Desktop App & Fonts

Surprisingly the Desktop installed app has even less font then the Web App version. It would be great if the desktop version would allow us to use any font available to the system as some of us own many fonts that could be of great help when designing, even if they are rasterized or outlined when exported.
Message was edited by: hcmlopes
title has a spell error

Hello,
Thank you for your question. Project ROME currently provides its own set of fonts (which are server based) - private fonts (desktop fonts) are not yet supported.
Thanks!
Sarah
Sarah
Forum Moderator

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CC desktop app fonts and storage not available

How do I get these to work?

nciscyber - obviously you understand this stuff which is wonderful. Can you please give me the novice explanation of what you just posted? I have the same issues / screenshots as posted above.
SInce I have PS CC shouldn't I be able to save / open files from the CC from inside PS? I expected to see a "save" option (in addition to my hard drive folders) for my Creative Cloud. My misunderstanding? Is this "coming soon"? Thanks so much.

Fonts on desktop app but not on ipad app

There is a font called Chalkboard SE on the iPhone/iPad Keynote app but in the Work Desktop app the font is only called Chalkboard not with the SE on the end.
Once I transfer my presentation to the iPhone it say the font is missing (the Chalkboard one I used on my desktop) and it replacces it with Chalkduster although the iPad app have Chalkboard SE - that is the same as just Chalkboard.
I can't go and change all the fonts to SE on the iPhone (to small of a work space) I will change the fonts to SE if I can just get it on the Keynote desktop app.
I have looked ALL over for the font but NO luck
Please advice or help anyone.
Joe

Gary Scotland wrote:
When / if Apple will be able to sort this is beyond the users ability, but the workflow is clear:
transferring any project file between different Macs or iOS devices that depend on fonts, the user must ensure the same font is available on both machines.
The user ....
NO I don't think so this is something that should be done by Apple, that is what we pay for, Apple advertise it as "work on your mac and carry on working where you left off on your iPad".
NOT
Joe

Why can't I launch my Creative Cloud Desktop App? (I get Error -1712)

I have the Creative Cloud Desktop app downloaded and installed on my iMac (Early 2009/Mavericks OS). When I try to open it I get error -1712. Up until today I have been able to launch it. I cleared out my caches completely today so am wondering if that has something to do with it (cookies?). I can launch other Creative Cloud Apps such as InDesign Photoshop and Illustrator. I am having font sync issues with TypeKit and InDesign as well--typekit says my fonts are synced, InDesign says they are not. Help!

You might try restarting your computer and then attempt downloading Creative Cloud again. In case you still face this issue please share the screenshot.
Thanks,
Vikas

CC desktop app Mac sign in problem - stuck in a loop

When i try to sign in on the desktop app Mac it says I have signed out and I need to sign in again. This is a perpetual loop.
mac_os_10.7.5
many thanks for any help.
StuArt1201

Abhijit,
I'm afraid that my problem with the CC Desktop App Home panel is NOT a disk permissions issue...
Per your suggestion, I verified my hard drive, repaired permissions, and rebooted my laptop. However, when I click on the Creative Cloud icon in the Finder's menu bar, the Home panel still displays a continually spinning gear wheel, as it did previously. The Apps panel is properly displayed, and the Files and Fonts panels display "coming attractions" messages; I don't have any projects in the Behance panel.
Prior to visiting this forum, I did a Google search on the problem of "CC Desktop App Home Panel Hangs," and I found a couple posts suggesting that the only way to cure this problem is to uninstall all CC/CS6 apps, use Adobe Cleaner to clean up the CS6/CC installation, and then reinstall all the apps via CC...and that doing all this does not necessarily prevent the problem for recurring.
I must say that I'm finding certain aspects of the Creative Cloud implementation to be surprisingly buggy. I've already lost a couple day's work to dealing with Creative Cloud installation and functionality issues--which is very frustrating, to say the least.
That being said, if you have any other suggestions, I'm willing to try them, as I would like to get my Creative Cloud installation working properly.

Creative Cloud desktop app won't sync or recognise apps

While running OSX 10.6.8 I installed CC apps. But CC desktop app needed newer OS. So I upgraded to 10.8.4 and installed CC desktop app. It prompts me to update my CS6 software (and I can't make these prompts go away) and tells me I have no apps installed. Also, file sync is non-existant and I have no "Creative Cloud Files" folder. I need to be able to sync because I have another Mac at home that I do work on. What to do?

HI Steve633
Do you happen to have the older Adobe Application Manager still installed? If so, then i would suggest that you uninstall the Adobe Application manager.
I would suggest to perform the steps in Solution 1 & 2 of this help doc.
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Then if you have not updated to the new Creative Cloud Application manager version Version 1.1.2.232 released on 9/4/2013 Then you can uninstall the older version from your system and click here to download the udpated software. https://creative.adobe.com/products/creative-cloud
Then you should have the option for the Typekit font syncing. You can sign up for the early access to the Typkit fonts here if you have not done this already. http://blogs.adobe.com/creativecloud/file-and-typekit-font-sync-rolling-out/
Let me know if this works for you
Thanks
Scott V

Creative Cloud Desktop App stuck on blue spinning wheel after update.

After searching the forums, I found a post suggesting a fix.
I performed the following steps:
1- uninstalled CC desktop app
2- deleted all the preference files in the OOBE folder for my user profile
3- rebooted
4- downloaded CC desktop app again and reinstalled
I get stuck on a blue spinning wheel after the login prompt. All I can see is the behance tab and the apps tab. No home screen, no files tab, no fonts tab... I can go into preferences but cannot make any changes, as it goes back to waiting. My internet access works fine, meanwhile.
Can someone provide suggestions? I'm spending a LOT of time trying to resolve this.
Thank you

This worked for me:
Open Finder, click on Go > Go to Folder. Type in ~/library and hit enter.
Open Application Support/Adobe folder and rename OOBE folder to OOBEold.
Click on Apple icon on the top left, select System Preferences
Choose the network that is currently connected to internet that can be Ethernet or
Airport(Wireless). Click on Advanced button and click Proxies Tab.
Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.
Hope this helps someone else.

Creative Cloud Desktop App Manager still does not work - HELP?

Using Windows 7, have Adobe subscription, cannot get the CC desktop Application Manager to work under any circumstances! This is driving me crazy, paying for the subscription, cannot update any programs, because I cannot access anything. I urgently need to finish a job where I have previously used a font I have in my typekit - but of course I cannot access the typekit so cannot get the font - this is urgent.
Can someone please help - I have uninstalled all reference to Creative Cloud Desktop App, restarted computer, re-installed. Nothing, uninstalled everything - changed OOBE folders in both locations to _old, restarted, reinstalled, nothing. Uninstalled again, ran the CC Cleaner Tool, option 3, option1, renamed the OOBE folders, restared Windows, ran exe file again. Failes repeatedly. Comes up with a blank white space, blue wheel spins a few times then stops, and stays like that. If you click in the white space, then it just goes black!!!
Where to now!

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Creative Cloud Desktop App not loading certain pages

Hello,
The Creative Cloud Desktop app is not loading the Home, Files, and Fonts pages. The only thing I get is the loading graphic spinning away. I've tried signing out then in, quitting the app, restarting the machine, renaming the OPM file to old, tried turning File and Font sync off - which it doesn't seem to do, checked the internet connection without any difference. The Cloud status page says everything is good.
I'm on an iMac running the GM of Mavericks. I've been running Mavericks beta for awhile and haven't had any trouble previously.
Does anyone have any suggestions as to how I can get to those pages?
Thank you!
Mike

Hi Mike,
Does reinstalling the Creative Cloud app make any difference? There is an uninstaller in the Creative Cloud app folder in Applications. Also, does the same thing happen in a newly created admin account?
-Dave

Creative Cloud Desktop App Slows All Browsers

True for both Chrome and Safari on a Mac, one running Mavericks and one running Lion. When Creative Cloud is active in the menu bar, the browsers slow down so much I can't even type an address in the menu bar without minutes of lag. Not seconds, MINUTES.
I always have a browser open, and I want to be able to use Typekit fonts on my desktop through Creative Cloud - but now I can't do both. This has serious consequences for my work flow.
I've tested this thoroughly, and it comes down to one thing: I can run a browser, OR I can run Creative Cloud Desktop. I can't run both. Please fix this, Adobe!!!
UPDATE:
The only way to get my system back to normal was to (yet again) uninstall the Creative Cloud Desktop app, run the cleaner, and re-install it. Simply deactivating the Typekit fonts still left me with a laggy, hanging, slow CC app. So - the problem is either Typekit or the CC app, or a combination of the two. What a freaking pain. This stuff is supposed to just work.

Hi J,
I'm sorry you ran into trouble here. This is the first we've heard of this issue. However, I'd like to see if we can figure out what's causing it. Would you be able to drop us a line at: [email protected]?
Enjoy the rest of your weekend.
Cheers,
Ben

Creative Cloud Desktop App Does Not Work

Since the last updates, the Creative Cloud Desktop app no longer works. That is, I can no longer sync files, upload files, or update apps. Everything with the Creative Cloud Desktop App used to work fine. I am using Windows 7, 64 Bit system.
The files I try to upload through the desktop app, are under 5 GB. Some are 10 MB. When I try to upload a file I get a message that says: Sync Failure - with no detail about the failure.
When the app tells me there's an update(s), when I either choose one update or update all I get a message that says: Update Failure - with no detail about the failure.
I have tried to solve this problem by turning file and font sync off and then back on, or logging out and then back in.
The Abobe Team, should test this product further. I just want the community to know that this product does not always perform as expected. Therefore, it's not always reliable.
I would upload some screen shots, but after pressing the camera icon, the images would not insert.
Any help would be appreciated.

Are you getting Error code 1 while running CreativeCloudInstaller.dmg file ?
If so , follow below steps :
Important : Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud setup, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
1)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
2)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordi on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip
3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

Adobe Creative Cloud desktop app suddenly stopped to launch at boot...

Windows 8 64b (French).
Adobe CC English version.
Typekit sync activated.
I was working on Illustrator this morning when Windows crashed for unknown reason (yes. This happend sometimes ^^). PC rebooted without any pb, I relaunched Illustrator and noticed that all sync fonts from Adobe TypeKit are missing. I first checked my notification area to check on the CC TypeKit status but no more CC icon in the icons tray.
I tried to launch it manually : no result. Tried to reboot : no result. Uninstall it, reinstall it from CC website, no visible problem but still no result. Rebooted again. Same story... (all CC apps are working fine, but the "CC desktop app" does not start and so fonts sync from Adobe TypeKit.
I am kinda in a rush and have some work due for tomorrow and find myself in a very tricky position and any help will be very much appreciated.
Thanks.
- EDIT -
Finally I decide to un-install any Adobe product from my computer, trash all preferences files, totally Adobe-clean it, reboot, re-install everything from scratch and so far (apps still re-installing), CC desktop is working again, sync is working again, and Illustrator is using the sync font. Don't know yet for other apps, but my immediate problem is now solved.
I am keeping this post cause there was - somewhere - an major issue, and someone may have the same problem or even a faster - more efficient - solution.
Message was edited by: jeromevadon

1. quit the app (from the task bar) and relaunch. if that fails:
2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

The Creative Cloud Desktop App won't download

I have the Adobe Application Manager which is where I 'installed' my programs (only Illustrator and Photoshop) at this stage. I want the 'creative cloud desktop app' as I need to access fonts to use in Illustrator. When I click on the link where I download it, it just takes me to the Application Manager again. Is creative cloud meant to be one of the apps in the application manager? Have tried to troubleshoot but cannot figure it out

Donnacally123 for information on how to open Illustrator CC after it is installed please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html.
If you have any additional questions regarding the installation process then please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

Still getting "Unknown Server Error" when trying to log into CC Desktop App

Hi -- I signed up for the early access file/font sync and received my email saying "You're In..."
When I used the link in that email to download the CC Desktop App and when I launch it, I'm still receiving the error "Unknown Server Error" Sign in is currently unavailable. We are unable to access your account. Please try again later.
Anyone run into a similar situation or have thoughts on how to remedy this?
Thanks in advance!
Kristina

Solution 2 from this help article http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html should resolve the problem.

Using Creative Cloud 2014 apps, but Creative Cloud 2014 desktop app never installed.

I have been trying to solve this issue for months now. When I installed the 2014 update for Creative Cloud, my CC desktop app disappeared (the app that shows you updates and is a shortcut to all apps, etc). Now, applying updates and getting fonts is a real pain. Also, when I installed the 2014 update, instead of overwriting my current apps like it always had, it installed the 2014 ones and kept the old versions. This caused many issues when I uninstalled the old versions. However, I never uninstalled the desktop app, it just disappeared during the install of 2014. Is there any way to solve this issue besides uninstalled and re-installing all the apps? If that is the only solution, will is cause any issues with documents I am currently working on?

Hi Srezler,
Adobe CC-2014 is not an update but new version of the products that we offer to our customers that is the reason why it never deleted the older versions for you. While doing the update, Creative Cloud Desktop was never supposed to be removed from the machine and it seems like that it got removed may be because of corrupt installation ( Could be because of download corruption).
I suggest lets follow the below steps and suggest if this worked for you or not and accordingly we can proceed further.
1) Perform an uninstallation fo CC Desktop application if it is available in the Control Panel ( Utilities > Adobe Installers for MAC).
2) Navigate to the following locations and Rename OOBE to OOBE_old.
C:\Program Files (x86)\Common Files\Adobe\OOBE ( /Library/Application Support/Adobe/OOBE for MAC )
C:\Users\USERNAME\AppData\Local\Adobe\OOBE (~/Library/Application Support/Adobe/OOBE for MAC).
Post doing the above steps, please use the below link for installation of Creative Cloud Desktop application.
Creative Cloud Help | Creative Cloud for desktop
Cheers,
Kartikay Sharma

Desktop App & Fonts

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