BestBuy Washing Maching LG Delivery Issue

I ordered my LG washer/dryer set with Bestbuy on 11/29/09 and they scheduled a delivery for 12/6/2009. The delivery driver came and setup the dryer only, but the washer was damaged out of the box. They told me they cannot install it and took it back. I got a call from BestBuy they the new one will be delivered on 12/10/2009. The delivery driver called on 12/10/2009 that he cannot find my home and I have to meet him, where he can follow me back. I did that and he installed the washer, but as soon as he turned it on, the power button fell inside and we couldnt even turn it on. He took it back. I got a call from BestBuy that they will deliver it the 3rd time on 12/14/09 between 1-3:00. I got a call at 2:00 PM on the delivery day, that they will not be able to deliver it because they havent received the washing machine from their warehouse in Dallas. Now they are saying that they are delivering it on 12/15/09, which is tomorrow for the 4th time.
I just wanted to see, if anyone is having similar issues with BestBuy delivery or LG washers?

Its not always Best Buy's fault that the product comes damaged. The product, in this case a washer, is manufactured overseas and shipped to an LG warehouse. Then its shipped to a Best Buy warehouse. In some cases, its shipped to the stores, which then do the delivery. So there are a lot of non-Best Buy stops along the way where things can get damaged.
Its not a frequent issue; my store is a Self Delivery store, meaning all the product gets that extra step of being shipped here before we deliver. Based on the amount of LG product I sell and deliver, the amount I hear about being damaged (which is 100% of the ones that are damaged) is incredibly minimal. Anything can happen, I will tell everyone that, since we aren't going to open your box and inspect it before delivery because most customers dont want something out of the box before it gets to their house. But, on a whole, LG does a very good job of protecting their product, and Best Buy does what it can to make sure we don't damage product.
I work for Best Buy, but I am not Best Buy. I post off of my personal knowledge and opinions, which may not always be correct.
- Best Buy Appliance Specialist, Melbourne, FL -

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Washer / Dryer Order & Delivery Issues

On 2/23/2014 I went to the Beaufort SC Best Buy store and purchesed a stack LG Washer & Dryer set (model WM3470HWA/DLEX3470W). The Transaction Number is: {removed per forum guidelines}. Upon returning home, I realized I should have measured the space first and after measuring realized the fit would be doable but very tight and went back to the store for an exchange. I exchanged the two units for an LG Compact Washer / Dryer Combo (model WM3455HW). This transaction number is:{removed per forum guidelines} The following morning after purchasing the W/D Combo, I received an email from Best Buy stating the unit was on backorder and I could return/exchange it. At this point I called the 800 number and discussed with a representative. The representative said while I had received a refund, the original order was never cancelled in the system. He said for inventory reasons, I should return back to the store. At the store, they discovered the accociate who had done my return/exchange had created a 3rd order. Order number: {removed per forum guidelines}. By creating the 3rd order, the associate trying to untangle the mess had to get assistance by calling a Help Desk. I was informed at this time, that I could receive a gift card or credit back to my Best Buy card but would have to wait 48-72 hours for the refund to be processed. Due to the delay, I had to wait before ordering a replacement. After 24-hours, I called the Best Buy Credit Card 800 number and learned the store had given incorrect information and that they could have processed a credit on the spot had the sales agent taken the time to call the credit office. I then went to a different store on 03/07/2014 and placed order {removed per forum guidelines} for LG Washer $ Dryer (model WM3250HVA/DLEX3250V). The reason for the model change was due to a sale that had ended which I completely understood. I was told that the washer was in stock but dryer would have to be ordered and my delivery date would be on 03/15/2014. The sales agent who was very nice and very helpful explained that I would be contacted prior to delivery by the store to schedule an appointment. On 3/13/2014, I contacted the Blufton SC store and asked to speak with someone who could schedule delivery. I was informed that calls are placed 24 hours in advance and it was recommened I call back on 3/14/2014. At about 2:30pm on 3/14/2014, the store had not contacted me so I called them and was told the delivery drivers schedule their own appointments and would be calling after 5:00pm. At 6:30pm, I called the store again and was told that the deliver drivers might not have retured to the store and would be calling to schedule an appointment before the store closed. At this point, I chose to go to the store. I arrived just prior to closing and at 8:50pm walked up to the Customer Service register and requested a refund. I explained that promised calls had not been made. One of the cashiers stated that if I was calling the local store that I was using the wrong contact information and should have been calling Geek Squad. In my opinion, the store had 4 missed opportunities to provide this important bit of informaiton and did nothing. I insisted on a full refund. At this point another representative came out from an office and explained that the delivery team returned to the store late and went home with the intention of scheduling delivery's on 3/15/2014. I explained that this is not what I was told at time of purchase and it is unreasonable for the store to expect a customer to wait for a phone call. Same day scheduling is NOT acceptable and very poor customer service. Store misinformation, tired workers and scheduling is the responsibility of the chain and manager who is staffing the store, this should never me made a customer problem. What Best Buy does between the time I sign the credit card receipt and they arrive at my door is not my issue, it's Best Buy's issue and responsiblity. As a consumer I want to pay my bill and receive what I paid for without hastle or issue. If Best Buy can not be responive and take phone calls and provide accurate informaiton, I will do business elsewhere. I will be contacting Best Buy Credit and closing my account. I'm done.

Hello Brian29935,
Thank you for being a My Best Buy member, and thank you for visiting our forum. I am very sorry to hear of the experience you had with your washer and dryer purchase. After reading through your experience I can understand your frustration. If I had to make multiple purchases and reschedule deliveries I too would be upset at not learning when my final delivery would even take place.
Scheduling for deliveries should be completed the day before the delivery, and customers should expect a call the evening before the work is completed to provide you with a 2 hour time window when the service is to be completed. I am very sorry this was not completed for you.
I see that you also called in and spoke with a member of our phone support team last night who also documented your concerns. I am glad you were able to have your voice heard in that area as well. I understand this purchase was cancelled, but if you should ever have any other questions or concerns please know we'd be happy to assist you here.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Post delivery Issue

hi,
post delivery Issue and delivery means can u explain?

Hi,
Delivery is the one which is created when a sales order is geneated. Delivery indicates that the mentioned quantity in the sales order item will be delivered.
post goods issue (PGI) - When a delivery is created. Then post goods issue is done. This is done to indicate Finance that delivery has been made hence payment has be collected from the customer
Reward points if useful,
Regards,
Niyaz

Delivery issue - damaged appliance, rubbish, incorrect installation ...

Today I received a delivery of a samsung washer and dryer, well I was supposed to. The dryer arrived with a cracked door and so was not delivered.The washing machine was installed but once we removed the protective tape tonight there is a dent/scratch on the front corner of that one as well.The shipping bolts were removed but the bolt hold covers not installed, corner cover pieces from the pedestal were also not installed. These are a quick fix but show a lack of care in the installation.There were small peices of packing foam and plastic left in the street behind where the truck was packed.The delivery arrived 40 minutes before the scheduled window, not a big issue as I was just arriving home to be ready but the deliveriers were sitting outside waiting.... And now the next delivery date offered for the dryer is either next tuesday (about a week away) or if a saturday is needed then not until the saturday following that which leaves us without the use of the appliances for 1 1/2 weeks.... With these sort of issues I would think an effort would be made to accomodate the best time for the customer to fix them which would be this weekend to avoid extra time off work?

Hello austaz,
I was without a washer and dryer for a little over a month sometime last year, and I certainly didn’t enjoy having to lug my laundry baskets from my apartment building to the local laundromat. Not only can costs quickly add up, it’s awfully bothersome and inconvenient, so it’s regrettable to hear of struggles you’ve run into when attempting to have your new washer and dryer delivered to your home.
Please know we want to be scheduling a delivery date with our customer’s schedule in mind; however, we aren’t always able to accommodate all scheduling requests. Upon review of your delivery date using the email address you supplied when registering for the forum, I see that we currently have you scheduled for Saturday, August 15th. While it seems we may have sooner dates available in your area, the 15th is the earliest weekend date possible. I truly apologize for any inconvenience this delay may cause, especially as I realize this leaves you and your family without a dryer for quite some time.
Having said this, if you wish to reschedule your delivery for any reason, please feel free to call us at 1-800-GeekSquad or visit your local store to receive assistance in the moment. Alternatively, you may of course reach out to me directly so that I may assist in facilitating the reschedule. With that said, please keep in mind that the Geek Squad phone agents may be reached much later than I can be, but I will do my best to assist you as soon as possible.
Respectfully,

Sales Analysis on Item Delivery issue

Hi Experts,
I have another Issue regarding Deliveries at the same Client I posted this message on a few minutes ago:
"Delivery Document not closed even though Invoice is linked"
This issue relates to the Sales Analysis Report. When we open the Sales Analysis report on the Items Tab and select Monthly report, Delivery Notes, Individual Display and No Totals we get the report with 0 quantities for all the months selected even though there is deliveries for these items.
Any help will be appreciated.
Thanks,
Marli

Hi Marli,
Something must be wrong within the B1 database. You may need to restore the latest copy of the db to do more testing.
It might be a bug or human error.
Thanks,
Gordon

Delivery Issue

Dear Friends,
I have created sales order to receive the Repair parts from my customer, I have done post goods receipt for the material as per the sales order, after that we have repaired the material and I have done the delivery of 10 and 30 line items, but later if I want to do delivery for the line item no20, Iu2019m getting the massage u201CNo schedule lines due for delivery up to the selected dateu201D but for all these materials schedule lines are confirmed on same date.
This is Message no. VL248
And also getting the Error massage u201COrder cannot be delivered (see long text)u201D
Message no. VL461
Can you please suggest me how to over come this issue?
Edited by: Hari Krishna on Jan 8, 2009 8:31 AM

Hi,
Go to your sales order and select item 20 and go to the schedule line.
Over there check about the delivery date for that item or material.
Now go to VL01n and give your shipping point then delivery date and order number.
Check whether it is happening or not.
Regards
Raj.

STO Outbound delivery issue

Hi All,
I've a intercompany customer (say ICABCD) which has Ship-to Party maintained as 12345678 (not same as Sold-to Party) in Customer master. Now when I create a I/C PO to procure goods for ICABCD and create delivery (outbound), it sets Ship-to Party in delivery as ICABCD, not 12345678. Partner determination at delivery level is perfectly fine and has no issues at all.
As a result when I create a I/C billing document and Commercial Invoice subsequently, it gives the Ship-to Party address as ICABCD address in Commercial Invoice since it is taking VBPA-KUNNR with PARVW=SH by passing Billing document number. I know the workaround could be referring KNVP-KUNNR, PARVW=SH (and VKORG).
But at the first place, why it is not determining the correct Ship-to Party in Delivery? Is there a solution for this? Is this the standard behavior?
Awaiting your replies.
Regards
Samier Danish

there is no extra ship-to party.
the whole logistics customizing is between receiving plant (which is ship-to ) and sending plant (vendor).
the sold-to does not really play any role, except it is identical with the bill-to party, this one is then mentioned in the EDI settings for invoice exchange.

STO delivery issue

Hi
I have the issue with delivery in STO.
Have created STO order with 3 line items, delivery use to create automatically for STO's (Plant to plant with prject as account assignment category).
For all 3 line items system should create only one delivery document number.But if i see delivery document, it has created 2 delivery, one with 1st and 3rd line and one more delivery for 2 line items in STO.
I found below possible reasons.
"Plant and storage location is different for materials in the STO (Plant and storage locations are same for all line items)
Shipping point is different for materials in STO
Insufficient stock is SAP system on required date "
But above reasons not matching for my issue.
What are all other possible reason for this issue, how i can rectify this .How and where exactly we find reasons for this issue..
Frequently this issue is occurring now for more STO order.
It should generate only one delivery per stock transport order for all line items.
Can some body tel me how i can rectify this and how i can achieve this?
Thanks in Advance

Hi,
Thansk for your response.
But earlier we have created more STO , we did not faced this kind of issue.
For few orders we are getting this issue.
So we have not changed any configuration. Since 2009 configuration for STO is same. Verified the config setting in OVLK , its already removed for delivery type (NL and NLCC and ZNL).
Let me know , any other possible way to rectify this issue.
Can somebody tel me , how we can locate the issue in this case. Hope more experts had crossed this kind of scenarios.
Thanks in advance
Edited by: MM group on Feb 29, 2012 9:02 AM

Partial delivery issue

Hi All,
I have one issue regarding partial delivery. Here I am explaining with example.
I have customer say 10002 he has ordered products 'X' and 'Y'.
For product 'X' qty is 20 and Product 'Y' qty is 10. Now i have created order with this products and qty. During order creation product 'X' qty was available but product 'Y' qty was not available. When I created first time delivery I have created delivery successfully for product 'X' with qty 20.
After this delivery I have received product 'Y' stock. So second time I created a delivery for product 'Y', where in picking I have picked qty 5 instead of qty 10 then i did PGI. But I am getting system message "Delivery has not yet been put away / picked (completely)"
I have checked my customer master in shipping tap partial delivery allowed is there. I dont have CM info and i don't have any values in order item line shipping tap Max.paritial delivery.
So where is going wrong. Pls help me in this regard.
regards
srini

In VL02N change the delivery quantity from 10 to 5 and then do PGI.
There error is for incompletion procedure that you have defined in your system.

Conversion process(job work - MTO) delivery issue

Hi All,
We are unable to create delivery for a conversion process sales order(Job work - MTO) for which stocks are reserved from 5th nov 2011. The sale order is created on 5th nov 2011.
We are getting the following error message: Message no. VL455 "The sales order you want to deliver, sales order 1101200011 with order type ZO03, either contains no delivery-relevant items or its delivery-relevant items have already been delivered."
For the same sale order we are able to do the delivery from 23rd nov 2011 onwards.
But we are not able to create deliver for the materials between 5th to 23rd.
Please could any one suggest a solution for the above issue.
Regards
Srinivas
Edited by: yenigalla on Nov 4, 2011 9:15 AM

Hie,
This is because the schedule line in the sales order has confirmed the date for delivery as 23rd novemner. If the material is available (it should be reserved for that sales order since it is MTO) at 3rd novbr then re-run the availability check in the sales order. This will confirm the date for delivery as 3rd novbr.
Regards,
Denish.

Delivery issue for SO

Hi
i am facing an issue in delivery for SO
When i am cretaed delivery for SO XYZ through Vlo1n an error is coming
5C\QError@ 20146638 12 SAP GTS: 0190-15806W US Missing HTS No.
can u pls help me out to resolve this issue immediately
Regards Vicky

Technical Data
Message type__________ E (Error)
Message class_________ /SAPSLL/PLUGINR3 (SLL: Legal Services: Messages for Plug-Ins R/3)
Message number________ 006
Message variable 1____ 0190-15806W
Message variable 2____ US
Message variable 3____ Missing HTS No.
Message variable 4____
Message Attributes
Level of detail_______
Problem class_________ 2 (important)
Sort criterion________
Number________________ 1
Environment Information
Group_________________
Sales Document________ 20146638
Item (SD)_____________ 000012
Schedule Line Number__
Counter_______________ 01
Group type____________ L

Delivery issue URGENT!

In t-code VL02n when we attempt to PGI, we are seeing an extra item- item # 900001, with Material BOX and description "box for packaging", this BOX item is not on the order, its popping up in delivery.
Does anyone know what the problem could be? and what this means?

hello, Anne.
when you are inside the delivery document, highlight the said item and click on the 'batch split' button (either the lower left button or to the right of the material number in the line item that looks like a '+'). in the batch split screen, you will see the line entries, if batch determination was done.
you can deactivate automatic batch determination in item categories by following this path IMG > Logistics General > Batch Management > Batch Determination and Batch Check > Activate Automatic Batch Determination in SD. deactivate for both sales order and delivery (however, you need to do batch determination if you want to successfully post goods issue).
then try another transaction and see if this works.
however, i think it is unlikely that batch split is your problem because the line item is a different material from the item under 900001. handling units is your most likely scenario.
regards.

Delivery issue with movement type 934

I am facing issue in delivery note
Few Delivery are PGIed for consignment order ZKB, and the stock should be transferred to Service Plant xyz by movement type 934 W. But we found the movement type 934 W did not be triggered after PGI is complete.
Can you tell me the reason of cause, why the 934 W have not been post.
Pls help

Is this movement type available in SAP..Kindly confirm the use of 934 movement Type as might be I don't know about this one.
Best regards,
Ankur

Return delivery issue ..?

dear all
WHile doing return delivery , i getting error like " Please enter Goods Issue indicator"
pLease suggest what to do ..?
Thanks
sap-mm

Hi ,
Please check the movement type as " 122" or mvt type--> 124 incase of return delivery from GR Blocked stock.
Thanks & Regards,
Amjad

Proof of Delivery issue VLPOD: Goods receipt.

Hi Friends,
We have implemented EHP 6 with in (ECC 6.0)
I am facing an issue where we have done Goods issue for 10 pcs. In good receipt through VLPOD we have got only 8 pcs, as 2 pieces got lost in transit. Billing and vendor invoice receipt complete after that for 8, which is OK so far.
Situation: After 2 months we have found those 2 parts in receiving side, so how do we do goods receipt for these 2 pcs as SAP is not allowing me to create VLPOD for the same delivery again. How to handle this situation. How to bring these 2 pcs in the receiving plant?
Appreciate your answers
Regards,
Raj

Hi,
May be the link will be helpful
VLPODF - how to use report for more sales organisations
Regards,
Saju.S

BestBuy Washing Maching LG Delivery Issue

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