDE development in OSB 11.1.1.4
Below are the paths where sfotware are installed -
JDK - C:\Oracle\Middleware\Java\jdk1.6.0_21
Weblogic server - C:\Oracle\Middleware\wlserver_10.3
OEPE - C:\Oracle\Middleware\oepe-galileo-all-in-one-11.1.1.6.0.201007221355-win32-x86_64
Thanks

Issue while doing Java Stack Installation on NW 7.0 on oracle 10g

Hi All,
I am facing issue during Installation of JAVA Stack on NW7.0 on Oracle 10g
SecureStoreCreate.log
java.lang.reflect.InvocationTargetException
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:85)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:58)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:60)
        at java.lang.reflect.Method.invoke(Method.java:391)
        at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)
Caused by: java.lang.ExceptionInInitializerError
        at java.lang.J9VMInternals.initialize(J9VMInternals.java:218)
        at javax.crypto.Cipher.a(Unknown Source)
        at javax.crypto.Cipher.getInstance(Unknown Source)
        at iaik.security.provider.IAIK.a(Unknown Source)
        at iaik.security.provider.IAIK.addAsJDK14Provider(Unknown Source)
        at iaik.security.provider.IAIK.addAsJDK14Provider(Unknown Source)
        at com.sap.security.core.server.secstorefs.Crypt.<clinit>(Crypt.java:82)
        at java.lang.J9VMInternals.initializeImpl(Native Method)
        at java.lang.J9VMInternals.initialize(J9VMInternals.java:196)
        at com.sap.security.core.server.secstorefs.SecStoreFS.setSID(SecStoreFS.java:158)
        at com.sap.security.core.server.secstorefs.SecStoreFS.handleCreate(SecStoreFS.java:804)
        at com.sap.security.core.server.secstorefs.SecStoreFS.main(SecStoreFS.java:1274)
        ... 6 more
Caused by: java.lang.SecurityException: Cannot set up certs for trusted CAs
        at javax.crypto.b.<clinit>(Unknown Source)
        at java.lang.J9VMInternals.initializeImpl(Native Method)
        at java.lang.J9VMInternals.initialize(J9VMInternals.java:196)
        ... 17 more
Caused by: java.lang.SecurityException: Jurisdiction policy files are not signed by trusted signers!
        at javax.crypto.b.a(Unknown Source)
        at javax.crypto.b.a(Unknown Source)
        at javax.crypto.b.access$600(Unknown Source)
        at javax.crypto.b$0.run(Unknown Source)
        at java.security.AccessController.doPrivileged(AccessController.java:246)
Regards
Punit

Hi Punit,
What version of JDK have you installed, check the JCE policy file you have provided during the installation.
Cheers,
Phanindra M

Subsequent free of charge delivery issue

Hi freinds,
can any help me out, how we need to configure subsequent free of charge delvieries, and credit memos in what circumstnces.
thanks

dear
You can create a free-of-charge subsequent delivery if, for example, a customer receives too few goods, or if the goods have been damaged in the shipment. The system uses the free-of-charge subsequent delivery to create a delivery.
If a customer makes a complaint, you create free of charge subsequent deliveries to send products later to the customer free of charge.
here there is no need to create the memo as u ll be sending the Goods itself.
Prerequisites
The complaint must be based on an existing order.
Process Flow
You create a sales document with the document type for free of charge subsequent deliveries and refer it to an existing order. To do so, you have to enter which sales order the complaint is based on.
In Customizing, you can block the free of charge subsequent delivery from being delivered immediately. Go to Sales ®Sales Documents Sales document header ®Define sales document types, and select the Delivery block field in the Shipping section.
After you have checked the goods, you can implement one of the following activities for the complaint:
Approve it by deleting the delivery block.
reject it by entering a reason for rejection.
to create the free of charge delivery,,, follow the same steps used in order creation, use the document type FD ( standard )

STO Outbound delivery issue

Hi All,
I've a intercompany customer (say ICABCD) which has Ship-to Party maintained as 12345678 (not same as Sold-to Party) in Customer master. Now when I create a I/C PO to procure goods for ICABCD and create delivery (outbound), it sets Ship-to Party in delivery as ICABCD, not 12345678. Partner determination at delivery level is perfectly fine and has no issues at all.
As a result when I create a I/C billing document and Commercial Invoice subsequently, it gives the Ship-to Party address as ICABCD address in Commercial Invoice since it is taking VBPA-KUNNR with PARVW=SH by passing Billing document number. I know the workaround could be referring KNVP-KUNNR, PARVW=SH (and VKORG).
But at the first place, why it is not determining the correct Ship-to Party in Delivery? Is there a solution for this? Is this the standard behavior?
Awaiting your replies.
Regards
Samier Danish

there is no extra ship-to party.
the whole logistics customizing is between receiving plant (which is ship-to ) and sending plant (vendor).
the sold-to does not really play any role, except it is identical with the bill-to party, this one is then mentioned in the EDI settings for invoice exchange.

Issue in starting Oracle 11g Installation - Display Variable

Hi Experts,
I am getting the below error message when I run ./runinstaller
"Could not execute auto check for display colors using command /usr/bin/xdpyinfo. Check if the DISPLAY variable is set. Failed"
also, xclock was failed before executing ./runinstaller,
As per the installation guide I set the display variable,
The "Display variable" is working for users root and sidadm. However, for orasid display variable is not working,
any idea,
I have already refered Oracle11g Installation issues and SAP note
and 1431796 - Oracle 11.2.0: Troubleshooting the Software Installation
Additional information :
output of >> ls -la /usr/bin/xdpyinfo
-rwxr-xr-x 1 root root 36944 May 24 2013 /usr/bin/xdpyinfo
Oracle version : 11g
OS: SUSE Linux Enterprise Server 11 (X86_64)
Oracle Media :
51047701 ORACLE:11.2:RDBMS:Oracle RDBMS 11.2.0.4 for Linux X86_64 DVD:LINUX_X86_64:LINUXX86_64:D51047701
51047688 ORACLE:11.2:CLIENT:Oracle CLIENT 11.2.0.4 V1:D51047688
Thanks

All,
The issue is solved, I was using Xmanager and when I test xclock, sometimes it was working and sometimes it was not,
I suspect the issue is with vpn, but am not sure.
However, with MoboXterm it was fine without any issues.
@ Reagan Benjamin and Nick loy
output of echo $DISPLAY for user orasid is same as root
Thank you all for your suggestions,
Thanks, Ganesh

STO delivery issue

Hi
I have the issue with delivery in STO.
Have created STO order with 3 line items, delivery use to create automatically for STO's (Plant to plant with prject as account assignment category).
For all 3 line items system should create only one delivery document number.But if i see delivery document, it has created 2 delivery, one with 1st and 3rd line and one more delivery for 2 line items in STO.
I found below possible reasons.
"Plant and storage location is different for materials in the STO (Plant and storage locations are same for all line items)
Shipping point is different for materials in STO
Insufficient stock is SAP system on required date "
But above reasons not matching for my issue.
What are all other possible reason for this issue, how i can rectify this .How and where exactly we find reasons for this issue..
Frequently this issue is occurring now for more STO order.
It should generate only one delivery per stock transport order for all line items.
Can some body tel me how i can rectify this and how i can achieve this?
Thanks in Advance

Hi,
Thansk for your response.
But earlier we have created more STO , we did not faced this kind of issue.
For few orders we are getting this issue.
So we have not changed any configuration. Since 2009 configuration for STO is same. Verified the config setting in OVLK , its already removed for delivery type (NL and NLCC and ZNL).
Let me know , any other possible way to rectify this issue.
Can somebody tel me , how we can locate the issue in this case. Hope more experts had crossed this kind of scenarios.
Thanks in advance
Edited by: MM group on Feb 29, 2012 9:02 AM

Delivery issue - damaged appliance, rubbish, incorrect installation ...

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