Lack of loopback on Home Hub 3 is making me consid...

The lack of loopback on Home Hub 3 is making me considering quitting BT Infinity. Why? Because as a software developer this is a giant paint in the **bleep**!
Every application I develop from home has to use local IP addresses, which means it keeps adding development time to my projects as I cannot use hostnames and have to keep writing go-arounds. It's a giant PITA!
I mean, sure, if you didn't support some wacky new technology that only 1% of people used then that'd be understandable but BT Infinity is FAST internet and people who pay £40 a month for FAST internet usually aren't the clueless old people you think they are!
I don't even like BT I think you lot are a bunch of crooks, but I don't live in a cabled area in my new house so I'm stuck with you. Considering moving to a friends FTTC service even if I do have to pay £20 extra a month.
So BT, pull your finger out of your god **bleep** **bleep**, hire some decent developers and fix your **bleep** because I and thousands of other customers are wound up by this. You're doing nothing to inspire loyalty. Nothing.

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
Its possible one of the forum members may be able to help you if its a general enquiry.
You do have the alternative of using your own router, there are plenty of cheap cable routers available.
If you only have one PC connected, then you can connect it directly to the modem, by setting up a PPPoE network connection type.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

BT Infinity - Home Hub 3 - Lack of Wi Fi Range

Hi, I have BT Infinity (Fibre to Cabinet) and a Home Hub 3. I have my iMac connected to the Hub, about two feet away, via an ethernet cable.
When I connect my iPad via WiFi, approximately 15 feet away in another room, the WiFi signal is not very good at all, in fact it drops the signal completely some times.
I switched to BT because of their advertising, which said I could run multiple devices around the house with no problem, it seems I can't and not very happy.
Can some one explain please...

DWS wrote:
"Have you tried changing to a different wireless channel?"
How do I do that? This was not explained to me when the system was set up.
I will give you some links that will help.
Change encryption
Change Wireless channel
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Regular disconnection from my Home Hub 2.0 on Infi...

For the last year I've been getting regularly disconnected on the wireless from my Home Hub 2.0 router on Infinity - and have to reset to get the connection back (this happens to all phones and laptops connected) - this is despite the blue lights remaining 'on' on the hub. It's now getting more and more frequent (5 times per day) - making skype calling a challenge. Also the line speed degrades and a reset brings this back up. I contacted the help line a few months ago but failed to fully resolve this. In my mind the home hub is faulty and I need a new one - but seems v difficult to get that to actually happen.
I'm on the verge of cancelling and going to another provider now I'm out of contract - any advice?

From the memory, (which is not very good at the best of times), the Home Hub 2 is not infinity compatible. The router needs to be able to support PPoE on a WAN port. The HH2 does not have a WAN port.
Other than that there are lots of threads on here re: unreliable wireless connections. Too many to list all the definitive suggestions. A search should help.
As to BT replacing the router, BT may replace it if it is deemed faulty within the warranty period. If the router is over a year old it will be out of warranty and as it was purchased by you as part of the contract it will be your problem to sort out.
Many on here have replaced or not even used the supplied router. As long as the replacement supports PPoE and has a WAN port, (i.e. Cable router), you should be OK. There as also a growing number of routers that are VDSL capable so it may be a consideration to replace the modem as well. With regards to router replacement this thread may be of interest.
http://community.bt.com/t5/BT-Infinity/List-of-Routers-to-replace-Home-Hub-3/m-p/298203/highlight/tr...
Dave

LaserJet Pro CP1525nw cannot connect to new router (Home Hub 2000)

In December, we replaced everything EXCEPT our LaserJet Pro CP1525nw colour printer - new laptop (Dell Inspirion 15), new operating system (Windows 8.1 - 64 bit), new internet provider (Bell) and new wireless router (Home Hub 2000).
Immediately, we were unable to connect to the router. We tried all of the suggestions, including connecting the printer directly to the router - which worked, until we disconnected it and then they could not communicate again.
At the time, the only solution we could find was to connect our printer and laptop via USB cable and print that way - no more wireless printing, so unable to print from phones and iPad, but at least we could print from the laptop.
In the past month, we have become unable to use many of the features on our printer - when we try to select print options, we get the message "HPMSN103.dll has stopped working." So, we can still print, but cannot select options.
We have tried using the CD that came with the printer, and it gets to a certain point and then a fatal error occurs. We have tried downloading the "full solution" printer install program from the HP website, and the same thing happens. We have tried skipping that and just choosing the appropriate printer driver in Windows: if we only use that driver, we get a printer that shows up, but we cannot print if we select it (interestingly, though, we can actually access the printer options!); if we say we have the disc, then we get two printers showing up - we can select print options on the one that will not allow us to print, but not on the one that actually prints. If we try removing one of the printers, they both uninstall and we're back to square one.
So, we WANT to be able to get back to printing wirelessly - after all, we paid (handsomely) for a wireless printer! And we still cannot get our printer and the router to recognize each other. Can somebody help? We don't want to have to buy another printer.
Thanks!

Hi @Capers2 ,
I see that you are experiencing issues setting up the printer on the new router. I will certainly do my best to help you.
Thank you for providing that detailed information.
If the network name has any spaces or special characters, the printer may not recognize it.
The printer is only capable of sending/receiving in the 2.4 ghz band.
If it is set to 5 GHZ network you may need to change to 2.4 ghz. (rename the 5 ghz or shut it off)
The WPA key setting needs to be on AES to work correctly not TKIP.
Multi casting needs to be turned on.
Firewall on router has to have open ports for printer.
If you have Mac Filtering you need to give printer hardware address from Configuration page.
You might need to contact your router company for further assistance to check those settings.
I would reset the printer first to clear out any previous network settings.
Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.
Print out a configuration report and make sure the SSID and IP address are cleared.
Printing a Configuration Page.
The easiest way to setup the printer back on the wireless network is through a Ethernet connection and then switch over to wireless.
Disconnect the USB cable.
Remove any printer software by following these steps:
Go into Devices and Printers , click file then Server Properties, click on the Drivers tab at the top of print Server Properties window. Choose the printer you want to uninstall and click remove. Choose remove driver and package. Any that say Universal PCL 5 or Universal PCL 6 also remove and the Laserjet CP1525nw.
The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click yes to say that you are sure you want to do this. (if the printer isn't listed that is OK)
Right click and delete any entries for the Laserjet in the Devices and Printers Window.
Run the uninstall from the CD.
Press the Windows key and the X key together. and select File Explorer, right click the CD for the
printer and left click open in new window.
Connect the printer to the router with a Ethernet cable.
Wait about 1 minute and the printer should have a valid IP address.
Print the configuration page to get the printer's IP address to configure the Wireless.
Type the IP address in Internet explorer's address bar which should open the printer's embedded web services page.
Setup the wireless through here now.
Click on the networking tab, wireless on the left, fill out the network information and apply the settings.
After the confirmation, then disconnect the Ethernet cable.
Now you should have a blue wireless light on the printer in about 1 minute.
Perform a clean boot on the computer and turn off the Antivirus Software. How to perform a clean boot in Windows.
Run the installation again.
If you are prompted to connect the USB cable during the installation, Then immediately after connecting the USB cable, follow the steps in this document to update the drivers so it doesn't error out. A Fatal Error Displays During Software Installation. Then the installation should continue.
Test the printer.
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Home Hub 3 absolutely refuses to port forward!

I'm not new to networking and know all that must be done to forward a port on a router, but the HH3 constantly tells me that any port I try to forward for any device on my network is in conflict with another device/port range/etc even though it will never let you set up a device/range to be forwarded in the first place for there to be any conflict with.
How can I get around this? Looking around it seems version A of the HH3 has this problem and I seem to have this version A.
How do I go about getting a new/working one sent?

People have been sucessful by using very short device names, and static IP adresses. Then mapping the application to the IP address of the device, and not its name.
Solutions are posted all over this forum, but a good place to start would be.
http://community.bt.com/t5/BB-Speed-Connection-Issues/Home-Hub-3-Port-Forwarding-NOT/td-p/154757
and
Port forwarding and Loopback DO work!
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 3 - losing connection to certain devices

Hi, I've just upgraded to Infinity to try to improve the poor download speeds and regular loss of broadband I was getting on the old BT copper wire service. This included an upgrade from the Home Hub 2 to the Home Hub 3. Early results on the speed are good - typically download speeds are up to 25mb and upload has improved to around 8mb (from less than 3.5mb and 650kbs). However, I'm now experiencing WiFi connection problems with some of my devices.
I have a range of computers, games consoles, iPod touches and iPads connected wirelessly to the router. Some, like my Lenovo X201 and my son's X-box, have connected and remain connected. Others, like my sons' iPod touches, the iPad, and our Dell Netbook seem to freeze. One moment you are surfing the Internet, then you click on a link or try to search, or select a new page and the browser suggests it's trying to go to that page, but nothing happens. The only way to unfreeze it is to disconnect and reconnect, or to renew the lease. On the iPad this can occur every two-to-three minutes, which is a very irritating way to surf! There are similar issues with viewing video content from iPlayer, etc.
Does anyone have any ideas on how to resolve this before I resort to call the BT 'helpline'? (Yes, helpline is in quotes: I have a long relationship born of many years of broadband - or lack of it, more accurately...)

Hi snbjap and rounhead27, welcome to the forums
Ok, I too have a hub3 and have also seen this lately, though my hub has had many settings changed, so they're no longer at default settings.
The event log on the hub manager doesn't show this drop, which is odd as it normally does.
There are some things you can try:
a) change the wireless interface type from the default of b/g/n to just b/g
b) set each device to be issued with the same IP Address via the hub(time consuming for multiple devices)
or
c) set each device with a static IP Address and manually configure the settings to connect to the hub and thus the www (This so far, appears to have cured my Wii dropping)
Having said all that, and because I've already done the above, which has worked for me till the recent drop via wifi, I'll flag a forum mods to see if there is currently a known issue.
-+-No longer a forum member-+-

Home Hub 3/USB HDD causing internet connection to ...

Hi Guys,
I've been using a Home Hub 3 for a couple of years without any real problems. I recently decided to plug a USB HDD into the hubs usb port to act as shared storage on the network. I initially tried using an unpowered portable HDD which failed to work (I've since found out that the port does not have the power to power these devices).
I then tried a powered HDD which worked well and I was able to map to my network. However with in 24 hours I started noticing very frequent intermintant dropping of my internet connection. Through elimination I have isolated the cause to the USB drive. On removing and powering the drive the internet connection returns to being stable with no problems.
To test if it was just a fault caused by that particular USB drive I installed a USB flash drive (I have read that the port outputs enough power for a simple thumb drive) to see if the problem was recreated. Again the drive was recognised and I mappped it to the network sucessfully. However the intermitant problem has again become apparent. It has again also been corrected by removing the drive from the home hub.
The outages seem only to be with the internet connection. The wireless network with in the home remains up and running without interfernce. The outages are all for several seconds before self correcting and can happen almost continually making the web virtually unusable. For example it has taken me 5 or 6 attempts to post this message.
Any help on the cause of this problem and solutions would be greatly appreciated. I'd really like to avoid buying a NAS etc if unnecessary.
Many Thanks,
Jeff

nickbailey_co_uk wrote:
...HDD needs to be formatted in FAT32...
Hi Nick,
Thanks for that info, and the above probably explains why it didn't work with the drive I tried it on - I'm pretty sure I formatted the one I tried to NTFS - I shall have to test it with a thumb drive.
Also, if you're looking at going down the NAS route, I've also been looking into getting a NAS and have had Netgear recommended to me - I know they're a good manufacturer, and from what I've seen it looks like you get pro-level features (such as RAID 5 (improved error correction/redundancy (for models with 3 or more drive bays)), hot swap (so you can swap out a dead drive without switching the unit off), and so on) at much closer to consumer-level prices - not 100% sure if they do one with FTP/web access, but I'd be surprised if they didn't.
Worth shopping around - there's a lot of alternatives on the market these days.

Home Hub 3-- Re-activating BTWIFI and BTFON signal...

I have a Home Hub 3 and some days ago I had to do a factory reset on it. After that I had lost the BTWIFI and BTWIFI-with FON hotspot signals from the hub.
When I logged in to the hub it said “You aren't currently part of the BT FON WiFi Community”.
I found this page on your website: http://bt.custhelp.com/app/answers/detail/a_id/12987/~/i%27ve-changed-my-bt-home-hub-and-my-bt-wi-fi...
I carried out the instructions to opt out and to opt in again, but after 3 days nothing had happened. There were still no hotspot signals from the hub and if I looked at the hub it still said “You aren't currently part of the BT FON WiFi Community”, despite the fact that if I checked my status online it said “opted in”.
I then called the support number 0800 022 3322 recommended on this forum and got the Indian call centre who told me that home hubs do not have a dedicated hotspot signal and that the problem was due to a lack of hotspots in my area….!!!
I then sent a support message using the BT support contact form describing the above problem and asking if they could re-instate the signals manually. This is the reply I received:
“*removed
This reply was also from India and needless to say, I did not phone the help desk as suggested, as this was the same number that had failed me previously. It is obvious that BT staff in India are not aware of how BT provide hotspots in the UK.
I opted out and in again once more at that point, but it is now 5 days since my opt in and nothing has happened at the hub.
So my question is, is there a way of contacting someone in BT in the UK who understands the problem and can arrange for the hotspot signals to be re-activated on the hub.
After all, they were de-activated inadvertently, and you would think that it would be in BT’s interests to activate them again as soon as possible.
I have no complaints about the BT broadband service, and I can understand the need for them to use an inexpensive call centre to filter out most of the simple queries, but in situations where the staff do not understand or cannot help they should refer the customer back to someone in the UK qualified to solve the problem.
Solved!
Go to Solution.

All power to the Mods! I had a letter from Stuart this morning saying he had checked my hub status and that it was queued for activation and that it should happen within 48 hours, but by the time I read his letter it was already activated. He thinks it was a combination of luck and co-incidence, but I blame divine intervention.
So I have marked SJTP’s post as the accepted solution. Thank you.
However, it should not be necessary to resort to these forums and the mods to resolve a problem like this, so I am going to suggest the following to any BT employees who might be interested.
While having a call centre in India is an inexpensive way of dealing with most of the problems raised by BT’s clients, there will always be some problems that are not resolved or are advised badly due to the limited training of call centre staff. At present BT send a customer satisfaction survey after any query of their call centre, but the results are used for their own purposes. What I would suggest is that any unresolved issues at that point should result in the client being given a contact to a UK based technical team so they can have some hope that their issue would be resolved.
This would create a huge boost to BT’s image amongst users and would probably greatly reduce the number of issues on this forum, particularly the ones resulting in negative press for BT.

Home Hub 3: ethernet & wireless connections from i...

I have a perplexing problem whereby the functionality I get from my Home Hub 3 is different depending on whether my brand new iMac computer running MacOS 10.7.2 is connected wired (i.e. using ethernet) or via wireless.
The functionality difference has shown itself to me in the two scenarios below. It's a problem to me because the problems occur when the iMac is connected via ethernet and I want to use ethernet to connect my iMac. If the wireless connection to the iMac was as reliable as everything else on my network (mac laptops also running 10.7.2, windows 7 laptops, iphones, ipads etc) I would be content to use wireless. However, the iMac frequently drops the signal requiring a wireless on/off to get it back. I'm tending to hold the iMac responsible for this and await an Apple fix, although having changed the security setting on the Home Hub 3 to WPA2 only and set the channel to channel 4, the wireless dropouts are much less frequent, without these changes it drops the signal every few minutes. Any input on this would be gratefully received.
I want wired for connection reliability (and speed), but I have a two situations where I get more functionality out of my network if the iMac is connected via wireless. A classic case of being caught between two stools.
Scenario 1
I have a WD MyBook Live NAS drive attached to the Home Hob 3 via ethernet with the intention of using it as a Time Machine backup disc for the iMac and to be a shared drive for our macbook and windows laptops. All seems fine at first with the iMac connected via ethernet, the browser can see the NAS drive and set it up etc, but Time Machine will only see the WD MyBook Live if wireless is switched on.
Scenario 2
I have an HP 5510 wireless printer and set it up and HP software installed on the iMac. With the iMac connected to the Home Hub 3 via ethernet printing is fine, however, scanning doesn't work, the scanner and iMac cant see each other. With wireless scanning is fine as well as printing.
I haven't wanted to mess with it all any more, Ive spent hours going through the HP software, the WD software, the router as well as the network preferences on the iMac. It's not making make sense. Anybody who knows what's going on here would be a genius in my book!

Hi mja, Apologies but I'm not the expert you're looking for, but a couple of my experiences may be of interest. I've got a WD my book running as a networked back up drive. A while back there was an update for a "USB" connected hard drive (which mine is definitely not) - this confused my PC -- wouldn't let it close down amongst many other symptoms --with great difficuly managed to disable the driver and sanity was restored. The other problem involved a print server that has a static IP address -------- my HH3 sometimes gives that IP address to other items on my network --------- this stops the printer working. Apologies if this post is not formatted correctly, I'm using an iPad --- not by choice,, All the best Michael

BT Home Hub 3 is **bleep** !!!!!!!!!!!!!!!!!

Okay so its know secret that BT send out HH3 that are **bleep** and can't do the job of talktalk modem/routers so i asked if i could have a Home Hub 2 send out to me because i need to run a server and HH3 will not or can not do "loopback"
so they are saying HH3 will work on my phone line but a HH2 will not work this sounds like **bleep** because i know people that still use their HH2 and my telephone exchange is the old type as i live in a very very small village.
Im leaving BT as soon as my contract is up and i cant wait.
SLOW SLOW BT CONGESTED EXCHANGE THAT I SEEM STUCK WITH HOWEVER AT PEEK TIMES WHEN I HIT A VERY SLOW 1MB ON MY BT LAND LINE THAT COST ME AN ARM AND A LEG I CAN JUST DISCONNECT FROM IT AND CONNECT TO NEXT DOORS VIRGIN MEDIA UNSECURED D-LINK ROUTER AND GET A 2.6 CONNECTION. HOW ???????????????????? AND WHY????????????????? IF ITS CONGESTED HOW IS THAT EVEN POSSIBLE OR DO VIRGIN PAY BT A **bleep** LOAD OF MONEY.
Solved!
Go to Solution.

New message from BT and seems they got things wrong im happy to say they are sending out a HH2
I dont like this part tho:
"I have also sent you a returns bag so you can return the hub 3 to us"
as i have been with them for 15months i would have thought i now own the HH3
This is my good news for today from BT:
"Sorry BT asked me to remove the reply so i had to remove it"
SLOW SLOW BT CONGESTED EXCHANGE THAT I SEEM STUCK WITH HOWEVER AT PEEK TIMES WHEN I HIT A VERY SLOW 1MB ON MY BT LAND LINE THAT COST ME AN ARM AND A LEG I CAN JUST DISCONNECT FROM IT AND CONNECT TO NEXT DOORS VIRGIN MEDIA UNSECURED D-LINK ROUTER AND GET A 2.6 CONNECTION. HOW ???????????????????? AND WHY????????????????? IF ITS CONGESTED HOW IS THAT EVEN POSSIBLE OR DO VIRGIN PAY BT A **bleep** LOAD OF MONEY.

XBox 360 and Home Hub 2 - NOT wireless

I am now desperate so please help.
MKy broadband works fine most of the time. When I attempt to play online on my Xbox 360 the broadband drops out every 5/10 minutes or so making it impossible. The broadband does not drop out at any other time, even when I just leave the XBox 360 signed in to XBox live. The issue only happens when I try to play online or even when I run a game. I'mm assuming it kicks me out when I connect to the game makers server or something. I've been trawling forums for days and tried all I can think of. Someone please help before I have to switch my ISP.
I've done quiet line test. power cycles and been through settings in the Hub Manager but it makes no difference. This started happening around 2 months ago and was told it was the exchange but now they've no idea. I had been running with no problems for 10 months and then it started happening. I've made no changes to my PC, hardware or, as far as I know software. I am connected via ethernet (yellow) to the hub.
Thanks, Damo.

Hi welcome to the forums,
The forums are customer to customer in the first instance, Only the mods (BT) will ask for personal information through a email link. Would you mind posting your Hub stats & BT speed test results this will help all with diagnosis-
To post the full stats from your router
for home hub - 192.168.1.254
Navigate to ADSL Settings or use the A-Z at the top right
Click on More Details and then post the results.
Run BT speed tester and post the results from http://speedtester.bt.com/
If possible it would be best to connect to the BT master socket this will rule out any telephone/broadband extension wiring also consider the housing of the hub/router as anything electrical can cause problems as these are your responsibility, if these are found to be the case Openreach (engineer) will charge BT Broadband, which will be passed onto you, around £130.00.
You might want to keep this for reference if you are using the Hub http://www.unofficialguidetolive.co.uk/
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....

Re: 2nd home hub 5, Infinity still keeps disconnec...

Hi Everyone..
Hopefully someone could shed some light on this wierd issue I'm having.. and in a way I'm glad to see its not just me having the same issue as Jamesvolvo...
After three engineer visits, well actually two visits as the 1st engineer was booked out between 8am and 1pm slot, but turned up after 3:30pm when I'd gone back to work.
As far as I can tell, this dropout problem became more noticeable within the last 4+ weeks where suddenly getting shouts from the family 'has the broadband gone down' and when checking the hub 5 seeing it with its blinking orange/red light and a red/orange B symbol (the light eventually returning to green and then blue) and the dropout consistency ranging from a few minutes uptime to a few hours uptime.
Also on top of the hub5 loosing it's WAN link on a few occastions I noticed that when the broadbad went down/up, I was unable to hear a dial tone when trying to call out on the landline and a phonecall from a mobile to the landline number would after allow me to hear a dial tone (where there was none before).
So 2nd engineer came out, nice chap.. and looked at the wiring at the infinity master socket, the socket at the front door and the splitter/bridge connection (which was put in when I went from BT ADSL to Infinity by BT contractors) etc.. and told me that it'd all been wired up wrong and was impressed that anything was working. So he made the necessary re-wirings and tested the line and the broadband and found no faults.
So the next day or so I then get a call from the wife informing me that she can't dial out on the landline and that there was no dialtone. So when I got home from work I then went round (again), powercycling the phones and making sure that they were connected into the sockets correctly and even tested (as per BT line fault diagnostic process) into the infinity enpoint test socket.. still no dial tone.. so again I dialed the landline from my mobile and after the phone rang and I hung up, I then found I got a dial tone. (yay).
Checking the hub5 WAN syslogs I saw the same behaviour as jamesvolvo - (see below - ive filtred out all the other lines just to show the up/down/up/down cycles)
08:24:10, 29 Apr. (60063.610000) PPPoE is up - Down Rate=38274000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
08:23:19, 29 Apr. (60012.570000) PTM over DSL is up
08:22:41, 29 Apr. (59973.970000) PTM over DSL is down after 963 minutes uptime
08:22:41, 29 Apr. (59973.960000) PPPoE is down after 963 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
08:22:35, 29 Apr. (59968.290000) PPP LCP Send Termination Request [User request]
16:19:35, 28 Apr. ( 2187.920000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.6dB, Up=14.2dB
16:11:06, 28 Apr. ( 1679.170000) PTM over DSL is down after 13 minutes uptime
16:11:06, 28 Apr. ( 1679.160000) PPPoE is down after 12 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
16:11:01, 28 Apr. ( 1673.900000) PPP LCP Send Termination Request [User request]
15:58:10, 28 Apr. ( 902.870000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.5dB, Up=14.1dB
115:56:41, 28 Apr. ( 814.350000) PTM over DSL is down after 6 minutes uptime
15:56:41, 28 Apr. ( 814.340000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
15:51:19, 28 Apr. ( 492.570000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
15:49:52, 28 Apr. ( 405.600000) PTM over DSL is down after 0 minutes uptime
15:48:35, 28 Apr. ( 328.270000) PTM over DSL is down after 2 minutes uptime
15:48:35, 28 Apr. ( 328.260000) PPPoE is down after 1 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
15:48:30, 28 Apr. ( 323.290000) PPP LCP Send Termination Request [User request]
15:46:58, 28 Apr. ( 245.670000) PPPoE is up - Down Rate=22400000Kbps, Up Rate=4789000Kbps; SNR Margin Down=6.4dB, Up=5.6dB
So I called out BT again and again got the BT fault manager leaving me a voicemail saying not to worry but they had found 'something' on the local network and would also send an engineer to the CAB and test my connection from there saying that the engineer wouldnt need access to my home as the previous engineer had already done the re-wiring and tested it all ok.
Wouldnt you believe it, the engineer needed access to my home so I had to dash back from work to meet the engineer who was in the process of re-wiring the connection in the street. He'd found some water in the black cylinder under the pavement, so cut the wiers and put on new connectors etc and then went inside the house to test the line and broadband (again). And as with previous tests, no fault found.
He did give me a heads up as to not to keep calling BT (openreach) out, as the line tested ok and if i kept doing this, BT would no doubt start charging me for the callouts.
This kind of leaves me in a bit of a wierd position as where do I go from here? he suggested that I get BT to change the hub 5 from the mk1 to the mk2 that had just come out to see if that would fix the issue, but could not tell me straight why I was having this issue, I even showed him a video I took on my phone of the problem when I lost he dial tone and the testing I did, (BT phone LCD showed NO LINE) as if thats not enough proof that I have an intermittent problem!! and showed him the WAN syslosg to which he agreed "something definately wasn't right" and just re-iterated that it woudl be worth getting the latest hub 5 out of BT's doors.
So im having to post here to see if anyone has an answer as I'd hate to incur any costs from BT.. (£139??) Hopefully this forum moderator will see the issues we're having and help us out.. (other than making a seperate/new thread with the information I already posted in here)..
Regards
DeltaOskarMike

Hi Imjolly
Thanks for getting back to me.
Here's the information - although I've sanitised what I think is personal information...
ADSL Checker
BT BROADBAND AVAILABILITY CHECKER
Telephone Number xxxxxxxxxxx on Exchange THATCHAM is served by Cabinet xx
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
HighLowHighLow
FTTC Range A (Clean)
80
64
20
20
Available
FTTC Range B (Impacted)
79.6
52.9
20
12.2
Available
WBC ADSL 2+
Up to 7
4.5 to 11
Available
WBC ADSL 2+ Annex M
Up to 7
Up to 1
4.5 to 11
Available
ADSL Max
Up to 5.5
4 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
FTTP on Demand
330
30
Available
Fibre Multicast
Available
Copper Multicast
Available
Troubleshooting > helpdesk
1. Product name: BT Home Hub
2. Serial number: xxxxxxxxxxxxx
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 22/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 01:25:00
6. Data rate: 9999 / 38274
7. Maximum data rate: 22729 / 75117
8. Noise margin: 13.9 / 16.4
9. Line attenuation: 19.4 / 15.7
10. Signal attenuation: 19.4 / 15.7
11. Data sent/received: 14.4 MB / 191.9 MB
12. Broadband username:
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHubxxxxxx
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHubxxxxxxxx
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: xxxxxxxxxxxxx
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0
I've not done a quiet line test but will go though that process if/when I have a problem with the no dial tone next time.
Unfortunately I dont have a corded phone but for sanity's sake will no doubt get a cheap one from somewhere 9even if its just for future line testing) to eliminate any issues with the cordless bt phone I have.
Broadband doesnt appear to drop when I recieve a call and when I have had no dial tone in th epast I still have had broadband access. Although i know that on one occasion the hub5 did its usual sidconenct/reconnect (giving me broadband) but when checking the phone - there was no dial tone.
Also the title/problem description should change as its been moved - should be "Hub 5 keep disconnecting/reconnecting frequently"
Note: Looking at the same reported behaviour on other threads I can see as a last update from StephanieG (Community manager) below...
Re: HH5 New Software Version 4.7.5.1.83.8.204
on ‎23-02-2015 12h31
Hi Guys,
We can confirm that our technical team have rolled out a fix to all affected Home Hub 5As, so your service should be back to normal. The fix is a configuration change to the current firmware 4.7.5.1.83.8.204. We apologise for this issue and thank you for your patience.
This thread will now be locked. If you are continuing to experience any issues with your broadband connection, it will be due to a problem with your own connection. Please could you start your own thread about the issue, so that the community and the mod team can look at your problem individually.
So does this mean there's an additional fix to firmware release 4.7.5.1.83.8.204 ? as it appears that the fix was on or after 23/2/15 and my last firmware update was 22/1/15..
Regards
DeltaOskarMike

Connecting a NAS to Home Hub 4

I have connected mac computer directly to Home hub 4 with success and also a Develo Home Plug with success. I have got all of the wi-fi to work but I cannot get my Buffalo terrastion to be even seen. I have tried Buffalo to Hub direct via ethernet. Buffalo to switch via ethernet with switch to hub via ethernet. Anybody got any ideas please?
Best regards Dennis

The other option would be to change the IP and subnet of the home hub 4, so it matches your old router.
There are some instructions on this page, and I assume the HH4 is similar.
http://bt.custhelp.com/app/answers/detail/a_id/9011/~/how-do-i-change-the-dhcp-settings-of-the-bt-ho...
This can be quite tricky, and you could lose connection to the home hub, and a factory reset would be needed.
If your old router was not locked to your last ISP, there is nothing to stop you using that instead. All you would have to do is to change the login details.
As for changing the NAS, if you can get into the network settings screen, and select manual network configuration, and use the following settings, it should be possible to use it with the home hub.
Use these manual network settings.
IP address 192.168.1.50
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.254
DNS Server 192.168.1.254
I have chosen an IP address which is outside of the home hubs DHCP range, to avoid any conflicts.
To access the NAS after making the changes and restarting the NAS,
Go to http://192.168.1.50
That should bring up the normal NAS menu.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 3b replacement

replaced it with an Asus RT-N66U, some say it is really easy to setup, some say it is hard, for me, I was about to throw it back in the box and take it back for a refund, then it suddenly started working.... typical... but once working, it works without any issues providing you can get your head around the menus and settings.... I'm sure they could have made it easier/simpler
streamed a few youtube videos, over 1 hr each without any dropouts, previously drop outs were between several minutes to 30 mins approx, making watching youtube videos impossible, or any kind of streamed video, it isn't just video, normal surfing, checking emails etc would cause it
come on BT, the Hub is clearly faulty, or is that how you programmed it?
went through 2 HH3B and 1 HH3A, shame really as I think it looks better than the Asus
amyway, pull a finger out BT and sort the Home Hub out! we shouldn't have to purchase a router to replace the HH

as has been posted I have likewise used the home hub since the HH1 with no problems of any type with them
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Ichat AV 3.15 Error - 8 Report w/BT Home Hub

Hello:
I am brand new to Mac. I have reviewed many discussion groups to try to determine the cause/solution to the following with no success:
Ichat AV 3.15 is unable to connect with experienced Mac users globally and across town (I believe thus eliminating the possibility of the error originating on the other side). I generate an Error – 8 report whether I initiate or accept. Ichat texting works fine and Skype works without incident. I have spoken to BT tech support since I am on a brand new BT Home Hub and using ethernet for these trials. They offer no guidance. Claim it is an Apple issue.
I have tried all of the following:
1. Software Firewall Off
2. Software Firewall On with Ichat ports defined with relevant TCP/UDP assignments
3. QuickTime Preference Streaming set @ 1.5 Mbps T1/Intranet/Lan and just Intranet/Lan
4. Ichat Preference Bandwidth set to “None”
Router has UPnP capability – engaged it – no success. Deactivated UPnP and ran a manually port forwarded Ichat application with relevant triggers and self triggers into the BT Home Hub – I could very well not have done this properly but I don’t think so.
Neither that configuration nor any combination of the above is successful.
I have closed all applications and re-booted both laptop and router to ensure new configurations were accepted.
I must be doing something fundamentally wrong and making a simple mistake along the path.
Again, I am new to all this, so any assistance would be gratefully appreciated.
Liberty1
MBP1,2 17" Mac OS X (10.4.8) 2.16 Ghz ICD 1GB RAM

you have to forward ports 5060 and 16384-16403 on your router. normally in the NAT settings. there a list on ichatAV compatible routers. the best is to use airport extreme/express in DHCP mode and let the airport do the PPPoE and put your DSL modem into bridge mode, most of the times the DSL/Cable modem is messing up... so to let the compatible router to the DHCP serving and pppoe is the best bet. i worked for me numerous times...
mac book pro 2.0 Mac OS X (10.4.7) 2GB ram

Lack of loopback on Home Hub 3 is making me consid...

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