Delivery of Home Hub 4

I'm due to be installed with BT Infinity 2 on Monday 30/09/13 with delivery of the router expected on Thursday 26/09/13.
As I work full time I will not be in the house at the time and was wondering if a signature is required or will they post it through the letterbox. I didnt select tracked delivery but it appears that this is auto-selected when you place an order for installation.
I know not all tracked deliveries require a signature and I am hoping BT dont require a signature on delivery of this item.
Can anyone confirm whether this is the case?

no signature should be required and new HH4 is designed to go through a standard letterbox
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Similar Messages

  • Connecting Home Hub 4 to desktop running Windows 8

    I've just taken delivery of Home Hub 4 and (eventually) got it working.  No problems with my laptop but I can't get my desktop (Windows 8) to recognise the network.  My previous provider was cable and I have a wire (presumably a router connection) running from the cable modem to my desktop.  Do I need some sort of a network adaptor which will fit into my desktop and therefore recognise the network?

    Disconnect the cable modem, and connect the desktop directly to an Ethernet port on the home hub 4.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Poor service and the saga of the Home Hub 2.0

    Since upgrading to Total broadband 3 earlier this year, I've had problems with the Home Hub 2.0 (type a).  It keeps locking up/crashing.  Its the home hub rather than the broadband connection, which when used with a Linksys modem router works fine.  
    I've run through usual fault finding and rectification - hard reset, plugging into test socket, countless line tests.  of course trying to get BT call centre staff to understand its the home hub thats playing up/at fault, not the connection, is like banging ones head against a very hard wall.  For a piece of equipment less than a year old it should work without problem.  And I was tempted to go to PC world and buy a replacement modem, but decided to preserve with  BT's 'help' desk.
    Over the past 3 or 4 months I've probably made one help desk call about the same issue each month.  Have to repeat myself time and time again and get fobbed off with another excuse, or promise of call back.
    Eventually got through to a supervisor - after insisting when a call log was closed and marked 'resolved' when we were still having the problems and hadn't had a call back.  Repeated my issues for the 4th or so time, went through what I had done to date (restore to factory settings, checking its logs, etc etc)  he finally consented to send a replacement home hub.
    I get an email telling me it would be delivered on the 6th before 6pm.  But of course it wasn't.  And I did as the email said, and tried to phone the number to say it hadn't arrived only to get an answer phone message saying the help desk was shut.
    So wasted my lunch break today on the phone to BT trying to find out where it was, only to learn that BT had posted it to a previous address which I haven't lived at for 4 years.  Well done BT, it takes real skill to be that rubbish.
    Fingers crossed another new one is on its way to the right address.
    I have however a couple of questions, which as I can't face phoning the call centre again I thought I'd post on here:
    1) How on earth did BT manage to send  the replacement home hub it to the wrong address?  Especially since the original one was sent to the correct address & my delivery address is set  correctly on the web portal and the agent handling the call confirmed the address? - and what are you going to do to ensure it doesn't happen again (dare I mention data protection - as the home hub pack presumably has some personal details on it..)
    2) In the final call today I was asked for my date of birth and mothers maiden name so they could add it to the account - afterwards having not been asked by BT for this before on countless calls  I wondered is this standard practice - or should I now be worried?
    3) How do you have a sensible discussion with someone - preferably in the UK - about the customer experience?  As mine as has been rubbish (you might be able to tell from the tone of this post), and I'm regretting ever having upgraded and wishing I had instead gone to another broadband provider.
    4) Given that issues with certain models of home hubs seem to be known issues (at least to google) why do the call centre agents always focus on the broadband connection -(typical conversation with an  Agent "..so your connection keeps dropping", Me: "No the connection is fine.  The home hub has crashed again". Agent "So your connection has dropped"? and on and on) rather than actually listening to the customer. (Can you reset it - yes already have, several times  and so on)
    Any answers from a moderator would be welcome.
     I am actually happy with BT's  broadband product, and don't want to have to go through the hassle of changing provider, I'm just disgruntled at how bad the home hub has been, and how poor the customer service has been.
    Thanks.

    Hi EKandrew,
    To be honest I have not heard of the hub locking up before.  The questions you have been asked by our helpdesk are aimed specifically at your connection as most problems tend to occur here, either with slow speed or hub drops etc.
    Could you be more specific in how the hub locks/crashes? What do you notice when this happens? What way do you have your connection set up?
    As much info as possible would help
    In answer to your questions:
    1/ Sometimes we have an old address still on your account and this has not been updated for packages/correspondance.
    2/ Nothing to worry about, we ask these questions for additional security.  If you have quoted your account number previously this is normally enough for most things however the advisor probably just noticed we didnt have this info on file.
    4/ As above, this is not a common problem and most issues that come to us are to do with your connection.
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Ask the Experts Live Chat - Home Hub 4

    Hello,
    Stephanie and I are pleased to announce our next live discussion with some of our BT experts! It's about one of our latest new products, the Hub 4. This will be a great chance to get our Hub 4 experts onto the community to tell you a bit more about that and answer any questions you may have.
    We have added the Chat transcript below for any of you guys who missed this event.
    7:02
    JacquiBT: 
    Hello everyone.
    Thank for you joining our ‘Ask the Experts’ Live chat. I would like to introduce Dave, Sam and Emma who are our hub 4 experts and will be answering your questions tonight. I would like to invite you to ask your questions now.
    7:03
    [Comment From imjolly imjolly : ] 
    why are there no adsl stats available on the HH4
    7:04
    [Comment From DS DS : ] 
    evening all. Are the antennae omni directional?
    7:05
    Sean Donnelly: 
    Thanks for the question, Emma will respond
    to that question Imjolly
    7:05
    JacquiBT: 
    Thanks DS, Dave will respond to your question now
    7:05
    Dave: 
    Hi DS, yes they are
    7:05
    [Comment From Steve Steve : ] 
    Are there any plans for new firmware on the hub 4 to bring new features?
    7:06
    JacquiBT: 
    Thanks Steve, Dave is answering that question for you
    7:07
    Dave: 
    Hi Steve - yes there are. There will be more information available about this - and any new features - before each firmware drop.
    7:07
    [Comment From Steve Steve : ] 
    why can you not opt out of BT WIFI on the home hub 4?
    7:07
    Dave: 
    Hi Steve - you should have no problem doing this through the Hub Manager
    7:09
    JacquiBT: 
    Some great questions coming through, the experts are typing up responses now
    7:09
    [Comment From DS DS : ] 
    Personal testing - Why is the 2.4GHz range less than the HH3 when at a distance from the hub, but better close up than the HH3?
    7:10
    JacquiBT: 
    Thanks DS, Dave is answering this now for you
    7:10
    [Comment From George George : ] 
    Will the 'Home Network' page show a HH4 instead of the Current image of the HH3?
    7:11
    JacquiBT: 
    Thanks George, Sam will answer that for you
    7:11
    Sam: 
    Hi George, the HH4 image will be displayed in place of the HH3 in the next firmware release
    7:12
    Dave: 
    Thanks again DS - you shouldn't find that, but this can depend on a lot of different factors in the home. I've found mine to be a bit better actually! But it should be pretty much the same for most customers.
    7:12
    Sean Donnelly: 
    Did you know the Hub 4 has Smart Setup?
    Easy set up in just a few minutes. No CD or computer needed, it's all online and works on any device. Set up your Hub 4 router and access all your free extras like BT Cloud and BT Family Protection in just a few clicks.
    7:12
    [Comment From DS DS : ] 
    Is it possible for BT to allow us to move the BTWifi SSID's to another channel, leaving our own SSID on a less congested channel?
    7:12
    Dave: 
    Hi imjolly, sorry for the delay, Emma asked me to reply on her behalf. We have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
    7:12
    JacquiBT: 
    Hi DS, Sam is replying to you now
    7:14
    [Comment From JamesS JamesS : ] 
    What speeds can I achieve over wifi, assuming I'm connected to 5ghz? Thanks.
    7:14
    Sean Donnelly: 
    Did you know the hub offers Easy Wireless?
    Connect wirelessly by selecting your BT Home Hub connection on any compatible device and just push a button on the Hub and you're connected. It's that simple. No passwords needed.
    7:14
    JacquiBT: 
    Hi JamesS. Dave will reply to your question
    7:14
    Emma: 
    Hi imjolly, we have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
    7:15
    Sam: 
    Hi DS, moving BT Wifi SSID's to another channel is not possible on the HH4. However, we are looking closely at the wi-fi SSID's the hub broadcasts to see whether we can improve this experience.
    7:15
    Dave: 
    Hi James, 5GHz maximum data transfer rate of 300Mb/s; this will tend to translate as an optimal actual speeds of up to 100 Mb/s - depending on lots of factors in your home
    7:15
    [Comment From George George : ] 
    Why did you remove the built in plastic wireless info tab with a card?
    7:15
    JacquiBT: 
    Hi George, Dave is going to reply to that question
    7:16
    Dave: 
    Hi George - this was part of the design process, we've tried to make it even easier for customers to find their wireless information. Now it's not integrated it's a little bit more accessible.
    7:16
    [Comment From thebennyboy thebennyboy : ] 
    I currently have the HH3 and would like to know what noticable difference it will make having a HH4 over a HH3? We use the ethernet ports and the wireless.
    7:17
    JacquiBT: 
    Hi Bennyboy. Emma is going to reply to that question.
    7:17
    [Comment From Paul Paul : ] 
    How much faster is the processor in the home hub 4, compared to previous versions? how will this effect my online experience?
    7:18
    JacquiBT: 
    Hi Paul. Sam will answer that for you
    7:18
    Sam: 
    Hi Paul, the processor is a staggering 3x faster compared to the HH3
    7:19
    [Comment From Guest Guest : ] 
    Although opted out of BT wifi the hub still shows as being active
    7:19
    JacquiBT: 
    Hi Guest, could we ask that you post this on the community so the moderators can pick this up
    7:19
    Sean Donnelly: 
    Did you know that the hub 4 offers Dual band frequency which makes for a more reliable wireless connection?
    Smart dual-band technology reduces wireless interference and drop out’s giving you a reliable connection for all your devices.
    7:20
    [Comment From Guest Guest : ] 
    When you opt out of BT WIFI it appears to only opt out on the 2.4ghz channel and not the 5ghz channel. Are you looking into this?
    7:20
    JacquiBT: 
    Hi Guest. Dave will reply to your question
    7:21
    Dave: 
    Hi - thanks for this feedback, we'll definitely look in to it for you
    7:21
    Sean Donnelly: 
    Excellent questions coming through folks
    7:21
    Sean Donnelly: 
    Our experts are typing answers so please keep them coming
    7:22
    [Comment From Josh Josh : ] 
    Is it a known issue that the HomeHub 4 has problems identify the Xbox 360 as a media center extender when connected through a wired connection?
    7:23
    JacquiBT: 
    Hi Josh. Sam is replying to your question
    7:23
    [Comment From Winston Winston : ] 
    How much power does the home hub 4 use?
    7:24
    JacquiBT: 
    Hi Winston. Dave will respond to your question
    7:24
    Sam: 
    Hi Josh, we are aware of this issue. This is a problem with the Xbox rather than the HH4 but something we are reviewing together.
    7:24
    Emma: 
    Hi the bennyboy, the main advantages of the hub 4 are the faster processor (3 x faster) and 5 GHz wifi. There is no interference with 5GHz so you get better performance and as the range isn't as wide you dont have to share the bandwidth with neighbours etc. the hub still has 2.4 GHz so you still have the range you have withhub 3 too!
    7:24
    Dave: 
    Hi Winston, I am afraid there's no simple answer as it really depends on what features are in use. But the Hub 4 meets the latest Broadband Equipment Energy Code of Conduct targets for energy consumption.
    7:25
    [Comment From Mel Mel : ] 
    Why did you ignore your existing customers loyalty by charging them for a new hub, don't they pay enough already in their monthly fees?
    7:25
    JacquiBT: 
    Hi Mel, Dave will reply to your question
    7:25
    [Comment From Winston Winston : ] 
    How long did it take you to design and develop the home hub 4?
    7:26
    JacquiBT: 
    Hi Winston, Emma will reply to your question
    7:27
    [Comment From George George : ] 
    Will we get manual power save back?
    7:27
    JacquiBT: 
    Hi Gerorge. Sam will answer your question
    7:28
    [Comment From Jade Jade : ] 
    Does the home hub 4 support ip6 through a future upgrade?
    7:28
    Emma: 
    Hi Winston, It was about 2 years when we first started the project with the first ideas and concepts
    7:29
    JacquiBT: 
    Hi Jade. Emma will reply to your question.
    7:29
    Emma: 
    Hi Jade, thats something we are working on so yes something for the future
    7:30
    Sam: 
    Hi George. With regards to the manual power save feature, we have looked to make this automatic for all of our customers. However, you are able to change the brightness of the lights as an additional step.
    7:30
    Dave: 
    Hi Mel - we've made a lot of changes for our existing customers since the launch of the Hub 3 a couple of years ago. Our customer offer for the Hub 4 only £35 - a really big discount compared to the full price of £109! We've also created a range of recontracting deals that contain a Hub 4 for only the cost of delivery. If you're out of contract or in the last 3 months, you could take advantage of those offers as well. We really want all of our customers to be able to take advantage of these options!
    7:31
    Sean Donnelly: 
    Did you know the Hub 4 has a faster processor? Inside the BT Home Hub 4 router is our latest Broadband processor – the brains of your Hub. It allows you to pass information between connected devices quicker than ever. So if you are transferring files from one computer to another or watching a film streamed from another device, the BT Home Hub 4 won't slow you down.
    7:31
    [Comment From thebennyboy thebennyboy : ] 
    Our house has very thick stone walls and the wireless is weak in certain rooms. We have a few devices in our house that support 5Ghz Wi-Fi. Does the HH4 also work ok with home plugs that use your power cables to provide network connectivity?
    7:32
    JacquiBT: 
    Hi thebennyboy. Sam will respond to your question
    7:32
    [Comment From Calvin Calvin : ] 
    What future developments are in the works for home hub 4?
    7:33

    DS wrote:
    Not many of my Q's are showing either. Could be busy I guess......
    yeah I can tell, I know your quesitons are pretty good but if you notice that JacquiBT is deliberately choosing the questions she wants to go through. The whole chat is based around the fact that they have added 5ghz. I am appauled as I was hoping to at least ask one question. 

  • Replacement BT Home Hub

    I placed a broadband order which was installed last week.  As you would expect, as part of the ordering process BT sent a BT Home Hub 4 which was despatched to me but I wasn't in the country so the Post Office left a collection card.  However, due to an extended period being away the item was returned from their delivery office to the sender.  So I never received it.  I have a tracking number confirming this.
    A few days before the installation appointment I had still not received the BT Home Hub 4, so I phoed BT and asked them for the status.  A replacement Home Hub 4 was shipped which I received.
    However, I am now getting asked to return my non-working Home Hub 4 which is of course garbage.  I never had one in the first place !
    How can I get this sorted ?  The call centre are next to useless.

    georgemac wrote:
    I have never heard anyone have a single positive thing to say about the support when connected to the Indian call centres. 
    UK call centres are much better at dealing with issues. Don't undertsand why BT are persevering with Indian call centres. 
    That could be because people usually only come onto a forum to complain about bad service and very rarely about good service. It is also the same when having a conversation with people, they will usually tell you when they have a problem with Customer Services in any walk of life but again very rarely when they have good service.

  • HP 6510 / BT Home Hub 4 compatibility

    I am about to switch from TalkTalk to BT internet principally due to the failure of the TT proprietary router to 'talk to' my HP 6510 printer (also due to the appalling customer 'service' that I have experienced too!).
    Can anyone confirm that there are no problems as regards successfully making BT's Home Hub 4 connect to / recognise the printer.......?

    TrevorB46 wrote:
    I've installed a new BT Home Hub 4 and everything other than our HP printers connect wirelessly with no issues. The HP printers (C510 and 5524 Photosmart models) do not see the Hub (SSID) when searching for networks. They previously connected seemlessly to the Home Hub 3 but despite trying all the usual fixes, de-installing, re-booting, calls with both BT and HP I have so far failed to find a solution. Any ideas please?! 
    This may not be much help, but may give some clues.
    The HP 8180 printer, which I have was difficult to setup.
    For this model you can only have either USB connection to PC or wireless - not both.
    Wireless restricts the functionality or the printer - availability of drives on the printer, etc.
    Your model will be more recent, and these problems should have been ironed out.
    Is there a reset function on the printer menu?
    Try resetting to factory defaults - or at least clear any settings which you have entered, and then start again. I assume that the printer software is up to date.
    Also, what security are you using? WEP, WPS. They all seem to be changing and I never know what the latest, most secure  setting is.
    All I know is that mine is currently WPA2 personal.
    I'm just waiting delivery of a HH4, and will have to go through it all again.
    You may try connecting wirelessly to the PC, and not to the overall network, as a starting point.

  • Delivering the Home Hub to alternate address

    Hi, I'm trying to sign up to the "Unlimited Broadband and Calls with superfast BT Infinity broadband" package.  I'm up to the Delivery section where it says "Your new BT Home Hub will be delivered 2 working days before your installation date shown above"
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    http://bt.custhelp.com/app/answers/detail/a_id/12401/kw/hub%20delivery/c/346,402,404
    than an alternate delivery address could be specified.  I can't seem to find this option anywhere however. Am I missing something?
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    hi John, thank you for your answer.
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    Edit: Nevermind, I found it, these options come after you've entered payment details.  Thanks for trying anyway

  • Lack of loopback on Home Hub 3 is making me consid...

    The lack of loopback on Home Hub 3 is making me considering quitting BT Infinity. Why? Because as a software developer this is a giant paint in the **bleep**!
    Every application I develop from home has to use local IP addresses, which means it keeps adding development time to my projects as I cannot use hostnames and have to keep writing go-arounds. It's a giant PITA!
    I mean, sure, if you didn't support some wacky new technology that only 1% of people used then that'd be understandable but BT Infinity is FAST internet and people who pay £40 a month for FAST internet usually aren't the clueless old people you think they are!
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    So BT, pull your finger out of your god **bleep** **bleep**, hire some decent developers and fix your **bleep** because I and thousands of other customers are wound up by this. You're doing nothing to inspire loyalty. Nothing.

    Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
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    You do have the alternative of using your own router, there are plenty of cheap cable routers available.
    If you only have one PC connected, then you can connect it directly to the modem, by setting up a PPPoE network connection type.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Regular disconnection from my Home Hub 2.0 on Infi...

    For the last year I've been getting regularly disconnected on the wireless from my Home Hub 2.0 router on Infinity - and have to reset to get the connection back (this happens to all phones and laptops connected) - this is despite the blue lights remaining 'on' on the hub. It's now getting more and more frequent (5 times per day) - making skype calling a challenge. Also the line speed degrades and a reset brings this back up. I contacted the help line a few months ago but failed to fully resolve this. In my mind the home hub is faulty and I need a new one - but seems v difficult to get that to actually happen.
    I'm on the verge of cancelling and going to another provider now I'm out of contract - any advice?  

    From the memory, (which is not very good at the best of times), the Home Hub 2 is not infinity compatible.  The router needs to be able to support PPoE on a WAN port.  The HH2 does not have a WAN port.
    Other than that there are lots of threads on here re: unreliable wireless connections.  Too many to list all the definitive suggestions.  A search should help.
    As to BT replacing the router, BT may replace it if it is deemed faulty within the warranty period.  If the router is over a year old it will be out of warranty and as it was purchased by you as part of the contract it will be your problem to sort out.
    Many on here have replaced or not even used the supplied router.  As long as the replacement supports PPoE and has a WAN port, (i.e. Cable router), you should be OK.  There as also a growing number of routers that are VDSL capable so it may be a consideration to replace the modem as well.  With regards to router replacement this thread may be of interest.
    http://community.bt.com/t5/BT-Infinity/List-of-Routers-to-replace-Home-Hub-3/m-p/298203/highlight/tr...
    Dave

  • Issues with Home Hub 3 Wireless. And lousy teleph...

    I don't know if this forum is moderated or followed by BT support staff, but I sure hope so.
    After coming from Virgn Media for my BB to BT infinity (Awesome speeds btw!) I'm pleased with the connection and, up until today, the support. I now have issues with my Wireless devices on the HH3.
    This is the outline of my setup:
    I have the Open reach modem connected to the home hub.  I then have the 1Gbps ethernet port from the home hub that is connected to a 1Gbps 5 Port switch that connects my wired network together (Consisting of my Xbox, Networked Printer and my Desktop PC).  Wireless serves 2 Laptops, an Xperia U phone, and a G5 Ipod touch (not all mine, I have a flat mate).
    My issue is that when more than one device connects via WiFi, the WiFi network has serious issues: The connections don't drop per se, but websites are not delivered, data transfer is intermittant at best - i.e. the WiFi network simply does not work.  When there is only one device, there is no issue.
    Now, being a techie (I don't mean to title drop, but I think it's important that technical support know that I know my stuff) I'm an electrical engineer (The graduate type) and I know my IT - so I have my own idea of what's wrong with this.
    Now, as my order was not completed until yesterday, techincal support couldn't/wouldn't help until today.  Yesterday, however, I spent hours trying to solve my issues and got as far semi-solving the problem.  I managed to get everything working nicely together when Wireless N is disabled and only a/b/g is enabled.  Great, but a main selling point is the Wireless N and I want to use this.
    So, today I phoned technical support.  I should also note here, and I made this perfectly clear with support, that when the WiFi starts to missbehave, the wired network still works perfectly and I have no issues with internet connectivity with any wired devices.  So, clearly this is not a line fault - it's on this side, aka, the router WiFi side where the problem resides.  Support decided to do a line test anyway - and of course it got the all clear.  He then asked me to reset the router (Yey, again after I had done it plenty of times before, only this time I had customised the SSID and the LAN IP addresses and now they need done again).  He then went on to state that I should receive an e-mail with instructions on what to do next, and if they are still issues to reply to a text message that will be sent.
    Duly, an email arrived.  It began with "Sorry you had to call us today about your wireless disconnecting. We’re pleased we could help you get it working again." and continued on with with this theme.  No, my problem is not resolved!  I phoned back, this time advising me to change channels, and check individual devices to see if they're any conflicts - I did this pretty quickly and disabled and re-enabled WiFi on my Laptop, phone, ipod and still to no avail.
    I have now been told that I will get a phone call between 3 and 3:30pm to see if the WiFi will settle down. huh!
    I don't mean to be such a pain and sound like such a git, but this is not an issue that I believe the technical support (via the call centre anyway) will be able to solve.  This is an issue with the HH3, mine at least, not being able to handle mutiple WiFi devices conntected simualtaneously - all but one on N, the other on G.  Now, I'm of the understanding that this shouldn't be a problem.  I'm sick of telephone support going through their script without listening to the whole issue either or beleiving that I spent a good 2 hours yesterday getting to the bottom of this.  I don't need line tests, I don't need resetting the router, I don't need changing channels - I've did all this!
    So it looks as though I'm stuck on HH3 in 'G' for now until we solve this issue.
    Further information: I'm using the type A HH3; again wired devices are not impacted in any way from this issue; I have tried multiple different channels; YES! I've reset the router and power cycled it; And this issue happens wether my WiFi devices are 1 meter away from the HH3 or 15 meters away.
    Could this be a bad HH3 or frimware issue? Can someone suggest something or highlight something that I've perhaps overlooked or missed?

    This is only a customer to custome help forum.
    This link may help, although some of the things you may have already tried.
    Wireless can prove quite unreliable, and an separate wireless access point can help.
    Wireless connection problems
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Wifi connection issues with Home Hub 5

    Hi can any body help because I am starting to get very frustrated with the Home Hub 5 and it's wireless connection.
    infinity 2 was installed at my house in the beginning of September, everything worked Ok for three weeks then for no apparent reason the hub kicked out all of my wireless devices (phones, kids iPods, tablets etc) at 6:45 one morning. When I got home from work I rang BT and was told to perform a Pin reset. This seemed to work but less tham 48 hours later at exactly the same time in the morning the hub kicked out all of my devices again, this time I just pressed the restart button on the top of the hub and everything reconnected but the Wifi range within my house had dropped. A few days later the hub kicked all my devices out again (each time it has done this the light on the hub has remained blue showing it is supposedly working OK)
    One evening this week the hub of its own accord cycled through all the colours of lights indicating problems and that it was restarting. Today at 10:15 the hub kicked all my Wifi devices out again. I have contacted BT every time this has happened and told them about the poor range of the Wifi signal.
    I do not want to be restarting/resetting my Hub every couple of weeks i need a permanent solution.
    One of the reasons I switched from TalkTalk to BT when fibre became available was the fact that the Home Hub 5 was supposed to be the best provided router by any of the networks, being the only one that is an AC class router. The thing costs £130 if you want to by one. Quite frankly the £60 TP-Link dual band router I bought when I was with TalkTalk had a better range and was more stable. I would switch back to that if I knew BT's router settings (but they like to keep that a secret)
    I really am beginning to regret switching from TalkTalk. Please someone restore my faith in BT.
    Sorry for the lengthy rant but I hope you can understand why I've ranted for so long.
    Nick

    Hi imjolly
    Sorry its taken a while to reply to your post.
    I wanted to try BT's latest attempt at a solution before i tried your idea.
    Since your reply the Home Hub 5 has dropped the Wifi connection to my devices another three times.
    The second time less than 30hours after BT's so called fix, which was to make sure the 5Ghz channel was not syncing with the 2.4Ghz channel. Tonight it went again and BT's response was to take the router out of smart channel selection and manually select channel 9,6 or 11 on 2.4Ghz and 36,40,44 or 48 on 5Ghz. Well I havent even bothered with that, if the prats at BT would look at their records they would see they have already suggested that.
    This HH5 is the most unreliable piece of garbage i have ever had the misfortune to use. WHY OH WHY did I leave TalkTalk
    I have tonight tried your solution. Fingers crossed that this works.
    Nick 

  • Issues with Gagabit connection on BT Home Hub 3.0

    I did post this is the BB Other Forum, but got no reply, maybe someone can answer it in this one.
    I have just received a BT Home Hub 3.0 to replace my old HH 1.0
    I have connected the hub up and 'assumed' that if I plug port 4 into my existing gigabit home network everything would work simple.  However this is not the case.
    My existing ;working' home network has the following
    1 x PC
    1 x Laptop
    1 x N.A.S
    These are all connected by a 5 port Netgear Switch (GS605) they all have the yellow light to say they are at gigabit speed.
    When I plug the HH 3.0 into the swtch, the light only comes up as orange (100mps).  I have tried changing cables, but still the same result.
    However, if I connect the PC directly to the HH 3.0 then my Local Area Connection says it is connected at 1.0Gbps.
    When connected to the switch, my connection through the HH 3.0 is very slow, but when connected directly to the HH 3.0 it is running at speeds I previously had.
    I have disconnected all items from the switch, powered down the HH 3.0 and connected it on its own.  The yellow (1Gbps) light flashes for a while and then changes to orange.
    Can anyone advise?
    Regards
    Trevor

    I have tired connecting just the HH 3.0 to the Netgear Switch with cables that I know work at 1 Gbps and into all the ports.  Resetting the HH 3.0 on several occasions.
    Each time the light flashed yellow and then turned to orange.  I know the switch works as I have green lights when known Gbps items are connected, eg, PC, Laptop and NAS.
    When I connect my PC directly to the HH 3.0 in the Gbps my network connection comes up as 1 Gbps.
    It is just when I connect the HH to the switch.
    When I go to the Home Network setting on the HH I have the following.  The hub is connected to the switch on ethernet port 2
    PC connected at 1000 Mbps (directly to the Gbps on the home hub)
    BT Vision connected at 100 Mbps (directly to port 1 on the home hub)
    Laptop connected at 100 Mbps (connected to the switch) but is showing as 1 Gbps on the switch.
    NAS connected at 100 Mbps (connected to the switch) but is showing as 1 Gbps on the switch.
    Any further ideas?
    Regards
    Trevor

  • Problem with password in home hub manager

    Hi
    I have a pc and a laptop connected wirelessly to homehub 3. connection is fine having swapped the hub for a new one.
    The problem I have now is that when i go into hh manager on the laptop, I cannot enter a password to get to settings.
    I get admin as user and cursor won't work  in password panel.
    On the pc it works fine. It's no biggy as I can acess settings on the pc but anyone know why it is happening?
    This is the screen I get. Different to the usual one.
    To prevent unauthorised access, your BT Home Hub's settings are protected by a password. To change the settings in your BT Hub Manager, you'll need to enter your admin password, then click the 'OK' button on this page. Please remember the password is case sensitive.
    Username:
    admin
    Password:
    Solved!
    Go to Solution.

    somniac wrote:snipped
    connection is fine having swapped the hub for a new one. The problem I have now is that when i go into hh manager on the laptop, I cannot enter a password to get to settings.
    Swapped from a what version hub? It does sound like you may of been using a v1 or v1.5 hub prior to using the hub3
    What happens if you go to saved passwords on your laptop, locate the 'admin' one, make a note of it just in case and delete it. Does this allow you to access the hub manager now?
    -+-No longer a forum member-+-

  • How to connect a BT Home Hub V3.0 Type B wirelessl...

    On my network I have a BT Home Hub (version 3.0 Type B) as the main router. I also have an old BT Home Hub (version 1.5) lying around. The router is located in the study and I hope to set up the spare home hub as a wireless repeater in the lounge next to the study. This would allow me to give a Sony TV access to the internet via an Ethernet cable connected from the TV to the wireless repeater.(By the way the Sony Wi-Fi dongle costs £70 and the reviews on it are awful.) Any thoughts on how to do this? Some clear concise instructions would be very useful.
    Solved!
    Go to Solution.

    imjolly wrote:
    From memory you can't connect them wirelessly
    That is correct, you cannot do it.
    Broadband extenders would be a much better idea.
    http://www.shop.bt.com/products/bt-broadband-extender-500-kit-8W3T.html
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • How to use Home Hub 3 as a 2nd router(access point...

    Hi guys hope you can help; I am trying to add my Home Hub 3 as a 2nd router (ie an access point) to my home network and struggling.
    What am I trying to achieve.
    I have a fully functioning home network which is working great but the wireless range does not extend to the room above my garage, some distance away from the main house. I currently service it with an Ethernet link from my E4200 router, via the mains wiring, to link to a PS3 there. But I want to extend this to have a wireless network in the remote room so I can link multiple devices - rather than spend more money, deploying a 2nd router which I already have  is preferable.
    What have I got.
    I have a Linksys E4200 router (nice piece of kit) attached to my ADSL line via a Belkin N1 wireless modem-router set to  “modem only” mode (I was using a DSL modem until yesterday but that went AWOL and digging out the Belkin router I saw that it had a modem only function – and it/they worked first time )
    All of my gear in the house is attached wirelessly to the E4200 which is delivering circa 11.5mbps from a maximum of 12.5mbps for the line measured by BT onsite. So  all is  fine there.
    What have I done to try and use the HH3
    Linked an Ethernet cable between one of the Ethernet ports on the E4200 to a mains plug.
    Linked an Ethernet cable from a mains plug to one of the Ethernet ports on the HH3 router.
    Ie as the PS3 was linked.
    3.  Switched on the HH3 router: the power light is solid blue, the wireless light is solid blue, the broadband light is off
    4. Connected my laptop to the HH3 network and loading up a web page on IE9 displays a web page from bthomehub.home/etc etc with title BT Home Hub and a message “Can’t connect to Broadband”. It is the start of a self- diagnostic routine. Answering all the questions I eventually get a Home Hub Administrative Home Page displayed.
    Is there a quicker way of getting to this admin page??
    5.  I switched off DHCP
    I changed the IP address from 192.168.1.254 to 192.168.1.200 as this seems to be what the other threads on this subject did.
    When I went to apply the change a message came up telling me that I might not be able to access the HH3. I ploughed on disregarding this and needless to say I could not then access the HH3 via the web interface and trying to access a web site nothing happened.
    6.  I did a hardware reset on the HH3
    7. Going through the motions again, when I got to the admin pages again, I switched off DHCP and this time left the IP address alone, ie 192.168.1.254.
    When I went to apply this  I got the message
    “After changing these settings you will need to renew the IP address of all devices connecting to your BT Home Hub. Please follow the instructions provided with your devices.”
    I applied the change – but have not yet done any fooling around with IP addresses on my laptop because I don’t want to start mucking around with my laptop
    I then tried to access a website, and failed, but on this occasion rather than nothing happening, the Home Hub website came up  again displaying the error message page.
    And that is where I stand. All looks so easy when reading other threads on this and other forums but it is not working for me.
    Any help greatly appreciated.
    The IP settings on the E4200 are
    IP  192.168.1.1
    Range  192.168.1.100  to 192.168.1.149
    Also connection type on the E4200 is POE not POA – as far as I  recall that is what it needed to be to connect to the DSL modem and work.

    Thanks for the speedy reply!
    I have actually came across this page before - I seem to hit a snag when I connect the repeater hub (my HH3).  As outlined, I have at all times kept the repeater hub connected via ehternet into one of the regular LAN ports to my main HH5.
    But when I connect my laptop to the repeat hub (HH3), I am actually connected to the internet somehow (I assuem using the HH5 network) but under my network connections it says I am connected to the HH3.  As a result, when I go to the homehub settings page 192.168.1.254, it brings me to the main HH5 settings page and not the repeater HH3.
    According to the instructions it says I should "Ignore the not connected page", but I am connected and I cant seem to alter any of the settings on my HH3 while it is connected to the HH5.
    Any other pointers?
    Thanks!

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