Deskjet 3050A - wireless radio is not functioning

I cannot connect my Deskjet 3050A-J611g on my wireless network.   In attempting to set up the network I get the message: "The wireless radio is not functioning.  Contact HP support".  The troubleshooting information does not appear to address this problem

ATTENTION The wireless radio is not functioning.  Contact HP support
diagnostic results
>wireless 
                          --wireless on                                                                                 pass
                          --wireless working                                                                fail
                          --signal quality                                                                              not run
>connectivity
                          --connected                                                                                    not run
                          --disconnect count total                                                              74
                          --disconnect count (last hour)                                                    0
                          --disconnect count (last 24 hours)                                            0
>network      
                          --network name (SSID) found                                                     not run
                          --other networks detected matching your networks name no
                          --wireless networks detected                                                        0
>settings    
                          --printer settings consistent with wireless router settings not run
                          --no filtering                                                                                      not run
                          --channel                                                                                            not run
                          --security                                                                                           not run

Similar Messages

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    If you are in US , the toll free # is 1-800-474-6836 .
    If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the white star under my name.
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    I work for HP
    Regards,
    Jabzi
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    Downlink count - 1
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    Thank you for your suggestions.  I appreciate your help.
    I had previously verified that the wireless radio was on.  The wireless radio test report confirmed it was on.
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    This question was solved.
    View Solution.

    Reset the printer.  Turn it off, then hold the # and 6 keys while and a few seconds after turning it back on.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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    Let's reset the printer - turn the printer off, hold the # and 6 keys while turning it back on.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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    This question was solved.
    View Solution.

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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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    Hi,
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    You may try using a wired ethernet cable as a workaround, the printer will need to be services in order to repair its wireless card.
    You may find the details to contact HP support by selecting your region and following Technical Support after you buy:
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • My hp c4795 cannot set up wirelessly. it says the wireless radio is not functioning. how do i fix

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    Hi,
    As it said, you can click the "Contact HP" above or use the following link:
      http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
    Good luck.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Error message: The wireless radio is not functioning.

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    I have a C309a that all of a sudden stopped communicating
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    Let's reset the printer.  Turn it off, hold the # and 6 keys while turning it back on.  Go to Setup > Network > Wireless Network Test afterward to see if it worked.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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    This question was solved.
    View Solution.

    Let's reset the printer.  Turn it off, hold the # and 6 keys while turning it back on.  Go to Setup > Network > Wireless Network Test afterward to see if it worked.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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