Delivery Order / Invoice Workflow

Dear All,
I have requirements that sounded like these :
1) Customer data (email and mobile phone number) is maintained in customer master.
2) Upon the creation of delivery order or invoice, the delivery order or invoice is sent to customer's email and/or a sms notification is sent to the customer's mobile phone.
3) The user could choose to send email and/or sms and this choice is maintained in customer master. (Of which to my understanding, ABAP development is involved, but how could this integrate with workflow)?
I am still new to workflow, could anyone please kindly guide me on the steps necessary?
Thank you very much in all advances.

Hi Yen,
This requirement needs to be done through Workflows.
You can refer to the Following Links for WF assistance:-
WORKFLOW SCENARIO (Wiki by ME)
https://www.sdn.sap.com/irj/scn/wiki?path=/display/abap/workflow%252bscenario
WORKFLOW FOR DUMMIES
/people/sapna.modi/blog/2007/02/19/workflows-for-dummies--introductionpart-i
HOW TO GET WORKITEMS @ OUTLOOK INBOX
/people/saujanya.gn/blog/2006/12/19/how-to-get-work-items-your-outlook-inbox
DELEGATE BO
https://www.sdn.sap.com/irj/scn/wiki?path=/display/abap/delegationandRedefiningmethodsofbusinessobject+BUS1001
I hope these links would prove helpful to you.
Regards,
Kanika

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