Desk Top Help Blocked by firewall

I use comdo firewall and it is blocking the intallation of the desk top help files.
Any idea why ?
And do I really need it ?
I connect Wired & wireless. I connect directly to a Master Socket.(MS) I have no internal wires to test. I use no external filters as not needed with MK3 MS. I do not have a phone to test noise on the line. My home is 200m from my cabinet.
Solved!
Go to Solution.

Yep, Its fine to tell me "I told you so "
I had to restart my computer. Tried to unistall again and then run CC Cleaner as it left orphan files all over the registery .
So next time kick me to make me listen ok
I connect Wired & wireless. I connect directly to a Master Socket.(MS) I have no internal wires to test. I use no external filters as not needed with MK3 MS. I do not have a phone to test noise on the line. My home is 200m from my cabinet.

Similar Messages

Desk Top Help

I am having problems with Desk Top Help. It will not display any menu and will only check my connection. I have uninstalled and dowloaded again. Still no change. I have spoken to Tech Experts who cannot help and also had chat on line who say there is nothing wrong. Any ideas from anybody?

If you have followed the instructions on this website Desktop Help Troubleshooting
and still cannot get it to work, then the next stage is to forward the problem to the Retail DTH support team.
This can be done via the BT Care Team.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to put you in touch with them.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Desk Top Help Up-Date Message - What's this all...

I have been getting a dialog box appear at the bottom of my display for the past few weeks stating that there is a Desk Top Help up-date available for my Home Hub - click to download up-date. etc.
It's genuine enough as I can access it from my BT Broadband Desktop Help section of the main BT web page.
My point is, as I have just tried again to download it, after 8% of the download it comes up with a dialog that tells me there are 'issues with BT downloading right now' and to try again, later.
Well, I have 'tried again later' for the past three weeks, in the morning and in the evening and everytime it has stopped at the 8% stage.
Anyone know what this is all about?
Anyone know what the up-date brings to the party?
Anyone find Desk Top Help (DTH) is actually helpfull? I ask this because every time it pops up telling me there is a problem with either my email accounts or my hub connection, and do I want DTH to assist me in fixing it, it runs through it's procedures but ends by telling me everything is ok and there is nothing wrong! I could have told it that before it started!!
After a few weeks of having this come up when you are right in the middle of something, then being forced to wait whilst it 'does it's thing' only to find nothing was in-fact wrong, becomes extremely annoying.
Do we actually need it?
Any useful tips/points/advice/experiences would be appreciated.
Thanks,

Hi seawings
I had posted a fix on a problem like this on a different thread and it should work for you too
Have a look at my post here and see it it does the trick.
With regards to how useful Desktop Help is, we have reports from literally thousands of customers each month that this fixs problems for them. Maybe not everyones cup of tea but from what I see it works really well.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Acrobat hides my desk top, help

When I open a pdf using Acrobat the document is flanked by two large grey areas that extend out to the side of the screen. I realise that these might be good backgrounds for toolbars. However, I want to see items on my desktop and I have to resize the window every time.
Please can somebody tell me if there is a way to set the default so that the window fits tightly round the document like it used to do in the old days?
Thanks,

OK the page display preference is the correct area.
I unticked the box "open windows maximized, ..."
Now when I open a document it opens at 100% zoom with the window tight round the page.
However, on my screen I have to view at 150%, so I have to manually resize each time I open a document, which is exactly what I want to avoid. If I click the green + button at the top left of the window the window resizes, but I am back to square one with large grey areas on either side of the page, filling my screen out to the edges.
Any further suggestions, or its back to Preview for me.
Thanks

Desktop mac running maverick - I inserted an old DVD to see what was on it - now I can't get it to stop running and eject?? it never opened or appeared on my desk top- HELP

Mac desktop running OSX, I inserted an old dvd to see what was on it - drive just keeps running - nothing opens and nothing appears on desktop - can't eject the darn thing??????? Help

Restart while holding down the left mouse button.

Hi i am working on my web site and it appears to have blocked the ip from my server i can't open my web sites and i cant open the server home page but can do this on my iPhone i have trend micro running on 2 other desk tops all from the same router please

Hi i am working on my web site and it appears to have blocked the ip from my server i can't open my web sites and i cant open the server home page but can do this on my iPhone i have trend micro running on 2 other desk tops all from the same router please help maybe its a firewall? Cheers Dave

All I can suggest is that you open that file on the MBA and save it as a new file, then see if you can open the new one on the iMac.

I am transfering my stuff from my lap top to my desk top (both Mac). I cannot get my CS4 to open. It gives me a 150:30 error, licencing thing. I have no idea what to do and after hours of searching none of what I found helps. I don't know anything about t

Sorry didn't know that the first step was just supposed to be "subject".
So here it is again.
"I am transfering my stuff from my lap top to my desk top (both Mac). I cannot get my CS4 to open. It gives me a 150:30 error, licencing thing. I have no idea what to do and after hours of searching none of what I found helps. I don't know anything about this stuff so please don't answer with "maybe this willl work, or maybe that." I need a real answer please and I cannot find a way to actually contact Adobe. I also don't have a disk drive on this Mac. Thanks"
Also please feel free to e-mail the answer because I hate looking for these answers online. It takes me forever to find this section. Not that I have even even gotten a real answer.
[email protected]

Hi Sonia,
While transferring Adobe from laptop to PC the licensing files got corrupt and the right way to use Adobe Applications is to install first as transferring from a different machine can give you problems.
You can try steps from this article if that helps otherwise you have to reinstall and manually delete some files , everything is mentioned.
http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html
You can download CS4 from here:
Download CS4 products

I have a new MacBook Air with a USB super drive. I put in the DVD and I get nothing. No icon on the desk top and DVD player is no help. How do I play a DVD or eject the one in now?

I have a new MacBook Air with a USB super drive. I put in a DVD and I get nothing. No Icon on the desk top, no help from DVD player. How do I get it to play and how to eject it now that it's in?

There's a defect. The computer is in warranty so take it in for repair.

Need to restart the technical help desk as listed below. How do we make this happen. The Technician was about to link into my desk top when we ended about 4 hours ago.

Thank you for contacting Adobe. @
A representative will be with you shortly.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Naveen Kumar.
Naveen Kumar: Hello! Welcome to Adobe Customer Service.
Naveen Kumar: Hi
you: Naveen, Can you help me by phone? the process has not worked.
Naveen Kumar: Sure.
Naveen Kumar: Please elaborate your issue, so that I will assist you better today.
you: My phone number is 937-429-3474
Naveen Kumar: I'm sorry to say that it's not possible to make a call to your number. If you have any issue please explain now on chat. Otherwise you have any work. Please contact us back when you have a free time.
you: i got the serial number ok. But tried to sign in and the system said I needed to reset my pass word which I tried. Now nothing works and it keeps giving me the same suggestion of resetting passwork and that you will send me a message but none is coming.
Naveen Kumar: May I know the serial number please?
you: SN: [removed by moderator - never share S/N publicly - anyone can use it]
Naveen Kumar: Thank you for information.
Naveen Kumar: May I know when you have purchased this Photoshop Elements ?
you: I purchased it yesterday at Best Buys our local store.
Naveen Kumar: Thank you for confirming.
Naveen Kumar: May I please have your email address registered with Adobe?
you: [email protected]
Naveen Kumar: Thank you for email address.
Naveen Kumar: I see that this is a technical issue. I'll need to transfer this chat to the technical support team so that this issue is resolved in this first contact itself.
you: So what do I do?
Naveen Kumar: Please stay online while I transfer this chat to relevant team.
Please wait while I transfer the chat to the appropriate group.
You are now chatting with 'Manoj'
Manoj: Hello. Welcome to Adobe Technical Support.
Manoj: Hi There.
Manoj: Please allow me a moment while I check your previous chat.
You: That will be fine
Manoj: Thank you for staying online.
Manoj: I understand that you are unable to activate Photoshop Elements 13 application on your Windows 7 system. Is that right?
You: Correct I have windows 7
Manoj: Thank you for confirming the issue.
Manoj: I will be glad to assist you in resolving this issue.
Manoj: Just to be clear, could you please let me know where you are facing issues while trying to sign in?
You: I tried to sign in from the reset password email you sent but it did not work when I reset the pass word
Manoj: Okay.
Manoj: May I know if you are able to install the Photoshop Elements 13 application?
You: Another email has been received with same link to reset the pass word that went to Junk Mail. So what should I do?
Manoj: I am sorry for the trouble caused.
Manoj: Open Adobe.com on your system.
You: I inserted the disk and input the serial number but can not get past the ID & pass word. It says the combination does not work
Manoj: Okay.
Manoj: Not to worry. Please open Adobe.com in web browser and try to sign in there.
You: I have Adobe.com open and input my birth date. Now what do I do?
Manoj: Thank you.
Manoj: Now try to continue the installation.
You: The page just give a bunch of marketing or sales items but no launch the program info.
Manoj: Okay.
Manoj: May I know if you are still unable to login with Adobe sign in details while the installation ?
You: Now my CD Disc drive with the CD in it has refused to word. I have no way to sign in. I tried to get the set up through my control panel but it says install is trying to work and to retry but that will not work
Manoj: Please check if there is an installation window which is already opened and try to continue with the installation process.
Manoj: Check the task bar if there is the installation process is going on.
You: Nothing is going on with installation. The disc drive light is not on. Basically it is locked up and I can not open it
You: I tried the sign in button again but just got the same window to reset the pass word.
Manoj: Okay.
Manoj: Please close the installation window.
Manoj: Run the set up file now and start the installation process.
You: I closed all of the windows except this customer care window and my email
Manoj: Thank you.
Manoj: Now open the Disc drive.
Manoj: Run the setup file and start the installation process.
You: Okay the disc drive opened and is open now
Manoj: Now please continue with the installation process.
You: Do I just insert the Disc again?
Manoj: Yes, please insert the disc.
Manoj: Open the application folder.
Manoj: Run the setup file and start the installation process.
You: It brought up the install window and when i clicked on the install button it saad that installer was running and that I needed to close other adobe windows but only the customer care window is open
You: It also has the disc drive locked up again
Manoj: There might be an installer file running background.
Manoj: Please press Ctrl+Shift+Esc keys together on your keyboard to open Task Manager.
You: OK
Manoj: Now go to Processes tab.
Manoj: Click on Show processes from all users option and then check if there is any Setup.exe process is running.
You: FireFox.exe *32 is large and running
Manoj: No, please ignore it.
Manoj: Check if there is a process named Set up.exe running in the processes tab and end the process if it is listed.
You: There is no Set up.exe running listed on the page
Manoj: Okay.
Manoj: Try to start the installation now and check.
Manoj: May I know the status please?
You: I went to the Applications list and there was two Elements 13 there and one was running. I now have just one running but when I tried the installation again it just sent me to the sign in page which will not accept my old or new pass word
You: I now have two programs running Adobe elements 13 and customer care via FireFox running
Manoj: Okay.
Manoj: Thank you for informing.
You: The disc is not inserted at this time
Manoj: Please insert the disc.
Manoj: Copy the folder contents on your disc and then try installing the application.
You: How do I do that?
Manoj: Please insert the disc, open the disc folder, copy the entire Photoshop Elements 13 folder to the desktop.
You: This says it will take 50 minutes to copy them. Is that correct as i have to go some place soon?
Manoj: The files are huge in size, so it will take a while.
You: It now says there are 14 minutes remaining
Manoj: Thank you for informing.
Manoj: If you want to try installing the application later, you can try installing the application from Desktop by running the setup file from the desktop app.
You: There is still 8 minutes remaining. When this gets loaded to the desk top then what do I do.
Manoj: Once the copy of files is completed. Remove the disc and then open the desktop Photoshop Elements 13 folder, run the setup file in that folder to start the installation.
You: Ok. It still says it will take another 5 minutes to load
Manoj: Thank you for informing.
You: Now at 2.30 minutes remaining
Manoj: Thank you for informing.
You: Ok. The loading to desk top must be done & I have removed the disc
Manoj: Thank you,.
Manoj: Now open the folder which we copied now.
Manoj: Run the Setup.exe file from the folder.
You: i tried running the set up file but it says other items are open. I tried to close the one for sign i again and it will not close.
Manoj: May I know the error it is showing as while trying to close the other installation window?
You: The sign in window keeps asking for a ID & Password. When i put them in is says I must reset the pass word
Manoj: Okay.
Manoj: Close that previous installation window which is asking to reset the password and run the setup file now from the new folder which we copied now.
You: I said it would send notice to my email but I checked both the email and the junk mail and nothing arrived
Manoj: Robert, since the previous installation is started from the disc, we need to close that window and start installing from the desktop Photoshop Elements folder.
You: Ok I got everything closed and will retry
Manoj: Thank you.
You: The installer initiation ran and now I am back to the same problem.. When I try to sign in it says I need a new pass word but nothing happens
Manoj: Okay, Please allow me 2-3 minutes while I check and help you.
Manoj: Thank you for staying online.
Manoj: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
You: yes but I am running out of time.
Manoj: Okay.
Manoj: Could you please let me know how much time is available for you so that we will check if it is okay for the troubleshooting?
You: I have onlly 10 minutes left before I must leave. I can be back by 2030 (8:30 PM) if that will work
Manoj: In this case, I will leave this open, please contact us back when you find free time so that we will continue from this point to resolve the issue as early possible.
Manoj: Is that okay for you?
You: How do I get back to you at customer care. I am not sure how I got to this point.
You: Is there a reference number or ticket number I can use for reference
Manoj: Please use the bellow link to contact us back.
Manoj: http://helpx.adobe.com/contact/
Manoj:
Manoj:
You: OK
Manoj: I will make a note of the troubleshooting steps what we performed earlier, when you contact us back. Our agents will go through this interaction and continue from this point only.

To attempt a new chat session...
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
http://helpx.adobe.com/x-productkb/global/service1.html

I have an IMac. I put a folder on the desk top and now want to delete it. The folder seems to be locked. I went to get info and tried to unlock it but still can't delete it. The folder has nothing in it. Any help would be great. Thanks

I have an IMac. I put a folder on the desk top and now want to delete it. The folder seems to be locked. I went into Get Info and attemted to unlock the folder and delete it. Won't go away. There is nothing in the folder. How do I unlock this folder and delete it? When I try to delete it, I'm asked for my password which I put in and is accepted, but will not delete the folder. Any help would be great.

If you are sure there is nothing in it, download trashit, a useful free app. That will dispose of it.
Download Trash It! for Mac - Force-empty your trash can. MacUpdate.com

My external hard drive is no longer showing up on the desk top, it wont even work when I plug it into my media player anymore, help?

My external hard drive is no longer showing up on the desk top, it wont even work when I plug it into my media player anymore, help?

Go to Finder > Preferences > General > and in the top section where it says external disks check that the box is ticked. If it is check the connections.

HT1338 I have a Mac Desk Top Computer OS X10.5.8. I have a new hp 7525 printer and need to upgrade. Can you help me do this online?

I have a new HP 7525 printer. I have a MAC desk top coputer. It has OS X 10.5.8. I need to upgrade so I can complete the install of my printer. Can I do this online(download a new system) I am also not sure if I need Snow Lepoard, or Mountin Lion. HELP!

You need to have Snow Leopard to get to Mountain Lion. ML is available for download from the Mac App Store.
The Snow Leopard (10.6.x) upgrade is available only on DVD from here;
For US; http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
For UK: http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
Update to 10.6.8 using the combo installer; http://support.apple.com/kb/DL1399
Snow Leopard 10.6 system requirements:
Mac computer with an Intel processor
1GB RAM (2GB or more preferred)
5GB available disc space
DVD drive for installation.
Lion is still only available from Phone Sales as far as I'm aware;
in the US, call 1-800-MY-APPLE and ask for a sales assistant; they'll give you a download code to use in the Mac App Store.
UK sales; 0800 048 0408
If your Mac meets the requirements you can go straight to Mountain Lion from 10.6.8 using the App Store.
Lion 10.7 system requirements:
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7 or Xeon processer
2GB RAM (4GB minimum recommended)
OS 10.6.6 or later (10.6.8 recommended)
7GB of available HD space
Mountain Lion system requirements;
Your Mac must be one of the following models:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminium, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
And meet the same RAM and disc space requirements as Lion.
Many third party applications (and some Apple ones) may need updates for SL (Adobe particularly) and definitely will for Lion/Mountain Lion, so check with the vendors for compatability before you upgrade.
Also, while most legacy PPC apps that run in Leopard will also run in SL under Rosetta, they won't run at all in Lion/ML as Rosetta support has been dropped. That may include drivers for some older peripherals as well as apps like Appleworks or Office 2004 or earlier and many Adobe apps.
For what it's worth, I'd go to 10.6.8 and try the printer. If it works OK, stay there until you have a chance to try the newer OS on someone elses computer. It's not for everyone, as may be attested by the number of requests for info on rolling back to SL.

Help white screen no dock, no screen. no desk top!!!!

I have no screen, no dock, no desk top. nothing just a white screen. Can anyone help me restore I don't know how to fix this problem
Help please!!!!!

Ok downloaed osx lion and icloud. now my mac starts up and goes to a white screen. no dock no desk top nothing. it's like a great big white cloud nothing else. I have used the option f11 key to get system preferances to come up and everything checks out. If I pull up recent under system and click on iphoto I get a white screen, If I click on icloud I get a white screen. If I click on Icloud on apple support I get a screen with the sign in screen jumping around. I'm so brain dead trying to figure this out. Please if you can help!! Much thanks!

Where would I look on desk top computer for back ups from iPad that tech helped me back up to try to fix my iPad? Apple replaced my iPad but I can't find any of my photos. Tech told me they would be on my desk top. Can u help me? Thank, MEC

Where would I look to find my back ups from my iPad onto desk top computer? The tech. Who helped me try to repair my iPad helped me back them off the iPad onto desk top. Apple had to send new replacement iPad. Tech told me the back ups would be on my desk top but I can't find them. I have lost all my photos. Can anyone please tell me where to look? Thanks, Marti48

I think that the tech probably meant that your photos would be in the backup. If he helped you backup your iPad on your computer, then you have to restore from the backup in order to recover your photos.
Did you bring your computer with you when you got this help from the tech backing up your iPad, or did he talk you through this over the phone?
How to backup and restore from a backup
http://support.apple.com/kb/HT1766

Hi, my iphoto had a transparent ? mark on it and wouldn't open so I dragged it onto the desk top and now it has disappeared... I cannot find it anywhere in my finder, it seems to be gone, please help!

Hi, my iphoto had a transparent ? mark on it and wouldn't open so I dragged it onto the desk top and now it has disappeared... I cannot find it anywhere in my finder, it seems to be gone, please help!

You have one and possibly two problems.
First problem you tried to open the iPhoto library with iTunes and appeared to have set iTunes as the default app for iPhoto Libraries. That isn;t going to work.
To fix that select the iPhoto library in the Finder and do a File->Get Info. In the middle of the Info window you'll see Open With dropbox. Click on that and select iPhoto, then select the Change All button
This will get iPhoto back as the default app to open iPhoto Libraries.
Double click the library now and if nothing else is wrong iPhoto will open the library. If it does do as Michael wrote and go to the Applications folder and drag iPhoto to the dock to remake the shortcut.
However since you started this thread by saying that the iPhoto shortcut in the dock had a question mark on it it is possible that iPhoto is missing from your Applications folder. If it is post back.
regards

Desk Top Help Blocked by firewall

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